Let me preface this by saying the store has great furniture, and the aesthetic is super cool. But that’s where the compliments end. Now for the fun part. We ordered a couch and ottoman on May 23 for our new place that we were moving into in June. We ordered them from Julie, who told us everything would be ready for delivery in 3-5 weeks, which lined up perfectly with our move-in date. Fast forward to the week 5 mark, we hadn’t heard a peep from the store about our order being ready for delivery. So we call for an update. A manager tells us that their warehouse just got back up and running as it was closed due to the pandemic. Wait. Hold up. Your warehouse JUST opened back up? Meaning...that it was closed when we put our order in on May 23, and when Julie quoted for 3-5 weeks, that was a lie, and she knew it. Let alone, why did WE have to call and find this information out? This “family owned business” decided basic customer service protocols, like communication about shipment delays and being truthful weren’t important to them. Just the sale. Needless to say, we didn’t get our order on time. It was delivered on July 16th, about 3 weeks after we moved in to our new place. Oh, and get this: we didn’t even get our whole order. Our couch was delivered, but our matching ottoman was MIA, and we were told that it would be ready for delivery “in a few weeks”. The ottoman was delivered today, August 12. Almost an entire month after the couch. Both pieces of furniture are great, don’t get me wrong. But what an unpleasant experience to get them to our place. I get that these are “unprecedented times”. I get that businesses have never dealt with a pandemic in this century. However, I also worked in customer service for years and understand that communication and the bare minimum of human decency should ALWAYS be at the core, no matter what is going on in the world. The pandemic didn’t shut down your phones. But forget the pandemic. This communication issue that we had doesn’t just seem to be just due to the pandemic. Read through some other reviews before COVID was a thing. Do better. Customers should NEVER have the responsibility of initiating communication about where their thousand dollar order is. Even a dentist doesn’t have to pull as many teeth as we did. Thanks for the delivery fee refund, guys, but the likelihood of Urban Underpriced getting our business ever again is low.

I normally love going into the Urban Stores mainly because of the unique products and positive interactions with the staff. I bought a few items for myself in the past and in turn I highly promoted the store and encouraged anyone to go there and at least go in and browse for a bit. So it pains me to write a terrible review about the experience I recently had at a place I thoroughly enjoy visiting. The sign I ordered took 11 weeks to arrive when I was originally quoted at max 8 weeks. When questioned why at the end of 8 weeks, my order was still not there, I was told they are custom made and that I was put on the calendar to receive a phone call on a specific day with an update on the status of my order. That expected phone call was never received. I did receive a text, two days later after I was supposed to receive that phone call stating my order has arrived. I showed up to pick up my order and they gave me one that was slightly damaged. "Luckily we ordered two" is how that situation was handled by the store associate. At this point, if there was an apology for handing out a damaged product, it was not noticable. I received a non damaged sign, tested it to make sure it was functionable, and left. Long story short, I had to initiate all of the communication even after I was told they would contact me. The product ordered did not look custom made, at least not to the point where it would take 11 weeks to produce just one. It looked highly identical to the one in the store and the fact they quickly replaced the slightly damaged one tells me the company has the capability to mass produce the product. From this customers point of view, it appears there was a mistake made somewhere between the time the order was made to the date of product arrival, that caused such a huge delay. No one taking ownership of their mistakes, terrible communication throughout the span of 2.5 months, and excuses rather than apologies is what keeps loyal customers from returning.

The beginning was great when Julie Ewing said her spiel about deals, that she'd let us shop, and to find her if we had questions. I fell in love with a couch there, comfor-gel in the corner. I decided we should check on reviews and other locations nearby since Castleton has 10 furniture shops I can think of quickly. You know, nothing reeks of desperation more than being chased down while literally getting in your car. She was screaming at us to come to her if we had questions and gave us her business card. WE DIDN'T HAVE ANY QUESTIONS. And the sad thing is, you're going to read this as "I need to change my sales pitch to not add a limiter of the word 'questions'." But in reality, I'm in sales too. You read us wrong. Out of the dozen shops we went to, this is the only one where we were chased down. Gross.You lost a sale. Still love that couch though, but I'd rather pay full price online and not deal with her again than save 20%. In response to the owner: Ashley's across the street is where we went next. They read the situation right. Flat out said he would check in every 10 minutes only because he was required to. He then followed that up with "we don't chase you down like some other places do". And we all got a good laugh at how ridiculous it was. So clearly, I'm not the only customer who is frightened by this tactic because other sales people at other stores knew about it. I've bought plenty of furniture in my life. FIRST TIME I've EVER been chased down. Legitimately, I thought she thought we stole something at the speed and determination she ran out that store. So you willingly want this practice to happen? To have employees chase customers? Chasing or following are rarely interpreted as friendly or welcoming or caring. That just confirms I made the right choice in getting my couch from somewhere else.

I purchased a sofa and loveseat in March at a very good price (approximately $200-300 less than manufacturer's store/website). I was pleasantly surprised to schedule and receive delivery of the furniture in less than a week. While the furniture was being delivered, I noticed a couple small protusions extending out the back of the loveseat. I was concerned that over time these protrusions would eventually wear out the upholstry or could get snagged causing tears/holes. The delivery men agreed and took a couple photos that were sent to their superiors. I was told the store would soon contact me to address my concerns. A few days later, the sales rep who sold me the furniture, Julie, called to let me know a furniture repair company will be sent out to my house to look over the loveseat and assess whether or not it can be repaired. If the loveseat could not be repaired, it will be replaced. By the way, Julie has been fantastic during this entire process, from beginning of sale through customer service follow-up. I cannot stress enough how impressed I was with the furniture repair company, A-1 Furniture Services. The repair technicians, Wayne and Brad(?), were very attentive, thorough and professional. They figured out the issue with the loveseat (wood staples not completely nailed in or flush with the wood backing) and proceeded swiftly to make the repairs...took less than 45 minutes. The loveseat is now in better condition than when it was new. Needless to say, the customer service I received from Urban Underpriced and A-1 Furniture Services was beyond excellent.

My girlfriend and I recently purchased a house near Irvington. We spent a few days trying to find the perfect couch set for our first home, we went to everywhere you'd typically go to no luck. After days of searching and a some frustration we thought maybe our old couches would have to work that is until we walked into Urban Underpriced. Originally we fell in love with a sectional that we caught on a KILLER deal. We immediately closed the deal on the sectional with the excellent help from Julie. I highly recommend working with her and i'd go to her again for any other of our furniture needs. Unfortunately we did not measure correct and sectional wasn't going to fit.. We immediately went back to Julie and she not only gave us multiple options of sectionals and couch sets within our measuments she was so helpful and pleasant to work with. We ended up finding ANOTHER killer deal on a couch and love seat and were so happy with what we found. Due to covid everything was slightly back ordered and we knew it would be a while before we got the couches... Julie quoted us 8-10 weeks for the couches... We were stunned when she called in 5 weeks!! The couches arrived at 7:30AM on 5/3 and were assembled by the awesome delivery staff urban underpriced has. They deserve kudos for their fast and efficient work. We couldn't be more pleased with how smooth this process went and can't wait to shop their store for our future furniture needs.

We purchased a couch about a week ago. We told them we would pick it up at the warehouse to avoid the $100 delivery fee. We are in the process of moving, and have come to realize that this 9 foot couch is a huge stress on our move. Note, we have not picked it up at the warehouse. We have not touched the couch. It is literally still sitting in the warehouse. We called, hopeful that we could "return" the couch, eliminating some of the stress of our out-of-state move. I use quotes here because we have not even picked up the couch. There is nothing to return. We were told "Nope, not possible. It says so on the receipt. Store credit only." Store credit is useless since we will be in a separate state. Honestly I am just really disappointed that we spent so much money on a company that treats its customers this way. No, the stress of moving is not their fault, but you would think the owner of this store would be a little understanding. I could understand if we had unpacked it, moved it into our apartment, etc. But it's still in the warehouse! Clearly more worried about their sales and numbers than their customers. Furthermore, this is taken directly from their website: "it's not about us. It's about you. Without you, our customer, we would not exist. Our customer is our greatest asset. Everything we do is to delight our customers." It is very disappointing when a company says one thing, but does not follow through with action.

We bought a sectional couch here a few years ago. They said it would be delivered in 4 weeks. It took 9. And they could not give free delivery so they upsold me the ottoman at a discounted rate. Not a huge deal but I think they overpromised on delivery to make the sale. They also sold me a warranty for $150, which turned out to be a huge scam. And this is where my problems started. Within a year, the seams started to wear on the front. We have no kids and 1 old dog - so it's not as though this couch was getting beaten up on a daily basis. We called the warranty company (Guardian) and they told me that the seams coming apart are not covered. Well what does it cover then? Within a few more months, the couch starting sinking as the support system under the back cushions just started giving out. Again, Guardian stated this type of thing is not covered. Urban Underpriced passes the buck to Guardian, who has zero interest in actually honoring this warranty. So overall, the quality of the couch was awful. The customer service is sub-par. And the warranty they sell you in a complete scam. Guardian Protection Products has 694 complaints on them on the Better Business Bureau website. My situation was not a one-off. They are a scam. I will never shop here again, and I recommend you do not either.

I felt like I was at a used car lot with sketchy sales people. Upon entering I was told, "Everything is on sale from 20% to 50% off, let someone know if you need anything." Okay, after walking around I spot some counter height bar chairs and ask the nearest associate what the discounted percentage was (none of the tags had the sale price indicated nor were there signs stating the sale, irritating). The associate immediately asks how many I'm looking to purchase. I tell him I just want to know what the discount is. He whips out a calculator and furiously punches buttons and tells me $75 each. I say, "So they're 25% off, thank you." I walk around a little more contemplating the chairs and see a great looking piece of art and ask another associate for the discount percentage. The associate asks how much I'm looking to spend. Dude, just tell me the discount percent. He takes out a calculator and punches in numbers and tells me $180. I tell him I thought the sale was for 20 to 50% off everything. He confirms. I ask why this art is only 10% off then and he says that I can't do this kind of math in my head. Okay, bye!

We were so impressed with the business and the unique furniture and odds and ends. The employees were friendly and went above and beyond to help us figure out the best deal for what we were looking for. However, I am rating this business 2 stars only because we were told we would be receiving a call within 3 weeks from our purchase date to schedule a delivery date and time and that at the very most, it could possibly be 5 weeks before we would have our furniture delivered to our home. It has now been a few days shy of 5 weeks since we made our purchase and I have already had to make a payment on their store credit card. We have not received a phone call from anyone to give us an update or to schedule a delivery date and time. At this point, we will more than likely be asking for a refund. If you are looking for unique pieces that you can carry out of the store that day, I highly recommend. If you have to order furniture, I probably wouldn’t recommend or at least recommend purchasing and ordering several months in advance to make sure you have what you need by the time you need it.

This place had decent furniture but the prices were better than average. Of all the furniture places I went to, this place had the lowest prices for average furniture. Sam, who showed me around, was excellent, and very knowledgeable. But while we were about to check out, there were some extra delivery fees and installation fees that Sam had "forgot" to mention. I gave him the benefit of the doubt and we continued. The final price was higher than we anticipated due to the unmentioned costs, but still less than other people. While I was telling him that other places already include installation and delivery, he said right in my eyes, "then go shop somewhere." I was shocked and appalled. He was very nice in the beginning, worked with me to get a low price and he was 200 bucks cheaper than everywhere else I saw but I walked out the store cause of his attitude that last minute. Tread carefully.

Happy with our couch but very disappointed with the expensive dining room table that we purchased here. They sent us a replacement because the table top was peeling away and looks very displeasing. Our new replacement table they sent started peeling again the very week it came and continues to get worse each day. Still waiting months for another replacement and hoping it comes soon. They have honored their warranty but they need to focus on quality and turnaround time for their warranty program. Will adjust my review depending on the outcome of this third table which they are supposedly still working on replacing. - EDIT 01/22/2021 - Third table delivered today and has a big crack on the side. See pic. @UrbanUnderpriced, please help.... - EDIT 04/13/2021 - Urban Underpriced allowed us to return our table for a refund. We are happy with this company now.

I worked with Robert who was very friendly and professional. It was a relaxed shopping experience with no high pressure sales tactics. I simply told him what I was looking for and he showed me all the best options in store. He answered all of my questions and was very informative to make sure I had all the info needed to make the best decision for me. I wanted to consider all my options, so I left the store to think about it. I returned the next weekend, spoke with Robert and decided to purchase a beautiful sectional. The sectional is amazing quality and I love all the pillows it came with. I was told delivery would be 4-6 weeks but it actually arrived in 3 weeks! The delivery men were friendly, professional, came in and out quickly and arrived on time. Very pleasant experience.

These people only care about their sales and commissions. My family got affected with a flood and lost most of our belongings. We were trying to contact somebody to write us a ticket for insurance company for the item damaged that we bought few years back. Unfortunately they don’t have an inventory of past items sold nor can they look up your past purchases with your credit card number. My husband was in touch with a sales person and many times ignored. I talked to Mike 3 times and every time he was too busy or stepping out the door. In the end he never followed through on his promise to help. We both got ignored. This company has no values or customer service. Please train your employees better!!! We were planning to refurnish our new home but changed our minds!

My experience, several weeks, hundreds of dollars less, with nothing to show for it, has been enough for me to leave a 1 star review. My order arrival date was stated, to my face, to be on the next shipment at the time of purchase. This was explained as the following Tuesday. Several weeks later and my order has not arrived. When I questioned the shipment I was told the ticket said 4 - 6 weeks. This may be the case, but it was not was told to me in person, nor was I given any sort of ticket. The women I spoke with told me I was wrong and that the information I was given in-store could not have happened because the ticket was written by the store manager, an infallible infividual, essentially calling me a liar. To be continued...

I would NEVER go here again. I completely regret my purchase of a couch that is horrible quality. Very comparable to what I had before that was $600 from Kittles... I paid way more for this. The service was terrible for delivery, rude, nasty language, left trash every where. Sam was very apologetic, but did nothing more and we paid a lot because it was out of town. Returned a couple more times and I can’t stand the way they walk around with headphones telling other store workers where customers were in the store. Shady, not quality. Walked out even after saying very loudly how disappointing it was that no one even offered to help us. Since then realizing how bad the quality on my couch is, I’m very glad they didn’t help me.

Pricey for what it is, yet also stands out as unique even though they're surrounded by furniture stores in this area. You'll pay a little more but leave with something unique, which for some folks is going to be worth the price. Friendliest and most helpful staff I've encountered anywhere, they seem to be delighted to work with you. The space is a little small for a furniture store so they actually have a lot more stock than what they keep in store - if you don't see what you're looking for, ask, or use the kiosk they've got. Most of all, the place has extremely unique fixtures, wall hangings and ornaments and the like. If you've got an urban motif in mind I think you'll find no better location.

I initially wrote a poor review detailing my difficulty in purchasing a bench, specifically encountering a long wait time in receiving the item after being told multiple times it should be arriving within a week. The store called me in response, apologizing and offering me a discount for the delays, and I appreciate the gesture. It was clear that it was a purchasing/supplier side issue, and though that doesn't necessarily make the experience less frustrating, it does make it more forgivable. I very much enjoy the options they have at Urban Underpriced, and will consider purchasing from them in the future.

The store manager Robert is the best! I was in need of a sofa to match my love seat that I already had. I described what I needed and he sent me pictures of sofas he thought I would like, he has great taste by the way. So I picked the sofa on Friday and on Tuesday morning it was delivered by Urban Underpriced. The delivery guys were so kind and respectful and they had my new sofa in place in about 3 minutes. So efficientl!! The whole experience was top notch. Nothing like shopping virtually with a personal touch!! I highly recommend Urban Underpriced for ALL of your furniture/home decor needs!!

They're awesome! The furniture is high quality...so much better than anything you'll find at Wayfair! The customer service at the store is top notch. I was looking for furniture over Memorial Day weekend and was quoted a discounted price, but I wasn't able to return until a few weeks later. I showed them the card with the quoted price and the manager gave them the ok to honor the sale price from a few weeks before! All of the staff is professional and friendly and very helpful, without being overbearing and pushy. I will definitely return and spread the word.

I have never been in a store that has wowed me so much. From the second I walked in I Felt welcomed and not pressured at all. Robert patiently waited on me and helped me pick out exactly what I was looking for and I couldn’t be happier he was professional, fun, and extremely knowledgeable and at no point did I feel an ounce of pressure to by like other places .this is a store I could just to walk around in, everything is so unique and fun, exactly how I want my home to look. Thanks urban underpriced for everything especially you Robert!! You all made my 2019!

Urban underpriced and undercrafted. We bought quite a bit of furniture from this place about 3 years ago and not a single piece of furniture has made it 3 years without some issue. Some of the issues were right out of the box. Split wood on legs on end tables, wrong style from what was ordered, etc. Most recently our dining room table leaf feel from under the table during dinner because the wood pin that was holding it on the rails feel off revealing 2 screws that essentially rendered the pin useless. Shotty craftsmanship for sure, and far from underpriced.

I was very excited when buying from Urban Underpriced but was quickly disappointed. I was given a 3-5 week delivery window but my couch ended up arriving about 3 weeks later than the 5 week mark. I ordered in mid-May and they still have zero idea as to when my ottoman will be delivering which is extremely frustrating. They are extremely helpful when trying to sell you furniture but then they NEVER return my phone calls when I call in trying to get an update as to when my furniture will be arriving. Extremely disappointed with my experience with this place.

Earlier this year I bought a couch and love seat. It took 8 months to come in due to the current market and demand, but Robert was always very helpful and provided regular updates along the way as he could. I was also able to purchase a cabinet that I absolutely love! There were a couple places where the wood glue seemed to be seeping through the pieces but not super noticeable. Thankful that they were able to deliver to my second floor apartment without any difficulty. Overall very happy with the service given and kindness shown! Would shop here again.

I could go on and on about Julie & the team at UU. We bought our first home and came in excited to buy new furniture! Julie was SO kind and went above and beyond! We weren’t supposed to get our couches until June & they arrived a month later. We made a measurement mistake and Julie had us fixed up with the right set immediately. The furniture is beautiful and great quality. The team that assembled was quick, courteous, and were happy to move and configure exactly how I liked it. We will definitely be going back for decor soon!

The couch is lovely the service at the store was fine. But the real reason I am leaving 5 stars is the exceptional service from the gentlemen at the warehouse. We didn't pay for delivery. We knew the couch didn't weigh a ton and so we grabbed a rental pickup truck. Got to the warehouse called the number and within 10 minutes they had pulled out product loaded It for us and even helped strap it down with the straps we brought. Best interaction from the whole purchase. Extreme kudos to the wonderful folks at the warehouse!

Really cool store. Sam helped us and is a nice guy. The reason for the 3 stars is that they delivered our furniture 3 weeks later than they’re “latest possible date.” So essentially we payed a delivery fee for a signed time period which was agreed on, and they did not honer this. I asked Sam what they do for customers when they don’t hold up their end of the bargain, and he told me they don’t do anything at all, and basically it’s not their problem. Again, a really cool store, but I think the service could be improved!

Incredibly expensive products that don't seem solidly built. Furniture looks nice, but $1,500 tables made to look like solid wood feel like hollow plastic. Having wood-working and carpentry experience, I feel these products are cheaply made and flimsy. Though they use underpriced in their name, their products are outrageously expensive, eg., $1,000 for a picture of a deer face. Do not recommend this store, unless they close the gap between the "underpriced" in their name and the low quality of the products.

My husband and I were looking at purchasing a dining room table and was given an offer. We were debating on purchasing it for quite some time and came to the decision that we were ready to buy. The store associate informed us that he would need to call his boss as this was the last set. He informed us that we would have to buy the chairs along with the table since it was a matching set. The chairs were extremely uncomfortable. Needless to say, I will not be returning to this store. Obviously bad management

My husband and I bought a couch here a little over a year ago. We love it and it's super comfortable--the price was the best we'd come across for a couch that size too. Our dogs love it too, meaning that we had higher than average wear and tear. I reached out to ask if we could replace the cushions and that I'd pay whatever we needed to--and they replaced them for free! It look a little longer than expected for them to arrive but overall we're very happy with the service and the couch.

Very very cool and unique decor. I really enjoyed looking in this store and was hoping to make some big purchases because the name includes “underpriced.“ Everything was marked WAY WAY up. Please change your name as this is misleading. I don’t know how you can say underpriced when a simple mass manufactured candle costs $54.99 for 10oz of scented wax. We were looking at comparable prices online and most everything could be found elsewhere for a quarter of the cost.

DO NOT DO BUSINESS HERE! Julie was not clear with me on how the financing worked. They have a VERY AMBIGUOUS contract. and if you dont pay it off in 90 days....be prepared to pay DOUBLE the cost of your contract. ABSOLUTE SCAM! No help from the merchant or from the leasing company. I had spent several thousand dollars here and sent friends here too that purchased items and they still wont help out. I WILL NEVER BUY FROM HERE OR SEND A FRIEND OR FAMILY HERE AGAIN!

My boyfriend and I recently purchased a dresser and matching nightstands for Urban Underpriced. We were looking all over the place! We worked alongside Julie who was extremely helpful. She went above and beyond to make our experience easier. We didn’t see anything in the store so she found some things online we could order. Let me tell you, what a relief! AND, we found what we wanted! Thank you Julie, for the extra time you spent with us. We will be back!

What a great place! Employees were helpful but didn't hover. Always available to answer questions. Prices were great and all pieces seemed a great quality. And lots of unique pieces and options to help you decorate your entire room. My husband and son had a great time and found lots of things they liked and they hate to shop! I will definitely be back to buy as Taylor was super helpful and I look forward to working with her to help update my house

Ordered a couch back in October 2020. They said it would be delivered in January. This was a very conservative estimate, I was told, and it would likely arrive much earlier. It did not. In January they said it would be delayed 2 weeks and 2 weeks later it was another 2 weeks. This continued every 2 weeks until March. In March they said it wouldn't be ready until May at the earliest. What a complete waste of time. Thanks for nothing.

The experience I had from Urban Underpriced was very enjoyable. The staff was welcoming and helpful while the store was beautiful and stylish. Robert assisted me for picking out the perfect piece to furnish my living room. He was able to answer any of my questions and provided helpful guidance to find the right fit for me. I will most definitely be a returning customer because of the amazing selection and service with a smile.

This place is amazing! My family has been buying all of our furniture here for years. They have very unique and good quality items. I recently had a little issue with a sofa I bought there, and they quickly made it right without any hestitation or trouble. The delivery drivers are also prompt and very helpful. Customer service in general has been wonderful, and that’s hard to find anymore! I would highly recommend this place!

When my daughter was in need of a high quality mattress and dresser, I knew this was the place to go. We have had several positive experiences with Robert as he is always attentive to our needs and was on spot with the variety of dressers/mattresses within our budget! He is very informative and really knows what is he talking about, getting the best quality for his customers. Will definitely recommend this place to friends.

I've never been a fan of furniture shopping. Robert changed the whole experience! He was so helpful and patient while we chose the perfect new dining set. He advised us of the total wait time and kept in touch with us throughout the process. We had a piece that came damaged from the manufacturer. Robert made it right immediately! I would highly recommend shopping Urban Underpriced and helping a local furniture store!

Furniture is very good quality and delivery estimates are more accurate than the bigger stores. There was a minor delay with the delivery that pushed it back about 2 weeks from expected ETA but that was it. Most furniture stores say they can get furniture to you in a month or two and it ends up being way longer. That wasn't the case here. I'll be back again next time I need some furniture. Also, Sam was great!

Lots of cool styles but unfortunately the furniture is not well made. Our couch and loveseat material (inside and out) did not hold up more than about a year. It looked lumpy, material stretched out and weave came undone. Our dining room chairs constantly had the legs falling off. Not worth any money you would spend. Not a bad place to get ideas of styles you like but don't waste your money purchasing.

If you can talk to one of the employees about any sales you'll actually walk away with a pretty good price and quality furniture. Absolutely adore the couch we got from them. Only reason it's not 5 stars is cause we had to drive to the south east side of indy to pick up, picking up would have been way closer to us at the actual castleton store. Added 20 min. To an already 30 min. Drive to take it home

Sam was so helpful and great to work with. I came in looking for a TV stand/dresser after looking unsuccessfully at 4-5 stores. I finally found the perfect solution, a refurbished wood/metal entertainment center-type dresser. They got it delivered SAME DAY (kinda unheard of now) and worked with me on price (sale price). Can't recommend them enough, unique pieces and great customer service.

We had a great experience purchasing our new couches at Urban Underpriced. Robert was the associate that helped us and he got us all the discounts and deals he could. We didn’t feel pressured at all. We also felt like our new couches are amazing quality and not just for lower-priced furniture. They’re just good couches. I would definitely return to this store for future purchases.

Staff was really friendly and attentive. Everything was absurdly expensive. Throw pillow? $119. Ceramic to-go coffee mugs? $45. Figured I was walking into an affordable place with a name like that, but c'mon man! If you are not worried about the price, great place to go for some modern-vintage home decor, with plenty of super friendly, and helpful staff associates.

Nice mix of household decorations some very unique finds with decent prices! So many items to look at and take in! Found a lovely birthday gift for a friend and a new light fixture for myself! I could spend all day in here! Plenty of wall decor, bedding, barware, rugs, neon lights, candles, sofas, mirrors, statues, glassware, and super nice customer service!

Ordered my couch and tables here! Loved the store got helped promptly and spent a good 2 hours in here Justin looking at everything. They were able to pricematch even lower than the exact couch I could get online. Dealt with about every employee weather in store or on the phone about my order and they were all great and took care of me! Definitely recommend them!

Great service all around. Rob has helped me find a perfect dining room table set and a couch. The customer service is great here. They aren't all over your back while you're shopping around, but are always there to help really explain the product. The $100 delivery fee is expected and we've gotten both of our shipments super quick. Really like this place

We purchased a coffee table for $400. Two days later we found the same coffee table at weekends only for $300 we ask to give us a refund they said no because they do not offer a refund just in store credit but at the time of the sale the sales person did not tell us nor was there a sign saying that we could not get a refund. I will never shop here again.

I have bought a lot of furniture in my life, I have to say URBAN UNDERPRICED is BY FAR my favorite!!! Besides their prices and quality, their customer support is a 10/10! They never make me argue about anything, they don't nickel and dime you, and really want you to be happy! I highly recommend you check them outr before you buy furniture anywhere else!

Everywhere you look there is something cool. Pendleton blankets, lamps, chairs, tables, and one of a kind conversation starters you won't find anywhere else. Complete rooms of furniture or pieces you can add to your own rooms. Iconic photos throughout hanging around. A wonderful adventure. Definitely will go back. I wish I had room for the crocodile.

Urban Underpriced just makes me happy!!!!!! The parking lot, before I even go in already has me smiling! Each visit feels like an adventure as I wind my way around the exotic interior. I’m always fascinated with the whimsical furnishings! My favorite tour guide is Julie who always makes me feel welcome and knows just what she has to make my day!!

Definitely a fun and curious shop tucked inside Castleton Corners. The prices may give some people sticker shock, but the items they have are items that will not only pique your interest, but may also provide inspiration to those more ambitious with interior design and decorating. The staff is welcoming and don't pressure you to buy anything.

If you’re looking for a wonderful sales person I recommend Julie. She was really helpful. They’ve got really cool stuff-You’ve got to go there to believe it. I’ve bought several pieces there from large furniture to a bed to picture frames and vases and wall hangings. Their inventory is always changing so I try to stop in frequently.

Love the no hassle sales people! Great store with lots of fun and unique items and Sam was friendly and very helpful ! A little pricey for us but the friendly atmosphere is a breath of fresh air. They were upfront with the long wait time for the piece we ordered so we know what to expect. Looking forward to returning sometime.

I hope I’m not jumping the gun but they have been awesome throughout the sales process. No shady negotiations, if they have a special they tell you upfront and that’s the price. I called in to check status and they knew exactly when the couch would be finished and delivered. Awesome prices, store and ambiance as well!

This is such a trendy, modern place! I have been going here for years. I just bought a nice sectional, dinning room table, and coffee table and could not be happier! They have such a wide variety. Robert is your go-to guy! He is very polite and showed me exactly what I was looking for. I will definitely be back.

Urban always has the latest styles and exceptional customer service. I went in with nothing but a bunch of Pinterest inspirations and Robert was very professional, friendly and patient while I changed my mind 100 times. Ultimately, I made a decision, with his help, and couldn't be happier. Thanks again Robert!!

Been looking for some new furniture and stopped in and had the pleasure of working with a gentlemen named Robert. Guy was super knowledgeable and made me feel comfortable even though I didn't purchase anything. When I'm ready to buy, I'll be asking for Robert and I know I will be taken care of. Thanks again!

There is so much to look at in Urban Underpriced! It was great going in and having the chance to browse without the pressure from an employee to make a purchase. Probably the best furniture shopping experience I’ve had! The staff was so friendly and helpful. Will definitely be going back for more!

They have pretty cool things in here. Def a car-sales type atmosphere where you get hawked at the door by the sales people. I laughed a few times when I got asked by the same people if I needed help over and over. Luckily my lady knew what couch she wanted me to look at so I was in and out.

This store has many options and styles with unbeatable prices. Definitely one of a kind. What made our experience even better was the service provided by Robert. Robert was very knowledgeable, and lead us right to exactly what we were looking for. Highly recommend this store.

This store has a great mix of unique decor for your home as well as a great selection of familiar brand names seen in the chain stores. Sam Isaac is the person to ask for. He will make sure you get the best prices as well as the best service making a great overall experience.

The staff were very friendly, and let us browse without being bothered. The prices were reasonable, and they let us know about deals, specials, and negotiating options with those deals. They have a wide variety of styles, and the place is huge! We will be going back soon.

Amazing store! So much cool stuff and the staff is so friendly. Julie is the best! She helped me find exactly what i was looking for and showed me some cute things I may not have noticed without her help. Highly recommend this store. There aren’t enough places like this!

As soon as I walked in the door Robert greeted me.. Any questions I had he was able to answer with no hesitation..a very nice gentleman who knows what he's doing! Great quality furniture, and awesome employees. I will definitely be sending people to urban underpriced..

They have some of the most unique inventory in the area ranging from unique living area pieces to the sectional couch you didn't know you needed yet. Informed, welcoming and non-pushy sales staff. Julie in particular provided great service before and after my purchase!

Julie was fantastic help! We bought a beautiful table and couch from her for our new house. I really appreciated that she was helpful when needed, but didn’t stalk me around the store like some sales people tend to do. I’ll definitely be returning for more furniture!

I just came to look around but didn't buy anything. I was welcomed in the store by an associate who seemed more frightened to see me than happy. The store is very cluttered and no one offered to help me or ask for my business. Maybe your experience will be better.

This store is amazing! I can spend hours here looking at all the latest style furniture and very cool decorating accessories ! The staff is very knowledgeable and friendly, but no high pressure which I like! Taylor is my sales person and is always a major help !

I saw what I wanted when I walked in the doors. I had been to many places before here. Sales people were te best. They were helpful when needed answered all my questions and I had alot and were always so pleasant . You can spend hours looking in this store.

Has quality furniture, good price for the quality. The set up is a little busy which makes it hard to figure out what you want at times....some stuff is very much museum quality BUT LOVE this store. Go here if you are feeling down it will lift you up

Yesterday was my first visit to Urban Underpriced. Service was great and friendly staff. We could browse at leisurely pace and ask many questions, which were answered well. Our purchase was packed in just right box, our grandson will love it. Thanks

We had a great experience here! The people were friendly and helpful, but not in your face. Our furniture was delivered a week after we ordered it, and it came at the very beginning of the delivery window! We'll definitely go there again.

I went in store and Sam was super helpful picking out a dresser, nightstand, and mirror. He arranged to have it available for pickup at the warehouse within a few days. The warehouse was a bit hard to find but over the service was great!

Great store! Julie is AMAZING! We purchased a sectional and had it delivered. The whole process was easy. The delivery guys were quick, respectful and cleaned up after themselves. I would highly recommend Urban Underpriced!

This was my second time visiting the store and this time I brought my mother in law, knowing she’d enjoy it just as much as I did! Such a neat store with SO much to look at and very friendly associates. Will be back!

This furniture store has unique stuff in there and the prices are great! The staff is very welcoming, helpful and not pushy! Julie helped me for 3 days to find the perfect set of couches for me! Thank you Julie!

Great furniture at a great price. Even better is the customer service. My couch ended up not fitting in the room I wanted it in and they were great working with me to fix the problem. Highly recommend them.

Thank you for the great experience at Urban underpriced. We purchased a leather sofa and love it. The shipping time was a bit long due to Covid, however, Julie kept us informed throughout the waiting time.

Julie was an awesome help with finding a sectional for my fiancé and I’s first house! She was very personable and easy to work with! Will definitely be returning to Urban Underpriced for future shopping!

Great selection of diverse tastes. Misnamed though...Urban, yes. Underpriced......not so much. If you need monkeys on a bench for your porch, knot pillows, or a 3 1/2' clock for your wall, check here.

went in looking for some dinning chairs. I found some similar to the style i found on overstock and they were great quality and even cheaper then online! They even had them ready for me the next day!

I recently bought a living room set from Robert, he has the best customer service! He also took the time to help me find some pieces that they don’t carry. I can’t rate theses guys high enough.

Robert is awesome. After comparing mattresses from Bob's, Kittle's, and Below Market we settled on one from Urban Underpriced. Good price and good quality for a king and box spring.

Absolutely incredible prices. I paid less for 5 pieces than I expected to pay for one. Beautiful furniture and amazing staff. I'll be going back as soon as I need something else!

I loved the styles and options here. Everyone was helpful but without looking over your shoulder like most furniture stores. We got a good deal on a dresser and nightstands!

What a great mix of neat designs. A little of something for everyone. We got a great bed set with a mattress, box spring, metal frame, DELIVERED for ~$600. , …

We have purchased 2 pieces of Funiture from Sam a sectional and kitchen table and chairs. Love them both and Sam was great. Is always helpful when we have questions.

Unique pieces… slightly overpriced in my opinion so don’t let the name fool you! We found some items we liked but just did not want to pay the ticket price for it.

We bought a couch end was told it would take 7-14 weeks to come in. It came in in 6 weeks! Just in time for Christmas! Everyone was very nice and very helpful!

Sam was great to work with. No pressure while we shopped and answered every question happily. Highly recommend and will be doing future shopping here.

Best furniture buying experience ever! Julie was awesome. So nice and ensured that we were fully satisfied. High quality stuff, competitive prices.

We LOVE our living room furniture! We got the best couch and tv stand. Julie is amazing and she helped us find exactly what we were looking for!

This place had the most interesting furniture I’ve ever seen. I bought a nice lounge chair but I wish I had money to buy the whole store.

Neat stuff, but overpriced and cheaply made. Display items were broken and flimsy, plus the whole store is a typing hazard.

We went in today and it was a very cool store! They got my parents furniture to them efficiently and everything looks good!

It was great working with Sam at Urban Underpriced. We love our new furniture. The delivery crew was great as well.

Sam delivered excellent service! Bought 2 awesome, great quality swivel barstools! Perfect for our needs!

Very friendly staff. Good prices. Great products. Our go to store for home furnishings.

Very unique furniture store. Will be going back to complete our new home.