Follow Up: Their solution to my problem was Googling non affiliated service companies for me to reach out to pay out of pocket to get fixed. Thanks for all the help.... Extremely frustrated with the RoomPlace quality of their products. Shame on us for attempting to try and buy a couch a second time. The salesman tried to emphasize how durable the products are, even jumping up and down on the couch in the show room and showing us how "durable" the couch is and the fact that it would last well onto when my daughter went to college. He then even convinced me to buy the protection plan and said it would cover any issues we may have throughout the next five years. Well surprise, within a little over years, a tear comes up and what happens? We get denied from Guardian because it's on a seam. Even though it was caused by my children, they still denied it because it was on a seam. What furniture store puts a seem directly on the seat cushion directly where someone sits??? How could they not expect it to tear. Super frustrated and will NOT return to the RoomPlace. I'm out several hundred for the protection plan that is worthless.

I will say, I wanted to receive my furniture first before I wrote a review! This is definitely one of those instances where I'm glad I trusted my instincts! Bobby Gibson was an amazing salesman and I will definitely be purchasing from this location again because of him! This was my first time purchasing a large piece of furniture and Bobby definitely made the process alot smoother! The sectional I purchased is amazing and comfortable! So please give this location a chance and ask for Bobby Gibson! Thanks Room Place!

I had a great experience today… the sales manager was very helpful (and patient) with me and my indecisiveness. I went into the store not expecting much and I’m very confident now that I got the right pieces for our space. I can’t wait to see the room all put together- thanks Michael and Amanda for your assistance and also making it fun!

My husband and I purchased furniture from The RoomPlace a few years ago. The insurance coverage that they offer is a complete waste of money. Also, do not accept any promotional offers that they have. Overtime it turned out to be a scam. Overall we liked the furniture but the experience has been HIGHLY unpleasant.

Absolutely dishonest and could care less about the customer ! Beware they will say anything to get your info check your credit with a HARD inquiry and lie straight to your face and tell you it won’t affect it! Mines down 18pts because of them when I made clear I didn’t want to do it if it hard on my credit !!

You all need to monitor your drivers better. The one cutting through Lake Ridge in Brownsburg on 8/15 about 630p decided to pass another truck or bus, obviously speeding in a housing edition, then continued to stay on the wrong side of the road then roll through the red light going onto 56th st.

I was having a rough day, honestly a rough week. Came into room place and mike helped me get everything together within my price range. We found 3 of my rooms in one setting. Now im about to go home and kick my feet up because i am so happy. Thank you so much for the great customer service.

Bobby was very helpful and knowledgeable in helping with the bedroom furniture. Took the time answering my, and my sister questions. I love the product I ended in purchasing. Amanda thank you with the paper work and explanation of the finance . I will refer family to you guys..

Bought 2 recliners and had them replaced 6mo later with new chairs. Surprise, 6mos later had those chairs fall apart and were promised store credit. Its been 2 days and I'm still waiting for the credit that they said "has to be spent within

This was my first experience buying couches as a young independent woman on my own. The man I talked to supposedly the manager Mike informed me of one payment and told me that I had 6 months to pay it off and so I agreed everything sounded

My husband and I just moved here from Arizona without furniture and we were in the beginning stages of shopping for a living room set (as in this was the first actual furniture store we checked out together) and the store manager Michael

Sales personel was very patience and polite, and I was giving him hell....js. I believe that his name was Bob, and in the end we got everything we were able to get it delivered on my birthday next month, so that was also cool, but don't

So, today Mike did a contract without me signing it and I wasn’t aware he did that. Yes. I’m not happy right now. Forgery and I’m making a police report. Police will be at my house at anytime now. They are nothing but con artist at that

I'm very disappointed. The experience with this store end up being horrible, I purchased a bedroom set, it was delivered incomplete the two night stand won't be delivered two months later, the living room was delivered with broken LED

We literally walked in not searching for anything in particular. We ended up finding a couch and Bobby helped got us together in no time! In and out wonderful personality and so were the other staff! I suggest shopping here! …

Bought a chair and a bench. The bench was great and in a box the chair not so much. We had to go to west Washington to pick them up. The guy operating the fork truck smelled strongly of weed and they gave us loose pieces with no

Had real good customer service. Sales representative went beyond on finding the right living room set for us . I do recommend that you give them a visit

Staff was nice and friendly, especially Bobby. They have a great selection of furniture to choose from and some affordable prices

Michael Chislom was a great guy to meet and share my purchase with Thank you Ben and Sharon.. God Bless

Awesome customer service ! They helped us find a couch & had us in & out !