Had the worst experience with Tim Hortons on Monday august 20. I was in the drive through and I order a coffee and a grilled cheese panini with bacon mayo and tomatoes. I specifically made that clear twice via the intercom and when I was paying at the drive through window. I received my coffee and was asked to wait in the parking lot as they are still making my sandwich, which was understandable as they had other customers to take care of. What made me so frustrated was that I had to wait over 10 mins for my sandwich to arrive. I even had to go into the store to ask as I noticed people in the drive though received their food before me. Because of this nonsense I was late for work and on top of that, my sandwich was missing tomatoes after I had mentioned to them three times! And I was charged extra for my tomatoes, so I expect my tomatoes to be there. Tim Hortons have gone down hill and service is getting worse. Considering this whole ordeal, I would rather just pay the extra money to go Starbucks or drive out of my way for mcdonalds

Just had a very bad experience with drive through staff. I ordered a wrap and told the lady over the speaker that I am going to redeem a reward. When I get to the window they handed me just the wrap and when I told them I am going to redeem a reward The lady at the window in the most impolite way told me "you should have asked for it over speaker" now I cannot scan your card it has to be half an hour between tow scans!!! I mentioned that I did order that but when you guys do not communicate with each other why is that my problem and why are you being so rude? She handled situation like something normal happened for her and she used to it. It looks like they don't care at all and when I asked for her manager she said come inside and see her like it's no big deal for her. I guess she knew nothing going to happen to her. I talked to manager, she apologized but I could feel it is something normal for her too!!! I am not going back to this place at all and I do not recommend it either. Very poor customer service and rude staff.

This is a 3rd time when i ordered my food and I requested for fresh but didn’t get the fresh one. Manager Daman told me that you are the only one who are complaining, rather then offering something different food he was showing bad attitude to his customers. Also said this is made 15 minutes ago and another side saying its fresh. If i got sick from your old food then can you guys be take responsibility of this. While i was talking to him he closed the window on my face, so disrespectful. They don’t know how to do the custom service. I totally understand this is not easy job but if you guys are taking fresh money from your customers and not giving which they requested and showing them attitude face then what other customers can expect from you.

The drive thru is decently quick and coffee tastes good but probably the last time I'll ever purchase Timbits. Unhinged rant hyperfocusing on one specific product: Not only this location, but i find that in the past few years, almost every location makes Timbits that are either dry or soggy with a pathetic amount of glaze (Specifically the chocolate timbits and even the chocolate glaze donoughts if we're being honest). Not sure if this is a change in recipe or a company policy, but the Timbits consistently disappoint and it sucks because the chocolate ones used to be the peak of early morning coffee snacks
Service
Delivery
Meal type
Breakfast
Price per person
$10–20
Food: 2
Service: 5
Atmosphere: 3

SERIOUS FOOD SAFETY CONCERN After a team member took an order of the individual in front of me, this person went ahead with the same gloved hands that was touching the till and the cash and starts touching the cutting knife. The flatbread holder and things all over where the food is. Walks around goes through, drive through, takes an order and then goes to start making food with the exact same pair of gloves on. When I politely asked if the gloves could be replaced, I was faced with three employees raising their voices at me saying that it was a different person and that the gloves were changed.... It's not like there's 30 people working this morning. Absolutely disgusting
Food: 1
Service: 1
Atmosphere: 1

This place is the worst Tim's I have been to. I clearly ordered (repeating my order twice) at the drive through and my order was wrong. It was supposed to be a sesame seed bagel double toasted with butter and cheddar, it wasn't. I walked in to let them know that it was wrong and repeated my order. At this point the girl that took my order said "cream cheese right?". I said no, cheddar. She then asks "how many slices?". I said whatever it normally comes with...I mean honestly you work here. They give me one slice on the same bagel and I leave. I open my coffee about10 minutes later and it is also way wrong. Tasted like they added about 5 spoons of sugar. I threw it out.

I was at Tim Hortons for lunch run for my colleagues and me. I had placed an order thru the drive-thru window and the clerk for up charging without my consent. I had to ask them to remove that as I order the same thing every day, so I had to wait for this to be corrected on my bill. On top of that, when I requested my condiments (salt, pepper, ketchup), the employee working the window gave me attitude, and I heard her say, "seriously." I have been religiously going to this Tim Hortons for the past year. I will now be taking my business elsewhere. I request the owners kindly remind their employees to act compassionately when dealing with customers.

This is quite possibly the worst Tim Hortons in all of Calgary. I order from this location often mainly because it's close to my work, but will now be going to another Tim Hortons. Every time I go there something is wrong, either their coffee tastes like water, they are missing something I orderd, or one time I even received soup with ONLY broth. Also, most of the time the staff won't even talk to you at the window. Not a hi, bye, thank you... nothing. Please, if you need a coffee go to another location. I don't like giving bad reviews, especially because of one bad experience, but this has been multiple times.

Worst Tim’s I have ever been to. 3 rd time in a row I have been here, ranging from 9 am, lunchtime and 8 at night and they don’t have timbits. Then waited 7.5 minutes in the drive through with only 2 cars ahead of me. Finally get to the window and they didn’t punch in my order from the order board. Then they walk away to start my order, only to come back and tell me their frozen drink machine isn’t working but would I like the runny piss in the cup anyway. NEVER will I go to this store again. I’m starting to think that they are all going down hill. Looks like Starbucks is getting a new customer.

I always order french vanilla with quarter dark roast, they seem to always get it right, but today, i didn't have dark roast on my french vanilla, my cup was only 3/4 full and when I asked the lady to give me a sleeve she said "next time tell them to give you a sleeve" I have been ordering in tim hortons for how many years and this is the first time i heard this. I didn't know that the sleeve is in the menu. maybe they should put someone really polite and cheerful by the window drive thru in the morning and have someone do customer's order right!

These guys get my order wrong almost every time I go through. Brutal service and they just rush you through the drive thru at the window so you don't even get a chance to look at what they gave you until its too late. Rude drive thru staff and they make mistakes regularly. Additionally, I've stopped ordering anything with egg on it as it happened to me 7 TIMES IN A ROW where there was egg shells in my food. I will now take my business elsewhere as ive had enough. This Tims should be totally re staffed and re trained.

Came yesterday to order drinks for my colleagues. I believe the lady in the drive through mistook me for someone else as she said "I told you last time don't order drinks while it's busy." When I got to the window several items were missing that I paid for, the same lady made me go inside and pay for them again anyways. Horrific service, management offered 0 solutions or apology.
Service
Take out
Meal type
Lunch
Price per person
$30–40
Food: 1
Service: 1
Atmosphere: 1

This is the worst Tim Hortons I have ever been to. Unfortunately I work nearby and there aren't too many other options for a quick lunch so I have gone here a lot. They ALWAYS struggle to get the order right, or if the order is right then the quality is awful. Hopefully they will find someone who can work the drive through without having to confirm the order 10+ times (and then still get it wrong). My suggestion - go anywhere else!
Service
Dine in
Meal type
Lunch
Price per person
$10–20

0 stars if I could. I always try to give a couple chances to an establishment but this location is one of the worst Tim Hortons in Calgary. Today I went to the drive thru and was met with such rude service from the drive thru staff, and the behavior continued after I got to the window. The staff working the window on Jan 26th at 5pm needs to be spoken to about their actions and treatment of customers. Very unimpressed, would not recommend going to this location to anyone!

Drive thru is pretty good but prepare yourself for very slow service in the restaurant. Today I bought a roast beef and cheddar sandwich, one bite in i could tell something was up. I opened up and found Kraft Single processed "cheese" on the sandwich. They could have said something like "we don't have real cheese". I'll be going to the Tim Hortons down the street from now on. Do yourself a favor and go somewhere else!
Food: 1
Service: 1
Atmosphere: 3

Very bad experience in this Tim Hortons I ordered chicken wraps but the order taker don’t understand Tanu the order taker shouting on me arguing with me when I’m enter the restaurant for place my order again even she don’t apologize for her behaviour. Highly disappointed never ever visit this place even manager stand quite doesn’t do any action. Worst experience ever . Owner please do some action if u don’t want to lose your business and read other people reviews.

Update: Service is even worse now, received a coffee full of cream today. Went back to return it and the women who made it just dumped it down the drain and refilled it correctly. No apology or recognition of my lost time. The customer experience at this location will vary according to the time you go. The drive thru staff for the day are always rushing you at the window and the counter can be quite slow inside. However when I go there at night

I ordered a cilantro chicken bowl. I see and taste zero cilantro and I'm wondering if a table spoon of chicken was worth the fuss. One girl was great and has awesome customer service skills but there were two that were so rude someone actually threw their food at them. I'm not saying they were right as I consider that assault but I can also understand the customer's frustration.
Food: 2
Service: 2
Atmosphere: 2

So they not only messed up 3 of my coffees this morning but both of my sandwiches, I don't eat poppy seeds (health reasons) and neither does my mom, and I ordered plain bagels with my breakfast, they gave me everything bagels, then proceeded to tell me I should drive back and get it replaced.... I'm not driving half way back across the city because people are idiots! If you choose to go there, check your order before you leave.

ive been here twice，they never got my order right and they can never understand my English，since English is not my firs language I understand that but they cant understand my girlfriend who was born here too. No apologize at all after taking the wrong order，even balme us for not pronouncing it correctly. The worst Tim Horton every. With that kind of attitude，i have to say Be careful they might spit in your coffee.

Repeated my order several times and they still didn’t have my order correct, gave me wrong drinks and missed food items. It’s easy to ask for clarification to ensure it’s correct, but they prioritize quickness over accuracy. This is not my first negative experience here. I work nearby and this is the most convenient location to stop at, but now I rather drive an extra few minutes to a different Tim Hortons.

Poor service! The cashier was inflexible, not helpful, and not friendly. We've had this problem before. The last time the cashier was quite rude actually. We were hoping this time would be different, but apparently it's not just a one time occurrence. This time the lady was impatient too and wouldn't let us choose are donuts. All in all, would not recommend until they train their staff better.

Canadians LOVE their Timmies! Always fresh coffee and if it's not fresh, wait five minutes for that next delightful cup! Never a bad experience here! Prices and sizes are beyond that of what Buckstar, has to offer. My best experience is with the 32nd ave location, the three filipina girls working nights are awesome! They work hard, well together to get your order done.

I hit this Tims regularly in the morning before work. The drive thru is always super fast and they’ve only ever got my order wrong once. The staff is always friendly. My only complaint would be sometimes the food can be put together sloppily if the drive thru is busy and they’re rushing.
Service
Take out
Meal type
Breakfast
Price per person
$1–10

The girl on the window was very roude. As we ask her for sleeves she angrly gave us 9-10 sleeves. Plz make ur staff understand how to behave. Thanku.
Service
Take out
Meal type
Breakfast
Price per person
$20–30
Food: 1
Service: 1
Atmosphere: 1
Recommended dishes
Breakfast Sandwich

The drive thru girl her name I think Mohagani something she was so rude to serve the order, drive thru was totally dead. When I said that I will talk with her Manager about her behaviour she said fine instead of say sorry. And start teaching how hard to work in a Tim Horton. Someone need to teach her the about customer service…

Can't believe Tim Hortons is still in business, when all they do is serve you old stale coffee, I have never had this issue at McDonald's. Like honestly how hard is it to keep your coffee fresh? All you minimum wage people complaining about your pay seems a little ridiculous, considering most of you can't even make a coffee.

Trash. Horrible service. Put the bracelet thing on my bill without saying anything then talked in Punjabi with her coworkers the whole time.
Service
Take out
Meal type
Lunch
Price per person
$10–20
Food: 1
Service: 1
Atmosphere: 1
Recommended dishes
Breakfast Sandwich

I Ordered Medium frozen Lemonade on drive thru, the person Repeated my order saying “medium iced cap salted caramel”Wow ! Need to listen and asked again if didn’t hear but not to guess. Another experienced.. ordered medium coffee black , the person on drive thru repeated my order saying “Medium French Vanilla”

Thank u for serving us very rudely! To ruin our mood on our vacation Whoever was on taking orders and cashing out on window hope u have done your online service training! If not do it please so u know how to serve a customer especially when ur location is near to hotels
Service: 1
Atmosphere: 1

Very slow service. Didn't have decaf coffee ready at 6 pm. Had to wait 15 minutes. Saw other customers come I while I was waiting and not get served quickly either. Plenty of staff just not driven by customer service it seems. Not friendly at all. No apologies for the wait. Disappointed by this location.

Worst service I've ever had, I stood in line for 15 minutes with no one infront of me and tons of people working in the kitchen just for them to take my order, they have no sense of urgency in regards to their customers as this is a regular occurrence
Food: 1
Service: 1
Atmosphere: 1

Ordered two farmers wraps, don't know how but they scanned my phone and it still charged me full price despite having the 2 for 5$ coupon all week. They didn't have hash browns to put in them which would have been fine if the coupon worked. Then there was eggshell in them.......never again will I go here

Cozy and Enough parking lot space, Food taste was like a regular Tim horton's. Good for meeting
Service
Dine in
Meal type
Other
Price per person
$40–50
Food: 4
Service: 4
Atmosphere: 4
Parking space
Plenty of parking
Parking options
Free parking lot

It's your standard Tim Hortons. Standard quality and it fills the void. The only complaint I have is that I walked in on A Thursday evening at just before midnight. They would only serve three items from the menu and the english skills of the workers was a little difficult. But hey, its fast food.

No matter how early I place my mobile order, it's never ready! I've asked them to have it ready and they refused because my coffee will be cold! I don't care if it's cold! If i place my order 30 min before pickup, it's my issue if it's cold...
Food: 1
Service: 1
Atmosphere: 1

This morning i ordered Croissant breakfast sandwich in a drive thru, when i tried the sandwich it was tasting awfully burned taste. Then i opened up the sandwich to find out they completely burned the croissant and served it anyways. this is really disguising!!!! I don't even want to give 1 star!

Loved the donut selection! I picked the special monthly donut, and was just melting on me right after the first bite.. i might have scarfed it a little too quick. Coffee was hot as usual, and they did have sugar and milk. And I been in and out lately, no fuss! Keep up the good work Tim Hortons!

To the owner please train your staff or better close this location. Train your staff not to serve cold food. If they are making a wrap ask them not to use a wet wrap. I wonder how this location is still working. Horrible horrible service.
Food: 1
Service: 1
Atmosphere: 1

It's not super busy, but the staff are running around like it's the end of days. Today is the last time I shop at this failed location as my TURKEY bacon club had no turkey. Seriously!? Just go to the A&W that is in the same parking lot.
Food: 1
Service: 1
Atmosphere: 1

Most the Tim's do not serve breakfast anytime as advertised; Highly disappointing. They would only serve me a sandwich as a meal here. Also, when I took a big gulp of my ice Capp it tasted like cleaner... Luckily the lady replaced it but ew. Not a good start to my day.

i baught a steep tea dauble dauble coffee is really cold , when t told ur coffee really cold and she said its hot , she argument with me .. really bad service ...
Meal type
Other
Price per person
$1–10
Recommended dishes
Breakfast Sandwich

This location has the most consistent coffee, from any Tim's in the city. I work all over Calgary and this one, without a doubt, is the best. The staff are amazing people who greet with a smile everyday. Most of the recognize my voice at the speaker! 10/10

Worst experience ever ... It doesn’t deserve even one star. So rude and ill mannered worker named Ria She told us ,” I am not machine.i am not taking your order and you can go.” Such a stupid lady I have ever seen . I feel like she is the founder of Tim..

Ordered and everything was good got home to find the sandwich I ordered was badly burnt. How could they send that out knowing most people don’t open their food right away.
Service
Take out
Meal type
Dinner
Price per person
$10–20

I am very disappointed that Tim's have decided to have locked public washrooms. One of the reasons that we stop at Tim's is they usually have clean, available restrooms. The restrooms are always a factor in deciding which places we will patronize.

Come here often cause it’s close to work. They really do rush you even if there’s no one else in the drive thru. Bought a breakfast meal on Saturday, total was $5.83, gave $11 ($10 bill and $1 coin) and they gave me $0.15 back, rushed me to

Very poor customer service. I supposed to give you 0 star, too bad, the lowest is 1. I came to their drive thru twice, and both of these experience are the worst customer service Iever had. First, is when i bought a coffee and as i reached

I work nearby and so there is not too many options for breakfast in the area other than Tim Hortons or A&W, but my overall experience at this location has been quite disappointing, over a span of the past year or so, I have been there many

This is the worst Tim Hortons I have had the displeasure of going to. Horrible attitude from the employees and orders are never correct. Don't bother using the mobile app, they will say they never received the order and not refund or honor

I ordered personalized chicken pizza and asked for chilly flakes instead of giving me that the manager (Goldie) told me only Indians ask for that .I found it's very rude of the manager.
Food: 5
Service: 1
Atmosphere: 3

Not really into their coffee now that I generally drink my coffee black, and it just doesn't taste very good without adding cream or sugar. Their food has good way down hill. Used to like the chili years ago, not anymore as it seems bland

Ordered an XL regular with espresso, i got to the counter and they wanted to charge me 1.85 for it which i knew wasnt right so i confirmed. XL regular with espresso. The lady at the window hassled me saying 5 people were listening to my

Totally pathetic. I just bought a coffee .the lady server was just busy in talking rather than serving the customer. I am a regular customer. I ll not come again rather than put my money on fire.
Service: 1
Atmosphere: 1

Slow and unorganized locating. Waited far too long until the employee that took my order noticed the other employees hadn't even started my order and asked them to do their jobs.
Service
Take out
Service: 1

Their coffee is sour, sandwich is cold. The workers tried to enter the items individually to upscale price instead of a combo. Avoid like the black plague.
Food: 1
Service: 1
Atmosphere: 1

The servers were very slow and my ice cap was litterly water.
Service
Take out
Meal type
Other
Price per person
$1–10
Food: 1
Service: 1
Atmosphere: 2

This is one of the most efficient Tim Horton's. They're great for mobile and in person orders. There's no drive-thru, so it can line up, at times. But they move orders along fairly quickly.

Find service really slow when inside.staff ignore you.
Service
Take out
Meal type
Other
Price per person
$10–20
Food: 3
Service: 2
Atmosphere: 2

I got double double large on April 3rd at 07:42 at drivethru and I got hair in the coffee, thats awful and so distasteful. I am a daily customer of this location and I felt so bad.

The girl that was on the drive through window was very rude with me and they also gave me less more from what i ordered.
Service
Take out
Meal type
Other

Everything is good at this location, I would just provide feedback that during Ramadan you should stay open until midnight. They do not accept Surveys easily. More

Service depends on the crew you have manning the store. In the best case scenario, you will have someone who cares but in most cases, it is just bad.

They made my coffee right. Fresh strong coffee. Donut and muffins are very good fresh baked. Customer service was super nice.
Service
Take out

By far the fastest Tim's in the city. Lined up all morning. 4 minutes tops to get your coffee and made right. Very friendly and very clean location.

Even when you ask them to repeat your order they still manage to get it wrong. Then when you ask them to change it they give nothing but attitude.

During rush hour the coffee that I love is not available they are still brewing it. Service is slow.
Service: 1

Awesome service on Tim Hortons
Price per person
$10–20
Food: 5
Service: 5
Atmosphere: 5

Bad team of workers and very delayed service. Place is messy
Food: 1
Service: 1
Atmosphere: 1

Time wasting .. We stay there 15-20 minutes just to get coffee. Need more professional associates.. Rude behaviour