Extremely pathetic service from Toolstation. Purchased an item on 18th August and was asked by the staff if I need a receipt. I did not, as I had purchased on my credit card and did not want to waste paper so declined. I wanted to return as it as it was not suitable for the purpose. The staff and supervisor were downright rude today and refused to help as I did not have the receipt. I showed them the purchase transaction on my credit card account but they were completely unwilling to assist. It was suggested I go to Bridgewater to the head office to make a complaint. Thankfully, there is a Screwfix right opposite, which will continue to get my custom.

It's a funny place this. It's next to Screwfix and largely comparable except for 2 things... 1) they won't let you see anything in a sealed box (it see if the screw is the right size) but that might just be me. The second thing is the customer service sucks. A new guy there is great but the manager and her minions just ignore you. After spending 2 minutes being ignored, and literally walked around by staff whilst avoiding eye contact I left and will quite happily and easily buy from Screwfix now. A simple "I'll just be a moment" doesn't cost the earth but seems to be fair too challenging. I just can't stand rudeness so I'll pass here in future.

You order something and collect it. You find it's the wrong item. You take it back. They can't refund you there and then. Later you get a refund notification via Paypal and they've refunded you a different item on the order at a lesser price. Life's too short and time is too valuable to go down and bother to sort it out.

Purchased an item from these guys recently, they had what I needed in stock at the right price and I couldn’t have asked for better service. Got served by the new boy who was just finding his feet with the system, but his customer service skills were spot on.. Will definitely be returning in the future.

Pleasantly surprised after popping in for some cable and a pack of clips - I found out that I could buy car parts including bulbs and ad blue (both of which I needed)! Jodie and Tye were really helpful, with good knowledge and advise. Will be coming back very soon. Thank you.

I got a few bits to finish a job in Bromley. I’ve used many tool station branches over the years but this is the best store by far. Such a polite and accommodating team. Jodie in particular was incredibly helpful. Well done that man! …

What a move for Toolstation. Was waiting for branch in Bromley long time. To make it even better Craig, the most helpful guy works here. I have known him since he was working at Catford branch. Always helpful and polite. Well done Toolstation.

Not sure where to start…. Jodie and the team have got customer service down to a fine art! Really pleasant experience! Very inviting and picked my order in record time! I will only be using Bromley from now on. …

Brilliantly run store everything well maintained and presented. Second to this the manager Jodie was so helpful warm and friendly. Will definitely be returning for any hardware needs.

The staff was very very helpful, went in there looking for something I didn’t have much knowledge on and came out with the Right product…Big up to them man there!!!

Great help from Tyler, he helped me with what I needed, reckonmend this store not only for the helpful staff but great deals and prices. Will be back soon

Although in and out in a couple of minutes Jodie, Emma & Louise were very friendly. Real pleasure I'll definitely be coming back.

Went in for a few bits and left with a smile on my face, great customer service at this branch! Especially Jodie and the team!

Was really helpful to get my Google nest and was really polite, will be returning to get more products soon

Very friendly staff and useful assistance from the awesome Emma and nearly as awesome Craig.

A lot less professional than the people across the road at Screwfix.

Happy and help full bunch of team, now walking distance from my home

Great fast service, and really helpful staff as always.

Quick, professional but relaxed gals and guys. Love it

Jodie was great. 5 star customer service …

Great Customer service, will be using again

Great friendly staff and best prices

Very very near me pure convenience

Very friendly staff well stocked

Fantastic staff and service OMG

In and out in under 5 minutes

Very helpful stuff

Great service