The worst customer service ever! Was running behind called and the receptionist told me after confirming it was okay, only to arrive and be locked out of the building, calling trying to get in for over 5 mins and once finally inside they tell me they refused to see me! The worst Customer service front desk lady was very rude

Bad....the waiting time takes so long the service is quite slow It takes hours for a simple cleaning once the tool used to suck my saliva fell on the floor and the dentist picked it up and stuck it right back in my mouth how un hygienic for a dentists office don’t you think?

Do not go here if you have Medicaid. Made 4 appts. Cancelled two appts day of. 3rd arrived got x-rays only, came in for toothache.. Then 4th appt was for filling; they gave him a mouth guard still no filling. He didn't need one since he had one home already. Stay away.

Got my wisdom teeth out at this place and was pretty clean. Helpful, friendly and caring staff. I was really scared of this procedure but they made sure it was as painless as possible. I felt really good and in good hands. I like these guys.!!! see u next time :)

Just called the office number to request a copy of my records. Xavier, or whatever the persons name was, was very rude and kept going back and forth with me, as I was trying to figure out how I could receive my records. He spoke over me and

The dentist did an amazing job to for my mom when she replaced her dentures. Very detailed oriented high quality service. Xavier the staff helped us the navigate the whole process with medicaid and insurance. My mom was very happy at the end

I’ve been a patient of this office for years. I must say Dr Shaw is very professional, nice and very pleasant. But there scheduling staff sucks and are very unprofessional. I’ve just been informed that I was kicked out of there system for

I came to this office more than 3 times waiting each time more than 45 minutes each they postponed the work on my tooth to another time very unorganized office the husband of Dentist working there and all time he come and say she is which

Complete trash. Appointment was rescheduled less than an hour before. Arrived at new time, waited an hour to be seen by dentist. Another 30 minutes go by, they tell me I need a deep cleaning that I need to pay out-of-pocket for. STAY AWAY

Waterbrook Dental has terrible customer service as it relates to the front desk member by the name of Antoinette if I’m not mistaken. I was a former customer of some years however the policies changed within the timeframe that I was away

I waited in the exam room for about 45 minutes with no communication from the staff. (I was the only patient in the office at this time.) After inquiring, I was informed that the dentist was running late due to traffic. About 30 minutes

I honestly wish I could give them 0 stars, but I would advise you to find another dentist. I arrived on time for my appointment and sat in the reception area for almost an hour, once I said something, I then was moved to the exam room,

Could I give 0 stars? - THE WORST dentist office EVER, especially if your insurance is paid through Medicaid. They don't care about their patients. They have horrible work ethic, dirty rooms and unorganized, incompetent & disrespectful

Dr. Marlene Shaw is a scammer. I was surprised given her strong credentials, but her practice is a money-grab. Patients do not receive basic dental care unless they pay for an out of pocket "treatment plan." I got a second opinion and

Unorganized and unprofessional. On 1/8 I receive a call at 8:30pm at night confirming my 1/10 appointment in which I confirm. On 1/9 I receive a TEXT at 9:00pm at night saying “ From - Water Brook Dental (Columbia Heights) It will be

I came for my sixth month cleaning. I had x-rays done. After two hours in the chair the dentist came and told me I needed a deep cleaning they knew my insurance didn't cover. I left after 2 hours not having my teeth cleaned after the

Everyone is phenomenal. I have been a patient for a few years and have had many dental concerns because of my history of no dental care growing up overseas. Each concern was dealt with kind, compassionate, and experienced personnel.

I’ve always had good service with bring my daughter here but now it’s terrible it’s one dentist with 5+ patients sitting for hours in the waiting area & in the room the dentist was going into different rooms all at once

A very bad experience! Ms. M, a lady at the front desk is the most unprofessional person ever! So negative!! Her name is Ms. Missu (MANAGER) Nasty personality to be at the front.

I and my son came to this dentist's office for regular teeth cleaning. I'm really happy... The way she cleans and treats us was a professional and had very good knowledge.

Dr. Shaw helped make the transition from a full, albeit damaged set of teeth to partials almost painless, or at least a lot less complicated than i had feared. Thanks!!!

Great dentist wonderful staff. My son and i both come to this dentist as well as my mother. I also refer friends. …

Absolutely adore this place. Very kind doctors. I do have to say though, Andrew needs more training as a secretary/assistent.

Excellent service, very friendly staff, everything very clean, I really liked the kindness of the girls.

A great and understanding staff, and Dr. Shaw is one of the very few dentists in the city that I trust.

Very good experience, and I'm grateful. They took me out of pain and now are making dentures for me.

This dental clinic is very dishonest and people should think twice before visiting them.

Disorderly you constantly have to stay on them pertaining to your information etc.

Money making dentistry machine. No service at all. A shame for the profession!

Very nice and kind heart people. Thankfully.

Honest and caring. Really nice people.

Fantastic experience as always

definitely recommend!