I wish I could give zero stars. Bought my husbands wedding band here. The salesman, Shook, sold us insurance/protection on the ring. He said because of the type of metal it cannot be resized, so with the protection we can exchange it up to TWO times to get a new size or if it breaks or if he looses it. By the time our wedding got here and he put it on we realized the salesman sold us a ring wayyyyy to big. So we came to exchange for the correct size. Despite having the pamphlet that explains the insurance and clear as day says “can exchange for new size two sizes up or down” they were adamant that that did not exist and we must buy new because it was past 30 days. They never apologized for scamming us and selling us something inaccurate. After telling me over the phone they’d exchange it anyway, when my husband came to the store to give the ring up, they continued to argue with him and tell him he was wrong. It took 8 weeks to get the new ring. It’s a basic ring. Nothing fancy or custom. We will never, ever shop at any zales again. We totally regret shopping here because it was cheaper. The least they could do was have good customer service. They were rude throughout the entire process. Train your sales people properly so you don’t sell people the wrong stuff, zales. And finally, they do not have their store hours listed anywhere online.

I have purchased many jewelry items from this Zales Outlet store. The prices are extremely desirable and they have a great selection to choose from. If you plan on visiting the store I suggest you ask for Jennifer, She has worked there for many years and she’s extremely helpful & knowledgeable and customer service oriented. When it’s time for me to make a purchase and she’s not working at the store when I make a visit, I will wait until she returns because she’s that good and I wholeheartedly trust her opinions related to the jewelry selections, stone quality and pricing. She will do everything possible to ensure you are receiving all the available discounts. In many instances there are multiple discounts applied to the initial sales price, and It’s not unusual for the final price to be 80% less.

A Forever Memory My experience purchasing a wedding ring was nothing short of top tier - the biggest part of that was Danni. From the moment I first saw the ring, all the way through to getting it resized for my soon-to-be wife, Danni took care of me like a professional. He even took the time to help me find a wedding band for myself that fits my style and personality. He is very vulnerable and knowledgeable when it comes to which diamonds to select and he is especially careful when handling your jewelry. If you ever need jewelry, you have to ask for Danni - he makes the Zales experience just like the commercials you see. The guy deserves his own shop.

2 weeks before Christmas went in and purchased a ring for christmas had to send it out to get sized and engraved. A week later got called to pick it up, we'll when I went the ring was engraved but not sized. 1 week later I called the ring was ready went to pick it up only to find out the ring was sized but the engraving was wrong so out it goes again to this date I'm still waiting I spent a 1,000.00 for a ring I was hoping to get before Christmas. And now it's a week after New Years and still waiting .This is just a heads up that zales does what their suppose to do the first time....

When I arrived no one acknowledged is. I thought just because they were busy, but as soon as another male arrive they greeted him warmly and even served him before us. We was about to leave when this lovely woman named Cindy came assisted us without hesitation. She was sincere and non-judgemental and was a pure joy. The manager Daniel or Danny whatever his name and the other rude lady made it clear they were not there to help people like me. If it wasn't for Cindy we would took our business elsewhere. Thank you and keep up the good work!!

Was a terrible experience. First of all they said the maximum occupancy was 18 due to covid, which is understandable. However when we arrived there was only 6 people. We waited outside to be let in, even though they made eye contact with us several times. Once inside the sales lady rudly told us not to touch anything. Finally we asked her if they could fit watches. She replied with I don't know and walked off to help someone else without any inclination that she would find out the answer for us. We left shortly after the terrible service.

Came here to return something I had purchased online and had difficulties returning at another store. No questions asked, and when they ran into the issue, they were quick to reach out to customer service to ensure I was satisfied. I walked away feeling appreciated despite not actually purchasing anything from them. However if they treated me with this much respect, attentiveness and kindness, they will surely take care of you and all your jewelry needs. Next time I need a ring, or any type of jewelry, I will definitely come here first.

We were helped by the store manager Steve, he was very pleasant and patient with us in making our decision and any question we had he answered very well leaving me with no follow-up questions I felt very informed in all the decisions I made because he had an answer for everything I'm so thankful for his help and I'm glad we decided to make the purchase after all. All the employees there seemed to be very attentive to other customer as well.

Are you kidding me? What type of sales person tries to guilt you into buying a ring 4 times the budget you just described. Lady behind the counter didn't hesitate and started from the most expensive ring and went down. Didn't listen to one word i said and tried to make me feel uncomfortable to get that up sell. Seriously, this is why people hate the diamond/jewelry industry. Please avoid!

I have received many gifts from this location. I would have given 5 stars. For the most part, everyone is polite and helpful. Only one person consistently makes an effort to not be courteous and hospitable. I do not know her name, but it does not matter. The service received from the other team members more than makes up for her behavior.

Terrible experience. Closing time listed is 7 and I arrived 20 mins before & they turned me away, wouldn’t give me the opportunity to talk. I was trying to kindly say that they should change their hours online if they aren’t going to allow people to enter BEFORE LISTED closing time. Man was awful and continued to disregard me.

They don't seem to be very dependable or responsive. I dropped a $500 watch off for repair in December and they still didn't know where it was in March. Said they had to send it off and that they would check on it. They also took way longer to size my ring than they initially told me.

Walked into this location and was offended by the pushing of religion on me just by walking in the door. There is a place for religious music and it is not in a place of business. Jesus threw the money lenders out of the temple. Maybe the money lenders should return the favor.

Bridgette was doing an awesome job!! She got us who had no idea about purchasing the rings until we got what we actually wanted within budget and a perfect pretty engagement rings. Thanks for all the recommendations. Really appreciate it …

Danny provided the best customer experience for my wife and I. He helped us choose the perfect diamond and worked tirelessly to handle every aspect of the transaction. We will be customers for life 100% because of this wonderful experience.

DID not k know that hrs had changed. No notice. Only on the window. Will be closing this account once it iz paid off. Bought several pieces that turned if though I bought them from a 5 and dime store. No more Zales....quality no more...sad.

Thank you so much Jennifer for your amazing support today. I feel super confident and very at peace with the decisions I made today. Thank you for making sure I understood all of the details. You really did a great job☺️ …

Nice selection options. The saleslady was amazing, kind, patient, and informative. I forgot her name but her associate number on our receipt is 1063903. My husband purposed to me at this store. I definitely recommend this Zales location.

Ask for Jennifer she is very nice and not trying to sale u the queen's diamond she vibes off u and helps u find the best thing that suites your needs prices or great and very reasonable thanks Jennifer for the great service …

The nice lady that helped me with my big purchase was really good to me and very professional and caring to all my needs. This is my favorite store in the state of Texas and I will be going to this store for all my future needs.

I bought a Mother's ring and I couldn't resist the Disney collection they had. Great customer service the lady offered me a discount on my ring which made the price go down and made me and my wallet happy love them ☺ …

Very happy with Jennifer’s help in getting my ring fixed after having to sent it back three times. It is beautiful now. Thank you Jennifer for understanding my concerns on my ring and getting it fixed to my liking.

The ladies were so helpful! Jennifer helped through the whole process of upgrading my wife’s ring! She was very knowledgeable and patient with me! I would absolutely recommend and continue to shop here!

Really great place, there are a lot of specials and discounts, and Eurodee is the best sales person there! She is amazing and will always try to get you the best deal while educating you about jewelry.

The salesperson was very helpful and considerate of our wants. I described what I wanted and she found it exactly. Couldn’t have been a better experience. Will definitely go back and ask for Jennifer.

This was my first visit to a zales outlet/jewelry Bridgette took the call acquired what. I was looking for upon my arrival it was ready to go .and also thank you Steve your assistance.

Great customer service. Everyone is a big help. We purchased brid set and wedding band and we are so happy. They made sure my bridal set was ready for our wedding day. Thank you!

We love Zales outlet! Great prices, best bargains around! I finally got my wedding ring (after 5 yrs of shopping) and I absolutely LOVE it!! Ask for Teri, she's amazing!

I love Youree D Manning. She's been my sales person for over sixteen years. She never rushes me and knows what I like. When they have what I like I buy majority of it.

A jewelry store with quality products. The customer service is so exceptional. The ladies that walked me around the store was exceptional (Euridee & Brandice).

Jenifer was so nice and really helped out a lot, you can tell her and crew do this with a passion and know a thing or two about the diamonds and good service.

bought engagement ring here a few months ago and it was worth it! found the right one and to top it off she loved it! price was fair so I cant complain.

Euridee is amazing! She was honest, respectful of our budget, and willing to adjust to our demands. We definitely recommend this location to everyone.

Looking for jewelry in a budget then I recommend this store. They have multiple choices and discounts to find something you live and in your budget.

I dealt with the Asst. Mgr., Brandice, and she was very helpful. She changed out my watch battery and showed me a couple of necklaces. Very polite.

Euridee is the best. Sat down and helped me find the ideal engagement ring that fit my budget. Very patient and passionate about her job!

Bridgette helped us pick the perfect wedding rings and went above and beyond to make sure we had everything in time for the big day.

The lady was very polite with a smile on her face help mebto find what I need very professional ask me how was my day going

The staff was really nice. I went and got my ring cleaned and they were able to help me find a wedding band

The sales lady was awesome!!! Explained in detail my every question. I will definitely shop there again...

Cindy was super awesome, she cleaned my watch band and my ring. She also helped me find some new jewelry.

Great last minute finds, very busy but of course expected, nonetheless customer service is always great!

Excellent experience with associate 3977. Product price and process was good buying wedding bands.

Mrs . Jennifer was wonderful ! My fiancé and I really enjoyed her services ! we will be back !

Euridee is the best. Sat down and helped me find the ideal engagement ring that fit my budget

I love going to Zales Outlet,everyone is nice and helpful, I have not been disappointed yet

Security guard stated they were not open at 6:17 PM on a Tuesday. Need to update timing.

I love it ,!! my husband bought my wedding ring there, the most beautiful experience

Very informative, helpful, and I could tell they really value their customers!

Friendly service, help with sales and up grade on laway purchases

Jennifer took care of me and was a delight! So glad I came here!

Beautiful store! Great customer service. Friendly security staff

Never been inside but beautiful place diamond are for ever

Amazing experiences here every time. Highly recommended.

Always a plus. The staff is always friendly & helpful.

Great staff, I highly recommend speaking with Ms. Dee

Euree is the BEST!!!!!! AWESOME CUSTOMER SERVICE!!!!

Hello friends only my WhatsApp number +919005780931

Everything and everyone was and is professional

Very professional and great customer service !

Great Customer Service.Very helpful staff.

My friend is awesome she can help you.

Didn't find what I was looking for

Very well organized and helpful.

Bridget and Melissa was awesome

Customer satisfaction is great

Retail prices, ghetto location

Way overpriced in my opinion

Great selection of diamonds.

Great staff. Very patient.

Terrible place… ridiculous

Brandy was amazing!!

Saleswoman was great

I love this place.

Great Service!!!

Great service

Very helpful

Nice

Love