one of the best Toolstation, service and staff. I placed order at 4.39pm and received the sms collection confirmation in 2 minutes. When I went to collect I was parked in the wrong area and the staff outside informed me. He was very polite and had a nice smile and of course I relocated. At the collection point the lady was also on point with her customer service skills. From placing the order to parking in wrong place to collecting my order 11min. Thats a great service Well done Dagenham branch. I will defo come more often.

The staff in Dagenham store amazing I visited to shop yesterday Mr Jhon and mr Michael was on the counter thay come to me and help me like the Toolstation is high street shop and thay are the owners off the shop to make me happy and go to the shop again this is my 5ths time I was Needed help and thay did excellent help each Time I’m Toolstation customer for more then 10 years going to Toolstation around London but staff in Dagenham Number 1 Toolstation should use Mr Jhon for Training of thair other Branches staff

I don’t appreciate the sort of attitude I received from a female called sevim she so moody and she racist towards black people ,I came to buy some waste pipe and it’s was busy the young male press the buzzer for help and she didn’t come till after 5 mins with a moody face looked at me like I was nothing ,how can tool station have these sort of staff working there ,I will never being going back to that store if she will be there ,I also put the word about on how racist this shop is .

Just been into store served by Izzy, what a absolutely rude & disrespectful man, I work in customer services myself and if any of my staff ever talked to a member of the public in the way he did to me then they would be reprimanded I will never shop in this Branch again, but use my usual branch (Thurrock) as the staff there are friendly, helpful and actually listen to the customers! It wouldn't allow me to post this without leaving a star rating otherwise he wouldn't of got any

First time been there. Purchased an item from their website this morning. I chose to collect selected location and ready to collect in 5mins. Wow that was quick. The shop is located in an industry estate good parking bay. I was 2nd in the queue and there were 3 check out staff, and just waited 1min to be served. Gave my order code and walked out with my item. It was a very good experience no hustle what so ever.

Went into the store yesterday and the two ladies were so unhelpful and rude. I asked one of the ladies if they stocked a certain item in their catalogue as I was in abit of a hurry. She said rudely that she had absolutely no idea and then continued with what she was doing. The other blond lady with glasses just looked at me and blanked me. Such rude customer service, would never come back here again.

We placed an order for delivery over 1 year ago, total of £170. I forgot about it. Never received it never sent the money back. Tried to contact tool station over the phone (obviously to get my money back) just to hear from them this is not possible!!!! So no products no money, be aware !!!!!! Plus they never send an email or notification regarding this order…. Thieves.

Assistant branch manager is a very rude person. She doesn't know how give people respect. I think someone needs to remind her, just achieving manager position doesn't mean that you are PM of the country. Learn how to stay humble and treat customer with respect. Don't be customers mummy. I feel sorry for staff members who works for them. Tools station is much much better.

Excellent service. Even with the social distancing at the moment I was able to order on my phone while in the car park and within 5 - 10 minutes it was ready for collection. The staff were also very friendly and courteous. I've never shopped with toolstation before but given the service and low prices I'll definitely be shopping there again.

Good customer service but not impressed with stock management. Happened a couple of times this week that bought something online or found something to be available in store but when went to collect I was told the item was out of stock. Most likely human error but hassle for customers travelling all the way

The staff here are always great. Yesterday they could not find the part I was looking for but they did try to source me alternatives. I was really impressed with their approach, which was head and shoulders above one of their local competetiors, who just wasted mu time and money.

I have made 2 visits to this branch and both times, the staff were amazing. Sofia in particular was exceptionally helpful. Not only did she advise me on how to use the product I came to collect, but also showed great care ensuring that our entire experience was very pleasant.

Next Day Delivery 48 hours late. Tried to speak to someone on the phone only to be greeted by an unattended recording with the usual "we are expecting very high call volumes" "average call time waiting is thirty, seven, minutes" 37 Mins!!!!

You go inside, look through the catalogue unless you already know what you want and you tell the staff at the counter what you want to buy, however they could do with additional staff at the counter as there is usually long waiting times

Always use this store , always great service , even with whats happening at the moment with social distancing they still give great customer service and simon never fails to deliver that . Glad his back wasnt the same without him

I went to the Dagenham branch to look at a few products. I was served by Monique. was really helpful and polite. was very understanding and organised. was a breeze of fresh air to be served by someone really polite.

Would like to say a massive thank you to Ewan for his recommendations on one of your products (graffiti go) great job buddy!....well words can’t explain how this stuff works but it’s amazing!!!! One happy customer!

Still unhappy of low level or out of stock situations in most branches and website returning irrelevant results. Checking stock at preferred branch is not possible. Please iron out these shortcomings.

Just visited store for exchange which had some complications but SAM store manager was very reasonable and extremely helpful and accomodated my request like a gentle man, 5* for you mate.

Shop here on a regular basis, staff are very welcoming and helpful, Sevim in particular, advised by her on a few occasions and suggestions were bang on, every time. Thank you

Use toolstation all the time in various locations and have to say this store is certainly one of the best. Helpful and professional would definitely use this store again

Click and collect is supposed to be fast, but it takes ages to get served and is so slow, they need improve this, screwfix has a much better system and quicker.

Have visited few times and have always found all staff very helpful and professional, special mention to John who went above and beyond to help me.

Pop into store yesterday what a great bunch of people very helpful and pointed me in the right direction for what i was looking for i will be back

I came into the store yesterday and i was greeted and served by candice and toni who were amazing and the place was covid safe Top guys!!

Received a great service from Nathan, who was polite, quick and helpful when i had issues with my order, a great rep for toolstation

Always good service, izzy is knowledgable and helpful I would always recommend coming here, one of the best customer service

very helpful staff,good selection in stock,very reasonable prices.orderand collected same day no fuss .thank you

Lennox was extremely welcoming and helpful regarding my items, He is a credit to his store and the company.

I go to this store a lot. All the staff are very helpful and prices are competitive. I recommend a visit.

Nathan make my day One of the best customer service i got Amazing, see you next time …

Polite and friendly staff My order was given to me quickly Good control with social distancing

Popped into the Dagenham branch today. Super quick service and Dave really helped me out.

Staff were very helpful I got the products I needed and was satisfied with my purchases.

Excellent customer service especially from that young man that works in the evenings.

A very quick no fuss shop.. order, pay collect. Staff are friendly, knowledgeable.

Wonderful staff especially jodie she is very knowledgeable and it's a great store

Needed an item item 61016 and the colleagues were happy to help Great service

First time of using a little busy but felt safe. Very friendly cashier

Quick and efficient, with friendly staff to assist with any enquiry...

Very good exerlent staff very friendly and helpful and good service

Very helpful counter staff particularly the person who served me.

Excellent staff the 2 gents helped me locate a product I needed.

Politely customer service from the staff always in every branch

Staff not very welcoming but got what I came for so no problem

Really helpful staff member who helped correct my order error.

Excellent service, second to none, will always recommend.

Plenty of stock and very helpful and friendly staff.

Quality items at competitive prices and great staff

Went to get Wagner pro 150 which is on offer.

Excellent customer service by a great team.

Best service ever..... Staff super friendly

love this tool station help full staff.

Quick, efficient and friendly service.

Best customer service you can expect!

Great service, always helpful staff.

Quality products at avoidable price

Tools and hardware shop in Dagenham

Great for all the things you need

Friendly and knowledgeable staff

Good shop great service …

Sam is star he always help

Good and helpful service.

Very quick and efficient.

Great store, nice staff

Fast efficient service

Best shop IN DAGENHAM

Really helpful staff

Great for tools lol

Fast great service

Good day shop

Very helpful

Good service

Great place

Top store

Very good

Top place

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Best