I couldn't have asked for a better experience. In the past my car buying experiences left me wondering if I had made the right decisions and ultimately left me with that feeling of buyers remorse each time. Not at the Used Car Factory. They didn't push me for a sale and did all the negotiations for me when it came to getting a bank to take my loan. They explained and clarified every option I had for my loan and when I had questions they did not hesitate to answer them rather than give me the run around like most dealers do. I left with confidence about the SUV I purchased and definitely recommend them to anyone looking for a new ride.

Recently I made a purchase of a pick up truck and let me tell you my experience working a deal with Carlos was second to none. He is a true professional, his customer service is incomparable, he worked with me to get me the best deal and the whole process was quick and easy thanks to his attention to detail. Very approachable person who made me and my family feel at home. We had no discrepancies what so ever and I drove the truck back home 2 hours away with no issues, very smooth ride. Carlos my family and I genuinely thank you for your excellent service. I definitively recommend this place to anyone looking to purchase a vehicle.

Carlos was a true pleasure to deal with. My Jeep was the first purchase I've made here and it was a great experience all around! I made an appointment online to come in and see the vehicle and take it for a drive. Carlos was helpful and no pressure at all. When I decided to purchase there were no gimmicks or hidden fees, just the price we had agreed on. Drive past those fancy monster dealerships and avoid having to play their games. Give Carlos a chance to earn your business and I think you'll be glad you did!

I purchased a 2012 Chevy Impala from Carlos. The car had a minor mechanical issue after I left the lot, and Carlos sent me to his mechanic a week later and resolved the issue. I highly recommend Used Car factory and Carlos was a delight to deal with. Not many used car dealers come through with promises, but he promised to take care of me and he did. P.S. I also loved the gold drape he had going on..... LOL

This dealer was one of the best dealers I’ve ever dealt with. He was reasonable on the price, he was knowledgeable about all of his vehicles. He really takes pride in what he does. If cars have not yet been fully expected, he will not sell them. I’m not the type to give reviews, but this place definitely deserved one. If you are looking for a great reliable vehicle shop with Carlos at Used Car Factory LLC.

A whole week of going from Dealer to Dealer in search for a decent family car. Having not so great credit I had 0 Luck! Finally walked into Used Car Factory LLC, for a Honda. Walked out with a 2014 Mercedes Benz in MINT condition!!!!! Amazing price, Carlos was able to keep me right under my preferred payment amount! Carlos was absolutely amazing, very professional and quick!!! 100% Recommend!!

I've had nothing but a good experience working with Carlos, He is honest, patient, and professional. Being a retired husband and wife, he worked with us on the price that we could afford the vehicle we needed and even repaired some of the things that was wrong with it without added cost to me. My wife and I would highly recommend him to help anyone find their special vehicle. Thanks Carlos.

Recently purchased a car from Carlos and it was a great experience overall. Easy to talk with, no hidden fees or ridiculous mark ups like the larger dealerships I went to before I found UCF. Post purchase, had a minor issue with the car and true to the warranty provided, Carlos had it repaired quickly and car is running great! Highly recommend coming here over the larger dealerships.

This dealership is the absolutely fantastic! The owner Carlos Roca is awesome to work with, he personalizes your car shopping experience and makes sure you love the car you pick. I have purchased my second car from this dealership. I have had the first car for over 2 years and have not had one issue. Overall great experience and will recommend everyone to get your car from here!

I was recently at the Used car factory in Jacksonville and I bought a blue hellcat challenger and the car was great the owner Carlos was very nice and honest with everything about the car he spent a good part of the day trying to get me the best deal he could. I went to many dealers but none of the salesmen told the time of day that Carlos took and I'm very happy with the car.

After searching endlessly through the large, hassling dealerships around town, I was finally able to find a new ride through these guys! Carlos and Danny are top tier salesmen and their business ethic reflects that. Thanks to this crew at Used Car Factory LLC, purchasing a vehicle was quite a breeze and l would recommend ANYONE looking for a vehicle to check these guys out!

I’m late with my review but better late than never!!! I want to shout out used car factory but helping me by a car after a car accident that totaled my car. No one would approve me but with diligence and patience they got me approved. The service was great too! Thank you Carlos and Lydell!!! If anyone is looking to buy go see them I’m glad I did Sabrina

Excellent experience, great and affordable prices. Mr. Carlos was professional and helpful. I am an active duty military and he has excellent offers for us. My 2011 BMW was in excellent condition and he made sure that it was in perfect condition before I bought it. I will recommend this dealer and I will support this small business.

Thank you Carlos for the great experience!! Carlos is a very kind, honest, and very hard working guy. Gave me the keys to test drive immediately with absolutely no pressure. My vehicle was also SPOTLESS clean inside and out. Not a lot of car dealers put that much effort into detailing. Check his stuff out.

Bought as car there yesterday and couldn't be more satisfied with the experience. They had the exact car I wanted. The staff worked after hours to get my deal done. Everything was excellent. They made it very easy, very comfortable, no pressure, no stress. I would highly recommend buying a car from them.

Carlos was great. I bought a 2014 Chevy Silverado from him, which was well maintained and very fairly priced. He did his due diligence on the truck's history, was very accommodating and friendly, and made the whole process quick and easy. Would definitely recommend to a friend!

Wide range of vehicles to choose from, and all of them are clean and well-maintained. The owner is great and extremely professional and made the first time car buying process simple. I would recommend anyone who wants a used vehicle and a decent price to come here.

Carlos and his staff were top notch. No pressure, up front and honest, which is needed today. Everything went smoothly and my wife is happy with her new vehicle. Highly recommended for a fair price and they use CarFax so there is nothing to hide with the vehicles.

Carlos was very helpful and friendly. Anything we needed he was quick to jump into action to make sure that we were taken care of. A great business and a superb buying experience. Would highly recommend if you are looking for a great car at a great price.

Very pleasantly surprised with the service and attention my husband and I received when we purchased a Honda Fit from Carlos at Used Car Factory in Jax last Thursday. Thanks for making the purchase a smooth and no pressure transaction. Don & Gisel

Needed a Car for my son so I put him on a mission to find one , I wanted him to get the experience of buy a car , Well he found one at Used Car Factory and did all his homework on the car he wanted, which was a 2008 infiniti the car was in

Would never recommend this dealership. Carlos sold me a car in which i was approved for an auto loan from my bank (with a trade-in included on the loan). My bank issued him a check for the purchase of the vehicle i wanted and was approved

Carlos was such a pleasure to work with. First time I went to a dealership where I didn’t feel pressured into buying anything. Extremely honest, informative about other services in the area for car detailing, window tinting, etc. He makes

I just bought a Nissan Altima from these guys. Great shape, I've no problems with it and they threw in a fresh battery and oil change. I knew the owner was a good guy soon as I saw him. Him and his family are regulars at my restaurant and

I recently purchased a 2012 audi from here. I had a great buying experience. Carlos and Danny were very helpful in making sure I got the car I wanted and at a great price. I would definitely recommend them for anyone looking to buy a car.

Carlos is Definitely a great businessman who believe in providing great customer service skills. Me and my family was searching for a SUV in a great price range for the longest. I was approved for a 21k loan at a 5.5% apr and I’m a first

I was extremely skeptical in purchasing a used car from a small dealership vice a large one. Carlos treated me like his own blood brother and made sure I was completely satisfied with my purchase. No sales tactics used and he was honest

Carlos & Yanny worked with me through my purchase of a 2012 Scion TC and I couldn’t be happier. I’m not exaggerating when I say I didn’t make it easy for them but they got it done with nothing but patience, respect & understanding every

I wanted to share my experience with this dealership in hopes that it’ll help others who come by not miss a good opportunity! I found this place online, I was shopping for a particular vehicle and saw that this dealership had this car

Did a test drive in a vehicular I was interested in. A fault came up during the test drive, but they expedited repairs to allow me to drive again. They were all friends and down to earth. Great bunch of guys who will help you out

Amazing experience, these gentlemen are legit and honest. Straight to the point when it comes to pricing and nothing hidden. Highly recommend and definitely will be returning for another vehicle. Gentlemen, job well done.

Great place to get a car! You know you're among friends with these guys. No pressure and everything settled and done fast! I definitely recommend Used Car Factory LLC if you're looking for a good car and great service!

Just bought a super clean Lexus LS from Carlos. My kind of dealership. Will be back next year for my wife. Seems like he has something for everybody and all the vehicles are clean. Super happy with my purchase

I would highly recommend anyone to buy a car from here. The owner, Carlos, is incredibly helpful and easy to deal with. If I ever get the chance to do business with him, I would do it in a heartbeat.

Just bought a pickup from these guys, and I'm really impressed with them. The quality of the vehicle and the customer service are top notch. This place is a gem. I highly recommend! :-)

This place is amazing!!!! I bought a car here and it was an amazing experience!!!! Didn't spend all day here. That was actually the best part. We came, we saw, we conquered.

Carlos went above and beyond to make sure we were getting the best deal possible and with a quality car! Super personable dealer overall — 100% would recommend!

I bought a car from Carlos and he is the best. My car is so nice. It runs great and I’m so grateful for a honest businessman.

Just bought a 2015 Nissan Altima. Clean reliable cars and very good staff service. Much appreciate the help.

Great business. Provides good and professional service, even after the car was purchased.