I’m not a fan of leaving long winded reviews, but there’s a lot to tell here, so I’ll be as brief as possible. Keep in mind, we’ve had the furniture we bought for months now, and I finally feel ready to give a thorough and honest review. We went and carefully selected several pieces of furniture: a recliner, side table, bed for our pre-teen, and mattress for my husband and I. The mattress I have no complaints on so far, the salesman was really helpful and we love it! However, we were told they would take our old mattress away for about $30, never added that to the order for the driver to pick up who was surprised when we said we requested it, and then told us they wouldn’t haul our mattress away anyway because it had one stain (a 10 year old mattress that my toddler at the time spilled juice on). That was greatly upsetting, as we had to pay a lot more to get the mattress hauled away later, after we had just paid someone that morning to take our old furniture away, and could have had them take it then (instead of paying an additional fee to have them drive out a second time). The reclining couch is already creaking and seems like it’s breaking when you recline back far enough (it pops and jolts). The only warranty we were offered was on the fabric. Sadly, that won’t do us much good for this issue. The side table is great so far, no issues or complaints on that one. Delivery was great on those 3 pieces of furniture, everything arrived in perfect shape, except the delivery guys hit our tree branches and we spent an ample amount of time picking out twigs and little bugs from the recliner after they left… Lastly… our kiddo’s bed. Upon delivery, they assembled it halfway, stripped a screw (forgetting another), cracked the wood, while not attaching vital parts that ultimately caused the bed to sway back and forth dangerously. We had the room completely empty for them to work, and were left with a partially assembled bed that was missing hardware. After calling to ask for help, we jumped through numerous hoops (send a video, send an email, they don’t accept videos, send pictures instead, etc.) only to be told we’d have to wait as the bed parts needed to fix it were out of stock. We supported the frame ourselves (another cost we didn’t plan on) so our kiddo could sleep safely, and waited over a month with no call from AFW. I called when I saw the bed back in stock on their website and they hardly seemed to know what we were talking about. Once we did get someone to come out, he didn’t have the right pieces to fix it. We asked him to use whatever he had, as he said it would take weeks to get the correct hardware, because we were done at that point. Now, we have a bed that creaks and is put together weirdly… definitely not the kind of furniture you’ll want to keep around. We saved for a long time to get new furniture and trusted AFW. I will never shop there again, but wanted to provide my feedback so others could make an informed decision. I’m sure not everyone has had our kind of experience, but for those that are weary - this happened to us. And unfortunately we can’t afford to pay to return the fee to ship the recliner couch and bed back, or we would have in a heartbeat. No one offered us an apology or kind word during this entire ordeal. We were so very disappointed.

WORST EXPERIENCE EVER! I ordered an Ashley Sofa from them by the end of July. It was a special order, and they told me it should arrive within a month. This way is a lie. I called by mid-August to ask for updates; they had nothing and told me to wait till the end of the month and that it might be delivered by the first week of September. I called on September 1st, and they are still waiting for updates. I visit the store myself and ask politely to have them take a look at the order and do something about it. They told me they would call me a few days after checking what was happening. I got a call the week after telling me they received the sofa and were willing to deliver it the next day. I asked them if they could provide it the following weekend, and they said they would. I have the delivery scheduled today (Saturday). I received a call 40 minutes before the scheduled time, letting me know they should arrive between 9 and 10 a.m. I waited, and no one arrived by 10 a.m. I called the number that called this morning only to be told that my delivery was canceled because they found out that the sofa was damaged in transit to their warehouse. That same warehouse where they allegedly received it last week. It has been a week, and they did not inspect the item, or at least that's what they want me to believe. Now, I am asked to wait 4 to 8 weeks again for them to ask the manufacturer to make a new one; there is nothing they can do about it. They need help to expedite the process. Add to that the customer service behavior. First, they don't notify me about the cancelation, have me wake up early on weekends, and only tell me when I call. They act like this was not their fault and that this is on the manufacturer. YOU HAD IT FOR ONE WEEK IN THE WAREHOUSE, AND NO ONE BOTHERED TO MAKE SURE THE ITEM WAS IN GOOD SHAPE?! I politely and calmly asked to be transferred to a manager, and they hung up the call.

Alejandra told us that we would be able to pick up a crib that was bought for my pregnant sister. The crib was bought by my sisters mother in law, who paid over the phone for the crib since she lives in Mississippi. Alejandra specifically told my mom and sister that they could pick up the crib, so they had the mother in law buy the crib (they are going 50:50 on costs). We go to pick it up, and Alejandra’s story has changed. Now we cannot pick up the crib at all. Horrible experience. Update: in a not so surprising turn of events. Mother in law calls the store. Asks them why they would not let the person on the receipt pick up the crib. They say that she, as the person with the card that was used during the transaction, should pick it up. SHE LIVES IN MISSISSIPPI. So here we are. They refuse to deliver without charging another fee. Mother in law bought the product using an online link that salesperson Alejandra specifically pulled up during the sale with my mother and sister. Was told no problem, give us a name and I can put it in the system so that the person can pick up the items. At this point, a report to the BBB is warranted. You sold a product that you didn’t intend to allow to be taken from the facility. Update #2: my dad had to go pick up the crib and dresser for attempt #2. He had a conversation with Lashona, who was helpful, understanding, and apologetic, and got everything worked out. Looks like American furniture has at least one competent employee. If you buy from here, please ask for Lashona. Thank you Lashona, I updated my review from 1 star to 2.

We were not aware beds had massagers. Our salesperson did not share the benefits of upgrades. I would not have known about it had I not gotten an upgraded bed by mistake. The delivery guy said enjoy the free upgrade and don’t tell anyone. I still said something because I felt it was wrong. I don’t feel it’s fair that I had to pay the difference either. The did not say anything until they were done. I should not have been required to pay as it was their fault for delivering it. My husband’s mattress is defective. Our delivery for the exchange is running late. No communication on that. I had to call customer service. This company is a joke. I do not recommend this business.

I love love love American Furniture Warehouse. However, I visited the new Christown Mall location on a Thursday afternoon getting ideas for an entire house of furniture for my Airbnb. The store seemed understaffed and the employees that were there seem to be hiding from customers, sitting in nooks and crannies and avoiding work. I asked for help from one young lady who helped me out for a few minutes and then took off. She didn't even ask me what I was shopping for or what my needs were. After an hour of searching on my own I left without purchasing a single item. Skip this location and head out to Gilbert or Glendale where you'll find expert help.

DO NOT PURCHASE FROM HERE OR ANY AFW ONCE THYW GET YOUR MONEY NO CUSTOMER SERVICE American furniture Warehouse does not care about people spent over $8,000 +getting furniture for a new home also furniture for relative they did not deliver the hardware relative went up to the store to pick up the hardware manager never responded Aaron Oakley poc for store purchase escalated to manger Jeremy Dennis was supposed to call by Friday and it's Monday and received no call there phone numbers don't work make sure to call the Google voice number PLEASE DO NOT PURCHASE FROM THEM SAVE YOUR SELF FROM CONDESCENDING

Worst customer service I’ve ever encountered. They screwed up the delivery services twice by not “keying” in the delivery and delaying the supposedly “set” delivery date. I’ve had to call and reach out as they will take no responsibility on their part. When I requested my delivery charge of $108 refunded the customer service rep laughed at me and said “that won’t happen” he offered me a $50 store credit which I want nothing to do with this company. THEY ARE A JOKE AND SAVE YOURSELF THE TROUBLE AND GO SOMEWHERE WITH A PROFESSIONAL REPUTATION!!!

Needed some new furniture for my new condo and I've had great experiences with AFW in the past so I didn't hesitate. I had pretty much already picked out what I wanted to see online so my associate Jennessa made it super easy. She had a tablet, I showed her what I wanted to see, she looked it up and took me straight to it. I picked out about a dozen things for my living room, kitchen and bedroom then went back to her computer paid and set up delivery. It's being delivered on 2/1/23, super excited. Thanks Jennessa.

I'm not sure if we all went to the same one, but I went with my grandparents to get them a new sofa. There was no one there the first time we went to get help. We left came a week later to get one nice lady helped us but she didn't tell us if the sofa was ripped or had staples showing and the cushions aren't even the same. That we would have to pay the price difference even though this isn't the one we wanted. It's horrible I'm not sure how they can do business like this.

We came in just to look at some patio furniture with no intention to buy. Aaron greeted us promptly and offered assistance but also gave us time to look. He was very approachable, asked great questions and provided fast information. He is extremely personable and was a big reason we purchased patio furniture today instead of putting it off. If we have any further needs for new furniture we will certainly come back to American furniture and look for Aaron!

Hi beautiful store and prices are so good I wanted to order everything in the store and from the time you walk in you are greeted , then customer service greets you. I asked for a top salesman and we got Jaron very nice , professional and patient. I also wanted to acknowledge Lashonda from customer service thanked us again as we finished our purchase. I want to say Kuddos to the store owner for hiring quality staff. Thanks everyone

Terribly unorganized, attempted to buy an accent table. Purchased it, walk to customer pick up and told that’s not where I need to go. I need to go to express check out. Even though I’ve already checked out. Go to express check out and they check me in to pick up. Go around to the pick up area and the door is closed. I am then told I need to wait another 15 minutes. No one else is in the area, not sure who I needed to wait for.

I can’t say enough amazing things about AFW at Christown and our sales person Aaron. He was incredibly patient and knowledgeable. I went in for one piece of furniture and ended up with a lot more, but there was never any pressure from him. He laid back, was helpful when I had questions and had amazing follow up as I awaited my delivery. Thank you so much!

I went in today to this location and we were helped by a gentleman named Aaron. He was very knowledgeable, helpful and was quick in helping us out today! I am very pleased with my visit and our purchase. If you guys want great customer service definitely ask for him :) The lady up front was also helpful as well but didn’t catch her name.

OK, it wasn’t that busy, but the assistance in finding a sofa and matching rug was amazing. My organizer/designer worked with me over the phone (photos & FaceTime) to choose the right items for my space, and the AFW representative took me all over the (huge) store looking for items to turn my townhouse into a home.

I loved this store; it was full of deals and quality furniture. You do have to look for a salesperson, but all of them were nice. I got a leather recliner sofa and a few more things, and I'm delighted with my purchase. I ended up getting a genuine leather sofa but the faux 1s were priced and looked good

I miss Costco, but American Furniture Warehouse is very nice. We bought a love seat. Our sales associate, Patrick, was great, very friendly. Delivery dates got messed up as it wasn't in stock like the computer was showing, but it was only a couple of days. We're very happy with our purchase.

Julia was absolutely amazing! I have never had that much fun shopping in a very long time. She tells it how it is because she wants to make sure that everyone knows what they are getting into with each piece of furniture they are looking at. Would recommend completely and Julia was awesome!

Walked in today with the intention of buying a new mattress and bed frame. Walked the whole floor and not one sales associate asked if I needed help and the store was empty so it’s not as if they were busy. Will be taking my business to Conns or a different furniture place

My first time in this store. I was pleasantly surprised at the variety of affordable furniture and decor. They even sell TVs. And the delivery fees are only $79 for less than $1K of purchase. Best part was that the salespeople were never hovering or pushy.

My experience with AFW/ChrisTown was awesome! The prices are very competitive, the furniture is quality and the delivery and customer service departments are outstanding. Thank you so much Patrick, Jaron, Mitchell and Tristen! …

We have bought some stuff over the years from AFW for office furniture. The staff is always plentiful, helpful, and curtious. The prices are usually pretty good but it's not top of the line furniture. I will certainly be back.

American Furniture Warehouse is huge. There are so many lovely choices of furniture and accessories. The salespeople are present if you need them, but they are not intrusive. It was a great shopping experience.

This is my second time buying from afw and my sectional and rug was really great. Want to say thank you to David Manriquez for his patience and professionalism in helping me decide the right fit.

There is a good selection, prices are okay, the best part is that no one shadows you as you shop, but there are staff available if you need them. I'd like to see more quality furniture, though.

I was very pleased with out sales person Patrick. He vas very friendly, efficient, and detailed about each item we looked at. He really went out of his way to help us and made us feel welcome.

There’s definitely a nice variety of furniture. We purchased the Arroyo Caramel suede love seat. We liked it because the couch has the appearance of leather, but it’s actual soft suede.

This place is neat and everything is reasonably priced. I appreciated the open layout--unlike the cluster-maze that is Ikea--it was easy to navigate find what you're looking for.

Thank you AFW. My saleswoman was perfect. Helped my family choose our first amazing Seabreeze mattress. We are excited to sleep now. Had to boss this box up to my 2nd floor. !

Just walking around today to check out deals. This place is amazing. Really great deals & lots of mark downs. I will be back to buy very soon. It's Thursday about 10:30 am.

Bought an office chair, and they have some of the coolest and most affordable furniture available, and lots of shelves, chairs, and tables! They were very helpful too!

Helpful staff good selection and competitive prices. Not everything is in stock so you might have to wait up to a month to get what you want

Nice selection. Good prices. No sales pressure. Delivery was on time. Gentlemen were very good delivering my love seat. Courtious as well.

Wow! Great customer service especially from awesome Patrick! Was willing to go the extra mile for us, and accommodate all of our needs.

Good prices ,excellent air conditioning in store huge selection of all types of furniture for the inside and outside of your home.

Very easy shopping experience. No high pressure sales, easy transaction, delivered and setup couch two days after order. A+

Beautiful, clean store and in my opinion it has some great prices. Be smart and shop around however. Have fun doing it!

Love checking out the message chair displays!...and checking out their awesome deals on accessories!

Love this place it clean, new and smells like new furniture

Looked around, really nice furnitures