We came to the store after tele sales completely messed up our 5 accounts, and Zach spent quite a long time straitening it all out. In the end, we left with 5 lines, all set up and working like they should be. As we left we realized they had stayed past closing to complete helping us with the mess we walked in with. Thanks!!!

The staff here was very helpful when I was switching the family over to Verizon. They sat down and worked through all the numbers with us. They had answers to all of our questions. And when we returned after having an issue with one of the promotional rebates (turned out to be my fault) they helped correct it immediately.

Shae helped me out a couple days ago and I was very impressed on her approach and willingness to help out with my situation. She's very knowledgeable and understanding and not once did I feel rushed or feel like I was being sold to. As a furniture salesman myself I can honestly say she did a great job. True professional.

Glad I Came to this store today! Highly recommend going in and looking for a very helpful employee Naomi Cano! She was awesome, knew what she was doing and why she was talking about! the process was a smooth one on switching plans she found the best and affordable plan we ever had! Happy with overall experience …

Shae was awesome helped me two days in a roll and gave me a good deal on getting a new phone. Her boss as well heard about my problem and took care of me as well. I will only shop at this Verizon store and will recommend my family and friends for all their Verizon needs. Thanks Shae and Steve!!

I had a great experience at this store with Shannen Smokes. I have been to the store when she was alone and have seen her take care if multiple customers at a time never missing a beat. She smiles and greet customers and tries to take care of their needs and get them out as quickly as possible

They said they would open at 9am, I arrived around 9:30 and then again at 12:30 and they were still closed. I was told to come pick up my phone order the day before, this is unacceptable and a waste of my time to make multiple trips just for this store to be closed.

On January 29, I had cracked my old iPhone 6s Plus. I came and two awesome helpful guys Julian and Marco helped me decide to get the new iPhone xsmax! It has been working awesome. These guys have great customer service. I even got a fortune cookie from one of them.

Naomi was really helpful with helping me choose which phone was best, informing me about all the promotions going on, and to top it off she had a great attitude! If anyone else decides to stop by, definitely ask for Naomi, she'll provide excellent service!!

I had just gotten my iPhone 14 pro max. I went here to transfer my old phone data to the new phone. I had to come back because imessage wasn’t working yesterday. This was not a Verizon issue it’s most likely the phone adjusting it’s self to

I've had a ton of bad customer service experiences in my time, but nothing compares to this. If I could give them a negative 5 stars I would. Do not go here, for any reason. The associates seem nice but they don't care about you. It's been

Talk about a total VIP experience! Ke'Shan took great care of us and really listened to want were were needing; there was no pressure to purchase anything that we didn't need and he looked into all the great deals that Verizon had to offer

I went in to this store earlier this week and was very pleased with the superb service I was provided! Carlos & Carlos (yes, there are 2) were so helpful and professional- they made my experience so easy and comfortable. They took the time

Been sitting outside this location since 10am to pick up a phone I paid for through Verizon app. It’s now 12:12pm and I have seen numerous customers try to get help and no employee is inside and no posted sign or contact as to why. This is

Excellent service! I went in about a week ago with a phone beyond salvageable repair and a very tight budget. Derek And Julian went above and beyond and went through many hoops in order to fix my delicate situation. It was close to closing

I was in town last week with an issue with my phone. I tried to handle it through customer svc., but that was a joke. I found your number, called, and spoke with Ms. Shae who invited me to come in. Traveling, it didn't matter how far I was

Naomi was great to work with. She sent me a personal text to offer me what I needed. Since I was so busy with work, communicating via text worked out perfectly. I told her what time I was going to swing by to get my device, and they had it

My husband & I got the new iPhone 14 pro max phones. If it wasn’t for Elizabeth’s help I don’t know where we’d be. It was hard for me to get the phone’s activated myself & calling customer service was a mess & I was transferred over & over

Every time I step in the store I’m greeted like family. The girls there are very helpful and friendly. I switched from Att and don’t regret it because the service is amazing, along with the experience at the store. There is no other store

Called on Sunday to determine if new offer for 55 and above was less expensive than my military discounts. The man definitely didn't want to spend time researching my request and said they were the same. This didn't sound right so called

Horrible! Came in to pick up equipment from an online home internet order with an online only promo. The associate created a new in store order without telling me what he was doing and gave me a router. Which created a second plan on my

I recently had to replace my phone. Robert reached out to me via text and knew exactly what I wanted and was prepared when I arrived at the store. Robert was extremely helpful and personable and made this a very pleasant experience. He

My phone died this weekend. We went to this store with our daughter..our tech go to..the young lady that helped us was tremendous. Very patient.we are an older couple. She explained all of the phones we bought, and got us a senior plan

DON’T come here. They didn’t even check anything on my account to see if I qualified for the iPhone trade in and I called Verizon and they said I didn’t. I returned my iPhone 15 Pro (which has horrible battery life by the way), as they

My experience at Verizon was awesome thanks to Julian the representative helping us out!!!He provided excellent customer service and attended my sister and I until all of our questions were answered. He was very knowledgeable and kind.

When I entered the store, Valerie was by herself so was able to help me right away to select a new phone and transfer the contents of my old phone even though it kept shutting down. When additional customers arrived, she was able to

We recommend seeing Naomi at Verizon in San Antonio. She was very helpful and very professional. She cared about our budget and had great recommendations for our family plans. Fast service I ever had at a Verison store. Great Job !!

This is a 3rd part store which charges for services. They charged $35 to activate a sim, which is free in verizon store, once done they said I need to pay for service fee as this is a third party store. They should have told before.

Great service from Zach and Elizabeth. I needed a new account and the system wasn't working. Although it took several hours, they never made excuses and kept apologizing. Elizabeth even suggested I take a break for lunch while they

Naomi Cano is very helpful, courteous and did an amazing job in helping me find what I needed with a smile at all times. Her customer service definetly deserves all 5 stars and even gave me a reason to refer my friends and family.

Naomi has the utmost professionalism in this store, and provides the greatest customer service with a smile. If you drop in regarding your service or just to purchase new products, make sure you ask for Naomi. You won't regret it!

Want to tell you how great Kyra is, working with customers! Today is my 2nd time in the store, and she has worked with me on both occasions, always fixing the problem & answering all my questions. She's excellent!

I just wanted to give a HUGE shout out to Shae!!! I went into the Huebner oaks Verizon store this morning after purchasing a phone last night at the Rim location. She sat there with me for almost 2hrs setting

Elizabeth was amazing. She was patient and helped convince my husband to try something new and switch to iPhone! She saved us a great deal with our upgrades and even lowered our bill. Great experience!

So I called to ask about switching over from a different provider to Verizon. I was asking questions in regard to the process, pricing for adding a line for a business, as well as a tablet.

Carlos was outstanding! The best service ever! I work with my phone and he went above and beyond to help me! Very thankful! I’m very pleased with my new iPhone 11 Pro Max.

Kim was awesome! She was very helpful, had great customer service, and walked me through everything I needed to know! Definitely will be returning to her location!

It’s horrible service there just 1 customer I had to half an hour but server didn’t care then I left store خدمة عملاء سيئة جداً

Young lady all by herself doing multi task, super attitude and very helpful and her name was Darlene. Super girl.

Good customer service. Staff was knowledgeable and had me in and out the store quickly with an upgrade.