I am an online reseller and having a reliable post office location is vital to my business to make sure my orders get shipped out on time. This location is closest to me but it is just not worth trying to save the gas money by using this location instead of driving to another one because anything I have dropped in their outdoor drop box as well as their indoor drop box has taken 2+ days to get scanned to any location. It is literally in front of/within a USPS location and does not get scanned for two days (at least)? I just don't understand. I don't think they pick up orders from the outdoor drop box daily like the hours on the box state because the turn around time just takes way too long. The "hours" are ridiculous and I have never seen anyone inside the building before. There was one time that I have ever seen a USPS Delivery Truck and driver leaving the building. Save your time and go to the USPS location on Independence Square - I have had excellent service there every single time, even when it is busy. If I could give this location off Truman Road zero stars, I would. I don't see why they even keep it open honestly. There have been orders I dropped off at this location 4 days ago and they still have not been scanned according to the tracking information. I am a very unsatisfied customer!

This office is always closed no matter what time, I arrive. Ronald from USPS.com told me that all post offices are open 830 - 5 M-F and 8:30 - 1230 Sat. The Post Office does not even know what hours this location is opened! I have to drive into Independence to get any type of service, but the Independence office has no control over a Kansas City Post Office in regards to delivering mail. Oh, I have had to stop using mail service as this branch is so unreliable and mail getting lost so many times, I have had missed payments happen on Utility bills, car payments and such and the USPS does NOT care. My husband does not like using the internet to pay bills, but I have had to do this because of the USPS and have had fraud on my account twice since doing this. Thank you Post Office!!

paid extra for deliver, 20$ to get my package. online tracking sat saturday by 9pm, i knew that was a lie. they claim they tried to deliver it SUNDAY morning? doubtful. then on monday i got a text notification saying my package was being held at teh customers request. IM THE CUSTOMER and requested no such thing. i dont even know if my package is actually at this location or not. TERRIBLE service. amazon tells me when my packages are 10 stops away, usps cant even get it to me within 4 days of the date they receive it. AVOID AT ALL COSTS.

I would never recommend this mail, I left my package they told me that in two weeks it would arrive at its destination and a month has passed and it has not arrived because it has not yet left the same office where I left it and I wanted to pick it up yesterday and it turns out that it is closed at 2:00 pm I don't understand what kind of mail is this that is in the Truman

I just want to express my thanks to the young man behind the counter yesterday. He was very nice and polite and took care of my mothers needs. She is 92 and she cannot hear. This young man was very patient and kind and should be told what a great job he did. I wish I had taken the time to ask his name. Thank you. We were there on 8/5/20 around 12:30.

I have not gotten important mail that has been sent to me in over 6 weeks! ... trying to contact a REAL person is to no avail. I get small packages delivered, but can't deliver my regular mail? what's up with this? the mail delivery app where it shows you mail that's supposed to be delivered never comes! unacceptable...

I out in for an individual mail change. I even underlined it. They changed the whole family. Smh apparently yall can't read... and by da comments posted they don't even gaf about they service or fixing it... definitely go somewhere else.

Rude employee, and the hours are absolutely terrible! No wonder they are having so much trouble at USPS. I thought a business had to be open In order to actually conducted business to make a profit....

Only open from 9:45-11:45 daily? really? What US Post office isn't open normal hours in a city this size, there's dozens of these all over, just like this, random odd hours. Makes no sense to me!

Why is this place only opened for a couple of hours? Why is the staff so rude? Biggest question of all why if there are so many complaints against this building, nothing has been done about it?

Very weird process just to drop off package . Glass in between you and the worker which makes the experience inconvenient and awkward. They are also on very limited weird hours

Please don't deliver here everytime I drop off a package here it's always lost or takes for ever to get delivered. Seems like they don't care for no one mails.

Friday 11:45 am to 1:45 are the posted hours. However, the window never opened. I am extremely disappointed in the USPS, no wonder everyone is using FedEx

I don't understand how all my packages haven't been delivered to the Po box. When I inquire about my order a lot of frustrated CSR.

All say they deliver your package but don’t really need to fix that

Worst customer service , They are very rude and disrespectful.

Short line long wait. Only one employee.

945_1145 where they do that at?

worst mail delivery services

Fast service, quiet place

Random ass hours .....

Pésimo servicio!!!

It's never open!

Post your hours.

Low life fkcers

There the worst

Disappointing

Crowded

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Great