DO NOT GO HERE! Terrible customer service on the phone. Also, strange operating practice by not being able to get a quote on a certain medication. They want you to see the vet before they'll give you any quote. So essentially they want you to spend $70 for the consult, and if you can't afford the medication....oh well. Yeah...shady operating procedures. After reading one of the reviews below regarding putting a perfectly good dog down, I must say that I agree. They have very little concern about their longtime customers and seem to be in it for the money. Terribly saddened by this because I had sent two of my dogs to them for quite a while. Dr. Nguyen was an awful doctor. Had to tell her to look more closely at skin issue before she was like "oh yeah." If I have to tell you to look more closely before you notice anything is wrong, then I question your thoroughness. Claims that excessive tearing is just "normal" for a French Bulldog. Claims this is part of their "natural conformation." Lol Never heard that one before. I'll be getting out of this place ASAP once I have all my dogs necessary needs met. This place is not looking out for the best interest of their clients. I originally picked this place because it is closest to my house. Dr. Chapman was a doozy on the final visit I'll ever make to this place. She decided to bring up this specific review in a consultation about another dog and state that it was inappropriate for me to go on a public forum to "publicly bash" her doctor. LOL. She must not understand how the customer's voice, how word of mouth, and how proper customer service should work. She was not just rude but a plain nasty human being. Her final hoorah was when she stated "you will not find a better vet than me" and slammed the door. LMFAO. Trust me it isn't that hard. I implore those of you who read this to do the same. There are much better vets not just in the city, but in the area. If she was such a great vet, she wouldn't be working for the walmart of veternary offices. Like I said above, the only reason I go here is because its closest to my residence and honestly, the used to be the cheapest. They've since raised prices which just shows me....business is struggling. Not a surprise. I am a dog person. I go to dog shows every week. I participate in agility and obedience. Most of my friends, I've met through dog events, seminars, sports, etc. I OFA test all my dogs for all recommended tests for my particular breed because I breed for the bettering of the breed. I have whelped litters before and I've placed multiple championships and grand championships on my dogs. Honestly, I should have known when several of the vets that support responsible and reputable breeders, as well as friends, told me not to go here. I took a chance, and I now have learned my lesson. They are a money grabbing (ironic) practice with very little knowledge about breeders, REAL conformation, or anything outside of vaccines, spays/neuters, diarrhea, and ear infections. Just goes to show, a good vet is worth the drive. Reading about others people horror stories reaffirms this place is trash.

A few minutes early for my appointment, 15 min on hold, 20+ min after my appointment time they come to get my foster dog. Maskless people with their dogs wandering around the entry way, techs coming up to have me roll down my window to ask which client I was because they couldn’t find the one they were looking for, other clients loudly frustrated in the parking lot over wait times. I tell the tech that takes my foster dog to please use a muzzle if they feel at all uncomfortable, foster is muzzle trained with both kinds of muzzles, and I’ve never taken him to a vet before. He promises me they go really slowly with new patients and will muzzle if needed. Back and forth on hold for almost 2 hours with techs and vet to approve things & pay for things while I’m sitting in my car. Taking twice as long as usual which is ok because I’m assuming they’re being careful and they’re obviously busy. They tell me he’s doing great, vet says he was wonderful. A tech brings him out and forgets his leash. I ask her for it and she says “By the way, you’ll be getting a call from Animal Control, he didn’t appreciate us poking him and bit a tech’s thumb.” I had to have her repeat it because I was shocked. I said I explicitly told the tech to use a muzzle if needed to prevent anything like this from happening. This was completely preventable and my trust with this clinic has been lost. Now I am going to have to deal with Animal Control and Bite Quarantine because they were irresponsible, didn’t listen to me, and didn’t take advantage of safety equipment that would have been so easy to use. They are clearly overwhelmed. Animals are being put at risk due to poor management and unsafe techniques.

The best vet I’ve been to probably ever. And that’s coming from someone who sadly had to say goodbye to their best friend. I brought my sweet boy, Montana, in because he wasn’t seeming like himself and they got him in same day despite not previously being a patient there. Dr. Nguyen was so thorough in her examination of him that she found something I’d previously been unaware of. Montana needed bloodwork and then needed an ultrasound which they were able to get him in for two days later. From the ultrasound we learned that we were losing our sweet boy and there was nothing more that could be done. Dr. Chapman stayed on the phone with me as I sobbed and took time to compose myself and never rushed me off the phone. The next day I received a call from Dr. Nguyen where she took the time to express her condolences for our family. The compassion both of these doctors showed was above and beyond and I could not be more grateful that they were the ones who took care of Montana in his last two vet visits. We said goodbye to Montana the following weekend at home (with a home vet that was recommended to us by Dr. Chapmen) and today, a few days after saying goodbye to Montana, I was able to get my other dog, Remo, in with Dr. Nguyen to talk about the depression he’s been exhibiting since his brother passed. Again, total compassion from everyone in the office. Also, an extra special shout-out to the techs and the front desk. Literally everyone goes above and beyond there in any way they can. I will only be taking my pets there from here on out.

I am trying hard to like this hospital but the lack of emotion and unprofessional employees is taking its toll on myself unfortunately. This rating starts from my first horrible experience where we took my dog here to lay to to rest. I chose the full package for my dog including the paw print, ashes and everything. When we came to pick everything up, the last name on the box was incorrect , the paw print wasn’t there and the response I received was “sorry” , we will credit the difference in package. Is it me or that response had no remorse or empathy ?? Now today I called and asked to bring my dog in for monthly allergy shot. I was advised I have to pay for exam for allergy shot in which I explained I am out of town for 2 weeks, can I do exam after or get my prescription. I spoke to Lisha first and when I asked for the above 2 options , she must of gotten upset and started talking over me . I asked to speak o supervisor or manager in which Ashley - tech supervisor , came on the phone. She spoke to Dr Chapman and she called me back stating no exceptions can be made, they will not release my prescription to my dog for allergy shot. I guess I feel sorry for my dog who has to get a monthly allergy shot for life and she has to suffer because our vet will not provide options except for to wait for 2 weeks (I’m out of town) and to come pay more money for an exam. Does the yearly exam really impact or affect allergies??

Absolutely outstanding! My Cheese boy recently underwent an emergency cystonomy at the hospital on Frontier after I picked him up from someone who was sitting him. I took him to VCA Tanglewood the following morning since he was still unstable and dehydrated. The staff here exceeded my expectations. The front desk staff was welcoming and got me in immediately even though I was a walk-in right as they opened. The two techs I talked to (oh boy, I wish I remembered their names) were fast-acting and professional, and Dr. Abbott was also very professional and informative. I didn't feel like I was being rushed or that I was being treated as a number and above everything, I felt listened to, even when I was being a crazy cat mom, calling in every 5 hours to check and see how he was doing. I appreciated our second visit even more than the first, because when he was released, a tech sat down with me and went over his blood values with me rather than sending me off with an "everything's great now, you can go home!" As a tech myself, that left an extremely positive impression on me. Everyone was very kind to Cheese, and they sent me home with several different Urinary SO samples. I will definitely be taking the big Cheese here from now on. Thanks everyone!

We have been taking our pets to Tanglewood Animal hospital for a couple of years now and they are amazing! Everyone is so kind and professional. I am so thankful for Briana Travis who helped us save our kittens life. We rescued a 6 week old kitten (named Keanu) who was riddled with fleas causing her to be severely anemic and so weak she couldn’t even walk. Her blood count level was at 12 and we were doing everything we possibly could to save her. Briana was so helpful, she recommended some great products, and told us exactly what we needed to do to ensure our Keanu was getting every single nutrient she needed. My boyfriend and I were around the clock every two hours syringe feeding her, utilizing the supplements recommended, and providing Keanu with 1000% of love and dedication. It was not easy, but we did it! We brought Keanu in for check ups and 5 weeks after we initially brought her in, she was in the clear. Flea free and blood count normal. Briana was very straight forward with us but also very optimistic which made us feel like we could really help our sweet girl. Today Keanu is a very healthy, happy, and energetic 10 month old and we know she would not be with us had we not had Tanglewood hospital by our side.

EDIT: two years later and I'm still in awe of the level of care and service the entire team here gives you. I've moved and added a new dog to my family and I still make the drive out to VCA Tanglewood with both dogs because they are 100% worth it. They are just so kind and genuinely care about their patients and the owners. They never make me feel bad even when I make unnecessary appointments because I'm an insane worrier. I honestly can't say enough good things about this clinic. The team here is simply amazing. I’ve always been pleased with how they work but my most recent visit really topped the charts. I have a greyhound that’s scared of strangers, she’s a firm believe in stranger danger and has mini freak outs when people try to touch her. Everyone here is so kind and understanding and PATIENT with her and they do things on her terms and never push to make things go faster. They turn what starts out as a stressful situation into a comfortable one with gentle care and generous treats. To top it off, I do competitive sports with her and were kind enough to give me some medication to stock my emergency kit with. I’ve been to a lot of vet offices and this one is by far the best one I’ve ever been to.

I had the misfortune of encountering Rachel R. She was extremely rude. I called later that day and cancelled my appointment. I refuse to spend my time or money at a place with poor customer service. I typically take my dog to a different VCA location and I decided to give Tanglewood a go because it's closer to home. Rachel somehow couldn't retrieve my pet's information from another VCA location. Leaving me to do the work for her. I simply called the location I used prior, and they confirmed all my pet's info. The associate even told me to give Rachel her name and she would personally help Rachel get the records. All Rachel had to do was call. When I told Rachel this, she had the nastiest attitude. As if I was inconveniencing her. Rachel clearly did not want to do her job. I practically did it for her. If she did not want to do her job, she should not have gone to work. After speaking with Rachel today I will never go nor will I recommend this place to anyone. You do not get to treat people that way and expect them to trust you with their pets and pay for a service.

We had to unfortunately put our dog of 11 years to sleep yesterday. We immediately got an appointment with the offer of coming in before appointment if needed. We were also offered the room for the entire day if needed. Every single person we met was absolutely incredible. The techs were so kind and compassionate. We have young children and they were with us in the room when our dog passed. Dr. Travis was a lifesaver. She is perhaps the kindest, most compassionate person I've ever met. I felt so safe and cared for. Our sweet dog was given so much love by everyone at Tanglewood and nothing felt rushed. I hope anyone reading these reviews are not needing to euthanize, but if you do, please go to Dr. Travis. She and the techs (I wish I had names) are the reason we are standing today. Winchester passed surrounded by love and not just from his family, but the entire staff at Tanglewood. Thank you for helping us yesterday, we are eternally grateful. With euthanasia and cremation (we did not do a private cremation), we paid right around $250.

I've been taking my animals and others I've come across to this location for over 5 years, and I can say with total confidence that EVERY single person on their team has treated us with exceptional care. The diagnosis have been accurate repeatedly. They thoroughly educate me on their protocol, the outcome and answer the slew of questions I have. They've always told me "come in" on emergencies. Again, this is everyone from the desk to the doctors. I don't live close, but this place is a treasure and I haven't gone anywhere else since I've found them. Dr. Newman typically cared for Ronin, and this week we met Dr. Chapman and we're THRILLED with her. It's a testament to the character and caliber of this office that someone like her has joined their team. She has a sincere air and keen intelligence. Despite the circumstances of our visit, I enjoyed our conversation. Needless to say, my dog's health is foremost on my mind right now, and there's no value I can put on the peace of mind I have because he's in their hands. <3

I am soooo increadably disappointed and partly infuriated with this place! I use to love it when it was not a VCA hospital (use to be fearher and fur) and now it’s very obviously only about the bottom dollar! Their prices are outrageous and you can’t do anything without them also charging a $60 exam on top of it. Was $170 for walking out with generic pain meds and antibiotics. The med and procedure prices have all but doubled on top of that and at one point the tech was even snarky when telling me I needed another rabies vaccine for liability purposes, even though I had it done and just needed to get it at my house. And I can go on, but won’t. I don’t even write reviews, this is how upset I am at their service after becoming a VCA clinic. I’m never going back again.

I wouldn't recommend going here i was going to a very difficult situation and depression at the time i had just adopted a Rottweiler, i took him to get his follow up after being neutered. As soon as this vet woman walked in she didnt like my dog & no she said i refuse to get near this dog i suggest you take him back this dogs are very dangerous and says you're in danger this dog can kill you you know if he gets lose he can kill a child and the dog will be put to down and you will go to jail .. She didnt bother to check him and i left their crying and having to pay the bill. I was so upset i took him back to the adoption shelter and been in deeper depression .. So no i dont recommend this place thanks to this woman i let a beautiful Rottweiler go...

Tanglewood VCA is the only vet I will ever recommend. They put love for animals and compassion over the almighty dollar, and the doctors and staff are so empathetic and caring. They were honest and realistic about our options, putting mercy for my old girl over money to be made off of surgeries that she likely wouldn’t have survived. The entire staff cried with my family as we made the hard choice to have our old girl put to sleep, and they were so careful and delicate with our fur baby and us as we proceeded. They even helped me regain my pet parenting confidence after a previous vet had belittled me to the point of tears. I can’t thank them enough for the love and kindness that they showed my sweet girl and my entire family on that day.

We have taken our pets there for over ten years. The place was called Feather and Fur Animal Hospital. The two vets, Dr. Blatt and Dr. Newman are wonderful! Sadly Dr. Blatt sold the practice to V.C.A. and retired. So much has changed and for the worse. In November, I had to go in person after several phone calls with different staff, failed to clear up a simple issue regarding my dog's prescriptions being filled. In Decemember, I received a statement with a balance due of $25.00 dollars. I have no idea why I have this charge. In January I called to have my dog's shots updated just to hear a sales pitch on joining a wellness club with monthly fees. It appears this place is now profit driven with poor customer service.

This clinic was a much better place to take your vet when it was locally owned. Now it is owned by VCA (aka Mars aka the candy company) and the corporate influence shows. When my animal was sick I made the mistake of taking my pet here and rather then show that they care they took advantage of the situation to shill an overpriced "care" plan that I stupidly signed up. Their Careclub plan is overpriced and not a good value for what it offers. You and I are much better off saving the money that is shelled out for the plan and saving it for preventive care and when emergencies arise. If I could go back in time and slap some sense into myself and tell myself that this clinic doesn't care about me or my pet I would.

All about a profit. $220 is the price they charge for a $58 supplement! A recommended liver supplement to pair with an anti-inflammatory. I can order on Chewy and Amazon, same exact dosage and # of pills cost $58 vs. their $220, $2640/year! When I told them they were price gouging, they added a chronic condition discount, bringing the price down to $130. Sad. This was their 2nd chance, after being very disappointed with our initial visit. Our initial visit, the vet heard nothing and came back with a $1200+ estimate for something I didn't bring up as a concern and I had to reiterate my concerns, each was sporadically "addressed". Its sad to see the profit margins of private practices taken over by corporations.

We have used VCA Tanglewood on Manchaca in Austin for the last 25 years and each one of our pugs are treated like royalty when they arrive for services or boarding. They really care about each little buddy that comes through their doors. JJ is amazing and so attentive to Odette when she comes to visit them. She is a real asset to their business. Rachel and Beatrice are always friendly when we've spoken with them on the phone to schedule appointments, boarding or ordering dog food products. VCA Tanglewood Animal Hospital Veterinarian’s, tech's and office personnel are very professional and caring with each encounter including end of life care. We will continue to use them for each of our pets as time goes.

I have to admit that initially I was really unsure about this place. My Chihuahua is my baby, and she is all I have. I am the type of person that will ask for proof to back up your present and future decisions towards my pet's care, because I want the best and only the best care for her. Dr. Matthyssen is really knowledgeable, caring, and precise with treatments – leaving no doubt in her decisions. I won’t lie, every single time my Chihuahua has to go into a procedure – as simple as it can be – I am always really worried. That is until I pick her up that my worries are gone. They always assure to give the best care for her, and that is why I took the time to write this review. Highly recommend this place.

I woke up on a Saturday to my cat needing emergency attention. After googling a nearby emergency vet, VCA came up. They told me they were not an ER vet but to bring my cat anyways and they would work her in despite not having an appointment. Upon arrival, they saw her immediately. Everyone was extremely helpful and kind. I was in and out very fast and I felt like my cat was in great hands and got the best care she possibly could have. This was the most pleasant vet experience I have ever had. I recommend them to everyone- they genuinely care about the well being of the animals. They even called the following Monday to check up and make sure she was okay. Thanks again, VCA!!!

Absolutely the best vet clinic I've ever been to! We've been going to VCA Tanglewood for 1.5 years, and we've had nothing but the best care! They are always patient with our dog, who is extremely anxious about visiting the vet, and they always take the time to befriend her and get her to relax before beginning the exam. We've had to take our dog in for several concerns, ranging from UTI's to a tooth extraction to back pain, and every time the veterinarians are very good about explaining every option, giving recommendations, and getting us prescriptions quickly. Scheduling is easy, and everyone at the front desk is so patient and kind. Highly recommend!

Dr.Chapman and the staff are amazing here. We’ve been taking Benji to Tanglewood for over 3 years and dr. Chapman is the BEST. She always goes above and beyond her duties to make sure Benji is treated well and she has found the root cause of Benji’s issues. She’s been the only one who could diagnose Benji’s parasite problem and also recognized Benji had partially torn his ACL. No other vets could figure these issues out!! We don’t know what we would do without Dr. Chapman. She’s amazing personality and is very caring. We appreciate her so much for her dedication and passion. Benji loves you dr. Chapman!

They are SO friendly and knowledgeable. My dog has a big bark but is such a baby. Of he sees you hell bark but if u get close hell roll over. It makes it a little difficult to take him outside because people will generally be afraid of him. The staff at VCA all made an effort to say hi to him. They let him get comfortable with them, smell them, then went out of their way to come back and say hello to him. It's definitely reassuring. I know when we bring him back he will be a bit more mellow since he's now familiar with the place and people. They treated him and us with a lot of care. Highly recommend :)

Took my dog here for random sores he has been getting for weeks. The staff is very friendly and efficient. I was in and out in about 35 mins. Dr Chapman is very friendly and personable. She has a very good knowledge of pets and explains the problem in details to where you can understand. I highly recommend this vet for anyone looking for a place to take their pet. After 3 days the sores are finally starting to heal up and my boy is feeling much better. Thanks to everyone at VCA. They also texted me the next day to follow up on how my dog was doing. Great customer service you have a client for life now.

Love VCA. The vets are honest and don’t try to make an extra buck out of you. I recently had a newborn and my dog was being aggressive towards the baby. I called the office distraught and Dr Chapman picked up the phone and was kind enough to spend several minutes on the phone with me, helped calm me down, and told me exactly what to do over the phone. I appreciate her so much! With her tips, each day our pup was more accepting of the baby and now, I’m relieved to say that he loves her! Thank you so much Dr Chapman! You’re kindness is truly appreciated and I am forever grateful for you!

This vetinary clinc is the best! My 13 year old Yorkie got sick, and I called the place I had taken her to before, and they had no appointments to see my very sick Yorkie. I called about 7 other vetinary places, and they told me the same. I called VCA Tanglewood Animal Hospital, and they were able to see my very sick Yorkie. They were awesome! Took very good care of my Yorkie and checked on her the next day. I have changed to this clinic for my Yorkie and am very pleased with the care they provide! Dr Travis, vet techs, and front office staff are all very ah-mazing! Thank you so much!

When this practice was still Feather and Fur, it worked for me. My elderly cats had many years of history here. Dr Blatt and Dr Newman clearly cared more about doing the best for pets. That sometimes meant talking to me over the phone about my decrepit 17 year old cat versus me dragging her in to be seen and then being traumatized and loosing weight for weeks afterward. VCA is clearly fee driven and since Dr Blatt and Dr Newman have both moved on, this is basically an entirely new practice. It's a shame to totally loose so much medical history at the end of a failing pet's life.

I call to setup a sleep appointment for my gour legged little one. it took every thing i had to make the call. took my information set appointment. I celebrate his life with my 3yr and 5yr. Took him for our final goodbye. one hour later I got a phone call telling me that Vet will not do it, she felt it was not necessary. my dachshund was in pain , i know this because his body will shake when walking. He was constantly crying, but what do i know. The vet sure did know to say more test are needed. after one test after another and no answers. stay away from this place.

This is THE best vet I have ever been to!!! All the doctors and nurses are fantastic. I have small/ older dogs and during my first visit the doctor got right down on the floor with them and did their exams on the floor! They are easy to schedule with, everyone is very knowledgeable, caring, and helpful. Even when I've just called with random questions, they always do everything they can to help out. Dr. Chapman is an absolute dream and has been with me and my critters through some of our hardest times. And I am forever grateful!! I would give 10 stars if I could!!

My cat died because the real problem was not what they thought to be. They also charged quite some money for the visit. Well this happens sometime and I understand. One thing to note is that this place charge you separately for doing the X-ray and explain it to you! It's like $200 to do it and another $150 to know what's going on. I also understand if this place does not have a vet who can tell you what's going on from a X-ray! Can you believe it? The worst part is they try to charge you again 6 months later! That's paying them twice for something they did wrong.

Have brought my cat here since I got him, on a recommendation from a friend for Dr. Travis, and I'm glad I did. Today Dr. Travis and her assistant, Erin, helped my cat with vaccinations (it was half price when I went, but I don't know how often they run the half price clinic) and flea prevention and were both knowledgeable, kind, and took great care of my cat. I see a lot of happy dogs out in the lobby, too. She and all the staff here are friendly and professional and the facility is nice. I'll keep coming back. Thanks VCA and Dr. Travis!

I ABSOLUTELY LOVE THIS PLACE &ALL THE STAFF! I've been taking my big dog for five years and just singed up my little dog yesterday and would think of taking them anywhere else. They are always professional friendly and very helpful. You can really tell they care. When i looked at the reviews i couldn't believe they woul have had anything but five star reviews but i guess you can't please everyone. If you want a great vet for your loved ones this is the place! Thank you vca Tanglewood for giving me peace of mind with my babies

These people are amazing and so very caring for your pets. Both of my dogs Winston and Fern have been going there for regular check ups and support. Today my dog Winston was attacked by another dog while we were on a walk. He had puncture wounds and lacerations around his neck. I immediately took him to VCA Tanglewood. Although we didn't have an appointment, they took us into a room and evaluated him. They were so kind and patient. Dr. Matthyssen , Gary, and all of the staff were so helpful. I am so thankful for them.

I can not say enough amazing things about VCA Tanglewood! The entire team is fantastic, responsive, and dependable. Dr Matthyssen is a saint in my book. She has supported me and my pets by navigating their health needs and I trust her implicitly. Everyone that I speak to within this practice is always kind and helpful. I am very particular in choosing vet care for my pets and this practice exceeds my expectations every time. If you are looking for excellent pet care look no further then VCA Tanglewood.

A bit pricey, but I guess it is what it is. I had to take my yorkie Ty in June because he was mauled by a bigger dog. They were able to see me very quickly, and I appreciated that very much. I called other places in the area and they said I would have to wait at least 2-3 days. Tanglewood Animal Hospital was able to see me within the hour. My other dog Maggie has needed to go see them, and I really liked how the veterinarian was able to explain everything very thoroughly. Thanks again!

Another visit and VCA has officially stolen our hearts. The staff and Dr. Matthyssen are the sweetest and so knowledgeable. We’ve taken our little pit (who has got some anxiety issues) a few times now for a leg injury and some dental work and every time we leave impressed with the price and the amount of love they give our dog. We’re apart of the Care Club and it’s has saved us HUNDREDS. So blessed to find the best vet care in Austin right down the street from my neighborhood.

My dog had a twig lodged in his throat. He was choking, foaming at the mouth, and eyes were closing. No other hospitals would take him immediately and VCA Tanglewood accepted him right away. The nurse took him into the office quickly. The staff was exceptionally kind and empathetic, placing the needs of our puppy before anything else. The best hospital by far. They were everything we needed during this stressful emergency. My boyfriend and I forever grateful.

We started coming to this vet about 6 months ago after going to see them for an emergency visit. They ALWAYS make time for my pups especially if they need to get in fast for something. They are always kind, quick and informative about my animals. When it's time to pay, they do it in the room which saves so much time! We are so glad that we switched vets to VCA Tanglewood and plan to continue using them forever. Thank you so much for being wonderful!

Really great staff! Everyone was so kind and the doctor was wonderful. I adopted a puppy last week from the Humane Society. They didn’t charge us anything because he was from there and it was within the first two weeks of adoption. They sent us home with pet food, pet treats, poopie bags, and his meds for kennel cough! No cost at all! We will be coming back for his next round of shots soon. I plan on bringing my cat here as well instead of PAZ.

I have been bringing my dog Louie here since he was 8 weeks old, he has a lot of health issues and VCA Tanglewood always go above and beyond to accommodate his needs. During Covid-19 their operations felt very safe. Their precautionary procedures were executed excellently and they are normally able to get me in on the same day if its an urgent matter. I want to thank the whole staff at Tanglewood for their love and passion for our animals.

Vet care is great. Been coming here for 8 years...but...The office staff are a mess. On hold for 20 minutes at a time. Someone will come back on and not know what is going on. On hold again. Picking up meds is awful too- on infinite hold, then they come on "and don't know what's going on or why" then hold again....Super frustrated with the office staff and the lack of phone etiquette and knowledge.

I take both my pups here for emergencies. They have an in house lab and on call surgeon. I have dealt with a couple of different veterinarians at this location and both couldn’t have been better. They notify you by text of your appointments and they even text me the next day to check on one of my puppies. I thought it was probably an auto-message, but she actually text back and was very kind!

My family's dog (~10 yo) had a lesion on her tail. It had been there a while and wasn't improving. She seemed fine although she licked it sometimes. I brought her here and they said they'd need to amputate her tail. They made it seem like no big deal. After the surgery she seemed weak and slow for a few days and then died. They told us "there must have been something else wrong with her."

I am so touched how beautifully VCA Tanglewood handled end of life services for my dog, Harley. They were so caring at such an emotional time. Dr. Travis was comforting and didn't rush anything. Every detail was thoughtful, even the little heart sticker on my dogs iv drip bandage. Thank you, thank you, thank you for making that experience as peaceful as it could be.

This place has always been kind to me and my furball. However I'm giving 5 stars because Lisa was very sweet and acknowledged my upsetting conversation with a another female (didnt get a name) whom didnt even explain another way to help my situation. Lisa Thank You for finding a better way to fit my need. I will be seeing you soon for my Penny's check up :)

They are clearly not interested in acquiring new customers because I was left on hold for 10 mins while Beatrice rudely told me she was helping someone else. When she came back she told me something that didn’t sound right and when I questioned it she actually hung upon me!!!! Def won’t be taking my animals to them!!! Very poor customer service!!!!

We had to put our sweet 15 year old dog down. Our anxiety and emotions were heightened by the thought of the process. The service of the staff and the heartfelt support made this tragic event into a peaceful goodbye. If anyone has to do this, please go here. No words can express how much I appreciate their professionalism and nurturing demeanor.

Dr. Danielle Chapman is one of the best vets in Austin, I’m so glad she recently moved VCA Tanglewood. She has taken the time to build a relationship with my pup and provides a high level of care and expertise. Plus, the staff at VCA Tanglewood are the epitome of welcoming and caring! I highly recommend this clinic for anyone looking.

Called VCA Tangelwood Animal Hospital, after about 30 minutes, of Beatriz checking with doctors and lab techs, I had all my questions answered. I apologized for taking so much of her time,.her comment was “Well we need to take care of Bella.” . Continue to be impressed thanks, Beatriz. This vet and staff beats my last by 100%.

Been taking my pup here for over a year but since they SOLD OUT TO CORPORATE it seems like a money grab. Walked out with a $500 bill for some shampoos and allergy medicine for my dog. Later when i called for an emergency I was told they couldnt get her in for 2 weeks. That was the last straw - they dont care about Animals.

We recently moved to the area and had a bad experience with the Circle C Animal Hospital. We were then referred to VCA and were saw on a walk-in basis by Dr. Abbott, who was loving and gentle with our ailing pup. All the staff was kind and friendly - unlike anything I've seen before. Go here if you love your animal ;)

Our dog cut her neck pretty bad on some fencing, we rushed her to the Tanglewood Animal Hospital and they took her in right away. Everyone at this office was so sweet, they took great care of our dog, even clipped her nails while she was sedated (no charge). I highly recommend this place, 5 stars!!!

I have a rescue dog that is fear reactive due to a past abuse history and going to the vet used to give us both anxiety. The team at VCA Tanglewood is great at working with his boundaries, making us both feel comfortable, and making great care recommendations. My pup even enjoys his vet visits now!

I found a lost dog that had tags from this place. We were able to go in right before they closed. They called the owners to inform them. Gave us a leash and dog treats along with information and directions to the animal shelter. You can tell they care very deeply about the pets they service.

We have been taking our Choc Lab to Tanglewood ever since we got hosed by other clinics. They are always nice, accommodating, and shoot straight with you. We moved to far west Austin and still make the drive south to this clinic. Satisfied client for 8 years now. Roy and Rebecca

My family loves VCA! My parents have been using Tanglewood for almost 30 years. The staff have taken great care of our animals over the years. We recently had to put down one of our pets and Dr.Travis and staff took great care of her during the process. Thank you guys!

My examined my new adopted puppy there, they recommended to buy a care package for $350. After 5 days, my puppy dead. I asked them for partial refund, they refused. It is like a scam, you paid, you will be trapped there. Make money for poor animal, shame on you.

Everyone I have encountered here has been compassionate and patient. My only regret is that I didn't find them sooner. Thank you VCA for providing great care to my boy with empathy and kindness in his last year. I am truly grateful for everyone on your staff.

Great first visit. Staff was friendly, Doctor was helpful and informative. And I was pleasantly surprised at the low cost of the visit. I found my new vet! Even with the curbside visit, I could tell the staff really cares about my pets well-being

By far the friendliest veterinarian office I’ve ever been to!! Extremely satisfied with the care they provide and their obvious love for furry friends. Very happy I chose this location while looking for a new vet for my little buddy, Flynn.

Took my cat in for a check up and the doctors and staff were all incredibly kind, helpful, and reassuring! I will recommend this place to anyone I know with pets. I truly cant express how happy I am with their service. Thank you ladies!!!

Max has been seeing Dr. Chapman since he was eight weeks old. At nine weeks, Max had a stroke which paralyzed his rear right leg. He's eight months now. It's been a rough time, but Max is so much better and actively healthy now. The VCA

I highly recommend VCA. Sadly I had to have my cat put to sleep and they gave me the room for as long as we needed it. There was no judgment for my decision which I appreciated so much. Thank you so very much everyone ❤️

Everyone here is wonderful. Very friendly and helpful. The staff and docs are great. I always have a pleasant experience and my dogs are treated very well. They have Saturday hours which is perfect with my work schedule!

We had an emergency today. This place was reliable and so so fast! As someone who is staying barely alive in their pandemic .... they were very very very affordable I will be recommending this place over and over again.

This location is overwhelmed with the amount of patients they service and things fall through the cracks. Unfortunately, those things were my family, and with devastating results. All I can say is that they failed us.

The Vets and Vet techs are all so nice and really care about my dogs. The receptionist staff are also very nice and efficient at there joss. I’m so glad I chose VCA Tanglewood as my animal hospital!

The staff and doctor were so amazing! They answered all my questions and were so sweet with my 6 month old puppy and my human toddler that had to come along for the ride. We will definitely be back!

I love all the Dr's, techs and office staff. They are very conscientious and caring for the pets and people. Easy to get appts here. They are really wonderful. Our dogs love those folks too!

All the front office staff, vet techs, and veterinarians are just great and one can tell they care. Nice facilities that should be even better after the remodel is done. Highly recommended.

Our cat died and we were new/unsure as to what to do with the remains when living/renting in the city. They were very kind at Tanglewood and were a great help to us in a very sad situation.

Dr. Abbott is the best Veterinarian I have ever dealt with by far. She has always treated our dog with kindness and patience. I would strongly recommend that you go to VCA Tanglewood.

Amazing Doctors and fantastic staff. Can't ask for a better vet hospital. 10/10 in every aspect. Glad we found VCA Tanglewood. They go above and beyond to save your pet's life.

Great staff and dedicated Doctors. It is a pleasure working with them for the health of my pups. A great place to help take care of those little ones. Still the best 9/21/2022

We’ve been using VCA Tanglewood for years. Everyone has been so accommodating and loving to our dogs. They are patient and kind and make you feel that your pet is so special.

It was always a pleasure using VCA for checkups with my fur baby, Luna. We have moved and I am upset we will not be visiting anymore. Thank you for treating Luna like family!

I have had to change Vets due to the lack of care at VCA. When you call for an appointment, one is treated as if you called to get your radio fixed. No care in thier voice.

Can’t say enough kind words about this pet hospital! They took our 3 dogs in for the week when we got temporary evacuated due to Hurricane Harvey. We are fur-ever greatful!

Love this place, my nova is well taken care of here, the staff is polite, professional and the doctor has a passion for helping animals stay healthy.

I've been with this group for 30 years, I don't know what I would do what without them! They are so professional, so lovely, and they save lives!

Everyone is so caring. Amazing staff. Clean inside. Dr. Travis is the absolute best. I'm so glad I started going here. Highly recommend!

Staff is very friendly and nice. The prices for a check up and shots isnt too expensive. Just super happy my cats were happy and well.

Very friendly and very good with our dogs. They fit us in that same day. Very happy with cost and especially happy with Dr Abbot!

They got my pup in early so he didn't go the weekend in pain. It was easy, affordable, and they're super friendly and caring.

Great staff, have taken my dogs here for years. Dr. Abbot is easily the best vet we've ever dealt with.

Staff was so friendly and knowledgeable. Scheduled day-of, and entire visit was remarkably efficient.

I received amazing customer service here! Dr chetman was amazing. I’m so impressed with my visit here

This place and staff are absolutely amazing! I couldn't ask for a better place to take my baby boy!!

Professional, friendly vets and staff. They have provided great care for our dogs over the years.

They have kind staff and doctors, and have gone the extra mile to help my kitties and puppy.

Thank you for sending reminders about yearly appointments for my young fur babies. …

Everything when well. Staff were all super friendly, and made my dog feel right at home.

Caring, Thorough & Professional. They keep my chihuahua healthy & they ease my worries.

The vet got down on the floor with both of my 2 small dogs. They were so gentle.

Great Veterinarians and services, my puppie is back too her great self,,thank u

The most personable, kind, endearing and affordable vet Ive found in Austin.

The staff is nothing short of amazing. Extremely patient and knowledgeable.

They were helpful in getting us information to take a lost dog to shelter.

Staff is very understanding and really care about our beautiful pet's

They have always been super helpful and compassionate to our pets.

The only clinic my dogs walk in wagging their tails....enough said