I would be cautious ordering anything from this company. They were quick to take our money, our sofa was meant to arrive 3 weeks ago as per the leading times we were advised of when placing an order at Bristol showroom. Customer service is nonexistent, bunch of people who don't really care!

Visited for the first time today. Furniture is lovely but it took two members of staff a good 10-15mins to even acknowledge our presence when, at the time, we were the only customers downstairs. Later one staff member did talk to us and help but it was too little too late. Such a shame

Disappointed with the sofa we purchased for over £2100. The design of the inner cushion means that the back cushion constantly releases feathers. After informing A&J they offered to replace the whole cushion for £175 rather than resolve the issue. Pretty poor customer service.

After a chance visit, we stumbled Upon this beautiful store today. Lovely furniture and the lady who took time to show us around and explain their product range couldn’t have been more attentive. Looking forward to coming back and chosing the right sofas for us very soon.

Dreadful, complacent service. Website still selling sofas with 8 week delivery but ours is delayed due to materials shorages, with no idea when we will receive it, no answer at HQ and the staff in the shop completely in the dark. Avoid, they just want your money.

Terrible experience here: A&J sent us the wrong colour sofa. After calling to try to resolve, we were assured that it was their error when submitting the order, and that rest assured they would resolve it. Since then, the Managing Director

Much like a previous reviewer, I ordered a large Holmes sofa after trying it out in the Bristol showroom. When delivered, I found it impossibly to lie comfortably across the sofa as the cushions seem understuffed compared to those I tried

We bought 2 Leon sofas from Bristol branch in Nov 2022. The fabric recommended by the staff turned out to be the wrong type for this particular model, as the piping around the cushions went all funny. They offered fabric exchange with no

Worst customer service imaginable. We received our sofa in the wrong colour because the order had been put through incorrectly by a staff member. We raised the issue with customer service and after being assured that the fault lied with

We ordered a large Henry sofa after a visit to the shop in Bristol. Unfortunately, it seemed the sofa that was delivered had fewer feathers in the bottom cushion than the one we tried in the show room. Unfortunately, when sitting in the

Well I found buying a sofa from Arlo & Jacob to be a most enjoyable experience the staff were helpful the sofa is of good quality. It arrived when it was suggested it would in good condition and at a fair price. I am pleased with the

Absolutely dreadful experience so far and still no sofa to show for it 2.5 months after ordering (and paying!). This has been by far the worst customer experience of my life - to the point where I genuinely started to think it was a

We recently visited the Whiteladies Road showroom, the 2 members of staff were extremely helpful and friendly. The showroom is presented beautifully with some interesting sofas and loads of

Went into the shop and got to look around without staff excessively pestering me. Made a nice change, and they were visibly on hand if I did require them.

I loved the atmosphere in the showroom, very friendly and welcoming. The room sets are really nice, loved the design and how comfy the sofas are.

Recent purchase went smoothly from start to finish. Highly recommend Arlo & Jacob if you're looking for a new sofa or armchair.

Fantastic showroom, lovely staff and reasonable prices for quality items, great experience.

Very pleasant experience in the shop. Staff were on hand and helpful.

Very helpful staff, loving my new Arlo & Jacob sofa!

Very helpful staff. Love my new sofa!

Great service