Do not fill your prescriptions here. These people called and told me my prescription was ready, but when I arrived they apparently had no idea I had them filling a prescription for me. After they finally found in their system that they did have a prescription to fill for me they went to check for it and nobody had gotten it ready, even though they sent me a call saying it was done. They made me sit and wait for them to get it ready, which didn't take too long. While all of this was going on, they were very rude about the whole ordeal. These people are so low that they will even make fun of you for the prescription you are getting filled. This is a horrible place full of worthless people that don't deserve to work there. I really regret not looking at all of these reviews before I bothered using this pharmacy. Everyone should try to avoid this place and go to the Smith's pharmacy nearby instead; they are much nicer people.

Stay away from this pharmacy. First, I went to the front with details of my prescription from my doctor, and with an attitude they told me I didn't have any prescription, but IF they get anything they'll text me. MIND YOU, THESE PRESCRIPTIONS WERE FOR NON-NARCOTIC COUGH MEDICINE AND PREDNISONE FOR MY COUGH AND COLD. Second I tried to get some Zyrtec-D, which I haven't bought any of in the last 3 months, and was told I've bought too much and can't buy any anymore. The people working the pharmacy were rude and discriminatory, though I can't tell you why. I highly suggest choosing CVS or any other place you can get a prescription. THIS IS THE FIRST NEGATIVE REVIEW I HAVE EVER WRITTEN That's how terrible the service was. It's bad enough that I'm sick, and then to be treated so poorly by people that are supposed to be there to help. This Walgreens is a complete disappointment.

Won't shop here again.. Experience with pharmacy getting flu shot was great. Bought some items including hand soap which was $1 off. When I got home, looked at receipt and charged full price. Double checked on website. And yes overcharged. Called store, they checked and yes it is on sale but "I must have picked up a bottle which was not?" They blamed customers moving bottles. All bottles were the same, I explained, so either the item was not stocked properly or the price marker was misplaced. She agreed to refund the dollar if I would return to store, but refused to make the adjustment from my recept and credit card. Since it would cost more than a dollar and over 30 minutes to get refund I passed. WiLL NEVER SHOP THERE AGAIN since being overcharged on priced items is the same as theft to me. :(

Well I went yesterday to go get some earphones for my daughter and this was about 7:00 at night. When I got there there were three people one I know heavy set I think she was native American who was just sitting up on the counter when I went in I asked if I could get a pair of earphones and my daughter they just standing there . Then one lady help me after that. It was like they were just standing around doing nothing getting paid for nothing. Thought you should know. Like my 20-year-old told me if she was working there she's constantly be on her feet just like she is at her job he would not be just sitting there if they're on break then let them be on break if not then they need to be working like she said. I've never seen Walgreens people just standing they're always doing something.

The Customer Service at this location is hit-and-miss for me. I would expect so-so or bad Customer Service from younger Staff Members, but it always surprisingly with older adult Staff Members. I'm usually here to run in and get something so I don't necessarily need intense and bright conversations and interactions, but just basic stuff like, greetings, reading off totals, asking if I would like a bag or receipt OR even a "have a nice day" would be nice. However, A LOT of the time I'm scanned and shoo'd out the door without any acknowledgement and it's noticeable. The selection is fair and well-stocked and the store is clean, but that Customer Service could use some improvement.

The worst customer service at this pharmacy. Tried to get a COVID test done here, that's supposed to be sanitary. Snotty Pharm tech, Kim refused to put on gloves and gathered my swab, vile etc with her filthy bare hands, picky on labels with her filthy fingernails. I asked her why she wasn't wearing gloves And she said it wasn't necessary nor their protocol. I went to three other WalgreensAnd inquiredAnd they all insisted thatThey wear gloveswhile preparing the kits and handing them over. I returned to Kim and told her how wrong she was. She refused to listen And told me to get off her line. I hope her manager sees this and gets rid of her.

Their pharmacy is very very understaffed (or something). Tried to call ahead to ask a question about picking up a prescription for someone who is sick, but nobody answered the phones and the Walgreens automated phone service is total garbage. Went in person with everything I could think to bring to verify it for them, and they hadn't even filled it yet after 3+ hours. While I was there, I heard plenty of ringing phones that no one was making any effort to answer. I am thinking about switching my own prescriptions to not-Walgreens after this experience.

I had an awful,embarrassing, discriminatory experience at this location. 9/14/22 around 4:00pm my BLACK mother and I entered this store not even 20 secs later the cashier at the front goes on the intercom and LOUDLY says "SECURITY SCAN THE AISLES"!!! My mother and I were so embarrassed and humiliated we pushed the basket back and left the store!!! We called the "manager" and got no apology nor did we get the loser "cashier" name!!! If you are BLACK avoid this store!!! 400 years later the HATE from them continues truly sickening....

(O_o) It would stand to reason that most of these bad reviews were written by disgruntled patrons who just happened to catch the store on an off day, or were unfamiliar with it's staff & day to day routines & operation/shift changes. I almost never have a problem at this location & if so I'm always helped in a timely manner. Yes, sometimes it gets busy & mistakes get made...just like anywhere else, but for the most part I find their crew very helpful, friendly & always courteous. Dusty is my favorite teller there~: )

So I almost never have an issue with Walgreens ,but today was an exception... I went in to buy NFL cards , because they have a great selection. The manager in charge (asian decent) was not very friendly when I told what I wanted she said I'll meet you at the register ,I told her if she needed help because it was a lot of boxes she said no , as she was trying to carry them she dropped them not once but twice . To many people is not a big deal but to collector it is , needless to say they lost me as a customer...

I’d just like to say that I’ve worked at this store before, DO NOT go to this store the management may seem nice and sweet on the outside but they discriminated against me by not giving me hours for over a month and told other stores not to hire me behind my back! when I tried to transfer!!!, I cannot express how terrible this store is! Don’t trust the management there, they are liars and a waste of your time. They certainly are NOT well managed at all for all I care the management can go and screw themselves.

I went to get my covid test. No where did it specify where I needed to get the test, in store or through drive thru. I then asked an incredibly rude employee where to go for the covid test, and she looked at me weird and said “pharmacy.” That’s it. I then went to the pharmacy, which Walgreens is always slow as hell as we know, and I had to wait more than 20 mins. Then when I asked about it, they said go through the drive through. This Walgreens is a waste of time.

Every time we try to utilize this photo department, we wait over 10 minutes to get help. We just stand at the photo center repeatedly hitting the customer service button, which broadcasts a storewide request for assistance. That's absurd. Management needs to work better on appropriately staffing their store. Front register employee just stood and stared at us while we waited rather than calling a manager for assistance.

Rated them a 1 out of 5 after several challenges filling a prescription several times. Today was on hold for 19 minutes with 3 different times being told they would be right with me and then on the fourth answer they hung up. I started checking other pharmacies for price comparison and Walgreens always is the highest price. Go to another pharmacy if you want better service and better prices.

Ridiculous! Just called to verify prescription was ready and was told it was. Left the house immediately, risked life driving through the ice and snow to go and pick up prescription, got there, and whoever said that prescription was ready FORGOT or OMITTED to mention the pharmacy had actually closed early!!! Absolutely ridiculous!

Don't go to this store. Their pharmacy staff doesn't know what they are doing. We've gotten vaccinations from Walgreen's for years without any problems. The assistant in this store couldn't look up our information (even with our insurance card and online account at Walgreen's) and tried to charge us full price for a flu shot.

The staff is always friendly. They do their best to keep up with the coupons brought in to help with any kind of drug cost discount. With the new ACA and frequent formulary changes their work has become increasingly more difficult and they are doing a good job keeping up with it. It is only going to get worse.

This is the worst pharmacy I have ever been to the pharmacist has literally no clue what she’s doing she has said things cannot be done that 6 other Walgreens have done before and since I asked this location. DO NOT FILL HERE AND FIRE THE PHARMACY STAFF. People need medicine and they could not care less.

Zero stars. Older Hispanic woman working the pharmacy drive-thru window today 10/25 at 6:10pm was beyond rude. She was extremely condescending and very unhelpful. I honestly can’t believe how awful she was. Not sure how she still has a job if this is how she talks to people. Just wow.

Terrible Pharmacy! Went to pick up script they said it was never called in. Dr called them to find they had misplaced it. Went to pick it up again and though I gave my info first time to update, they still had all my old info. Will not use them again!!

The people at the pharmacy here are like the exception to the rule. They are so good, so nice, so funny. Loved their Halloween costumes! I think retail pharmacy is a grind for the workers but they really are exceptional here. Great job pharmacy!

I haven't ever had issues with this company, staff is friendly and competent. The only issues I've had with regards to waiting, is people not understanding their prescriptions and the people there take time to explain concerns and issues.

Compared to the Walgreens just down Juan Tabo on Montgomery this location is way better, faster at giving prescriptions, more space and that's it I don't really interact with people but it's way faster in general.

Horrible customer service. I have NEVER had so many problems with a Pharmacy before I had to work with this one They dont like answering their phones and will keep you on hold 30 minutes plus.

It's a well kept store and not too busy (at least at the times I go). The staff are friendly, helpful and I always can find what I need here if Smith's looks too busy. It's a good Walgreens!

I’m picking up prescriptions for a friend. 1st time at drive through. An hour and still waiting in line! The car at the front said yep this is how long this Walgreens takes. Never again.

This is the worst pharmacy ever. Total incompetent and rude employees. They claim to have lost my presc. twice in 1 week! Stay away go to any other pharmacy to be safe.

If you are in a hurry or wanting a stress free visit do NOT go to this Walgreens. The pharmacist is extremely unorganized and the techs might as well be snails.

My favorite Walgreens in Albuquerque. It's a smaller store, but I've never had a problem finding what I wanted. Always clean and well lit with great employees.

The staff there was very friendly and took thier time with my prescription questions and concerns . The care they showed was very noticable and thoughtful!

I went to grab some new eyeliner and Krysteena was really helpful! I was unsure whether to go with Nyx or Revlon and her eyeliner IQ is through the roof

FedEx packages do not appear to be scanned in. I check FedEx app and it says pending so I think it is still enroute. FedEx says it's a store issue.

There was one person in front of me in line and I waited 30 minutes to pick up a prescription. Very slow and incompetent people.

The lady yelled at us and just kept screaming at everyone who tried to enter even tho u ain’t gotta wear a mask anymore

If you’re looking for a great pharmacy - this ain’t it. Slow and unfriendly pharmacy staff. Stay far away.

I really like the pharmacy here. Prompt & friendly. Cysts about a dollar more for my meds but worth it!

Been there for Rx several times since I moved in the area and have had no issues whatsoever with them.

Went to pick up medication, staff very rude!! Went to Walgreens on Montgomery, totally the opposite!

Perfect location this shopping center has a little bit of everything

Love the location if only this store was better about stocking

Horrible service, very unhelpful staff and manager

Why does the Pharmacy NEVER answer the phone?

Bad service, and bad phone etiquette

Corruption with Walgreens & BCBSNM

Closed at 11pm...not 24 hrs??

God I love Arizona green tea

very helpful and really nice

Slow and disorganized.