I got a key made at the store and it didn’t work. I went back and asked the guy behind the counter to fix it. He gave me back the keys and I soon discovered that now both the original and the replicated key didn’t work. I went back angry and instead of accepting that there may be a mistake, he immediately dismissed my issue saying there was no way he made a mistake. I yelled out of frustration in response to which he threw my keys out the door and asked me to get out or he would call the cops. Shocked I tried to calm him down but he didn’t listen and kept yelling. Fortunately the other person at the store was human and offered to look at the key again only to find that they had indeed made a mistake. I will NEVER go back to this store and neither should you unless you want to deal with an aggressive, incompetent person (or at least I hope you get the other guy)

I cannot believe how rude the staff was. Both on phone when we confirmed they were open and to ask if they had specific screws in stock, and the incompetence when I arrived to ask for the screws. I purchased the screws which were incorrectly picked out of a box by the employee (probably the owner). When he asked me if I wanted to check if they were right, he would not even really hand me the box but instead hovered over it without showing me. I doubt it was deliberate and instead tack it up to sheer incompetence, but I certainly didn’t appreciate the unnecessary snide remarks. Go elsewhere.

Got copy’s of my key here, three to be exact and they didn’t work. Went to return it with the receipt and I even showed them my purchase on my bank account and they still didn’t help me, even after I asked if I could return the keys when I first purchased them and they told me that I could if it was within 30 days. I literally went there two days later. Had to wait while the men went back and forth deciding what to do with my keys, eventually I just left the keys there without a refund or a set of actual working keys. Horrible service.

I went to Three Brothers Hardware on Franklin Av near Union Street on Saturday 1/8/2022 to purchase a light bulb socket adapter with a pull chain switch. They carry the product. I went to the other hardware store (which shall remain nameless) for the aforementioned item and the guy at the counter said it would be available within the next week. So far my experience with Three Brothers Hardware has been very positive. And yes, this is my honest review of said establishment!

The staff were nice and helpful. I went to get a copy of keys made and at other local stores I have got faulty keys so it was my first time coming here. Turns out two out of the three keys they made me do work. The building key is perfect and one of the keys for my apt door works well. Unfortunately the other one for my door is not reliable so I can't use it. Next time I'd like to go somewhere that can reliably copy all my keys successfully.

Horrible service I got there around the time they were Closing the guy made a copy of a key for my girlfriend while he was making the key he broke the key and claim the key was already broken which it wasn’t and the key He made didn’t work it wasn’t made correctly Worst service I will not recommend I rather go to Home Depot

50/50 chance that your keys won't work, and that all you'll get for your trouble is a bad attitude from a business that doesn't seem to care one iota about its reputation. With better, friendlier and more reliable hardware stores a short walk away in literally every direction, this is a place to avoid.

Great customer service. I locked myself out of my home and had to call Three Brothers to come help me out. They arrived quickly and got me back in fast. I seen another review saying there keys don't work, but I have yet to have any problems with the keys I had made from them.

The guys who work here are laid back, patient (I've made multiple trips to the store in a single day during apartment DIY projects) helpful and kind. A small store, but they've usually got what you're looking for. Highly recommended.

Great and friendly hardware store. Super fast key copies. Plenty of tools, hardware, and lots of other random things. It's a little tight and there's tons of stuff, so if you can't find something ask the guys behind the counter.

Great hardware store. At first glance it's small and tight and doesn't look like they have alot of options. But I told them what I needed and they came through! I'm going back for all of my hardware needs.

Credit card machine "doesn't work" after I grabbed everything I needed. Walked to RT (few blocks north), bought myself a sandwich on the way. Outing was still cheaper because this spot was so overpriced.

zero stars. horrible business practices -- customer service is even worse. they demand cash up front before any work is done. do not consider this business to help you, because they will not

Terrible customer service. I ask for things, they tell me they don't have them and then I find them myself. This has happened multiple times.

Man at cash register was very rude and was impatient despite the shoip being entirely empty - plus the key copies they made did not work.

It's an okay store. When I asked let's say for a hammer they'll look at you with disgust and make it seem like you work there.

Let me pop in to buy some drywall anchors 3 min before close. Really nice! Helped me find what i needed!

I just one of the lox & creamcheeese bagels I've ever had. And the service was excellent.

Both copies of keys didn’t work and when I returned they broke my original keys. ?

Honest, straightforward owner. Fair prices. Decent selection.

Good customer service and very friendly conversation.

So friendly and helpful!!! Found everything I needed.

EXTREMELY poor customer service and nasty attitude.

Nice guys but their keys absolutely do not work.

They were helpful and had everything I needed

Quick key copies done easy. Thanks guys.

The owner was not helpful and rude!!!

Their keys don't work

very helpful staff

bad experience

Welcome back

Good prices

Bad service

Good