In addition to this review I can't write a new one, so I edit. Today I met a new recruit by the name of "Fiheed" and he was learning and was very keen to go extra time to help, what fascinate me is that he is not shy to ask his colleagues how things are done because he wanted to make sure he's doing the right thing. I believe he will be one of the good colleagues in future a genuine gentleman that is willing to help. Thank you This store has excellent staff not as some years ago when I found staff very abrupt and rude and I did report them . Not sure if they're still working for toolststion. Whenever this woman by the name of Laura serves me , she takes the extra mile to make sure I get what I need. Very patience and knowledgeable because of her I give 5 stars at this time. This store has excellent staff not as some years ago when I found staff very abrupt and rude and I did report them . Not sure if they're still working for toolststion. Vita is another superb helper with lots of understanding and very polite and courteous. I love It when people are really helpful and makes me feel I want to come back. Vita always looks at customers with a shining smile,very encouraging. Thank you

Mismanaged. Despite of 4 people serving with not so busy store, takes forever to get served. There was no queue when I went to the store except for 4 people being served at 4 positions and yet it took me good 20 minutes to return an item. No clear signage for the queue direction. Went yesterday and was asked to que on other side and today when I queued on other side when my turn came after 7 minutes, I was told to queue on the other side where I queued yesterday. Tried giving feedback to staff to put signage and they said there is no specific direction as they serve people from all sides but no response for the action of staff member who asked me to rejoin the queue on other end.

Very bad customer service from a lady in her 50th with glasses, once I asked to help me for finding an item, she said darling take the book and find the code I done have time for that Darling.. , secondly I was trying to return an item and she refused to returned and refund me theoney becuase the bag was open, and the store manager advised to returned and mark it as faulty, she so stubborn and she said I didn't give the item like this Darling , take it back,.... I'm spending hundreds every week buying materials from toolstation and in the end refusing to return an item for £15 with very bad customer service.

June '22 update. Get yourself the Toolstation affinity tag. The helpful staff can then just scan it in, and all youe details are shown to them. Saves filling in any id onto the order forms. ToolStation has adapted to the Pandemic with a dedicated Click'n'Collect cash desk. Still the same dedicated, helpful, welcoming staff. Big pile of catalogues outside the entrance. Transpires the deluges of rain Ruislip suffered today resulted in flooding, with storm water coming out of the manholes. Extraordinary as this small trading estate is clearly well above the culverted Yeading Brook along Victoria Road.

Given that we are facing a national pandemic I was very glad to see Toolstation still operating even if it is only click and collect. The staff were very polite and helpful, they explained the process to me on the car park to help me make my order, once placed I waited 10 minutes and had my bits and was on my way, it was very nice to see everyone smiling even while putting themselves on the front line by still working so our emergency repairs could still go ahead. .. 10 out of 10 for service and politeness

I used to pride Toolstation on always having items in stock. It was my goto store for the majority of my building materials. Since the pandemic it seems every second product is out of stock. Toolstation's prices have increased substantially since the pandemic. I recently needed to purchase some guttering, after comparing to screwfix I went with screwfix as it was both cheaper and of better quality (floplast). I am sorry to say Toolstation is no longer my goto store.

Gary was so nice and so genuine, his manner and customer service were excellent , he was polite and also very informative throughout, going out of his way to provide me with details for future reference in regards to my purchase , honestly one the best people I have been served by in a store. He should be rewarded and I heard and watched with the two people ahead of me ....he was consistent throughout.

I visit toolstations all the time. This is the worse abs I hate coming. The staff pander to all stupid questions from idiot customers and waits can be over half hour. It’s simple! Order pay leave with what you ordered. Other toolstation locations the staff don’t get so involved and make everyone wait. It’s taken me 3 years of experience to write the negative review. Avoid the place unless you have time to waste.

Excellent service. Considering it was a Saturday afternoon, there was no queue, only two parties being served. One of your staff members, Kris could not have been more attentive and completely solved my problem having already been to Wickes and ScrewFix! I should’ve come here first! Have used this Tool Station many times in the past and always very pleased with their service and products. Thank you.

Too slow! Not enough staff and people taking up staff time with questions and ordering stuff then deciding they don't want it. On my most recent visit I was in the queue for at least 20 mins and the whole time three guys were taking up one staff member's time in this way - in the end they left with a just a few items! Only going to Screwfix from now on, better choice and much quicker!

Have been using Ruislip since they opened and the service has always been brilliant and even during this crisis they have not faltered. The click and collect is top class and always have what I want. The same friendly staff is there for a long time which is great and I know them all by first name and they know me, I find it a pleasure dealing with them and long may it continue.

Really happy with the service today. Thankfully the que wasn't long, but good to see strong social distancing and protective measures in place at the branch. The man that served me was very helpful and patient. Took the time to explain what I needed and helped me find it. Overall it was a quick and pleasant trip where I got everything I needed. Keep up the good work.

Went in today to purchase some goods. I was really happy with the fact that i could walk in to the store. Thank you ruislip team for making me feel valued and for the great service. You guys really work hard and try to help everyone. I understand that it is busy branch but from what ive seen today they are all trying their best to provide quick service.

I try to avoid this store at all costs. There is always a queue outside the door. The click and collect ONLY line is being used to serve standard customers. I am currently standing at the door waiting while some bloke looks through the catalalogue at the click and collect till. All I want to do is collect my click and collect order !!!

I shop in Ruislip branch everyday. Always placing c+c orders. The staff members know me very well and they always have my order ready when i come in to the store. Sometimes they give me my order in the morning before the shop is open if the see me waiting in my car which saves me time. I would highly recommend this branch to everyone.

Normally I would highly rate toolstation branches even through covid 19. But this branch seems to run differently to yhe others and I always end up waiting On average 45min to get into the store even with a click and ollect order. They have 3 covid 19 prepared counters but only one member of staff serving. Really disappointing.

After giving wrong item on collection. When checked item and mentioned one of them is incorrect staff argued without checking properly. Have to wait for long time to get clear answer and them saying ordered item is not in stock. Went to Harrow branch much organised and staff were helpful.

This is one of the best DIY shops in Ruislip. I have been buying most of my DIY tools and accessories from this shop because they have branded tools and prices are low as compared to other competitors such as Selco and Wickes. The good thing is that they open early and close around 8 pm.

Very good service from this branch always top notch customer service here much better than other branches. I’ve had multiple problems with staples corner because of the managers in the past 2 years and problems in harrow because staff always give wrong items but here is very good

This branch is and has always been providing me with an outstanding service over the years! Very helpful members of staff, exactly what makes every business great! Vita at this branch has always gone above and beyond in helping me with anything i was looking to purchase!

Would like to say thank you to Aaron today as your help and understanding of my products was so much help for me as I wasn’t sure what I was looking for. In store. Also can I say he is and was one of the politest shop assistants I have come across Thank you Aaron.

I was served by a very helpful and very pleasant female called Ania. Her customer service skills were excellent. This store had all of the items that I had seen on-line and identified that I needed. 5/5 Ruislip Toolstation And many thanks Ania …

Good place to get all your work materials. Would have marked 5 stars but was dissapointed that click and collect is in fact, click, queue and collect! There's no point in pre ordering if you then have to queue while (some) others choose their purchase.

Had amazing service this evening from a lady whose name I forget but who could not have been more helpful. She had short blonde hair and looked in her 50s (hoping I've not offended her with that!!). She was awesome. Thank you so much. …

Rude staff, did a return today and the man serving me didn’t say one word throughout the process. Just scanned, put the card reader out in front of me & looked at me with a blank face! Terrible service to go alongside their quality of material!

Went there today and Aaron and Vita was super helpful, they explained all options and alternatives to my problem. And suggested I buy the dearer tools for the job. Tested the tool and am over the moon and super satisfied with the service !!!

Ania has been a good member of staff and has been extremely helpful over the time i have attended tool station. She is self motivated and demonstrates great customer service skills her general knowledge in all aspexs of building materials.

Yet again I place a click and collect order and am.expected to stand in a 30 minute queue to collect it! Sort yourselves out Toolstation and let me know when you have a click and collect couter/point then I will start ordering there again.

Dalia served me on the collections counter and was very cheerful and friendly. One item was not available and she phoned me the next day to let me know the item was now available. Great service from Dahlia.five star.!!! Many thanks …

I was having my bathroom done and went with my builder to all the DIY places, but there was something different with this place, the service, patience, care, and nothing was too difficult for them to help. A shout out to Vita and Edward

I want to give a big shout out to Vita and rest of the team. Great knowledge and cooperation every time we go in there. Good service , friendly humour goes a long way. We thank them for being great people to deal with. Many thanks.

Hello, I gave 5 * out of 5 to the Customers service offered by the team members , specially the lady who’s in the front desk called Laura. Really pleased with the service they’ve provided and best knowledge and professionalism.

Good shop which has been a life saver a couple of times. Click and collect is always efficient and was also able to order a couple of things over the counter which was not in stock. Helpful staff and overall a good experience.

Excellent service, the most polite and friendly staff you will ever meet. Patryk and his colleagues are one of the best and will always help with a positive attitude. Definitely the best to visit for hardware and tools.

Been here for several times and I was definitely lucky to have Laura as my consultant. She was very friendly and helpful! She also gave me great advice for the tools I needed. Thank you again! Will come back for sure.

Excellent! Make sure you get served by Vita and you’re sorted in less than 2 mins. Rest of the crew also very helpful, quick and accurate. Best place for well-priced every day construction gear. Highly recommended!!

Book items online and call round to collect. Makes for an easy shop if you know what you want. No showroom premises of course. Everything done though their website. Cheap as chips Chinese tools, that may not last.

My Wife and I have just experienced exceptional Customer Service at the Ruislip Branch . We were served by Corrinna who is polite, professional patient , warm and friendly........a credit to Toolstation !!!

This toolstation had a item which wasn't available in my local store but this had a much longer queue than my local store. Other than that, picked up tools so happy about that. Understandable due to covid.

A good array of products at good prices only one criticism, people who go in their not knowing what they want, wasting the servers time should be barred, full marks to the patience of your serving staff.

Amazing store, great staff always helpful. The best tool station to visit in the uk. Vita, Rowan, Laura, corinna, Aaron and marcin always provide great customer service top notch atmosphere.

When I coming to Toolstation Dovile or Dalia always giving good service always giving good advice.For me is professional service all the best. Girls please be this all the time. Thank you

Great service and great prices. All items that I required on the day was in stock, Aaron was very helpful in assisting me with the help of Ania and Vita. Always providing a top service.

Visit tool station Ruislip a few days ago. The young man Aaron at the till was amazing. Very helpful and polite a rare thing these days. Thank you Aaron for making my visit pleasant.

Great service as always! Kris did his best to help me pick out the correct item and he was spot on! Saved me a trip back to exchange it for a different one! Keep up the good work!

Busy so with only 3 allowed in the store a longer wait than usual. Even though clicked and collected had to wait behind people going through the book with the staff to find stuff!

Came to collect a big order the other day, the staff were super helpful and got it sorted a lot quicker than I expected, thank you Kris and Arron for you patience and your help!

Always a pleasure to come here if you need something , very helpful staff , vibrant and excellent customer service , Special mention to Ania , she is an asset to this branch!

Dealt with Miss Vita when doing a big order. He was patient and beyond helpful and got everything I needed. If you ever need great service then see Vita. Thank you …

Hey, thanks for your great service Vita. Helpped me so much to choose the most suitable tools and my job-problem was solved easily and fast. Thank you again ;)

Happy for them to be open, but I think this particular branch needs a separate que for click and collect. Would speed things up avoiding long lengthy queues..

It can get pretty busy at times but the advantage is that always the stock is there. Competitive prices, friendly stuff and it is handy when you need it.

Yes lovely team, always willing to help. Especially Laura who was fantastic dealing with my issues. Thank you to you all. Free coffee for Laura I recon!

Great service as always. Very kind staff and very helpful. Especially Dalia and Dovile who was fantastic dealing with my issues. Thank you to you all.

corrima was rude to us by saying don’t stand here and go to the other side of the line also there is no clear signs saying where to stand for paying.

Excellent service from Nathan & Rowan. Worked hard to confirm & complete my order promptly, despite my dithering & changing my mind. Thank you gents

PROFESSIONAL AND HELPFUL STAFF. Laura is always happy to help her knowledge is great always provide a alternative in case I don't find what I want

Served by Aaron this morning, bought new items and also refunded couple of items from previous purchase. he was so polite and also smiled as well.

Great store very busy but the staff are professional and well trained the manager of the store must be running a tight ship there always great

Often items you need are missing. Especially when you need 2 or or more of same item. Yes, they recommend ordering it but sadly not reliable.

Very hood service from this branch. Had a problem but with the managers help its all resolved quickly fantastic service and team …

Great place to shop....very well stocked, great customer service. Free parking outside for 10+ vehicles. Prefer this to Screwfix anyday

Long queue to collect a small purchase. The three employees however, were working at top speed to serve everyone. So 5*s for them.

Excellent experience today in the store, amazing customer service. Thanks Laura for your help and guidance, you're so precious!

Very lovely team ,always helpful.very good costmer sarvice..have problem but with vita help solve this problm thanks so much

Went there for a "check up" on the old motor. Staff were super helpful, Roman especially. Thanks for the great service lads!

We always go to toolstation They are looking after very well Dovile she good costumer services And all other staff aswell

Had amazing service this evening from lady who name VITA she is very helpful thank so so much for help ✌️ …

Excellent service but what's the point of "Click and collect" if you have to join the same queue as those who don't.

Came in to collect a click and collect was served by jack he’s a true asset to the store customer service on point

Was served by a young man Jack very pleasant young man with a positive attitude and very helpful 5 stars for him

The best customer service received in Toolstation Ruislip from Laura. She is very prompt and knowledgeable.

I was very pleased they had everything I wanted in stock and was ready when I went to pick it up excellent

Very busy store. Staff very helpful and polite. I use this branch nearly everyday. Good prices as well.

Very kind staff and very knowledgeable about their products, especially Anna. Keep up the work guys !!

Very friendly and accommodating deputy manager (Dalia). She was super helpful and went out of her way.

Brilliant. Gary was a star. So helpful. Very understanding. Great experience will definitely go back.

Always busy but the best service. All the staff are very friendly and helpful. Pleased with service.

Laura and Dalia always being very friendly and helpful…I am very happy with their customer services

Great staff always smiling and joking especially Ania. She always very helpful and well knowledge.

I aways come to this branch as I always receive fantastic service from all, especially Ania.

Really big thank u for Ania. She is superstar for this store. Very knowledgeable and funny.

Jack, Ania and Laura was all fantastic and really helped me outstanding service as always

Aaron is a great asset to Toolstation, he's really helpful and friendly, thank you …

Aaron is Very polite and friendly was a pleasure very helpful would definitely come back

Great service. Team members helped me with my problem. I would definetly come back here.

really good service. staff are always very helpful. will continue to use their services

Great stock of quality products, lively and friendly customer service, A+ all day long

Very helpful, very satisfied, best customer service. Highly recommended thanks Vita.

Anita she always kind and helpful happy Christmas for all staff. Thank you Anita.

Fantastic place really good prices high recom. Best customer service by Ania.

Excellent customer service from the staff member Miss Vita. Always smiling.

Great customer service by Laura. Always happy to help and quick service.

Great customer service by Ania. Always happy to help and quick service.

Excellent service from the team today especially Ania, Dalia and Rowan

Always happy to help excellent service like always by Ania and Gary

Great store knowledge staff big wow especially for Anna super star

Fantastic service by Ania always polite and excellent knowledge

Excellent service by Ania always smiling great place and prices

Very good service by Corrinna. She is very helpful and skilled.