Rude staff Wrong order Zero customer service Employee not trained well about customer service, so very rude and not excepting the mistake and also yelling Worst tims I ever been too. Staff guy was really rude. He was so rude while taking oder. He told he can take order more than 4 drinks on drive through. When I got my order for four drinks they charged me for 5 drinks. So I have me the false info that thwy cant take a order more than 4 drinks. Then I have to go in and let them know about it. He told me its not a big deal so dont make an issue. I dont understand even it was his fault that he charged me for 5 drinks and gave me only four, he is not willing to except it and say sorry. But he was yelling at me. I am not upset because the order was wrong, every human makes mistakes. But he was rude before the mistake and after the mistake as well. On top of that the tea bag was wrong. Worst tims.. worst tims.. worst tims.. I ever been. Rude staff Wrong order
Service
Take out
Meal type
Breakfast
Price per person
$10–20
Food: 1
Service: 1
Atmosphere: 1

The drive thru here is a horrendous design, I have a long box dually pick up which admittedly is unusually large, however I go thru drive thrus several time a week all over Ontario without an issue, but here I got wedged coming around the turn scraping my bumper and damaging my side mirror, (I am a trained DZ driver) this is not a one off if you look at the drive thru surroundings you will see lots of evidence of countless vehicles getting into similar situations, people are stopping for a coffee but having there day ruined instead. Most of the time good drivers with regular cars have no issue navigating this twisty drive thru, but in my opinion the management are clearly aware of this issue and rather than solve the issue they choose to keep operating as is put the liability on the customers maximise profits and be apathetic towards there paying customers, this probably happens at least once almost every day, you are suppose to be supplying coffee not misery, do something about it
Food: 3
Service: 1
Atmosphere: 1

I have complained about this store before. It is mostly regarding their drive thru since I have only used this feature. No manners...no hello, please, thank you at the window As soon as they take the money or whatever while I'm waiting for my order they right away shut the window. My order is rarely consistent in taste I always ask for extra base to my iced coffee. They usually either forget or I have no idea what's wrong but the taste is very inconsistent. The line up is ridiculous as in wait time. I really don't know what they do in the store. They shut the window after taking my order even though I can see my order at the counter! Coupons..they never give them out. I always get an iced coffee and they always have the coupons but won't give it out. I've asked them for more and they refuse. I only go to this location because it is the most convenient but I hate the service and I believe all items should be free until they get their act together.
Service
Take out
Meal type
Other
Price per person
$1–10

Enjoyed a nice breakfast sandwich and a large coffee, a special from my app. Unfortunately, you can not eat in as the seating has been removed since COVID-19. I inadvertently mixed up the 2 locations that I was at recently. At this location, the breakfast and staff were good and the seating area was fully available however the Ladies' washroom was not. It was explained to me that TH only maintains the Men's and the Ladies is the responsibility of Wendy's (a joint location) and Wendy's hadn't opened yet. Totally inconvenient and ridiculous! My mention regarding the removal of seating refers to the Downtown Hamilton Jackson Square unit at the 100 King St. W. entrance. It used to be nice to sit at the counter and eat or have your beverage. I ordered the same breakfast items and they were fine.
Service
Dine in
Meal type
Breakfast
Price per person
$1–10

Used to love chili deal wuth a nice, fresh bun, butter and a drink if my choice. No idea what is happening to Tim Hortons food but it wasnt good at all. In the brown bag I got half of stale bun which looked like someone took a bite of it. When asked about it I was told this is how we serve it now. Well, well poor Tim Hortons cant afford a decent knife to cut a bun on a half. What has happened to a pleasure to serve a customer good so she/he will come back for more? No more chili for me which smelled like an old washed rug. Also, plz consider hiring people who are younger, eager to work and put a smile on their face for you. After all we are talking about CUSTOMER SERVICE.
Food: 1
Service: 1
Atmosphere: 1

Rude, Interrupting Staff. Didn't confirm order at the drive through. No pleasantries at the window. Confirms order AFTER payment- wrong food. No apologies or remorse, only tries to take payment at full price for items to makeup correct order. No one in line behind me, and no one inside the store waiting in line, but didn't have the time to give proper service our attentive care. If it wasn't for the convenient location, I'd purchase elsewhere.
Service
Take out
Meal type
Breakfast
Food: 3
Service: 1

Tim Horton should revoke your franchise! Your food is overcooked the place is disgustingly filthy! The washrooms have not been cleaned for weeks . Toilet paper in corners and dirt on the floors.when I reported it to the staff, they did not care. We have stopped there on numerous times and it never changes , only gets worse. Not a place I want to get food from!
Service
Take out
Meal type
Breakfast
Price per person
$10–20
Food: 2
Service: 2
Atmosphere: 1

Today i went to this tim horton, one guy start my order and half of my order some one take him to do something else i gotta wait for 15 mins and than someone came and finished my order. I order 3 ice cap with extra whip cream and they put little bit cream when I ask , she told me about food cost. So ridiculous. They don't know how to do customer service. And al staff looks like want to fight with me.
Price per person
$10–20
Food: 1
Service: 1
Atmosphere: 1

Filthy wet bathrooms, law suit waiting to happen. When mentioned to Wendy's staff said they will mention it to the manager when she gets back I use a rollator and they're lucky I didn't slip on the floor. Wet floor sign was up but the floor was soaked. Slowest in-store food service for 2 people in line but the drive through different story. I should have kept count on the numerous car orders going through by the time the staff got to us. Just bad service overall.

This is the worst Tim Hortons i have ever been to. They are slow and hot food is cold and the custimer service is atrocious. Said thank you have a nice day to the young lady serving us she didnt say a word to us turned her back on us and closed the window while we were still talking. Horrible customer service. This is not the first time that i havr experienced this kind of service at this Tim Hortons. Never going back again.

Great, we Stopped at this Tim Hortons for a morning coffee with other radio communication operators whilst we were in the area ( Niagara Falls Canada .The customer service is by far the best I have yet to see a Tim Hortons. Also glad that we were able to assist in locating a man who left a walking stick/cane behind.
Service
Dine in
Meal type
Breakfast
Price per person
$10–20

This is an awful Tim Hortons, we have given this location chance after chance after chance. The doughnuts see day old and stale, the ice caps are never full filled, the bagels are rock hard and cold like they are pre-made... The hot food is NEVER hot... Corporate needs to look into this franchise ownership of this location...
Food: 1
Service: 1
Atmosphere: 1

I got to say I was really disappointed and so was a lot of family. Service was extremely slow and forgetful ( they woukd forget our drinks) but then again I don't know if they were having a rough day. Also the bathrooms were really dirty and my friend took a picture because they were grossed out, things need to be kept a little cleaner for a better experience.

They were curtious and made are experience enjoyable. Are order was accurate too.
Service
Take out
Meal type
Breakfast
Price per person
$1–10
Food: 4
Service: 4
Atmosphere: 4
Recommended dishes
Four Cheese Bagel with Butter
Parking space
Plenty of parking
Parking options
Free parking lot

I visit there on my birthday and it was a pleasant experience with them. All the staff members are polite and quick service provider. Although, they were super busy at that time, but still they all are giving their best and greeting the customers calmly and happily. I am highly satisfied with the beverages as well as service at the store.

Always fresh and very convenient.But i just hope they include some Halal options in the menu so everyone could enjoy their salads and sandwiches too
Service
Take out
Meal type
Other
Price per person
$1–10
Food: 3
Service: 5
Atmosphere: 5
Recommended dishes
Four Cheese Bagel with Butter

Ever since the renovation this location has been super fast and consistent. Big ups to the new management/ employees. If I’m running late, I know this location only adds like 3 minutes to my commute.
Service
Take out
Meal type
Breakfast
Price per person
$10–20
Food: 5
Service: 3
Atmosphere: 3

Tim Hortons staff is very nice and helpful. Very clean environment.
Service
Dine in
Meal type
Dinner
Price per person
$30–40
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Four Cheese Bagel with Butter
Parking space
Plenty of parking
Parking options
Free parking lot

Terrible service. Ordered a chicken bowl, they gave me a wrap. Told them that’s not what I ordered and they said yes I did. Required to refund and charge new order to make it. Then they tell me they can’t make the bowl without tomatoes/ so refund again. Absolutely useless.
Food: 1
Service: 1
Atmosphere: 1

Currently closed for renovations - but if that's what it takes to finally clean the bathrooms, then I'm all for it. Seriously - I don't think they've been cleaned in at least 4-5 years.
Service
Take out
Meal type
Breakfast
Price per person
$1–10
Food: 2
Service: 2
Atmosphere: 1

The service and food from Wendy's was great. Quick, and all correct. Taking a hit on the ratings for a gross washroom. The Men's washroom needed cleaning, and better attention.
Service
Take out
Meal type
Lunch
Price per person
$10–20
Food: 5
Service: 5
Atmosphere: 3

Meh, it’s Tim Hortons, what can you say they have coffee, bagels, donuts, drinks. Sometime they are great, sometimes they suck, nothing special
Service
Take out
Meal type
Other
Price per person
$20–30
Food: 4
Service: 3
Atmosphere: 4

Food fresh and hot from Wendy's. Friendly and fast service, the only downfall was the cleanliness of the washrooms. There was a bad odor and toilets looked unclean, and Floor differently needed to be swept and washed
Food: 5
Service: 5
Atmosphere: 4

Well kept, clean store and good customer service. I had an order that was kindly corrected and compensated by an employee named Hemand.
Service
Dine in
Meal type
Breakfast
Price per person
$1–10
Food: 3
Service: 5
Atmosphere: 5

We had to sleep in our car because of the storm and we were looking forward to having a nice hot Tim Hortons coffee at 5am and this location decided not to open at the time that is posted on the website NOT HAPPY!!! We could clearly see employees inside as well??

Tim Horton suck. Their ☕ taste like water down sud. Ever shrinking donuts no taste. Super heavily laded with corn syrup. Stay away from it. Your ❤ will thank u. Shame on profit only shareholders. They don't even reside in this Great Country called Canada.

4 orders 2 of them were wrong... and even after letting them know...our order was still wrong. Won't be going back.
Service
Take out
Meal type
Breakfast
Price per person
$1–10
Food: 5
Service: 1
Atmosphere: 1

Worst ever experience with tim hortons ever. I ordered wraps they were half filled as this outlet is saving on giving less filled wraps. Alongwith that steeped tea’s were cold too. This should be looked into by owner or tim hortons itself …

Men's washrooms were non operative. Women's washrooms were filthy, so filthy that there were flies. Unusable. Food and service were fine.
Service
Dine in
Meal type
Lunch
Food: 5
Service: 5
Atmosphere: 1

So much better now that they have new owners. Faster service and cleanliness is noticeable! Update: Renovation has been done. The place looks amazing.
Food: 5
Service: 5
Atmosphere: 5

Slow service, many staff just walking around looking confused while there is a long line. Not friendly and witnesses one of the staff be super rude to an elderly lady after getting her order wrong. SMH!

Went for the chicken noodle soup! Always amazing.
Service
Take out
Meal type
Lunch
Price per person
$1–10
Food: 5
Service: 3
Atmosphere: 4

Walked up to counter not a hello or smile just that what do u want look after reviewing my order not a word. Manager should teach them how to address public.

Worst men's bathroom ever. Every time I come to this location, at least 1 urinal is out of order. Both were down today. Lots of graffiti and very dirty.

Open timing is 5.00 am and i am at the door at 6.05 am and it is close but guys are working in there. They will open by their own convenience .

Think after all these years and renovations they would fix drive thru to accommodate bigger vehicles

The most crowded Timmy you will ever see. I like the friendly staff members and the fast sery.

Men's bathroom has 2 urinals and both are out of service. Unacceptable.

What can I say I just really like Tim Horton's coffee. :) *hugs* JACK

Good staff, dine in is beautiful. But washrooms are so smelly.