Bought my bike a year ago from Wes. I can't recommend Wes/Velorangutan enough. I was struggling big time to make a commitment on which bike to buy (analysis paralysis is a thing) Wes let me demo several bikes which is what I needed to make the commitment of dropping the cash on my dream bike. A year later I'm still extremely happy with my purchase and working with Wes is so appreciated. When my XT derailleur needed to be RMA'd Wes took care of me next day and got me riding again. He has answered dozens of questions for me via email. He's not only extremely knowledgeable of all things bikes, he also is so genuinely friendly and goes far above an beyond what's even considered best in class service in the bike industry. When I was demoing bikes he gave the advice to make sure and play with the suspension after riding and really get it dialed in, asked if I had a shock pump which I did not, then handed me one to take home with the demo as well! I honestly don't know how he does it - but I'm so very glad Austin has this gem of a local bike shop. I should mention that the staff in the motorcycle shop are all extremely friendly as well. They're not all bicycle experts (they'll direct you to Wes when they don't know an answer for sure) but everyone under this roof are fantastic people that genuinely want to help you and make sure you have the best experience whether that's for a bicycle or motorcycle.

Such a fantastic bike shop! I was in the market for a shorter travel mountain bike and was initially looking at the Revel Ranger. When I saw Velorangutan offered a demo program I knew I found my new LBS! A Ranger wasn't in the demo fleet but a Rascal was and a weekend later I learned I would have likely bottomed out frequently on a Ranger. Demo'd a Ripley that was great, but after talking to Jesse and Wes a Rascal was on the way. With choked supply chains in this COVID era I was expecting a long build out time but the guys at the shop worked with me on options and I have my dream build, and just a few short weeks later too. Big props to the team at Velo for looking out for their customers. The only place in town I know that'll really let you demo a quality bike and honestly... who wants to dish out a bunch of $$$ for a bike they later learn isn't quite what they were looking for?? They steered my from a possibly regretful decision and I appreciate with each ride on the Rascal I got. I only wish I found this place sooner.

The best bike shop I have ever been to. Jesse and Adam were super patient with me and let me take home four different demo bikes (for free) over a four week period. I hadn't bought a new mountain bike in 20 years and they took the time to explain the new geometry, suspension, components and general vocabulary terms. The owner, Wes, even called me at home after hours just to talk bikes and build options. He encouraged me to take my time and make sure I got the exact bike I wanted/needed for my riding style. I ended up with an Ibis Ripley and Wes did some customizations to make it one of a kind. Skip the shops with big egos and pushy sales people! Velorangutan is the way to go!

I discovered this shop while looking for a specific demo bike. They had exactly what I was looking for and were very accommodating and let me use the bike over the weekend since I had a long drive to get to the shop. They answered all of my questions and Wes was especially helpful. In the end, I decided to work with one of my local shops and ordered a different model bike, but I was very impressed with Wes' helpfulness and advice as I worked through my decision process. He didn't get any money from me (for now), but still really showed a concern for my best interest. If you live in Austin, you'll want to check out what this shop has to offer.

My go to shop.. I have known Wes the owner for 20 years. He was our team captain when I owned my high end shop, Hammerhead Bikes. He is a monster rider, expert racer, won the 24 hours of Rocky Hill years ago with over 200 miles in 24 hours, solo! He is just a good guy that will bend over backwards to help his customers and make sure they are on the right bike, that it fits correctly, that it matches their riding style, goals and budget. I recently purchased an Orbea Occam 29er that has completely renewed my love of riding and I can't get enough! That is what a bike is supposed to do, make you want to ride and put a big smile on your face!

Velorangutan is by far the best bike shop I have ever done business with. The customer service and expertise offered by Adam, Avery and Jesse has been unmatched by any other shop I have been to in Austin. They have the greatest selection of high end mountain bikes and they enjoy talking about them in a way you only get when people love what they do. Adam helped me build my dream bike (a custom Revel Rail) and walked me through ever choice I had step by step until it was exactly as I wanted it. Do not hesitate to make your next bike purchase here, because these guys really go above and beyond on everything they do.

I was in Houston for work a few weeks back and had the pleasure of purchasing my Ibis Ripley AF through Velorangutan. This shop was nothing short of professional during the entirety of the transaction. I waited a few weeks to leave this review to make sure the bike was "wrenched" correctly and it has not let me down yet. This means alot as I live in Florida and would have to visit my LBS for any corrections. I would 100% do business with this shop again if I was local . For those curious, Covid protocol was in place among employees and customers.

Wes is great. I bought a bike from Veloranugtan, but discovered somehow along the line, a part that was supposed to come on my bike was different from what I ended up with. Wes went to bat for me, talking with the bike brand reps, trying to figure out what went wrong, and making sure I was taken care of to make sure the bike I bought was spec'd with the parts it was supposed to come with. Customer support like this is why LBS's are important to keep around and shop from.

Jesse is awesome. He helped me decide exactly which bike is right for me after listening to how I like to ride and guiding me through the demo process. I found my dream bike and Jesse continues to help when I have questions or recommendations that I ask for. If I have any help needed with returns or repairs, Jesse makes it seamless and ensures I have what I need to keep wheels on the dirt. I've never experienced customer service like I've received at Velorangutan!

I'll have to admit, I was skeptical when I first walked into Wes' shop and saw all the motorcycle gear, but this turned out to be the best bike shop experience of my life! I wasn't even committed to the idea of upgrading my trail bike, but here I am riding my dream bike that Wes built from bare frame at a great price. Honest and clear communication, awesome depth of knowledge, access to all the good stuff that a bike geek "needs", I couldn't be happier!

What a pleasure to do business with his shop. The best bike shop experience I've had in ages. They did a custom built Yeti SB140 and Wesley was awesome to work with. Plus the price was way better than the local shop in my city. When I picked up my bike the worker did and amazing job walking through the suspension setup. He was very through. I'll definitely buy my GF a bike there once we decided to put her on something nicer.

All the staff are super friendly and helpful!! They've assisted me greatly on gear/ parts for both my hardtail and full suspension bikes. I've yet to have a bad experience. Not to mention those quick drop ship dates on items they didn't have at the time I went in. Always knowledgeable, and eager to make my experience a great one to the best of their abilities. They're a great team for sure!

I could not recommend this bike shop enough! I purchased a new Revel Ranger from Avery. He’s a fantastic mechanic & he really knows his stuff. There’s no pushy sales. He’s all about getting you in the correct bike. The communication was amazing from recommending the correct bike for my terrain, to arranging to get the bike in stock, to putting it all together. I couldn’t be happier.

I love this bike shop! If you are serious about purchasing a top level mountain bike and want the best customer service, this is your place. Ibis, Revel, Orbea, Industry Nine, etc..they have the goods! They offer free bike demos too and are very knowledgeable. Between the free demo's and their excellent advice, it was a no brainer for me to make my next bike purchase through them.

Phenomenal bike buying experience from custom ordering my bike to the finished product. Excellent customer service and fair pricing from a small local business. Please support this shop and you won’t be disappointed. Check out their wide variety of demo bikes to try before you buy!! Also bought some I9 wheels for my husband’s bike. He was very pleased.

Had an awesome experience buying an Orbea with them! The staff and owner were super nice and helpful on helping me pick the right bike and answering all the questions I had (I had alot). They had many brands and choices and were able to order and receive my bike really fast. I highly recommend checking them out if you are shopping for a bike in Texas!

Locally owned business that is all about providing the best riding experience possible. These folks talked me through all my options, asked about what type of riding I do, what area of town ,etc. No high pressure 'up-sell', just sold me what I needed to get back onto the trails....Ok, I bought a little more than I 'needed'. Great Shop- Great peeps!

Hands down the best bike shop in town! The owner and his crew are top notch service providers with terrific customer service. They will educate you rather than sell you! That goes a long way with me. Their bike selections are top of the line as well. This is the gold level of bike shops in my opinion! Great job guys!

Called this place and Jesse accused me of being a phishing scammer. So much for customer service...I only wanted to get my bike tuned up. Strange interaction over the phone. You might want to explore other local options before this place. **UPDATE, He called back to apologize, so I've adjusted this rating.**

I've lived and ridden in Austin for 30 years and have frequented countless bike shops. Wes and his crew at velorangutan have been the most laid back and professional shop of them all and fully stand behind what they sell and the work they do. Don't let the nondescript exterior fool you. This place is legit.

Seriously the best shop in Austin, Jesse and the dudes helped set me up with a demo bike to check for sizing and helped adjust and change things around when I finally purchased an Ibis. Extremly helpful, tons of parts on hand, great bike brands, and all around good folks.

Exceptional service. Extraordinarily friendly and informative team, inviting, and welcoming and happy to help. Didn’t make a purchase this time as their e-bike selection is limited but if you want kindhearted honest people to do business with, this is the place to go!

Nice retail selection, service communication was lacking; overpromising ETAs, requiring weekly calls to move the service along. Pain points ultimately derived from more demand than one service tech could handle. Hopefully they've hired another to assist with the load.

Awesome service, were able to get my bike in and completed on the same day. They also took the care to fix the problem without having to purchase expensive replacement parts. Great experience and look forward to continue doing business with them!

They have bike demos! This store may have a small space but they have a lot of really nice bikes and components. This store has a better inventory of good parts and bikes than most. The staff is really helpful and passionate about cycling.

Very knowledgeable and responsive. Wes has several solid brands available to demo, customize and purchase (Ibis, Orbea, Devinci). Wes has customized several bikes for us in the past and all have been a great success. Highly recommend!

Wes and his team are awesome. Wes will consider what and how you wanna ride. He'll provide input and put you on the bike that's best for you or build the bike the you want without unneceesary upselling. Chill crew.

Wes and this shop are awesome!! I had a Scott Spark demo from Wes for a couple of days and the bought a better model and got the bike in less than a week. We love the new bike and highly recommend this shop.

Went in thinking I wanted the critics top bike. Wes urged me consider some of their other models. After a few demos I found I was actually way more into the Devinci Troy. Thanks, Wes!

Wes and staff are fantastic. I didn’t have a local dealer and Wes was able to offer a great deal and ship. Now I am on a trail ripper. Will buy my next bike from velorangutan!

My husband and I had a great experience shopping here. We upgraded our bikes and they hooked us up! All the staff was nice and very helpful. Definitely recommend

These guys are top notch. Their amazing try out system has really been a game changer for us to try out xc race bikes for the NICA racer. Thank you Velorangutan!

Every person who works here is super friendly and helpful. Making customers happy seems to be all they care about and the demo program is the best anywhere.

This great shop will set you up with the perfect bike for you. They know all the potential options, and will get you what you need.

Jesse is awesome. Was able to special order some parts for my mtb and received them very fast! My go to for parts and equipment.

Everyone here is super helpful and cool, had a really great experience getting a new mountain bike from them.

Everytime I've gone to the shop they've had what I'm looking for and have been nice to talk with.

No clear directions as to where the freaking shop is....lost business here for certain

Absolutely love this place! Staff is fantastic. Very helpful and knowledgeable group.

Thank for replacing my tube so quick, I would highly recommend this bike shop.

Wes and the team make this shop one of the best in Austin.