Park Furnishers, Bristol / Leekes Group. Totally unacceptable levels of customer service. I purchased several items of furniture. When delivered I raised some concerns regarding the quality of a specific item received. After sending photos as requested, Park Furnishers replied quoting a particular reason for the issue, they also said they were sending manufacturers notes regarding the matter. The reason they gave PROVED to be totally untrue and the notes were NEVER SENT to me. They then IGNORED my subsequent emails. When I telephoned they PROMISED to review asap and return to me – a return call was NEVER RECEIVED. I telephoned again demanding to speak to a Manager who gave me a reason for the lack of response. When I asked for this in writing, the subsequent email quoted a completely different reason for the lack of response ! After wasting over 4 hours chasing matters and being given untrue information, I contacted one of the Directors who thought a simple sorry was adequate to fully resolve the situation. I totally disagreed. My original concerns have still not been fully satisfied after two months of chasing. This offering has been a clear example of the VERY WORST levels of customer service.

We were looking for a new sofa and really wanted to support a local independent business here in Bristol so headed over to the new Park Furniture store at Eastgate - we had put the whole day aside for finding one and were prepared to travel. Park Furniture was our first stop. I was very pleasantly suprised at the broad range of furniture from modern to traditional and within 5 minutes found two perfect sofa choices! We were dealt with by Jamie and he was very helpful, informative and patient while we made our choice (and kept changing our minds!). We made our order for two new sofas. When we got home and measured up properly we realised that the sofas we had ordered might be too big so immediately rang the store and switched models. Jamie sorted this out right away and made the whole process stress free. Oh, and we bought a fabulous new mirror too! Park furniture have a wide range of high quality accessories, furniture and beds. The staff are very welcoming but they also leave you to browse and try things out as you please. A great shopping experience.

I was looking for a particular armchair for my elderly mum, and was aprehensive after a bad experience at another popular high street furniture store. Paul listened to exactly what I needed and also took on board my concerns regarding my bad experience elsewhere. My needs were very specific and I needed a armchair quickly. This was a big ask, but Paul did his upmost to help even consulted with his Manager, who was equally helpful. Between them they found the perfect chair, arranged a prompt delivery. Mum is delighted with her armchair, its like it was made for her. The back is so suppotive, mum is petite and so is the chair. Well done Paul and your Manager, you are both exceptionally amazing professionals and most importantly you listened to my requirements and fully met them. My recomendation is for those looking to purchase home furnishings if you want someone that listens, are professional and honest then go to Park Furniture Bristol they deliver anywhere and have an amazing range.

New kitchen supplied at a cost of over £44500 and numerous issues which Parks think are not worth more than £250 compensation despite us taking over 16 days extra off work for deliveries and remedial work!! From poor measurements in the design process meaning our new ceiling was built too low and units ordered as narrow even though there is plenty of space to units ordered incorrectly and over 12 damaged doors which after 5 months we are still waiting to have replaced!! Avoid!!!!!!!!!!!!!! PS The reply saying I’ve had issues with the installations is typical of the poor service so far, Parks only supply fitted kitchens as they don’t employ fitters!! Ask your fired kitchen director and I’m sure she’ll explain as she implies this is why I had missing items, wrong items delivered and faulty ones! We are now at the end of October and the kitchen is still not finished due to a replacement panel being put on with the wrong hinges so now the bin cupboard does not open!!

My wife and I were looking for a decent dining room table, and Ian approached us. We asked various questions, his knowledge of the product was 1st class. We were not pressured in any way, and he ably demonstrated the various tables until we found one that suited our requirements. Ian is an excellent salesman and representative and is a Credit to Park Furnishers. We have purchased various items of furniture from Park Furnishers over the years and have always been 100% happy and satisfied with the quality of the furniture and the service received. Many thanks Ian, we appreciated your assistance and help.

Excellent customer service from this store. We asked if it was possible for our suite to be finished and delivered a week before it was due. This was arranged and delivered on the exact date we asked for. We also bought a mattress and delivery was arranged so that both orders were delivered on the same day to avoid us having to pay two delivery charges. There was a slight problem with the pouffee but this acknowledged and sorted with just one email to the customer service department. Thank you to all the staff who dealt with us.

Very very long delay before furniture arrived. I had two emails within three minutes of each other giving me different delivery dates. Had three dates given altogether. It finally arrived at the centre then I had to wait nearly two weeks for delivery. Furniture made by the manufacturer excellent, such a shame I did all the chasing on the phone and visiting the showroom. Covid has caused a lot of delays which I fully understand but does not and will never be the cause of lack of communication.

Jamie if I could give you more than 5 stars I would. We came in early morning and you listened to our needs and worked out several various sofa combinations to fit our requirements and room size. You were not fased by us saying we wanted to look at other suppliers before we made up our mind. Needless to say we returned later that same day and placed an order with you. Thank you very much fully recommend Park Furnishers especially Jamie.

Park Furnishers Outstanding Service and Excellent Quality Goods. Purchased 2 beautiful sofa's and a lush king-size bed. From initial friendky helpful knowledgeable service in the shop from Paul right through to up-to-date delivery details from the admin team, and outstanding service from the 2 Dan's delivery crew, we could not be more delighted. Thank you. We will continue to return and support this amazing local business.

We don't very often get approached in furniture shops, due to our age, so it was a pleasant surprise to be approached by Paul. Paul was very friendly and helpful, during our time within the store. We told Paul about the specific requirements that we were after from a table & chairs. Paul offered different solutions, and we finally found the table & chairs that we were after. We look forward to receiving the table & chairs.

Website cookie policy - wow couldn't believe how wordy it was and the assumptions it makes. So much better just to have a 'decline cookies' button. As for stock I clicked on "mattresses" but they don't seem to sell just mattresses as nothing came up. I don't need a base and don't want to add to landfill if I can avoid it. Pity as the 3 piece suite I bought some years ago was great.

We had a very good experience at Park Furnishers in Bristol today which ended up with us buying a lovely new bed. We were served by Paul who was very knowledgable about all the different makes etc. Took plenty of time and was helpful without being pushy. I’ve always lived in Bristol but never been to Park Furnishers before; would definitely return and recommend to others.

I would just like to say a big thank you to Will who works in your Eastgate centre store in Bristol. We were there to buy a leather recliner chair on Saturday 7th January 2023, he was so friendly and helpful in explaining the different models, and so patient! We found the right chair eventually and are looking forward to it arriving. Will you’re a credit to the store!

I visited the Park Furnishers store in Eastgate Retail Park looking to buy some sofas. Graham was absolutely amazing. He helped me with my search, showed me how the sofa bed function works and answered all my questions. He wasn't pushy or overbearing, as I have experienced in a lot of other shops, and was very friendly. I am waiting for my sofas to be delivered.

The Sales Manager, Ian, was very helpful. He gave us a lot of time and seemed knowledgable about the products. He was good humoured and professional. We had a very good experience, buying a sofa suite and a bed as a result. The prices, we fealt were very fair. We've bought from Park Furnishers before, and I'm sure we will again.

Park Furnishers is a premium retailer of household furniture. They have a wide range of sofas and lounge chairs on a made to order basis. The staff know the products well and guide the customer through the many options available. The atmosphere is relaxed and encourages trying out the products to ensure the best choice.

A considerably smaller store since it's move from the Bedminster site and this has affected it's ability to carry examples of the total range in certain manufacturers. This was indeed the case with my visit. That aside the staff were helpful and the experience pleasant

Visited first and spoke with Steve who was brilliant went away to think about my purchase and returned today and was served by Jamie who was also very helpful and I bought what I went for. Very happy with service so far. Look forward to my items being delivered

If you wish to be racial abused why not have a chat with the assistant manger Kieron what a piece. And do not think you will get a refund or a problem fixed in this store it is the pits for customer after care. Be warned i wish someone had said it to me first.

We went into Park Furnishers in Bristol and had excellent service from Jamie. His knowledge of the furniture was amazing and he gave us some great advice and took the time to understand our requirements. He was friendly and honest, really good experience!

Phoned 4x 1st 15mins not able to get through 2nd 20 mins wait 3rd call 25 min wait 4th time 35 mind wait.Not called back when told they would ,problem still not solved. People in store were very good ,phoning is terrible quicker to drive to the store

Have been in here a few times and cannot recommend enough. A relaxed atmosphere, well laid out store and excellent customer service from all staff. Ian in particular was very helpful and provided me with an excellent deal on a chair. Happy customer!

We had a very good visit today. We needed to replace our mattress and the staff were very helpful giving a very competitive price and arranging delivery and disposal of old mattress. Thank you.

Exceptional Service Will was there at the beginning when I was first choosing my bed, so it was great that he was there to complete the transaction and arrange the most suitable delivery date.

Dealt with Steve who was absolutely excellent from start to finish. We visited just about every sofa shop in Bristol and so glad we went into Park Furnishers, they had such a good selection.

We went to browse and purchased sofa and chairs.We were helped by Paul who was very professional with his experience of the products. We would recommend shopping at Eastgate Park Furnishers

Excellent service. every thing explained in detail with no hard sale. Will was very helpful indeed, a pleasure to do business with. Quality furniture at Parks as always. Norman Jennings

Staff are helpful without being pushy. Prices are good and varied. They sell lounge, dining room furniture and kitchens. Ground floor location only, so no stairs. Plenty of parking.

Excellent service and information on the swivel chair we decided to buy. The Manager, Ian was extremely helpful in helping to make our decision.

Disappointed with Park Furnishers not as good now they have moved to Eastville don't think l will be going over there very soon

Variety of furnishing, mainly what I went to look for. I will return with the hope of making a purchase.

Very helpful and efficient, Paul made our shopping experience a very pleasurable one. Thank you.

Good choice of mattresses three piece suites etc. Staff very helpful and friendly

Excellent customer care. Good range of furniture

Lovely things great helpful staff good sale

Friendly staff and good quality furniture

Good quality furniture and helpful staff

Great furniture and knowledgeable staff.

Plenty of good quality furniture

Good store with good displays.

Excellent service .

Expensive