The food was great. Had the chicken pesto sandwich - on the lighter side, crispy bun, perfectly cooked chicken, mild pesto. And I wanted the bell pepper bisque, but got a different soup instead, it was good as well, but I couldn't finish it due to the spice, my mom finished it though, she loved it - okra, other vegetables, slightly spicy. I'll definitely be going back though to get the bell pepper bisque at some point. There was an offer for a free brownie for downloading the app (we didn't take advantage, but I wish we did!). The cashier misheard part of our order, but that didn't ruin the experience. Food service was quick - brought right to our table. Staff was very friendly. Wish I could give half stars here cause it's really not 4 star service, 4.5 is more accurate. Atmosphere was good, a tad loud at times, but there's lots of space and a few different areas to choose from (we sat at a small two seater table by a window and were able to look at the water from there). There's a fireplace and leather arm chairs to choose as well if you want a much cozier experience. The overall layout of the restaurant is odd due to the bathrooms also being accessible from the outside, but not too bad all in all (women's washroom is down a hallway and not visible from the main area of the restaurant). Washrooms are up a set of stairs, but a wheelchair lift is available.
Service
Dine in
Meal type
Lunch
Price per person
$10–20
Food: 5
Service: 4
Atmosphere: 5
Recommended dishes
Turkey Club Sandwich, Panini
Parking space
Plenty of parking
Parking options
Free parking lot
Parking
The area is under a lot of construction, so getting to the parking lot is slightly confusing, but once there there's a fair bit of parking available. During busy times (the summer), more parking would be nice, but during the off season, there's no difficulty finding a spot.
Kid-friendliness
It's a slightly more mature setting, but there's plenty of good breakfast menu options for kids - waffles topped with ice cream for example. There's dessert squares and bars as well. Lunch items are probably going to be less appealing to kids overall, but breakfast is available all day.
Wheelchair accessibility
Washrooms are up a set of stairs, but a wheelchair lift is available.

My brother and I have been here several times. We order our food and beverages at the cashier and pay up front. They will give us a number and then we sit down at their diner or outside patio. We choose where we want to sit down. When the food is ready. They will come to our table to serve our order. We can take our drinks, desserts and napkins with us to the table. We ordered Sandwiches: One Classic Turkey Club House, One Grilled Cheese with Tomatoes and One Roasted Vegetables & Goat Cheese Panini, Two Small Roasted Red Pepper & Tomato Soups with Parisienne Garlic Toast, Two pieces of Vanilla Cake and Two bottles of Coke. We enjoyed our meals and desserts. We always get what we order. They have a lot of Tables with chairs and booths. They do have Washrooms with Wheelchair Accessible Entrances. They do have a free parking lot with Wheelchair Accessible Parking Lots. They do have Wheelchair Accessible Entrances to get into the restaurant. They don't serve beer, cocktails and alcohol. They only serve juices, water, pop, tea and coffee. Sometimes, we sit by the window and see the view of the boats.
Service
Dine in
Meal type
Dinner
Price per person
$20–30
Food: 5
Service: 5
Atmosphere: 5
Kid-friendliness
Children are welcome.

There is no better model for a dysfunctional business than this Cafe? Restaurant? (I'm not sure because I never get to order). Twice I have been here, great location... great looking (but pricey) menu...and seemingly cozy atmosphere. Problem is that there is no staff to serve you. Twice I have been there and twice I was not served. Apparently all station managers (their term for barista/ cook), go on break at the same time lol. The remaining staff haven't the training to do anything while the station managers are on break. There was one lady who apparently was not capable doing anything but the cash register which didn't matter because you couldn't order anything. They also take their breaks seriously apparently all four went in the car and drove off somewhere for a half an hour. I drove here because you said you sell coffee... not to waste my time. Suggestions for your business: 1. Get rid of station managers title. 2. Multitask training for all your staff so when someone is on break someone else can replace. 3. Make front display and kitchen all the same do not separate. 4. Bonus oriented salary for employees to motivate. 5. Give me the business and I will make it the # 1 cafe in Hamilton.
Service
Dine in
Meal type
Dinner

Awful. Slow, loud, dirty and chaotic. Menu is paint-by-numbers, food could be made by robots. Heck, I wish it had been made by robots! At least it would have come on time. Showed up at noon on a Sunday, and as we were ordering we were told it might be twenty to twenty-five minutes for food. THIS PLACE SELLS SANDWICHES, people. SANDWICHES. Ask yourself, how long does it take you to make a sandwich, with a side of barely unfrozen potato wedges, at home? OK whatever, the kids were in an okay mood and we didn't want to bundle them back into a hot car and drive somewhere else, we figured we could keep them occupied while we wait. Forty dollars and over an HOUR of watching seagulls eating off of uncleared plates later, our kids are screaming, we're hangry and one plate of our lackluster food shows up. Ugh. The only reason this place is busy, and still open, is because they're the only place on the Pier 7 boardwalk, unless you want a boiled hotdog or some ice-cream. Save your money, pack a lunch, stay the hell away. What a waste of space.

Went here for dinner and ordered a panini and small lemonade. While I was paying with my debit card the machine froze after the machine had processed my payment. The staff moved me to another till and told me I would have to pay a second time. I checked my bank account and showed them the payment had gone through but would be happy to receive a refund and pay again. They stated they could not give me free money and that I would have to pay a second time despite the money leaving my account. The supervisor was very rude and told me I was holding up the line and that I hadn’t paid despite showing them my banking app. They would not provide me with any food or money and told me to leave as they would not help me. Called them the next morning and sent them proof of money leaving my account and still have not received any compensation or apologies.
Service
Dine in
Meal type
Dinner
Price per person
$10–20
Food: 1
Service: 1
Atmosphere: 1

We love coming here..we usually get coffee and enjoy the patio..not cheap either a couple of small lates about 10.00..the place could do exceptionally well but it needs more attentive management...the service is usually good to poor. Tonight we were there and ordered a late and a milkshake..I went to side counter to wait for my order and the girl asked me what I ordered. I repeated my order and she said I'll be right back...next time I seen her she was filling other orders and had a guy take over and he served the people after me...I had already been waiting 15 minutes...so I went back to register and asked for a refund..if I'm not being served .I got my refund..no one cares even though I told them ....I think we will just bring our coffee from now on...the place is never clean..they are short staff and the ones there don't care about customers...
Meal type
Other
Price per person
$1–10
Service: 1
Atmosphere: 1

Went In for lunch paid 63$ for three bagels a yogurt a grilled cheese and two coffees very overpriced the eggs were powder and they did such a. Terrible job that we didn’t even finish half of our food and left disappointed ordered the avocado breakfast bagel put one tiny slice of avocado in each the food was bland and cold …. The grilled cheese came with a pickle and that was meant for my one year old daughter the pickle was but off like someone had a bite and generally the service was okay too the coffees were terrible never again . They used to have good things on the menu but this place just failed us . 100% do not recommend. If u want a good quality coffee and food that’s not overpriced go to Tim Hortons don’t waste your money !
Service
Dine in
Meal type
Lunch
Price per person
$60–70
Food: 2
Service: 1
Atmosphere: 3
Recommended dishes
blt and Avocado Sandwich

I came here last Sunday night to get ice cream from the ice cream shop the line was really long and my kid wanted some so I decided to go Williams to get some and it took so long to get it. We only went there for ice cream which I have gotten before there, they had maybe 3/4 girls working and it was around 8pm ish so I didn’t see a lot of people ordering food mostly drink stuff. Paid for the ice cream to wait for it on the side and it took them 20 minutes to scoop ice cream into a cup. People behind us got their stuff before us. And on top of that it was a very small scoop compared to what I’ve gotten before. The girl who served it didn’t say anything after she gave it to me there were no spoons I had to wait even more for her to come back to give us spoons.
Service
Take out
Meal type
Other
Price per person
$1–10
Food: 4
Service: 3
Atmosphere: 4

I called to make reservations for 15 people. I was told they don’t do that when the manager is away. She is on vacation for 2 weeks. Seriously you can’t put someone else in charge during this time? This really discouraging. It’s to late to change locations currently or I would. And I won’t go there again. Update: Do not eat here. My group met at the restaurant it was disgusting, dirty, used kleenex on the floor, comb, food. It was extremely hot upstairs, the a/c was broken and there was water dripping from the ceiling. I had to ask staff 3 times for help to clean the table. Staff were standing around talking not interested in working. I will never go back to this location. Disgusting. Oh and my chicken fajitas, had all of 4 pieces of tiny chicken, what a joke.
Service
Dine in
Meal type
Dinner
Price per person
$20–30

Since the ice cream store part of the hospitality area was inexplicably closed during a hot summer day and not open until 5, the kid and I went into Williams for some consolation treat. Stood at the counter waiting while a man was standing 2 feet away at the register, the only apparent staff in the vicinity, he never looked at us or said a thing. Finally after a few minutes another staff came to take our order. My coffee didn't taste fresh or even very hot. It's something about having a monopoly on hospitality sales that makes the experience feel like customers are a bother, they don't seem to try, and what is a beautiful area in the bay makes you feel unwelcome. Disappointing and lackluster service.
Service
Dine in
Meal type
Other
Price per person
$1–10
Food: 2
Service: 2
Atmosphere: 3

So, I have been going to Williams for years. However, it has gone drastically downhill. Went there today. July 2022. First, there was a massive leak in the main inner dining area. Water was running down the walls. Second, the bathrooms were gross. Overflowing garbage cans, filthy sinks. Next, we would not get the drinks we wanted because they ran out of everything to make any latte, mocha, or cappuccino. Okay, so we order food. 15 min later, after we pay, they say there aren't ingredients to make the dishes we ordered from their menu. My friend asks for a refund. Except later, long after the restaurant closed, she checks her card. Instead of a refund they charged her card again for the same dishes that we weren't given in the first place. I will NEVER go here again. This is not a staffing issue; it's extremely poor management.

If I could give this place zero stars I would. I placed an Uber order while my dad is in the hospital hoping to get him something other than hospital food, however, the hospital food would’ve been a better option than what we got. We ordered a classic chicken casadilla which came with NO chicken. We also ordered the gourmet Mac and cheese which was mainly cheese in a giant clump in a container with no noddles to be found whatsoever. We asked for utensils and also never received any. I’ve never had a bad experience with Williams in Brantford so thought I would get my Dad a healthier type of food while staying in Hamilton. I will NEVER order from this location again. Absolutely disgusting!
Service
Delivery
Meal type
Lunch
Price per person
$20–30
Food: 1
Service: 1
Atmosphere: 1

Met with friends for coffee this morning. The customer service was as usual lackluster to be kind. It seems to be that way with all employees. When walking up to the counter there’s no greeting. I was then sent to the drink counter from my hot chocolates. The girl making the drinks said absolutely nothing to me and had such a scowl on her face, which the friends we were with mentioned as well. The hot chocolates were warm but certainly not hot. My wife was able to drink hers without stopping. Now I normally like the atmosphere but something today would suggest they need to clean better. We were siting on the couches beside the fireplace when I looked between the cushions to find a pile of crumbs. Disgusting!!! My wife did order soup, tomato and red pepper which she did enjoy.
Meal type
Brunch

A nice and cozy place located directly on the lake with ample parking. However, I found the food to be a bit pricey considering the portion size and quality. I ordered the classic breakfast along with an additional half waffle. Unfortunately, the potatoes were burnt, and the scrambled eggs turned out dry. Additionally, the waffle arrived 10 minutes before the rest of the breakfast, so I ended up eating it cold after finishing the main meal. I was somewhat disappointed by the food quality. On the bright side, taking a stroll around the pier was definitely worth it.
Service
Dine in
Meal type
Brunch
Price per person
$20–30
Food: 2
Service: 3
Atmosphere: 4
Parking space
Plenty of parking
Parking options
Free parking lot

Went with my sister for dinner, debit froze twice while trying to pay and double charged her, would not give her refund even after providing proof the money had been taking out the account. Told they couldn't do that?? Also wanted her to pay for a 3rd time, so would've been $60 for a panini and drink , after refusing to pay for a 3rd time they told her to step aside to help other customers. Called the next morning, manager didn't know why she couldn't get a refund that night.. that was 3 days ago , still no refund or compensation. While sitting in lobby a drunk guy almost spilled his beer on us then proceeded to go back to the front counter where they gave him another beer free of charge.
Food: 1
Service: 1
Atmosphere: 1

I'm really disappointed with the lack of enthusiasm by the staff at this store. I find they lack management and direction. The service is beyond slow and the staff seem demotivated to use words nicely. I was told I had to wait 1 hr for a grilled cheese for my toddler after we had a skate. ⛸️ It is a shame as this location is fantastic with lots to do for families. I feel the owners could step in and take control and help get this place running to its true potential. I have been coming here several years and today is my last time. In this day and age with prices so high I expect way better service and a faster turn round time on lunch food! I will keep my eye on the reviews and if improvements are made you will have my business again .

This location is absolutely amazing work the great view. The tea is great and food is delicious but my only complaint is there was only one person taking orders. I do understand it’s summer but it’s lunch time and it’s busy. There were 18 people behind when I got served and still only one person. She was amazing, smiling, polite and efficient but she needs help. There is roughly a 30 min wait for food but once again understandable due to lunch time. To end on a positive note it still is worth the drive from East End Hamilton.
Service
Dine in
Meal type
Lunch
Price per person
$10–20
Food: 5
Service: 3
Atmosphere: 5
Parking space
Plenty of parking
Parking options
Free parking lot

Cons:The floors were filthy, it appears no one cleaned them for while. The table I sat at had dead flies and cobwebs on the windowsill. The table and bench had residual food on it. The hot chocolate beverage I ordered was lukewarm and made with the cheap chocolate mix you buy at the grocery store. The staff behind the counter were rambunctiously complaining about how much they hate working there. The menu lacked alternative diet options ( this isn't an issue as Williams doesn't claim to be a health based restaurant). Pros: The service was relatively quick. The food was not bad. The ambiance is the selling point; you get a lovely view of the lake and a same town country cafe aura. There is free WiFi. The tables are generously sized.

I consistently enjoy the scenic waterfront setting year round & visit several times from winter through autumn. It's a popular spot with lovely views, friendly staff plus great sandwiches & salads. It seems to be understaffed though, since on a recent Thurs. afternoon visit, after waiting in line, we were told it would be a 40-min. wait for any food order...!?! So though we had intended to enjoy a hot meal, we each instead merely settled for a much less satisfying beverage & a cookie, which was a significant disappointment.
Service
Dine in
Meal type
Other
Price per person
$1–10
Food: 3
Service: 3
Atmosphere: 5
Parking space
Plenty of parking
Parking options
Free parking lot

What a shame, being a local, the area by the waterfront is amazing and has always been a favourite spot. However, I experienced extremely terrible service during this visit. Ordered takeout, and waited for over 45 minutes just for takeout. Asked for progress and the employees were dodging my question for another 15 minutes until I was finally told it would be another 30 minutes on top of waiting for 45 minutes already. I have never waited this long for any takeout order in the entirety of my life. There was no apology made or compensation offered by any employee at any point for the long wait time. Would not recommend this place.
Service
Take out
Meal type
Breakfast
Price per person
$50–60

I've been to Williams a handful of times and always enjoyed my stay. This week I decided to go enjoy a waffle and cappuccino on the patio with my family. Upon arrival we were told the kitchen was closed (it was still an hour until their advertised closing time). Waffles were out of the picture already so we decided on cheesecake and a slice of chocolate cake. I asked if they make cappuccinos and the worker said yes. Another worker comes around the corner and let's us know unfortunately it seems they were in the process of cleaning their espresso machine so they wouldn't be able to make one. I ended up leaving with a really badly made coffee and some old slices of cake. We did still enjoy the patio and company.

We walked in at 9:30pm, half an hour before close. And the first thing the server told us was that basically the whole menu was off limits lol.. we couldn’t get any drinks except ones that required no effort like a plain coffee or tea or there already prepared lemonades. We couldn’t even get a hot chocolate or a late because “they already cleaned the milk steamer”.. there were 6 of us and we all wanted drinks and desserts to take out and we left without anything. Took our business elsewhere. If your closing time is over half an hour before your posted closing times you should make that clear. I’d understand if it was hot foods and an actual meal but hot chocolate or lates.. like com’on.

Sadly this place has gone very down hill. The staff don't know what there doing, we were told there was no manager or supervisor on site. I waited 15mins for a frape (there was 2 people in front of me) and then couldn't wait any longer and asked for a refund and they didn't know how to do that. The floor was filthy. 2 of the staff making drinks and waffles disappeared and I heard another staff member say "do I know where the 2 girls are" and one smiled and laughed and said no. I won't be back here and will be letting others know of this experience. Possibly also reporting this due to the un cleanliness of the facility.
Food: 1
Service: 1
Atmosphere: 1

Typical Williams food with a beautiful view. My brother enjoyed a wonderfully decorated fresh waffle with ice cream. Lots of seating and easy to move around. Water station to help yourself. In the summer, there's a large patio and bathrooms are large and clean.
Service
Dine in
Meal type
Lunch
Price per person
$10–20
Food: 4
Service: 5
Atmosphere: 5
Recommended dishes
Latte Coffee, Breakfast Waffle, Turkey Club Sandwich, Cheese Cake
Parking space
Plenty of parking
Parking options
Free parking lot
Parking
There's a gravel parking lot just out front and a couple prime spots to parallel park right in front

We went for a coffee date. I decided to try something I've never tried. I ordered a caramel latte, my buddy, a hot chocolate. Both drinks were cold! They reheated them. They were sooo hot we couldn't even hold the paper cup! Our table. The place was busy, koodos to them. Our table only table available when we arrived (we had a baby with us) took about 20 minutes for it to be cleaned, and that was after I asked the staff for it to be cleared! My brownie and the company I was with was the best part of my 1st experience ever at Williams.
Service
Dine in
Price per person
$20–30
Food: 1
Service: 1
Atmosphere: 2

I ordered a latte that was completely lukewarm. I nicely told the employee that it’s a little too cold and she confidently told me that that was impossible because she just steamed the milk. I asked her to feel the side of my cup and then she said that she always heats the lattes like that so as not to burn the milk. She then offered to microwave it and I said that I would rather that she remade it and she just ignored me. The whole experience was a little surreal but ultimately I didn’t want to cause a scene over a lukewarm latte, so I just drank it. Maybe it was just a really bad day for her ‍♀️
Price per person
$1–10

The place has a great location, view and a nice menuse. Coffee selection is good and so is the quality. Unfortunately they are severely understaffed and many times even I visited I waited 20 to 30 minutes for a latte or couldn't order at all. Lines to order are very long and food is served late. I feel for the staff as they are trying hard to make up for the lack of people serving compared to people wanting service. This place could be very profitable if it was under better management and more people were hired. Such a rare opportunity to have a place right at the bay with a view. We need more places in such locations

Good location, interior needs an update as there are some torn seat cushions and such. Service is good in the morning but a bit frazzled if you go in the evening, especially during the summer when the pier is very popular. Food is usually good, my only complaint is that they appear to only make like 5 chocolate chip muffins a day and don’t restock if they sell out. I have been there like 30mins after it opens hoping for one and they have been sold out. Meanwhile all the other muffins are fully stocked. If you have a popular muffin, maybe stock more of them?
Food: 4
Service: 4
Atmosphere: 4

My girlfriend & I went again today in hopes that things had changed. Big mistake our sandwiches were an hour long & cold. Bacon on club sandwich was old tomato was not ripe. We have been going here for years. Place is filthy food is terrible our bill was 44 bucks for sandwiches & cappuccino. Its disgraceful. Management should be fired, they need adults making the food. Better make some significant changes before all the buildings are finished or no one will visit this restaurant. Prime area with disgusting services Never going there to eat again....Lori
Food: 1
Service: 1
Atmosphere: 1

Clean place, definitely a Hamilton staple. Good drinks, food and baked goods! Staff is friendly and the atmosphere is very relaxed!
Service
Dine in
Meal type
Other
Price per person
$1–10
Food: 4
Service: 4
Atmosphere: 4
Parking space
Plenty of parking
Parking options
Free parking lot
Parking
Parking is available facing the front of the restaurant and any where else at the park (where stated)
Kid-friendliness
This is a family friendly restaurant/ Cafe
Wheelchair accessibility
The front door is wheelchair accessible

Nice atmosphere, plenty of seating with couches, great view and friendly environment. Food is pretty expensive for what it is (nothing special - overpriced sandwiches, soup, salads, breakfast items etc), coffee is okay, pastries are yummy. Despite that, it's nice to grab a drink and either sit and chill out or go for a walk around the pier and enjoy a warm drink. Servers are friendly and we always have a good time when we visit. Will continue to do so!
Service
Dine in
Meal type
Lunch
Price per person
$10–20
Food: 3
Service: 4
Atmosphere: 5

BIG SHOUT OUT to the Barista working the Waffle and hot drink section-Young Lady-Blonde Hair (July 28th -11:30 am). I ordered two Large Cappacinno for my husband and I, and she absolutely did an amazing job! She was by herself - making waffles and drinks and I have to say (I would be absolutely overwhelmed with no help) BUT she kept her composure, was so professional and she absolutely killed it! She did amazing under pressure! Thank you for such a great cup of coffee! You deserve to be recognized for your hard work!
Food: 5
Service: 5
Atmosphere: 5

The service is absolutely terrible, a bunch of young children employees just wandering around. There is absolutely no sense of customer service or satisfaction. Waited 40mins for a wrap!!! It's not like it even has to be cooked. Used the bathroom and there was piss all over the toilet seat. I've lived in the neighborhood for years before this place was here..and It obvious it is slowly declining..I will be finding a better location.
Service
Dine in
Meal type
Lunch
Price per person
$20–30
Food: 1
Service: 1
Atmosphere: 1

Super expensive! The chicken rice box is a waste of good money, 5 tiny bite size chicken pieces, barely enough for a toddler, mish mash of hot black beans, edamame and corn, then chopped fresh cold tomatoes, some rice and feta cheese, not sure how feta fit into this dish, Needless to say I will not be eating here again!!!
Service
Dine in
Meal type
Dinner
Price per person
$10–20
Food: 1
Service: 4
Atmosphere: 2
Vegetarian options
Yes, salad!
Dietary restrictions
Good luck finding it on this menu

What a beautiful spot. The ambiance is suitable for a student ‍ studying , a family sharing coffee, friends meeting for breakie, lunch, dinner or a quick coffee. Service and food are amazing. The grilled cheese, one of my favourites, and the sweet treats are delicious.
Service
Dine in
Meal type
Lunch
Price per person
$10–20
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Classic Breakfast, Breakfast Waffle
Parking space
Plenty of parking
Parking options
Free parking lot

My daughter and i love going to the waterfront..ordering food for patio. It is a great place. We go there A LOT. But I think the staff needs customer service training mainly in politeness. It seems to be consistently bad service so much so I now expect nothing different.I understand how busy that place is and keep up can be hard but I have seen busier placez with staff capable of handling it. This last experience I had a rude response from staff on a food order.
Service
Dine in
Meal type
Dinner
Price per person
$40–50

Nice place with good food and atmosphere. The service is good too but sometimes a little slow but I think they might have fixed that recently as they were looking for staff. Great area to go for a walk and grab a bite to eat or something to drink including alcohol albeit on the pricier side. This particular visit my buddy and I both got the breakfast bagel with bacon, avocado, and a tea. Good price for the breakfast bagel and tea.
Service
Dine in
Meal type
Breakfast
Food: 4
Service: 4
Atmosphere: 4

Aug. 21...2023 Came for lunch, pretty sure they forgot about our sandwiches after our first complaint they said it was a problem with their printer...second time girl said it's coming. Took an hour for 2 sandwiches...Disappointed by this restaurant yet again ...When we finally got them it was cold...Poor management is running this once loved restaurant into the ground..This is a prime location so you better fix things here its only going to get busier. when all construction is complete....We are sad to say we won't be back...

I spent a day working remotely in this location this week and was very pleased with the atmosphere, staff, service, food and cleanliness. The staff were very courteous and respectful. I found the dine in experience to be very clean and professional. I'll be back. As I was there most of the day I purchased items throughout the day to contribute to the business. Prices were very reasonable.
Service
Dine in
Meal type
Lunch
Price per person
$1–10
Parking
Lots available but it was an off-season time.

Awful place to study. The ceilings carry almost every sound in the room, and staff will let large groups scream and pound on tables for over 2 hours to the point where other patrons are yelling at each other to make conversation. Not worth navigating the construction OR the price for the visit. No other cafes I've been to allow that level of volume and rowdiness for that long.
Service
Dine in
Meal type
Other
Price per person
$10–20
Food: 4
Service: 1
Atmosphere: 1

We ordered the breakfast . Waited an hour when it came it was cold . When I sent it back they just microwaved it . Sent it back again , I wanted it freshly made . This time it was warmer but the bacon was cooked too much , the scrambled eggs were disgusting . Very rubbery , like they had been cooked earlier then re-heated . Surely scrambled eggs are the first things chefs learn . Totally disappointed for my first time visiting . Will not be back
Food: 1
Service: 2
Atmosphere: 3

Ordered a coffee in our to-go mugs. They poured it into single use coffee cups , put paper sleeves and plastics lids on it and then served it saying we should pour into our own mugs. I asked if they had other cups if they don't want to use ours, they suggested a different single use plastic cup, then I said no thanks and then they finally offered ceramic mugs but would not take back the single use cups....phewf! Be clear if you want to avoid waste because for some reason it is hard to do so here.

Williams You guys have so much potential and it feels like your just riding the wave of customers that come in for the location. The menu is ok for what is it but the food is such low quality as the eggs taste like they come from a carton and the bacon is like low quality cardboard. A location and atmosphere like this should not be operated by children and retired staff and run on a low expense budget. Have more pride in this place
Food: 1
Service: 3
Atmosphere: 3

Waiting an hour for a sandwich after having to compromise my original order because most of the menu had sold out… not a good look. My last visit, they were not even serving drinks because of understaffing. Demand is high on the weekends with all of the boating and you need to accommodate it with both more staff and more kitchen stock. Disappointing way to waste my afternoon.
Service
Dine in
Price per person
$10–20
Food: 2
Service: 3
Atmosphere: 2

Very nice place on the Hamilton harbor. Very good drinks variety, yet the food isn't that good and kind of expensive. If you like to have a drink with a good view on the marina, morning or evening this is one of the best places around Hamilto and West GTA.
Service
Dine in
Meal type
Breakfast
Price per person
$10–20
Food: 3
Service: 3
Atmosphere: 5
Parking space
Plenty of parking
Parking options
Free parking lot

It is a lovely cafe - Williams Fresh Caffe. The restaurant is nice and spacious, and somewhat busy. One room is outdated, but the main one is presentable. Lovely patio outside. They got a skating ring that blasts music, and many people come to enjoy the social. Sure it happens few times a week. Great place to go for a walk around or a quick coffee. They got food as well and it looks good - Whatever was on customers plates, very basic and homey. Smells delicious

I'm not happy with the service that was given to me and my family tonight at the the Williams cafe. The waitress walked around like she was a zombie. We waited over an hour and 10 minutes for two meals to be delivered to the table and then it was delivered to the wrong table. My family and I will not be visiting Williams cafe again
Service
Dine in
Meal type
Dinner
Price per person
$20–30
Food: 4
Service: 1
Atmosphere: 2

Waited 38 minutes for a chicken caesar Bowl. It had hardly any chicken (definitely not a fresh chicken breast that was cooked - not sure how it took so long when it was pre processed pieces of chicken) and it didn't even come with garlic toast. At least the food tasted okay. The last time I came they had nothing in stock, no chicken no turkey no Chipotle no Caesar dressing no chai flavouring. Two disappointing experiences out of two visits. Doubt I'll be back.

The hot drinks we had were wonderful, but i had found a massive chunk of hot choco mix at bottom. Asked if they cld fill it with hot water. The barista came back and told me that I would have to buy a new one because I had already drank it but there was still that massive chunk of not stirred hot chocolate mix. Really how much is hot water? Not my best experience there.
Service
Take out
Meal type
Other
Price per person
$10–20

Spectacular location next to the roller rink, skating drink and dance floor in the summer. Kayak launch facility close by. Can't go wrong. Explore.
Service
Dine in
Meal type
Breakfast
Price per person
$10–20
Food: 4
Service: 4
Atmosphere: 5
Recommended dishes
Classic Breakfast
Parking space
Plenty of parking
Parking options
Free parking lot
Parking
Just across the way.

Yesterday I invited my friend in this restaurant. I was really embarrassed, the food was brought very late and the food portion was extremely small. I had eaten the same food here before with better quality and bigger portion at the same price. I will not recommend this restaurant to anyone, including myself. I will not invite my guests to this restaurant again.
Service
Dine in
Meal type
Lunch
Price per person
$10–20

The place is a small getaway from the gloom of Hamilton. The views are wonderful and the food is pricier but it’s not bad! Their soups are wonderful though I did not enjoy their lobster mac and cheese. Wasn’t worth it. Their cakes are delicious though! Nice atmosphere inside as well; mix of regulars, studying students, and dining. It’s a nice stop to take a breath in and just be to appreciate the waterfront with some good food.

Although the food was good but a bit overpriced. I somehow felt that there is something off about this place. Was the overly big empty sitting places? The staff? I dunno. The place doesn’t seem welcoming. The location is so great maybe they don’t put any other extra effort to make you feel comfortable. Not sure if I would like to go back here until it’s a dire need.
Food: 4
Service: 2
Atmosphere: 1

I've been to other William's cafes elsewhere. This place ranks near the bottom. Food was okayish, but service was better. I also didn't like the vibe and cleanliness of this place. Wouldn't go there anymore.
Service
Dine in
Meal type
Other
Price per person
$1–10
Food: 2
Service: 3
Atmosphere: 2
Parking space
Plenty of parking
Parking options
Free parking lot

We love this place. Especially in the summer, however it’s got treats year round. Try the hot Apple Cider when you’ve got a chill! Good luck avoiding the temptations sitting in the glass cabinets near the cash register! mmmm brownies did I say that?! Also easy to watch your boat or jetski from the window or the patio!
Service
Dine in
Meal type
Other
Price per person
$10–20

Didn't have any food but the coffee was good. Well if you count the muffin, it was okay . Definitely tasted like it was "reheated" like a Tim's muffin and not a freshly baked one that you would expect.
Service
Dine in
Meal type
Other
Price per person
$1–10
Food: 3
Service: 4
Atmosphere: 4
Parking space
Plenty of parking
Parking options
Free parking lot

It’s a beautiful place over looking the harbour. However, 2 star because on multiple occasions the kitchen Is closed by 3pm, they dont have the products, the tables are not wiped down, out of food, etc. the staff are just a bunch of teenagers, that don’t greet nicely, no smile or anything, that get paid to do nothing. Prime location with under-competent staff.
Service
Dine in
Meal type
Brunch

It's a really great spot to sit and relax and enjoy a hot drink and food while you work. Plenty of seating both up and downstairs as well as outside. Had an excellent hot chocolate that is well worth the wait and invites you to sit and sip while chatting or getting work done. Fast internet lends itself to a good remote work spot with satisfying snacks.
Food: 4
Service: 4
Atmosphere: 5

Best latte on the lake. Quick service. Huge patio and well lit. Decorated with taste. Aesthetically pleasant with birds chirping and trees dancing in the wind. Boats are a common sight and the sound of waves is quite calming. The view is amazing, you can see the sunset and it’s entertaining to watch rollerbladers falling down lol
Service
Dine in
Meal type
Other
Price per person
$10–20

Not that busy but the person with us waited a long time for food order to arrive. It hasn't changed much in the following weeks (updated post) but being short manpower really is not their fault. Still good food and decent portions. Update (July 2023: they have increased their staff it appears plus made and are making small updates. Good on them !
Food: 4
Service: 4
Atmosphere: 4

This place was suggested to me as a place to meet up with friends. I really enjoyed myself here as we had great food, the service was brill and I would come back again.
Service
Dine in
Meal type
Other
Price per person
$20–30
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Grilled Chicken Caesar Bowl, Seasonal Fruit, Turkey Club Sandwich

I don't understand why this location doesn't get consistent 5 star reviews! Very friendly staff, comfortable atmosphere adjacent to a lovely waterfront and rink area, and I have only had delicious food from here in all my visits! My only complaint is that I always want more (despite being stuffed by the very generous amount of food!)
Food: 5
Service: 5
Atmosphere: 5

It's located on the pier, thus, great views. Loads of customers, though, with only about 2 or 3 servers at the counter, which translates to long service wait times. The food was good, and the beverage menu as well
Service
Dine in
Meal type
Breakfast
Price per person
$30–40
Food: 4
Service: 4
Atmosphere: 5
Recommended dishes
Latte Coffee

My son loves the sandwich here so I come here often. Holds such promise as a restaurant as the location is great but the service and food are not good. I think they microwave the eggs as I don't know how you can get that horrible texture otherwise. The tables are mostly dirty as the teenage staff are inattentive. I don't get how anyone can give this place 5 stars - totally baffling

I had the breakfast here - it is a bit lack lustre but the drinks are always nice and I really enjoyed the area. They are perfectly situated near the harbour. Great quiet spot to come and have a coffee.
Service
Dine in
Meal type
Breakfast
Price per person
$10–20
Food: 3
Service: 5
Atmosphere: 5
Recommended dishes
Classic Breakfast

First time here. It’s a great location by the bay front with plenty of seating (both indoor and outdoor). Fairly decent selection of food and beverages. Good to know there are some alcoholic beverages for happy hour on the patio! The food was just OK. We had breakfast meals and it was a bit bland. Will still be back because of the location and convenience.
Service
Dine in

Really disappointed! We got here to order food and enjoy a nice walk. We waited in line for about 15 mins and we're told that the kitchen was closed early since you guys couldn't keep up. We drove 30 mins to get here and you allowed people in front of us to order but not anyone else. I've never heard of a restaurant closing down the kitchen to catch up when hours are still open.

Remember 9/10 people don't complain, they just don't come back! Appalling service, very slow. Ran out of change, duty manager not bothered. Got muffin order wrong 3 times. When I complained, she thought I was rude!!!! What food & drinks we had were good. Unless you want appalling service and staff who don't give a ****, go somewhere else.
Food: 2
Service: 1

First off, the food is terrible and plastic. Fake eggs (carton eggs) which have zero taste and are gross. The food is all clearly not fresh and just reheated. Super processed garbage. The staff are friendly, and the coffee is good. But the food is not edible and the place is dirty and unorganized. It's such a shame, it's an amazing location, they could do so much better.

I normally don't complain but when you wate 40min to get your food(chicken shawarma$16) plus another 20 min in line to order and then get my food and the rice is so dry/way under cooked and un edible I can't eat it so they make another one (another 20min) and it's only slightly better. Then I'll complain. I should have know better then to order food at a coffee shop.

Wait like an hour for the food.. and after that they told me they didn't have some ingredients and didn't want to give a refund... I had to order something else and pay the extra and wait 20 more min.
Service
Dine in
Meal type
Lunch
Price per person
$20–30
Food: 1
Service: 1
Recommended dishes
blt and Avocado Sandwich

Servere lag of training of new employee resulted in several errors and delays in fulfilment of our order. Clearly a place in need of competition.
Service
Dine in
Meal type
Other
Price per person
$10–20
Food: 4
Service: 2
Atmosphere: 2
Parking space
Plenty of parking
Parking options
Free street parking

we love sitting on the patio at Williams it's always quiet and nice by the water. the food is over priced but the skating rink is cool in winter or summer. the alcoholic drink choices are minimal. it would be nice if they increased the drink choices to sit on the patio. wish the pier had more to offer.
Food: 3
Service: 3
Atmosphere: 4

Ordered a wrap and bagel which took 65 minutes to come out from time of order. Store was poorly disorganized as many customers were frustrated and voicing their concerns.
Service
Take out
Meal type
Lunch
Price per person
$10–20
Food: 3
Service: 3
Atmosphere: 2
Recommended dishes
Chicken Caesar Wrap

If I could give zero I would! No kitchen, no food, no smoothies, no lemonades basically I’d they had to make it they don’t want to do it ! Ridiculous considering your the only place around the that area!! Good job
Service
Take out
Meal type
Lunch
Price per person
$1–10
Food: 1
Service: 1
Atmosphere: 1

Had 2 recent visits. 1st visit I was disappointed, arrived an hour before close and the kitchen was closed. 2nd visit was wonderful. Great service, best cream of broccoli and cheddar soup I have had in a long time. Nice relaxing atmosphere. Enjoyed lunch, tea and sat and crocheted. Lovely!
Food: 5
Service: 5
Atmosphere: 5

I'm surprised this place doesn't have a higher rating! I work here at least 2-3 times a week. The staff are friendly, the coffee is hot and the internet is nice and fast. I don't get much food, but the egg sandwiches I've had are not bad at all! Thanks staff!
Service
Dine in
Meal type
Breakfast
Price per person
$1–10

Beautiful place to unwind and take in the harbor. Excellent service and relaxing atmosphere. And the food was pretty good aswell
Service
Dine in
Meal type
Lunch
Price per person
$20–30
Food: 4
Service: 5
Atmosphere: 5
Recommended dishes
blt and Avocado Sandwich, Chicken Caesar Wrap

Waited 45 minutes for our order because the cook apparently disappeared and nobody seemed to be bothered to make our food or offer a refund or even apologize for 45 minutes then one of the girls up front finally made our food. Completely unacceptablel
Service
Take out
Meal type
Dinner
Price per person
$20–30

I had one of the very special breakfasts ever... The location is wonderful the food is great... Service is very good employees are good.. Bathroom needs to be looked at it is pricey in comparison but all together its a different experience for a local coffee shop. Thank you for the service. Will always like to visit this place.

The food is pretty good (sweets are amazing), but we mostly go here for the scenery. Love that it's by the water, with lots of outdoor seating.
Service
Dine in
Meal type
Brunch
Price per person
$10–20
Food: 4
Service: 3
Atmosphere: 5
Recommended dishes
Classic Breakfast, Panini

Great place to stop for a coffee. Actually don't drink coffee but my wife loves their coffee. Specialty tea's are good too. Excellent variety of baked goods. Lots of space to sit indoors on cool days. Nice view of harbor. Clean large patio for nice days. Large clean washrooms
Service
Dine in
Meal type
Other

I so wanted to give this a good review as the location is wonderful. Inside and outside seating, easy parking and harbouring views make for a pleasant place to pass some time. However, our breakfast was very poor and many staff appeared to resent working there. With a new chef(s) and some staff training, this could be great.

Decent food. The Ruben and their drinks were quite good. The berry salad side was really great. It's a huge spot with two floors worth of seating area plus a large patio. It's very close to the water with a view of a marina. With a return to inside dining, they need to up their cleaning routine as some areas were neglected.

this place is a hidden gem right in the harbor nestled with the boats and a fireplace. It’s fantastic food. Bella makes handmade croissants, fresh every day. Oh my gosh you’ll think you’re in France very good food and a great setting. Keep up the great work.
Food: 5
Service: 5
Atmosphere: 5

Food is pretty good quality but a little bit on the pricey side. $10 for a BLT with avocado sandwich, no sides. The menu that's found searching on the map is outdated. There's a water station. Friendly staff and nice views.
Service
Dine in
Meal type
Dinner
Price per person
$10–20

Have been there twice this year service was very poor 1 hour to get grilled cheese sandwiches another time 25 minutes to get 2 bagels both time got redicules excuses not happy with the service prices are outrageous will not go there to eat again
Food: 2
Service: 1
Atmosphere: 3

Being down by the water was the only good thing about this place. I think it is way overpriced, Tim Hortons had better croissants. Sorry l could not give it more than 3 stars.
Meal type
Breakfast
Price per person
$1–10
Food: 3
Service: 3
Atmosphere: 3

There’s a saying “Good, fast, and cheap. Pick any two” At Williams it’s “pick none” because the food is expensive, they take forever to make it, and it tastes like styrofoam. Cannot think of a worse cafe in Hamilton. Two stars just for the location, everything else is absolute trash.

My favorite place to go for a coffee in Hamilton. Stop by for a Cappuccino and enjoy Williams Cafe's cozy environment after a nice walk on the boardwalk or to catch up on work. Great Vibe! Friendly Staff!
Food: 3
Service: 4
Atmosphere: 5

So nice place. Came with two children, enjoyed all. For sure, we'll come again. Thank you
Service
Dine in
Meal type
Lunch
Price per person
$20–30
Food: 5
Service: 5
Atmosphere: 5

One of the best cafe in Hamilton... perfect for date or solo date.. its just on water front so you can enjoy water, sunset and they have patio too.. must try..
Service
Dine in
Food: 5
Service: 5
Atmosphere: 5

Pretty busy on Sundays yet quite efficient service. Good quality food and a family place since it's at Hamilton Harbour. One can sit outside on a warm sunny day and enjoy the view of the harbour while getting some Vitamin D. 5 stars!

Great restaurant by the marina. Indoor and patio areas. Food is always tasty and staff are pleasant.
Service
Dine in
Meal type
Lunch
Price per person
$20–30
Food: 5
Service: 5
Atmosphere: 5

Nice cafe in Hamilton area . Its adjacent to the boat club. You can visit their in the afternoon and see the sunset with a good food and a good cup of coffee. The environment is really lovely and cosey. I felt very much relaxing!

Food was so good and the view was everything.
Service
Dine in
Meal type
Lunch
Price per person
$20–30
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Classic Chicken Quesadilla

Really enjoy coming here. It's a nicely situated near the water and the service and food have been excellent so far. I'm still learning to love their coffee, feels too weak for the price point. Nonetheless a very nice place.

This place is an amazing surprise. It is absolutely fabulous. There's an abundance of seating indoors and outdoors and comfortable clean washrooms and great coffee and tasty meals . I'm very happy that we stopped there.

The service was excellent. Very helpful at the cash ordering. Food was hot and tasty. A few cob webs around the place especially the fireplace but tables were clean.
Food: 5
Service: 5
Atmosphere: 4

The service was terrible. Waited for more than an hour for our food and no one cares.
Service
Dine in
Meal type
Lunch
Price per person
$20–30
Food: 2
Service: 1
Atmosphere: 2