tldr: Locksmith stayed late on a Fri night to help our elderly neighbor get into her apartment and refused to accept payment. Full story: I came here looking for a locksmith after my elderly neighbor locked herself out of her apartment, shortly before this place closed. We got to my building right away, but it took about half an hour of drilling because doors in our building have really strong locks, so the locksmith (who I think is the business owner) had to stay late after store closing. We were expecting to have to pay $200+ since it was Fri night, but it was only $120 which seemed reasonable. Then, when we wanted to pay for our neighbor since it would have been a hardship for her, the locksmith wouldn't let us pay. When we insisted on paying he just refused and said "we help each other out". The locksmith was also really kind to our kids.

The dog stroller I use for my elderly dog broke the day after my vet ordered bedrest for four weeks (of course!), and the replacement wheel is taking several days to come in. I brought in the broken wheel and the owner came up with an ingenious fix using a screw and a hex nut. $3 total and the perfect solution while I await the new part. Thanks to Upper Westside Hardware for always being so helpful to customers with bizarre fix-it inquiries!

I absolutely love this hardware store. They're so helpful and friendly. I never have a problem with them. If I do not enjoy the product they have taken it back without hesitation (not saying you can use up the product and still get money back lol). I only go to this hardware store. They know me and I know them. I always find everything and anything I need here.

I was surprised this place has so many good reviews. I compared multiple products with Amazon and they were consistently 50 to 100% more expensive. I try to support local businesses but not when it’s this much of a rip off. I would avoid

Small store in Manhattan New York.............. they have a lot of discontinued items that make them good because in Manhattan New York everything is old......................... is self service store.....................

The staff go above and beyond to help, give suggestions and are very accommodating. The prices are great and affordable. I also shop there, and will continue to do so. Highly recommend.

broadway home center. i think is the best in the neighborhood... they are helpful with hardware and plumbing and elec- houseware they have everything from A_Z....it S's .amazing!

I don’t know who been giving 5 stars but this place cheats you on the product and price gouging. Yellow (5 dollars)left is original full wipes right half empty (17 dollars).

Excellent store. You would be amazed to see how many items you can find in such a small place. Every time I was looking for something, I found it. And the stuff is great

If you are looking to get any home repairs this is the place for it I needed help changing the keys to my apartment , they did a great job Thanks Upper Westside hardware

LOOKING FOR GOOD LOCKSMITH, THIS IS THE RIGHT PLACE. I NEEDED TO CHANGE MY DEADBOLT, THEY CAME ASP WITH GOOD SETRVICE. GREAT HARDWARE STORE, THEY DO DIFFERNT SERVICES.

The guy tried to sell my a used product that was over priced. Watch these guys. There is a better hardware store a few block north.

Employees are nice and store is convenient but the prices are usually 20-50% more than purchasing the same thing at Target.

Helpful, friendly, know where to find what they have in stock, take returns and exchanges when necessary, good prices.

Prices are extremely high, they were selling a fan for 150 and about 4 blocks down I found the same one for 99

This is one my favorite store they have the best customer service and there price are reasonable cheap

Friendly, helpful staff and a wide selection. Prices not unreasonable for a local shop.

Good guys--came asap about my air conditioner and fixed it on the spot. Thanks!

It's the best hardware store to make keys! And they are very good people!

The best hardware in the neighborhood and the price are great and cheap

Owner/family smoke cigarettes in the store while customers are shopping

This is a fantastic hardware and great customer service

The guys are very helpful and I love to support local!

Can anyone please help me to get their email address

good hardware store and nice good quality luggages.

Excellent store with fast, courteous service!

Best and best organized in the whole area

Una tienda con buena atención a clientes

Order received as requested and timely.

They have all the tools that you need.

Excellent prices and costumer service

Were very rude. Will be avoiding.

Mostly everything good service

large selection, good prices

Helpful and friendly staff

Always helpful, reliable.

Muy buen servicio …

Great customer service

Great fast service!

Good service

Good service

Friendly