Very poor service! Do not use this company! Staff are very rude and do not communicate! The arrogant man I dealt with was very judgemental and came across with a dislike towards women drivers! We had the unfortunate experience of dealing with them after our car was hit and we had a courtesy car from them. First of all they turned up with an automatic car when the request and paperwork to hand clearly stated manual gearbox. They had to come back the next day with a manual car, more time off work to wait for that! Our car was repaired very quickly but two days later after nil communication the hire car is still here. Numerous calls to the head office to chase up gave us false information and it got put off twice. Cannot believe how a company like this survives in this day and age. Excuses were only two men working over the weekend and they were out of area! This was after another call at 1pm on a Sunday afternoon when we were told it would be collected that morning! Totally unacceptable on every level as they weren’t going to let us know! I will be informing our insurance too as they need to know just how poor their service is as it will reflect badly on them!

I had booked a car online last week Friday, a few minutes later i get a phone call that they don't have that size available. Ok so why is it on the website ? ? ? (and it dose not say anything about limited availability). so they cant get me any 7 seater car. i am waiting already 6 days for a refund and i did not get it' i was told on the phone that it will take 3 to 5 days and now they tell me it is 3 to 5 working days so that means i need to wait till Friday. without any apologises at all. why i did not make this cancellation they have charged my card for a order they did not have available at all in the time of booking. they should do every effort to send the money back as soon as they have cancelled it including a direct bank transfer why should i have to wait my mistake was that i did not read any reviews before i had made the booking but at least other people should know DO NOT BOOK WITH THEM THEY HAVE A BAD SYSTEM THEY DONT EVEN HAVE A OPTION ON THE PHONE FOR CUSTOMER SERVICE AS THEY KNOW WHAT THEY WILL BE IN FOR

We arrived on a Sunday for a visit to the uk was met by Tanya. Amazing young lady. Bubbly bright and a sparkling smile. So efficient and helpful. She was a breath of fresh air. The experience so far of thrifty as a company is excellent but her service skills are outstanding She is a massive asset to that business. What a fantastic member of staff you have Thrifty. I inadvertently reviewed the wrong place and put a review on the other Manchester thrifty. It was this one that we visited. The car was adequate and clean. It was perfect for what we needed. I hope the return service is as good but I doubt it as she is one in a million. Well Done Tanya and well done Thrifty. So far I can not complain. We have used thrifty many times and it’s always been good. Tanya is outstanding. Big congratulations for employing such a awesome member of staff. Thank you for a great service

Lady had no customer service this morning in Trafford Park. She didn't even smile or say good morning. She was rude to me and my partner, but even ruder to me. My partner and I both noticed she was being nicer to him when I sat down in my phone. Sharp explanation, no smile, not helping in answering when asked same question twice to confirm. Also waited quite a bit. Someone else was also waiting a long time. Guy at desk is usually much more polite and helpful with good customer service skills. No probs with car but fella says we usually get a nicer one with the guy at desk. Usually good service and would normally review a 3 or 4 star. This morning started great but ww both felt a vibe of negativity from our visit hence 1 star.

Comment Fraudulent company, read my review and do not hire from them !! I hired a car from them between 21/03 - 23/03, i returned the car without any damages, but they claimed that the Alloys are damaged, look at the pictures, i could not make out any damage at all, though they were dirty. However, this did not stop them from charging me £2000 on my credit card, after sending them a warning letter, they "only" charged me £895. I'm now in the process of taking legal action against them. Look at the check in document, they wrote there a comment naming me a Bad Renter !!!!

Got a courtesy car through Thrifty, turned up with it and said there was too much damage to go over so I naively didn't take photos of everything. Then they take a few hundred pounds out of our account without warning to fix "new damage" That happens to be in the exact areas where the old damage was. I guess its their MO to just scam people out of as much as possible. Will hopefully be sorted through customer services but may have to take legal action.

Rented a car( BMW 320D REG: YF65 HPE)from these. At first good customer service but someone keyed the car while in my possession so understandable I get billed fair enough. Got the bill saying I owe £254 which I don't mind paying but they tried to take the money without warning me before taking it & it should only be £100 as they've already got the £150 deposit that goes towards damages. NOT HIRING NO MORE BETTER OFF BUYING A USED CAR INSTEAD.

Where do I start Manchester Central Lisa working there has a problem with the way you look or if you've used an online discount code she should be sacked from the job wouldn't even come out to come explain why she wouldn't rent it to me had to send her colleague she had been trying to cancel my booking for days then on the day of my sister's wedding it was fully canceled. I have taken this further

My experience with the cars at Thrifty have been impeciable. Thier service is eexquisite and the speed you can leave with your car tooK about 10 minutes . I recommend Thrifty Rental Ccars. I have used/ taken several cars from there and each and every time, there's not a problem.

I had a car supplied to me from Thrifty by KIA as mine was off the road, top class service, delivered the car within an hour and it was clean, full of fuel and I was shown around fully, top class (Just hope my £50 deposit goes back into my bank now)

Only used this company as couldn't find anywhere else. Customer service was helpful but everything else extremely poor. Tried to refuse me hire and refund which was eventually sorted out. Will not be using this company again.

Tried to blame me for a cut in tyre. I know it was there before because the cut was dull and faded, not new. Luckily I had tyre cover. Lady manager at the time was rude and blind. Never use these clowns again.

Rented a 7 seater vehicle, arrived at stated time. Car was kind of thrown at me, not much instruction given. Car was excellent and met our needs and no nasty surprises when I returned it.

DO NOT PREPAY OTHERWISE THEY WILL GIVE YOU THE SHITTEST CAR THEY HAVE, AND IF YOU SAY YOU DONT LIKE VEHICLE THEN YOU LOSE YOUR MONEY. GO TO A PROPER CAR RENTAL COMPANY LIKE SIXT OR AVIS.

Be careful renting here, they'll push you to upgrade and then find 'damage' when you return. If you hire take out every insurance possible because I guarantee you'll need it.

Hired a car from here for Christmas, served by Dan - excellent, swift, friendly service. Plenty of choice, many cars new, all in great condition. Highly recommend.

Wouldn’t rent a car to European people Holding any other license other than UK, that’s absolutely disgusting and absurd behaviour and the most rude staff ever

Just rang up to make enquiries about van hir to Europe. Young lady was very polite and very helpful to someone who doesn't know anything about vans.

I have used them many times, they are very helpful and accommodating. Best hiring company in Manchester. Reasonable prices.

Need a mortgage for deposit and more id than youd need to leave the bloody country... ended up renting a van from ikea!

The best customer service ever you can't get better then that trues me I would love to give them more then 5 stars

I have been hiring for 5 weeks. Mercedes 95 pounds a week. Rapid friendly service. Cant fault them to be honest.

Didn't get the car I asked for. Then had to wait another 20 mins for them to get the car out of the yard.

I hired a Bmw 340i over the weekend got charged £160. My mate hired the same car for a week for £200

Horrible people. Quite possibly the rudest two women I have ever encountered. Just... AVOID!

Terrible terrible terrible car rental company. Staff so rude and unhelpful. Stay away!!!!

Friendly and helpful staff. They have always been able to provide vehicles.

Good service Def hire from here def not over road@ enterprise …

Fast and efficient service on pick up and drop off and excellent vehicle.

OK but I'd you have a long rental the keep swooping cars, bit of a pain

Excellent fast and Good service. Best BMW rates in UK. …

good service good prices ask little to much on docs required

Very good customer service, awesome staff, will book again!

Poor service and unreliable company. Avoid at all costs!

Great service thank you Erin ,,,, all new vehicles

Great value for week hire , friendly and helpful

Quick collection very good customer service

Great staff n a fantastic range of vehicles

Always happy to help. It's a nice bunch.

Excellent customer service from Erin :)

Awful! Worst car rental experience ever

Prices seemed to have gone up this year

Great cheep place to hire a van or car

Got treat good nice people

Excellent service!

No problems for me

Time wasters

Nice people

Just ok.

Bad