Markus Young was the best! I went to other branches first for a wire transfer and they were unable to complete it. Mr. Markus completed the transfer quickly and efficiently! I recommend him traveling to other branches surrounding the Austin area to assist and show them the process.

If you’re in need of a loan, I highly recommend Melissa Wagner of BB&T. Melissa is a highly-skilled and motivated individual who always has your best interests in mind. She will ensure you’re properly looked after and receive the loan that best meets your needs.

Cannot believe how BB&T has gone downhill. Been a Personal and Business customer for over 10 years. Called the branch today and the girl who answered the phone was rude ans snooty. When I asked to speak with someone about the PPP loan I was

THE MARKETING GUY AT THIS LOCATION (lake line)COULD DEFINITELY USE AN ATTITUDE ADJUSTMENT AND TRAINING ON HOW TO DEAL WITH CUSTOMERS. He's very rude , condescending and unprofessional .my dealing was supposed to be with Melissa and she was

This branch is right around the corner, and that’s the only reason why I go there, but this guy, Markcus, has horrible customer service every time I stop by. I usually give people grace, but first impressions go a long way. I don’t know if

All I can say is thank you! Thank you to Melissa and her team for all of the hard work. I have my business accounts with them and they have worked tirelessly to help many as many small businesses as possible to receive the money they need

Everything we try to do with this bank is painful and takes forever. They say they do things and then when you check,they are not done. When I deal with them it always takes multiple phone calls and then I have to get ugly in order to get

Everytime I come into this bank there is an issue with customer service. At first it was the older woman that was extremely rude and now the other woman. We just recently switched banks and just asking questions I recieve bad attitude

This is a Great bank. Our family has been with BB&T for a couple of years, and I have never had any issues compared to the bank I came from. Great for Small business as well. They really helped us get started

We loved the instant recognition when we walked into the bank. Everyone has been friendly and helpful. Shout out to Mary... we miss you!

I have a business account with BB&T and love the service. I highly recommend working with Melissa and her team.

Good service !! Work on coordinating appraisal process to make it smoother. Kudos otherwise.

I've had a great experience and the manager is very professional and nice

Terrible customer service and fees are ridiculously.

Fantastic & New Branch with Great Service!

Very helpful folks. thanks

Rude and lazy staff...