I recently had the pleasure of purchasing a car from USA Direct Auto in Houston, TX, and I must say, the entire experience was exceptional! From start to finish, everything was done online, and I couldn't be happier with the service provided by Keven Chumbiray, my sales agent. First and foremost, I appreciate the convenience of being able to browse their impressive inventory from the comfort of my own home. The website was user-friendly, with detailed descriptions and high-quality images of each vehicle. It made narrowing down my choices a breeze. Once I found the car I wanted, I reached out to the dealership and was promptly connected with Keven. From our initial conversation, it was evident that he was highly knowledgeable and genuinely interested in helping me find the perfect car. He patiently answered all of my questions, provided additional information when needed, and never made me feel rushed or pressured. The communication throughout the entire process was outstanding. Keven promptly responded to all of my emails, phone calls, and text messages, ensuring that I had all the information I needed to make an informed decision. He guided me through the necessary paperwork, explaining everything thoroughly and making the whole process seamless. What impressed me the most was the level of transparency and honesty displayed by Keven and the dealership. They provided me with a detailed vehicle history report, as well as a comprehensive inspection report, which gave me confidence in the car's condition. I felt reassured that I was making a wise investment. When it came time to make the payment, the dealership accommodated my request to pay in cash without any hassle. Keven took care of the necessary arrangements, ensuring a smooth transaction. I appreciated the professionalism and efficiency displayed by both Keven and the finance team. In conclusion, I can confidently say that USA Direct Auto, along with their stellar sales agent Keven, exceeded my expectations in every aspect of my car buying experience. Their commitment to customer satisfaction, transparent approach, and efficient online process are commendable. If you're looking for a car dealership in Houston, TX, I highly recommend USA Direct Auto, and be sure to ask for Keven Chumbiray. You won't be disappointed! -Ezekiel & Caitlin

Rating: ⭐⭐⭐⭐⭐ Review: I recently purchased a car from USA Direct Auto, and I cannot express how impressed I am with their outstanding service and incredible prices! From start to finish, the entire experience was seamless and hassle-free. First and foremost, their team of knowledgeable and friendly staff went above and beyond to assist me in finding the perfect vehicle that suited my needs and budget. They patiently listened to my requirements and provided me with a range of options to choose from. Their expertise and genuine interest in customer satisfaction made me feel confident in my purchase decision. The transparency and honesty exhibited by USA Direct Auto were refreshing. They provided me with all the necessary information regarding the vehicle's history, condition, and maintenance records, ensuring complete peace of mind. There were no hidden surprises or sneaky sales tactics - just pure straightforwardness. Moreover, the prices at USA Direct Auto are simply unbeatable. I spent weeks researching various dealerships and private sellers, and none could match the affordability and quality of their inventory. The value for money I received was exceptional, leaving me feeling like I had made an incredibly smart investment. The entire buying process was efficient and well-organized. The paperwork was handled swiftly, and their team guided me through every step, making it a stress-free experience. Additionally, they offered flexible financing options, which helped me secure the most favorable terms for my loan. USA Direct Auto's commitment to customer satisfaction doesn't end with the sale. They have a dedicated after-sales service team that ensures any concerns or issues are promptly addressed. Their exceptional post-purchase support further solidifies the confidence I have in their business. In conclusion, I highly recommend USA Direct Auto to anyone in search of a reliable, trustworthy, and affordable car dealership. Their exceptional service, unbeatable prices, and commitment to customer satisfaction truly set them apart from the competition. I will undoubtedly be a repeat customer in the future.

Do not buy here, I bought a car here and not even 7 days after purchasing the car it had oil leak, air condition system was not working among other issues. When I told the dealership that the car was having issues all they did was give temporary patch up work to get it off the lot while leaving the customer to make the major repairs. Before 30 days the air conditioner was broken and have to keep putting a/c fluid and oil leak was worse among other issues. Before I signed the paperwork the sales man assured me the air conditioner was good in the car as well as everything else. When I told the dealership they sold me a car that they didn’t finish working on and the only response was it’s past the 60 days warranty and also they mentioned that the warranty didn’t cover the issues on the car and I would have to pay out of pocket. They just patch the cars up enough to get them off the lot and leave all the major repairs to the customer. It’s a year later and my transmission is now slipping and air conditioner still not working and I have to continue to put a/c fluid to keep the car cool during the summer. The car doesn’t shift when pressing gas and it goes slow when trying to speed up.also the a/c goes off every time the phone call is connected to Bluetooth. So that may be an electric issue. It’s been doing that since I bought it as well. Yet if you late paying the car note they don’t want to work with you and constantly call telling you to pay and they cant work with you. Told them once I was late paying because I was spending money on the repairs they didn’t fix and I was told to see borrow money so they can receive their payments. Like Direct Auto should understand that if they sell people broken cars then they need to be held accountable and make sure their customers have working cars before rushing them to pay the car notes. I still have all texts and emails sent complaining about the car issues from when I first bought this car. Just in case I need them for proof one day.

Where do I start, let's start with when I called and told them I was coming from 2 hours away, and I show up and they take almost 2 hours to get the car ready it was a specific model of mini cooper we were looking for, DO NOT in house finance with them and DO NOT purchase an extended warranty of any kind from this dealership I spent an additional 2000 on a already almost full priced used vehicle, the first week I have it the blower motor goes out, they replaced it under the dealership warranty, the water pump pulley goes out they have me drive 2 hours again to drop it off only to tell me it's not covered by them when I show up we have asked for sales manager for 2 months now never receiving a single call from them. They have done nothing but lie and try to swindle us from the beginning we have since gotten a refund from our bank for the extended warranty. Lorraine is an idiot for lack of better words and needs to be fired for being dishonest. I will never purchase a vehicle from them again and they are so stupid I told them I'd be purchasing a 4x4 soon and it won't be from them. Also after taking it to the BMW dealer we figured out this car had a blown valve cover gasket that in turn led to my coil pack exploding and fouling most of my plugs they do not check these vehicles after buying from auction and they give them to you just how they got them not serviced, with issues, and ask you pay a ridiculous amount for a vehicle that has been in the shop 4 times in the last 2 months. I will be also filing a complaint with the BBB. I have tried to reach a manager other then service and can't. This vehicle was priced at 14,000 dollars with a 2000 dollar extended warranty that doesn't cover a thing. I have spent an additional 2000 out of pocket on repairs for this vehicle.

I visited this facility yesterday with intent to purchase a specific vehicle and was told that the purchase price was a little over $11,000, While on a test drive with the female sales person I told her that I liked the car and had the financing to pay cash. Before returning to the dealership the check engine light came on and the sales person said that she would have the mechanics find out what the problem was. Meanwhile, I waited to arrange the purchase (subject to the check engine light results). When the sales person brought the "buyers order" and presented it to me, the price of the vehicle had increased by $2,000. When I asked about the change I was told that this was a "conditioning fee" stemming from expenses incurred by the dealership in making sure the car was in good enough "condition" to sell. I was confused by this and told her I would return today. I went home and Goggled this "conditioning fee" and discovered it is a charge that some car dealerships tack on to increase the cost of the vehicle and make more profit. Today when I returned to follow-up I told the sales clerk that I should not be required to reimburse routine business operations expenses as part of the purchase price of the vehicle and that I did not won't to pay the "reconditioning" fee. She offered to discount the fee, but that was not agreeable with me. The information I found online makes it clear that a "CONDITIONING FEE" is an expense that you DO NOT have to pay. It is NOT illegal for a dealership to charge such a fee, but you do not have to pay it.

Horrible experience! This company actually changed its name because they had so many complaints under the former name. Bought an SUV from them with my own financing. Truck was nearly 30,000 and started leaking from the passenger side door. Started hearing wind coming from the door when we drove above 20 mph. Front trim around the windshield was peeling causing the windshield to shake when we drove it. Our finance company unbeknownst to us requires a welcome call to make sure everything was as reported and is in order. This car company threatened my wife with additional fees if we didn't call and ok everything with the finance company even though there were obvious issues. They threatened to come and get the care if we didn't misrepresent to the lender that all was fine. When we told the dealer to fix the car first as the contract and warranty stated, they refused and sent someone to pick up the truck. Look these guys up on the better business bureau, nothing but complaints. Its time for a class action lawsuit against this company and local officials need to be held accountable for allowing them to remain in business or atleast inspect their conduct and operations. I see some good comments. But even a broken clock is right twice a day. Overall I recommend you to stay away from this company. They are rude and self serving. They dont inspect their vehicles at all. We had to threaten to not sign the purchase agreement just to get them to clean it. This company is pure predatory. Use them at your own risk.

It appears that the business. Has deleted my original review. Please check yelp reviews about this business. One of their salesman Chris yelled at me and berated me in their lobby front of other customers because he was not happy with my review. I had been waiting two hours for them to even run a diagnostic on my car for an issue I told them about when I came to look at the car. After waiting so long in the lobby I wrote a review and that’s when the salesman came in and started yelling at me about the review. Check your contract before signing. They tried to add on an almost $3000 warranty, a detailing fee of $500 (they never detailed my car and Chris said they had planned on doing it I brought it back posted pics of the cars condition) and a $900 gap insurance fee. Neither of these fees were discussed when I talked to their finance manager Esby. I have called and no one has returned my call. I applied with them and called over the next couple of days to inquire about my application and they kept saying that they'll let a sales rep know. No one has gotten back to me. It is an hour drive to the lot so I wanted to apply before to see what the terms would be in order to make an informed decision. Very poor customer service. It does not take even a day to run an application. Google shouldn’t allow businesses to delete negative reviews simply because they don’t like them. I will be reporting to the BBB and the Office of the Attorney General. Businesses need to be held accountable.

I try to give people a REASONABLE timeframe before I start to get irritated. I filled out an application online, and spoke to a sales representative named Luis. I was upfront about my credit situation & let him know that I had $1500 down immediately but was also willing to pay an additional deferred down payment of a $1k, because I know my credit situation is sticky. Unfortunately, buying a car at this exact time is more of an emergency than a desire. I had to scrap my 20 year old Jeep a few days prior and I wasn’t going to be financially ready (nor credit ready) to buy another car til this August so this is a cram situation. When I called Luis to follow up this past Thursday at noon, he asked for an hour or so, that way he could follow up with the underwriting team. As a former salesperson and customer representative- even I knew an hour wasn’t reasonable. I gave him til 5:30PM, asking for an update. He said nothing yet. Friday morning, 15 til 11AM, I asked for another update, he stated they wanted $6,000 down. The car is approximately $15k. Why would I put down 40% of the sales price down? I could buy a cash car with that and not have the burden of paying people monthly. I expressed that concern, and the only response I got was “correct. That’s to do in house finance” No other response, no other recommendation- nothing. If you want my hard earned money, offer me something else. I’ll find someone else to pay too much money too.

This is the absolute WORST company on this planet to buy a car from. Hence, the multiple name changes & disregard for following up with complaints. Even the BBB has NOT qualified it due to the vast amount of complaints. I bought a 2013 Volkswagen CC from the 4011 Jeanetta location back in November of 2021. I was only given a warranty for 3 months (and now I see why). 9 months in, I had to replace the ENTIRE freaking engine. Prior to doing that, I replaced a bunch of things on the original engine until we (mechanic and I) realized it just needed to be replaced entirely. Fast word a few months, I’ve replaced the water pump, the spark plugs and coils twice, PCV valve, etc. CURRENTLY, it’s at Volkswagen because my AC compressor AND condenser were destroyed. It seems like every time I fix one thing, a few weeks to a month later, something else breaks down. It’s been an absolute headache and it’s sad because Volkswagen is a very good company. I’ve literally put more money into it than what I’ve bought it for & it’s like they just let it sit & deteriorate. Never checked it out before selling, never replaced anything on it before selling. They do JUST ENOUGH to let it leave the lot until it messes up AFTER the warranty they give you expires. SAVE YOUR MONEY AND GO ELSEWHERE. WORST COMPANY EVER and guarantee, I’ll be suing for damages & the emotional distress. They need to be SHUT DOWN.

Update: DO NOT BUY FROM HERE. I purchased my car in October of 2022 and by February 2023 my car was already having problems from a dead battery to the week after a flat tire and the week after that I was stuck on the side of the highway and having to take my car into a mechanic who told me my engine blew. I didn’t have my car for a full 5 months before it broke down and I Called CHRIS who is a Crook and just take your money and lie and the service manager won’t help as well. I’m having to pay 8k on vehicle repairs that shouldn’t have even be driven off the lot but instead they jacked up the car to make it look like nothing was wrong with it and will not answer your phone calls. My lawyers are involved and this whole company NEEDS/WILL BE SHUT DOWN!. Chris was an excellent Salesman Very blunt and honest he was the perfect salesman that I needed. I’ve been looking at cars for a while now and the other cars process wasn’t as easy as the process of this dealership here . When I came in the building , Chris treated me great and got straight to the point and everything went smooth and I Received my car yesterday and it drives great . I’ve also been seeing some of the reviews on here that are negative but I can’t let that stop me ,so I will update in a few months with how my car runs .

I recently purchased a vehicle from Houston Direct Auto and was dealing with Ana and Kevin. From the very beginning both of them were attentive to my every concern and made the sales process easy and pleasant. I had an issue with my bank when they put a fraud alert on my account after I tried to send a wire. Everyone at Houston Direct Auto was patient and helpful while waiting for me to resolve the issue. After looking at over a hundred vehicle's, I finally found a great vehicle and it was priced well under the Kelly Blue Book Value. I will update my review in a few months after I've had a chance to put some miles on the vehicle. I would recommend that if you're looking for a huge selection and you want the lowest price then you should stop by and check them out. They're a wholesale supplier also, which is why the prices are as low as you'll find. UPDATE: READ THE YELP REVIEWS! AFTER I WROTE THIS EVERYTHING WENT HORRIBLY WRONG! DO NOT UNDER ANY CIRCUMSTANCE BUY A CAR HERE. THEY GAVE THE SAME TEMPORARY PLATE TO 3 OTHER VEHICLES SO I FOUND TONS OF CHARGES ON MY EZ-PASS ACCOUNT FROM THE OTHER CARS. THE TX DEPT OF MOTOR VEHICLES CALLED ME AND TOLD ME THEY ARE TRYING TO SHUT THEM DOWN. THEY KEEP CHANGING NAMES BECAUSE THEY KEEP RUINING THEIR REPUTATION.

This dealership is poorly run and unprofessional. They had a Toyota Tundra newly listed on Cargurus that I wanted to buy. I reached out the day it listed (Saturday) and asked for photos. A salesperson sent me a few, and mentioned it was with the mechanic and would probably be "done by Monday or Tuesday." On Monday morning I texted him and told him I would like to purchase it. I'm in Austin, so I wanted to confirm I would make the trip and it would be ready. He said he would check when he got to the office at 10am. At 10:30 I called, and he told me again he would check. Shortly thereafter, he texted saying it was still with the mechanic. I asked to start the contract, and he said sure. I asked what info he needed, and got no response. At 3pm Monday, I texted again to check status. At this point, I had a rental car, and was just awaiting word it was ready. The salesperson said "its ready," and I again asked to start the contract. He again said, yes, and then 20 minutes later texted to say it's in the car wash and "it's been sold." No apology. I emailed the manager and received no response. I ended up buying a different Tundra in San Antonio from a dealership that was professional.

This place is a Scam! Beware… I bought a Vehicle from them on the 19th of April. By the 24 I had a issue with it. So I called to make a service appointment. To be directed back and forth till I finally drove up to the dealership to drop it off. When dropping off the car I was told to wait in the lobby. They took the keys and asked me nothing. To be approached by the General manager, to be rudely informed that I was rushing them, and it’s a drop off and might take a while. After some more time on waiting… ( sitting next to another customer with same issue by the way) I was then told that nothing was wrong with my vehicle and that they had nothing to fix. After confrontation with the manager I was basically told is “my word” versus them. Who says that to customer. Great sales experience, but beyond that please avoid this place at all cost. General manager is rude and condescending. They know how to work people… they even use google voice to hide their numbers making it hard to reach people. Scam guys and gals say away from this place!!!! Will be filling a complaint with better business bureaus!

I think alot of these reviews are fake because literally any interaction I've had with HOUSTON USA DIRECT AUTO has been the worse after I bought my car, they put on a front at first and make you think it's a great dealership and good customer service, but tell my why I have to call for every receipt when u make my payments,and when I ask them to add my payment to the Principal they don't. Then just to get my pay out amount so I could refinance and not deal with them anymore took 4hrs to get after calling multiple times, didn't include the per dm I asked for and their payment department doesnt anwser, I had to call sales just to get payments to call me...this is the worst customer service and experience with a service I have ever had, not to mention they lied about what the warrenty covers too thank god i called owl warrenty and got a refund on my own. I'm so glad I don't have to deal with anyone who works at this company anymore. I have been hung up on lies to and feel this business should be ran by someone who actually cares!!!

Yesterday, I bought a 2010 Honda Fit. Jorge was very friendly and respectful. He worked with me on pricing for the car and was very professional in getting everything done to complete the sale. All of the staff were polite and seemed to be happy working there. The car is in amazing shape for its age and runs very well. They cleaned the car and filled it with gas before giving me the keys. I've been looking for cars for roughly six months and this is the first car I came across that was better looking in person than in the pictures. They really do take care of the cars and make them worthy of being listed for sale. All of the other car dealers(including big dealerships) had cars that were rough, needed new tires, or had serious problems. I am confident that buying from Houston direct auto was the right decision and would recommend them to anybody looking for a good clean car. Thank you, Jorge and the rest of the staff for making my purchase a great one!

Sold me a car with no air bags and failed to inform me refused to give car fax till after sell and also sold me the car with a fake Amazon key. The key doesn’t work tried to get help but their shop guy said he’s wouldn’t help me for free and that is gonna cost just to refer me to a locksmith… 2 weeks after driving off the lot my airbag light turns on, they turned off the light during sale. Also i had to get a new rear differential. They tighten things and turn off light to make sales. Then when you need help they don’t answer the phone and when u go in person they make you wait in the lobby and they never come out. I have sent letters about my concerns I will be taking legal action against this company. they also stole part of my down payment and reported i put down less. Never sent me my plates and tags and lied saying they did I had to stand 2hrs at the courthouse to buy my own!!! They are all thieves and low down

TERRIBLE CUSTOMER SERVICE!!!! Spoke with Abel Avila last week on wanting to purchase a car. I asked him a question regarding shipping the car to my location but he never got back to me. I kept reaching out but no one was available. Finally got to speak to Daisy Garcia this week and told her that id be financing through my credit union and also cash on my end. I sent her the documents needed on their end so that I can forward it through my credit union. She said she will get on it and have it done the next day(afternoon) which was today. Afternoon passes by and have not heard anything from her so I followed up and only for her to tell me that the car just received a deposit and is no longer available. Just because they received a deposit they go with that customer. I'm a paying customer as well! and I have been trying to get this car since last week!!! Very disappointed with this company.

USA direct auto review The reviews regarding this place are spot on. If you buy a vehicle from this place, you’re going to be very sorry. I’ve owned many cars and bought from many places and this is the worst dealer I’ve ever dealt with. They sold me a vehicle with a blown head gasket. They decided it would be cheaper to put a used junk engine in it rather than spend the time and money replacing the head gasket. It took a solid month to put 2 engines, yes 2 engines in it. Steer clear of this place. Better to spend more money somewhere else. You’ll find out very quickly that immediately after purchasing the vehicle, they stop answering your phone calls. Mysteriously everyone disappears. Now I own a worthless car that I spent over $11k on. Who’s going to buy a car that has an unknown engine in it? These people are absolute crooks.

I was so excited to buy a car from Auto Direct. I had been pre-approved by Capital One and applied online. I thought it would be an easy business transaction. However, it was the opposite. Where do I start? For starters, the car wasn't even ready. I was in the service department, and somehow they forgot to mention that, even though they knew I was coming from an hour away. I was highly disappointed and will never go back. If you value good business practices, do not go to Auto Direct. They are disorganized, slow, and pretty much horrible at business. Right after that, I went to CarSquad and Francisco, the sales representative, was very professional and knowledgeable. He and the branch manager, Matthew, really made a bad day much better. I definitely recommend CarSquad and ask for Francisco. If I could give ZERO stars I would

I paid cash for a vehicle. During the purchase I heard multiple salesman gloating about the cash sale. Part of the deal was they would replace the roof rack covers that are broken off. The employees on average during week days take a day or more to respond. They said it’s on back order but I just ordered the part myself from Kia for $40 and it will arrive in 2 days. Calling in I received no more luck. After purchase I realized they added $550 on to the sticker price and the 500 mile coverage they said “came with the vehicle” was tacked on for another $500. Additional problems with the vehicle I found out afterwards were 4 door lock actuators do not work so the vehicle does not lock. They also messed up my temp tags so I had to spend an additional 2 hours on another day to drive back and get new temp tags.

The first time I contacted them by email inquiring about a truck online. The had texted me the next day and when I had asked for the to call me, they said that they would, but never did. I decided to go look at the truck in person and the salesperson, I didn't get her name, was rude from the beginning by telling me that the APR would be higher because it was an older truck. I told her that I knew it would be. After about 10 minutes went by and when I went to find her, she was in the back joking around with other employees. I then told her never mind on the truck. On the way out I tried to give her a selling pointer about not leading out the way that she did, but I believe it went in one ear and out the other. We won't be back even if they have the best deal.

Extremely shady business. We purchased a vehicle here and paid extra for the extended warranty and exactly 50 miles after having driven out of the dealership, the check engine light came on. Turned out to be the catalytic converter near the headers and required a $2,000 fix. Extremely suspicious that they had reset the computer on the car prior to selling so the check engine light went off. Also they used the same license plate number for the vehicle we purchased on several other vehicles which resulted in our toll tag being pinned several times for vehicles that weren't ours. Not to say there aren't good cars there or the entirety of the company is rotten, but there are definitely some bad apples and shady dealings going on. Proceed with utmost caution.

Buyer Beware, When you are ready to check out, they tag on arbitrary fees, such as 'prep/powertrain $495' & 'documentary fee $150'.. I had everything ready to go and was extremely upset that they would unethically include additional fees that were never discussed. When I called to discuss, a young man tried excusing his coworkers unethical practices. Nonetheless, I never received a call back from the supervisor, nor do I care now for one now; after the fact. Buyer beware and ask about any type of fees in advance. It should always be, price of the vehicle pulse tax, title and registration with some modest dealer fee perhaps. Not arbitrary labels with high priced fees snuck in at final moment of purchase order.

Paid $15k cash for a vehicle here in July. It was inspected the day I bought it. Said everything was good and ready to go. 2 hours after purchase the engine light comes on. Turns out the car has a bad catalytic converter, no way it should have legally passed inspection. I Turned the car in to be looked at, which took a week. Just to hear they won’t do anything, said I’ll have to pay for all repairs. Update - August, Starter had to be replaced October, Alternator and belts had to be replaced. Also found out the battery in the car was meant for a tractor Don’t waste your time or money, I heard about other people having the same issues but didn’t listen. These people are nothing but slimy scam artists and cons

Louis & Brandon Garcia, was very knowledgeable about the vehicles. The both were kind patient and knowledgeable. They took their time with my during my car shopping experience. I drove off Houston Direct Auto Dealership, blessed happy and appreciated the great customer service I received. Both was respectable gentleman. The entire staff made my birthday present to myself one blessed buying experience. The atmosphere and dealership was clean, and relaxing, providing shoppers with the ability to search for vehiclesin their computer lounge while waiting for a salesman with complementary coffee and bottle water. Thank you again Luis and Brandon Garcia. Teamwork was .

Not a great company. They do not answer calls. They mention multiple things that are "included in the price" such as an $800 warranty on my car key. That could be replaced 4 times for that price. My temp tags are expired and i have called 4 times to ask today and have not gotten through to a person. Online payment option i was told would be on option when I purchased the vehicle does not work. You are forced to pay over the phone or through zelle. You do mot receive a receipt for either and they charge a 1.5% "convenience" fee. I can not look at my loan or see what i owe or figure out when my next payment is due without calling, and again, they do not answer.

DO NOT BUY YOUR CAR HERE!! HORRIBLE PLACE. The cars are way overpriced. They tacked on so much hidden fees. Had my car since around May and im trading it in already because it's such a horrible car. Ac barely works. Engine shakes. The car needed to be worked on not even a week after getting it so I was without a car while they corrected the issue. They are so annoying when it comes to making payments most car companies give you at least a week to pay if you fall behind .no they will literally blow up your phone doesn't matter if its just 1 day or 2 . So much more to complain about but the moral of the story is go somewhere else. Don't waste your time.

I bought a car from this lot when it was called "Houston direct auto" they have literally 1 star, now that they are "USA direct auto" they haven't improved, I paid off my car in April of 2023 and then I asked for them to send me my title with an address change, when I hadn't received anything in June of 2023 I called again in August, they proceeded to tell me that they sent my title out in June but to the WRONG address because they never updated my address with the DMV, like how are you this bad at your job? They never answer the phone, they take forever to call you back, and I will never use them again

Do not buy a vehicle from this place!! Take your hard earned money else where. It’s been 10 months since the deal didn’t go through and they refuse to return my down payment of 2,900. I spoke with divia who told me she would work on it and give me a call back. She never did. And every-time I call back she’s not there. A sales person leaves a note for her to give me a call back. Again she doesn’t call back. As a former car salesman I’ve never seen such horrible service. Take your money else where. They will try to delete this review but I assure you I will post It everywhere until they return my money.

UPDATE: a lot of the “good reviews” you see are clearly fake do not fall for that. Just read them for yourself. My car has been having problems ever since I got it from here, taken it back to them 3 separate times for 3 DIFFERENT THINGS. Was also told to only text their service line “no phone calls” I texted them a week ago and haven’t heard from them once. They sold me a lemon and by the looks of it I’m not the only review who got one. I would not recommend going to buy from here, please go anywhere else but here. Your car will have something wrong with it within the first 2 months of having it.

Nope don’t come here ! Don’t do it ! Simple fact is that they have no business ethics or integrity whatsoever. They only want your money . No they want let you go get the cars checked out before purchasing it & you can only test drive by putting down a $1,500 - $2,000 deposit. That they will put toward the purchase of the vehicle. (Where the hell they do that at?) They don’t budge on the price even when you point out the issues and possible issues coming up in maybe a few months. The Price is the price. Rude and pushy. Believe the reviews before you come here.

Lorena was awesome, working with Lorena was an absolute pleasure! Lorena is extremely patient, I never felt pressured to make a decision, and most importantly, a professional - who knows the car business inside and out. The buying process of my Fiat 500 sport took about a few days. I purchased my vehicle online with a smooth process.. The best part – Lorena stayed in touch with me the entire time which only made the buying experience even more enjoyable. I highly recommend you talk to Lorena if you are considering buying a new or previously owned automobile.

Went there to purchase a 2500HD GMC Diesel for work. They told me I needed a co-signer with excellent credit to purchase the truck. My wife has an 800 score and they ran her credit and then tell me they can't sell me that truck but I can purchase something cheaper instead. So, they either didn't expect me to have a co-signer with excellent credit or flat-out lied about selling me that truck and now my wife has a hit on her credit for no reason. I ended up getting a truck on my credit through AutoNation a 2018 2500HD DENALI Diesel 4x4.

A week after buying our vehicle we had a flat tire that had been patched. Less than two months later the car is over heating. They make you purchase a 60 day/500 mile warranty, and claim this covers the repairs needed to get them into good sellable condition . This didn’t help us at all. I would be very cautious about buying a car from them. I will not be using this company again. Update: 4 months in. Car has major issues with the bushing and control arms. $4500 worth of repairs. Very disappointed in this company.

DON'T GO TO THIS PLACE. They sold me a nice car 1 year ago for 17.500$ and told me I could resell it to them for similar price. I went to resell to them because I'm moving back to my homeland and they offered half price. Once I accepted the offer (which was made 1 week ago) I went back there today and they told me that the guy I talked with does not work there anymore and they do not buy car anymore they do just trading. I think that the dishonesty of these guys it's just unbelievable, don't trust them!!!

PLEASE I warn you, do not buy a car here! Went earlier today to buy a Volkswagen Tiguan 2020, where it was listed for 15.7k online. Went in there and they proceeded to add 3k worth of hidden fees, and took the car to inspection, just to hear that the catalyst convertor was completely unusable. The dealership just charges random prices for hidden fees as I directly called them for a upfront price, and receieved a higher price when I went into the dealership. PLEASE FIND A DIFFERENT DEALERSHIP!

This is an actual review. Please beware when buying from this place. First they sold me an car that still had a lien that shouldn’t have been sold in the first place and a year later they trade it with a car and the battery worked for 1 week. Customer service is rude. No real leadership in sight. The LEAST this place could do is offer a refund. I would definitely be very very cautious when dealing with this company. Looks can be very deceiving Headache and extra stress is what you would get.

This place is fraud! The insurance dept mgr Emily and the CSR Lynn are incompetent! I had a lapse in insurance, when it was brought to my attention, (after a line of text and email communications) I got the correct coverage. I received confirmation letter that the info was received. THEY REPOD THE VEHICLE AND REFUSED TO WAIVE THE FEE AFTER IT WAS BROUGHT TO THERE ATTENTION THAT THEY REPOD THE VEHICLE AFTER COVERAGE WAS REESTABLISHED. I DON'T RECOMMEND ANYONE HERE IF IT'S FINANCED!

I will Not even recommend my enemies to purchase a car here. A week of talk, still waited almost 6hrs. Less than a month trouble started. Had 5 recalls when I took it to dealership. It's been 8 or 9 months dealership still can’t figure out why it turns off sometimes at a traffic lite or why it won't shift into gears at times and usa direct still can't, won't explain where a few hundred $ Not on sales paper work is coming from or what exactly is the money im being charged for...

Besides being forced to review the company to finish buying my car, everything else was fine. Nothing exceptional worth writing about. Which is a good thing IMO. UPDATE: so I called about an issue with the car, was told I'd receive a callback. It's been three weeks, no call back. I had to fix it myself. I'm glad I didn't get the extended warranty. Their attention extends only in so far as you buy the car. After that, good luck getting any help from these people/company.

Terrible experience. Is there really a used car salesman that is trying to help you out? They refused to match their price that is posted on their page. I was not asking for a lower price. To top it off the sales manager Angela said that the prices online on the webpage varies due to the market. Keep in mind this is a used car. I just want to purchase a vehicle without feeling like I got swindled. I really like the vehicle. Too bad guess I will keep searching

Buying part was fine but when it came to getting my title and car fixed I couldn’t get a hold of anyone. Still currently waiting on my tags and it’s been 5 months. My check engine light came on as well so that tells u something if I only had it that long and already the check engine light is on. I bought the warranty from them but what good is a warranty if no one from the service department answers. They about to get a call from my lawyer soon.

Alan Sanchez was extremely helpful and explained the car buying process to me as a 1st time buyer. I've been to 5 dealerships and talked with numerous salesman and Alan is the only representative that took time to help understand my bank payments and made me confident in such a big purchase. Kayla, my finance rep, went above and beyond to get me the payments I needed from the bank. Their service is top notch and highly recommend them!!!!

I got no complains. Nothing bad to say. It was pretty easy. Many people in the dealership know me already & will obviously understand why I chose Emilio to be my sales rep. Who knows what needs to get done. Told me I need this, this, and that I got it. and that’s it. Once given everything I needed to give the rest was nothing. I will continue to spread the word and hope the good experience doesn’t end now but continues on. TY brother :)

Sold us a car with substantial hidden damage. They did not check this car, or if they did, they hid it from us. They gave us the keys and the car smelled awful. We had to clean it ourselves. The service was good, but their quality control is subpar. The car should never have been sold. If you’re thinking about buying a car from these guys, PLEASE get the car checked out by a mechanic before buying. Could save yourself a LOT of trouble.

Bought car from them since January. It’s August and they never sent my license plate or even my registration. What’s wrong with you people? The location at jaeneta is closed and I can’t even get in touch with them . Been calling and no one ever took care of my issue. Don’t you know it’s illegal to do this ? I’ve driving with expired license plate . A year after .. they still don’t get it right . My only advice is AVOID THIS PLACE

JOSE ARRIS is THE BEST. He’s an AWESOME SALESMAN. Will go above and beyond for you!! My second time getting a car from here and both times he was my salesman. I love the cars here. Very reasonable prices. This car lot is willing to work with you.They make sure that everything is working properly before you drive off the lot. Awesome Staff,Very Friendly!! HUGE THANK YOU TO HOUSTON DIRECT AUTO/DIRECT AUTO USA AND JOSE ARRIS!!!!

Alfonso is so wonderful and should get a raise for his service! He was very helpful, friendly, and answered all of my questions. To my surprise, the car buying process didn’t take all day! I was in and out in a couple of hours, happy as can be driving my new whip. My experience here more than made up for a bad experience I had at another dealership a few weeks ago. I’m incredibly grateful and highly recommend. Thank you!!

Went with my kid to pick up a car he was prequalified for, but they could not find the keys. My kid went back the next day and the salesguy overcharged him so much so that his pre-approval would not work and overcharged him feom the price on the website. Not much I can do because my kid did not know and got taken advantage of, but be highly cautious when dealing with these people because they are not straight shooters.

I had an awesome experience while buying this car with my son. Houston Direct Auto has integrated technology with a qualified sales staff to provide a ton of information about cars available which helps you narrow down your selections quickly. Our sales person Alan was tremendous! He dedicated a lot of time to us, answered all of our questions and was very patient. Thanks Alan for a very enjoyable buying experience.

I purchased a truck from USA Direct auto online, they worked along with my bank side by side and made this transaction extremely smooth. I probably spent a total of 30 minutes inside the dealership before I was driving my truck away. Emilio was my sales guy, he was very helpful throughout the process. I would highly recommend buying or atleast look at their inventory to see if they had what you wanted.

Awesome experience over at HDA. All employees are friendly and make you feel at home making sure all your needs and questions are answered. Outstanding work from Jose Alfonso Leal, help me get the vehicle of my choice. HOUSTON DIRECT AUTO is not recommended at all. You can never get someone in the building to answer your call. You can leave voice-mail and they don't call you back. Their lines are always busy.

Horrible experience. Attempted to do a trade in and purchase and were comically lowballed on our trade in. And they wouldn’t negotiate their overpriced old car either. This place was definitely not what it appeared to be, looked to be a professional dealership online but is just a ghetto rundown warehouse disguised to be a used car dealership with questionable employees. Biggest waste of our time ever.

I had been shopping around for a good truck and finally found a good deal here, they even reached out to me about my inquiry almost immediately! We were helped by Brandon Garcia, he was super friendly and did an AMAZING job working with me and my mom. He went way above and beyond to make sure I left with the truck I wanted. I am definitely going to come back here when in need of a new vehicle!!

James’ service was just phenomenal. He was professional, he really listened to me and he answered all of my questions. He was patient, he was caring, and he just went above and beyond to help me. James made my experience of buying a car very smooth and actually fun. I definitely recommend James to everyone who needs to buy a new car. He was able to get me in and out within the blink of an eye.

I was an out of state buyer who found my Tesla with Houston Direct Auto after an internet search. From the moment I made contact with Jose and Nick I was treated with prompt, courteous, top notch service! Everything was explained to the greatest detail and when I showed up to pickup my vehicle, my transaction was handled with great care. They are a top notch team and I couldn't be happier.

I purchased a vehicle from here and had it shipped to me since I live in San Antonio. I was informed everything worked, but when it arrived the GPS system was not updated so I’m not even able to use that feature, I contacted them and spoke with the main service person and was basically told there’s nothing they can do for me. I would be careful when buying from this dealership.

Luis Eduardo Alfaro was exceptional! When the down payment from one financial institution was too high he suggested a different solution which worked out for the better; I ended up paying $0 down! This was a wonderful experience, I will definitely tell everybody I know about this place, and when I decide to purchase my next vehicle I will be coming back to Houston Direct Auto!

Oscar was upmost helpful and diligent worker. He answered our questions thoroughly and assuage any concerns we had. He was completely upfront about the vehicle and the process of getting it, too such as telling us that they can totally deliver the vehicle to our home; which we greatly appreciate. All in all, Oscar deserves 5 stars! Thank you so much for your help!

It was a very awesome experience. I absolutely love my vehicle. His name is shaun leva . He is very nice and quick response to me whenever I emailed him .The employees are very knowledgeable and courteous. The transaction went very smoothly and fast. I’m sure glad that I had the opportunity to buy my new vehicle from them. I would do it All over again. Thanks

Luis Alfaro was our sales rep and he gave us great service in giving us a chance to see 2 cars just before closing. We came back to purchase the preferred car the next day. Instructions and forms were clear. Terms met our expectations and service was outstanding. We would recommend Houston Direct Auto to anyone looking for a superior buying experience.

This is the worst car buying experience I ever had. Do not buy anything from these people. I am constantly have issues with this car can’t get anyone on the phone. I purchased a car last month and had to bring it to them 2 and it still having issues. No one respond to calls and never call you back . If I could give them zero stars I would.

Had an amazing experience with this dealership! Emilio did an amazing job and helped us secure the car of our dreams! Everything about the process was great! The cars they have here are exquisite and in such great condition! I definitely recommend coming here for your next car! Thank you again Emilio and everyone at Houston Direct Auto!

We just had the most awesome car buying experience with Chris here at Houston Direct Auto! He worked so hard to make our experience go smoothly and effortlessly! You’ve got to go see him if you’re looking for an excellent car, excellent service and excellent value. We bought a beautiful 2017 5.0 Ford Mustang GT at $6000 below value!!!

Great experience at USA direct auto. Worked with Shaun as our sales person. Worked with us all the way through and made sure to address every concern we had with the vehicle we chose. Fast, caring, and made sure to keep us updated day by day. Answered all calls and messages until the final day. We greatly appreciate it. Thankyou

I bought a 2021 Mustang From this company and let me tell you! When i got there we were very surprised! The vehicle not only was as good as it looked online it came with a blow off valve for the turbo, The car also came with weather tech matts that were not in the photo! Thankyou Santiago for all your help! Yall are the best.

So much to choose from. Vechicles are in great condition. Our salesman Alan was very friendly and had so much patience. I really appreciate all his help. He helped us get a great deal on our car, even working after hours on Sunday to try and negotiate a deal we felt happy with and he did. Waiting for them to find my next car.

Absolute worst experience ever. Transmission went out a month after purchase. Warranty didn't cover all. I paid $2,500. Two months later engine went out. They say they'll fix it but I've been without the car for 3 months with no rental. They don't answer your calls or return calls. Disgusting customer service. Run far away!!

Just purchase the car from Houston direct auto from Eduardo. It has been a great a fast experience when usually the car buying process is lengthy and frustrating. Eduardo has been very helpful and kind and we picked the car and are very happy with the purchase. I would recommend the place, well run and efficient.

I purchased a Highlander 2021, SUV had been in an undisclosed accident and airbags were deployed, I end up fixing the driver's side suspension because the dealership failed to do it and I am still driving it without airbags. My advise is to bring a good mechanic along or go to dealership with a good reputation.

Worst dealership ever no response from manager, contracts are crazy and they have no support in-house, call for weeks tryna get a response to my concerns ….please please please do not but a car from here your gonna regret it. They whole operation is pretty janky beside the car inventory I wouldn’t recommend it

Dont waste your time coming here they sell junk auction cars. That they have zero intention on cleaning or properly repairing, and they want full listed price for them despite 50% of the equipment on the cars dont work. If you absolutely need to get a car from this place expect to chuck another 3-5k into it.

If I could give zero stars I would. Wasted my entire day looking at all their garbage vehicles to only be told I needed to put 5k down on a 13k vehicle. You can definitely tell that most of their vehicles are pieced together and have a foul molded odor. This place is definitely SCAMMERY AT ITS FINEST!!!

Chris did an amazing job with helping my husband and I out at USA Direct Auto!!! Got us in and out with no problem and has been the most HONEST salesman to work with. He will be honest about vehicles and he was extremely informational. If you want a car don’t just come here, but ask for Chris as well!

I have had three different salesman at this dealership. Tell me on the phone that they would text me the information I was asking for none of them send it to me. None of them call me back. I have called the dealership every day for a week trying to buy this vehicle and cannot get a hold of anyone

Customers are forced to leave a 5-star review before driving off the lot. Do your research and look at the reviews on Yelp and BBB to see for yourself. I wouldn’t send my worst enemy to this car dealership. Very unprofessional and rude staff. Do not do in-house financing. You will be ripped off.

I've bought multiple cars in my lifetime and this dealership by far is the best one I've been too. Everything was quick and hassle free. Kamila was very detailed throughout the whole process and made sure everything was taken care of. Thank you for making my buying purchase easy and laid back!

The towing department here is a monstrosity. Emily the lady in charge of collections has no hospitality and does not care about the way she treats her clients. All the good reviews on this website are 100% fake. This place is negligent & you’re better off getting a car from ANYWHERE ELSE.

Mr. Abel Avila was a pleasure to deal with. He was very knowledgeable and explained every detail of the financing offer when we reviewed it together before my purchase and did not attempt to pressure me into at all. I highly recommend asking for Abel if you’re interested in shopping here.

Sales man seemed distracted on other things while helping us. Found a car i really liked after a test drive but found out after I fell in love with it that it has been in 2 bad wrecks one of which insurance deemed the car totaled. He could have told us that before we test drove it.

Nick was very helpful, he got me in the vehicle I want with little to nothing down. The process was easy and fast everyone was friendly and great to work with. I would recommend to anyone who's looking to buy a car or finance one. Ask for Nick and let him make the magic happen....

I went there to buy a car and had the worst experience ever. These people need to be investigated. They tried to finance me a car with a lemon title. I didn’t know that that was legal. Make sure yall do yall research because something funny going on at this place of business!!!

Don’t trust this place. I was interested in a car that they had and I had made an appointment with an Brandon to view and test the car and they ended selling the car without any courtesy call. I found out for myself that the car wasn't in inventory. Thanks for wasting my time.

Kevin was absolutely amazing! Very helpful, patient, and overall the best salesman I’ve ever come across. He worked diligently with me. If you’re looking for a car on this lot, I highly recommend Keven and this dealership! If I could give more than 5 stars, I definitely would!

Purchased a 2012 Audi Q5 from here in June 2023 and these are some of the warnings. Took to Audi, won’t touch it saying writing is on the engine. Means salvage parts. Guess what I’m dropping this bad boy off at their front door! Y’all can have it back! Y’all BUYER BEWARE!!

Just purchased a car from Ana, she was super helpful with everything. I had some issues with my finance application and the process took longer than planned. But she made sure I felt taken care of and helped me get everything sorted out. Highly recommend working with her!

Kamila was the one that helped me purchase my first car yesterday. It was probably one of the smoothest processes I’ve ever gone through. She was really nice and very easy to talk to. I left home very happy and pleased. If you come to Houston direct auto, go to Kamila!

My car sells men was Shaun ! Took care of me but my vehicle now has multiple leaks, broken parts and hidden damage that i wasn’t aware of. It’s only been 7 months since purchase. I wouldn’t recommend purchases a vehicle from here. Working on a News report now. Beware

Chris was amazing, he greeted us at the door and made us feel welcome. We had the best experience and the process was fast and easy. We did not feel not a customer but likefamily. We will be back to purchase our next vehicle and will be referring friends and family.

Great company and has great personnel. They are all very kind and helpful and they clear out any doubts and make sure you understand every stage of the process when buying from them. The vehicles are high quality and I can recommend them to anyone. Keep it up guys!

BUYER BEWARE!!! Advertised car as clean title at set cash price. Went to look at car and it comes up as salvage title and not only won’t they negotiate price they also added almost $5000 to the price in non negotiable fees. Complete joke and waste of time.

Horrible customer service. Called and asked a serious question about availability of a vehicle and he literally said I’d have to see and hung up in my face. If that’s how you guys treat customers I’ll just take my cash elsewhere. Wouldn’t recommend!!

No complaints! Ms. Lorena Torres actually was able to get me a better vehicle than the one I was originally applying for and in my price range. She was very good with communication and the whole process was painless. Thank you guys so much! 5 stars!

I've worked with a fantastic dealership. They helped me a lot, and let me tell you that, in addition to having a large space, they are very pleasant and would never let you down. I strongly recommend this store to everybody. Thank you so much.

Chris was so great to work with, everyone always talks about the buying process and I agree after visiting a few places. Chris was recommended to me so I recommend to you, he made it so easy. No BS, showed me options and was in a car same day!

Chris was amazing from start to finish. He made the process very easy, explained everything in detail. Chris was very professional. I am now driving away in my new car. I am thankful for the professionalism and help he provided. Thanks again!

I'll never forget how these people treated me at the dealership; they were able to assist me throughout the process. Taking care of me until I get the car I've always wanted. Thank you, USA Direct Auto. I strongly recommend this  dealership.

I was promised a check to front the cost for new tires for the car I purchased at USA Direct Auto. I have made 20+ attempts to get the money. Each attempt contact is made, they say they will “check on it” yet nothing has been done. Thieves.

I came to this place yesterday after my transmission went out on my vehicle. I spoke to Abel who was very helpful. He was patient, and helped me get into a nice SUV. The customer service was superb, and Kim satisfied with my vehicle.

Emilio gave me excellent service. I explained that my vehicle was deemed a loss from my insurance and I was in need of a reliable car. He made this process that I was not looking forward to as simple and easy as he could. Thanks!