We reserved a vehicle via ORBITZ for a competitive price (better than our usual COSTCO site for AVIS) but discovered when we arrived that the satellite office was only open from 8-12 that day (yes 12 noon!) and our flight arrived after that. It was NOT clear to us when we made the reservation that we could NOT pick up our vehicle at that location due to the short hours. AVIS phone support did the best they could to rebook us at that same location the next day (since the AVIS airport location wanted 3X the price!) but we paid approx $200 more (for one less day!) I realize it was the Balloon Fiesta week and that rental companies were gouging for last minute rentals and changes, but a clearer articulation of the satellite office hours during the booking process (6 months early!) would have alleviated this issue all together and made or AVIS rental experience perfect from start to finish! Once we did get rebooked and picked up our vehicle at the satellite office the next day, everything from then on went very smoothly and we were happy with the vehicle and the AVIS support. We will be very weary of booking via ORBITZ in the future! Regards, John & Tish

Very poor customer service at this location. We called Avis customer service part way through our trip after noticing that the oil in our rental needed to be changed soon. They directed us to go to the Crown Plaza location, which was very convenient. When we arrived the door was closed with a sign indicating we should knock. We did and could hear someone on the phone. Sounded like a personal call. She yelled back to just put the keys in the slot if we were returning our vehicle. We let her know that we had a problem with our rental. She immediately said it wasn't her problem and told us to go to another location. She as rude and unhelpful. Didn't even act like she cared. I have never had such poor customer service. She didn't even offer to call another location to ensure we could get help there. Even if she as unable to help by switching vehicles....she had an opportunity to provide customer service and potentially get a great review. That unfortunately didn't happen. I would strongly recommend not renting from this location.

Worst rental car experience ever. Arrived at 10 p.m. after flight from Europe and rerouted flight from Denver, rather tired. It took 2 hours to get the car we had rented from Europe. We had rented for 42 days, maximum rental period is 30 days, usually (we do this at least twice each year) we get two contracts. This time we were told that this is no longer done, a simple phone call after 30 days would do and they would extend the rental period. After 30 days we tried to call, but for 12 hours our calls to Albuquerque were routed to the main 800 number where we were told that we would need to contact Albuquerque. At 10 p.m., Albuquerque answered the phone. We were, very rudely, told that we would need to go to Albuquerque to extend the rental. We were 1000 miles away at this time. Fortunately, we found a very helpful Avis subsidiary an Bloomington, IN, were a very competent and helpful lady worked for two hours on extending our agreement and was successful

If I could give negative stars i would!!!! The worst cystomer service I have ever experienced the so called owener was SCREAMING at me beacuse I was upset that I was going to be late for work becuse sge decided to leave and put a note on the door saying "Be back soon" I was on the phone with customer service while I waited for almost 25 Minutes the customer service representative could hear her screaming at me and callinh me names because they heard everything they transfered my rental which had alrrady been paid for online to another Avis location and gave me a discount . The people at the nee location we so sweet and friendly I will continue to use Avis for that reason only!!! The owner of this location should be ashamed of the way she treated a customer.

The Avis location in Albuquerque Crown Plaza has horrible service. The vehicle was dirty, had a small dent, and the Bluetooth did not work. I was also overcharged for gas when I already filled it up. Also I am a preferred customer and should not have to show ID and credit card as it should of been a faster experience when picking up the vehicle, there was no one at the desk for 30min when I arrived at 10:30am And when you drop off the vehicle they fail to tell you that you must also write down the mileage when returning it. It was literally the worst customer service with Avis I have ever experienced.

I only gave them 3 stars because I was able to get a car last minute when Hertz screwed me over. The car was dirty, inside and out. Fluids started running out during my trip (windshield washer and oil). When I returned the car, I could not breath (I have a lung condition) sho I was leaning on thre counter with my head down trying to breath and the girl said, "I need you to have a mask on if you're going to be in here." No, are you okay or anything. And for this I paid over $550 dollars for a week.

I have used this Avis site for several years and am always happy with the experience. The personnel here always make me feel welcome and provide a fast pick up and drop off. The last time I rented here, my pick up time was scheduled right before close of business and I was held up in traffic. I called in a panic to explain and ask what could be done. The young woman at the counter was very understanding and offered to wait for me. Service over and above.

The guy behind the counter was okay, but he did not stand up to say hello, he seems like he was having a bad day. However overall the experience was okay. He gave us directions to our vehicle. But he did not go out there and expect the vehicle as we did. We took pictures of any damage and or dirtiness on the vehicle. Just to make sure that we were protected. He assumed that everything was okay. Everything was okay by the way.

Renting in Albuquerque was a good experience, but don't go to the Avis in Santa Fe. We had a technical problem with the car 6 days into the use of it. The manager there was just plain rude and abrupt. He also gave us an inferior car which was dirty on the inside & outside. He could have asked us to come back while he cleaned up the car, but didn't. The drop of at Denver International Airport was easy & flawless.

The rental pick up went pretty smoothly. I made the reservation via Costco about a month ago. We walked in a little before 12, had to wait a few minutes till 12 for the system to let us process at the right rates, not a problem. The car was waiting for us in the lot and was clean. The only downside was that the Costco deal includes a free upgrade but we were told that they didn't have inventory at that location.

This place has the worst hours. Has no back up for anyone who set up a reservation . My flight came in late and I paid a 25 dollar Uber to just be told they are closed so oh well we will just cancel your reservation . This is why I never use Avis . Hertz and national ni matter what . How do you not have a back up plan for pick ups especially it it’s not our fault … we are at the will of the airlines .

The rental office was very convenient, as we arrived in Albuquerque by train, and did not want the hassle of judging to the airport to rent (plus pay the higher airport rates). On our second day, the check engine light went on when we were in Santa Fe, but the AVIS help line quickly located a replacement car for us in Santa Fe! What a convenience! We'll be renting from AVIS again.

I have been renting with Avis for 10yrs This places back dates your pick up time and then checks in car at a later time to charge you for 2 days They did this to me twice. I never looked into it until I looked up bank transactions. I am still fighting with my Uber receipts as a proof. Most of these guys are always on personal call when you get there and one lady is rude.

Kicked me out of the office and told me to wait in the lobby cause I was a frontline nurse. Lady was rude, disrespectful, didn’t care that my car I rented at this location had an engine light. Worst rental experience in my traveling career. Especially when I’m far from home helping the local community out. It was unbelievable. I would give negative stars if it existed.

OMG This is the friendliest place I have ever felt so good to rent cars from, Loretta and Dorothy are the best persons I have ever dealt from Avis Car Rental Places. There's no other car rentals in New Mexico that I Love so much like Avis at the Crown Plasa Hotel, I recommend Avis to everyone that likes to rent cars in New Mexico for Work or Pleasure.

This Avis location is a great rental car service. They are very friendly, helpful, and give you hassle free customer service. The cars are very clean and the rates are extremely affordable. You never have to wait to pick up or drop off, you are always in and out. Stop by and see what I am talking!

Requested car was unavailable. Toyota Corolla offered instead, but it had not been cleaned and a battery charger had been left. Told that a Ford Fusion Hybrid was what I was then getting. It was not a hybrid. Not particularly reliable service.

Airport location is the worst for customer service I have ever seen in my life. However, Crowne Plaza , where I was sent was great. Loretta really helped me out and was amazing. she should receive a raise for what she does at her location!

They don't tell you they don't take the money out your account till you return the car also the lady lied said they can only run your debit card once they ran mine 5 time's had to call my bank to get block off my card bad experience

It was a good price for the rental, everyone was very nice. The only thing I was a bit uncomfortable with was rep didn't come out with me for car and there was some damage to the car. He said it was ok, but it still made me nervous

I had a great experience everything went smoothly from booking to drop off. I had the vehicle for 4 days, I did book for during the week which usually affects price and availability, but again everything went great!

Years ago when this location first open for business it was a joy and a pleasure to deal with the owner. Not any more. The young man behind the counter now a days is destroying the reputation this place once had.

A horrible experience and bad attitude by front desk person! Lost my business for good. There are happier people at other car rental places in Albuquerque. I have to click a star to post this but not deserving.

This AVIS location is consistently top-notch. The staff greet me by name, and always go out of their way to get me in the type of car I want/like. Very conveniently located in the center of town.

HORRIBLE COMPANY! YOU CANT EVEN TALK TO A REAL HUMAN when you call! and even though they put a local phone number down on their site, it goes thru to the 800 #. HORRIBLE PEOPLE!

The agent that I use is always willing to go above and beyond to help me out when I need a rental. His name is Silviano Trujillo. I would recommend going to him every time .

I have used Avis at this location several times! It has been very easy and the customer service is great!! Thank you for making this situation as smooth as possible

Been to other rental places and they usually have terrible customer service. Avis always treats us well and the vehicles are easy to rent. Good quality vehicles

I absolutely love this location, we have rented from them many times n the ladies are always so helpful n willing to get you the greatest price for a vehicle.

Been coming to Avis for years. Absolutely love the location on 1901 university. Staff is super friendly and fast.. vehicles are new and well kept.

Got charged and never got a car rented because they didn't want my debit card but of course they took my debit card to charge a cancellation fee

Loretta and her staff go above and beyond. They are a very busy location for such a small office. They are always helpful and pleasant. :)

Great experience from the crown plaza Avis. Always a good place to rent from. Thank you guys sooo much for making it quick it and easy.

Silviano was great in getting our rental figured out for us. I would definitely recommend him to anyone. Thank you thank you!!!

Fast and friendly service. Saved a bunch by renting here and then returning to the airport. Good location close to everything.

I honestly feel that avis is the number 1 car rental service when it comes to price, car quality and customer service.

I gave 10 because of Mr. Sylviano, he’s patient, respectful, and kind. He always making sure I got satisfaction

Great place to rent carts. The ladies are always friendly and do a great job taking care of their customers.

Desk attendant was very nice & professional. Check-in was also very smooth..Our experience was great!

Great service. I was very pleased with my rental. Place clean car clean and better than I expected.

The locations on University and Montgomery in Albuquerque, NM have great customer service.

Loretta made picking up my car (twice now) SUPER easy, couldn't ask for more from Avis!

SILVIANO was faster, kinder, and more helpful than anyone in service in all of NYC.

Transaction was very smooth, excellent car selection and superior customer service.

Great customer service. The only car rental company we will ever use.

Terrible customer service. 75$ upcharge for 1 hr late return.

I always receive a clean vehicle and the staff is wonderful.

Great customer service, real easy to get and drop the car

Dropped off a rental car here and it was fast and easy.

Super assistance & quality rental