I had a cat that was patient there that passed away I took him in to be cremated when he came back they had a different last name but no care to try to fix it today I tried to make appt for my other patient cat that's dying they wanted me to drop her off and leave her....not acceptable for the fact she's dying was I gonna leave her

One of the worst Vets offices I have ever been to. The receptionists are always on their phones or eating at the desk. They never answer any of my questions and never answer the phone when needed. And whenever I drop my pet off they are there all day with no updates. Dont waste your time.

The staff and doctors here are very kind and always show love to my dog, Roxie. She loves going to the vet and it is all because of this awesome team. She is 1.5 yrs old and has been coming to this clinic since she was 8 weeks old. I recommend the wellness plan as it has saved us $$.

First time ive ever had a pet and its a kitten.the ppl were great with me and him.they were really gentle with him cause he was very frightened for his first time reccomend them to anybody for petcare inside petsmart and reccomend the kitty insurance.great investment for animal care

Not only have they given three of my fur babies the wrong diagnoses, but their wrong diagnoses cost my babies their lives. I will NEVER trust this hospital again. One loss is way too many, but to have 3 of my babies die due to their lack of pet knowledge is just unacceptable.

Very friendly staff and attentive to your pet’s needs. They are good at staying on top of scheduling necessary checkups and procedures and have even price-matched when I have found cheaper options available online (heartworm meds, etc). Highly recommend!

Four stars only because the more limited morning hours (compared to options early in our patronage). Makes it harder to do a drop-off when you go to work early! But I'm very happy with the care my babies are given when I can find a way to get them there.

They held my dogs mouth shut, to get her shots even though my dog showed no signs of aggression. She was very low energy during the visit but the first thing they asked was "Where do you think they will be most comfortable we don't want her

I dont ever write reviews but its unfortunate because I generally like banfield, but do NOT sign up for the banfield monthly payment. They never made it a point that it was a CONTRACT, that I would of never agreed too. I'm a nursing student

West Nashville location has been steadily going downhill. We just cancelled both of our dogs plans. Too much misinformation from staff, doctor is no longer available for walk-in”mini-emergencies”, and the place always seems to be in a rush,

We have been using Banfield for 4 years now. Let me just say the staff is great. They always take great care of my dogs. But I can never get in for an appointment when there is actually something wrong with my pets. I know it is a corporate

Good place to go but disappointed with them because I cloud not see the doctor with my cat. I personally think that it's stupid that they force you to pay for a county tag for your indoor cat. I believe that's a scam and they just want more

Well before today everyone has been really kind and helpful. The lady at the banfield desk today wasn't helpful at all. I asked if there was anymore of the cat food brand I was looking for in the back. She kind of seemed to just guess that

We came in for an emergency situation because our dog had sudden onset of muscle weakness and lethargy. We came in understandably nervous and explained the situation to the receptionist. The receptionist responded by saying “we close in 30

Stay far away from this Banfield location if you care your pets well being. I have been going to this Banfield and 100 oaks for 3 years now. Nashville West happens to be 5 minutes from my house and this past week I had a pet emergency come

Been going here a while and never thought anything special of them but they were fine because of how close they are... Well I refuse to ever go back now. My dog got into a fight with the neighbors dog and he got hurt really bad and needed

The staff at the Charlotte Pike Banfield are friendly and caring. My dog has been visiting this location as her primary care center for the last 7 years. The clinic meets all of her regular needs: vaccinations, health checks, dental appt,

I really like the Bansfield wellness program. The staff and veterinarians have always been great but I’m sadly leaving Bansfield because I can never get my pets in when they are sick. I’m always told that I can go to another location but

We've been patients of Dr. Yu for a couple of months now after trying a few vets since we're new to the state. Unfortunately, we've had to come in quite a few times. He is VERY patient, and sure to answer all questions. Very honest about

My 10 year old Pomeranian was due for his rabies vaccine and within 4 weeks, he passed. After this happened I did my research and realized that professional vets that actually car for your animal would suggest having two 1/2 vaccinations

Gave me the runaround about heartworm meds. For my puppy they said that he didn’t need a test because he’s a puppy and they just go ahead and prescribe for puppies, and if I ordered online all I had to do was give their information. Yet

I took our new adopted dog Wilson in for a physical and enrollment in for the Wellness Plan. I've always found the staff to always be warm and welcoming whether I'm at PetSmart for grooming or pet food. They always know my other dogs by

I took my dog, Leo, to them and everyone there was nice! They answered all my questions and concerns that I had. I really enjoy their Wellness Plan is it sooo helpful when it comes to not having to afford everything out of pocket all at

We have now had two bad experiences with the Banfield location off Charlotte Pike. During our first experience, we dealt with a lack of empathy or proper care for our anxious puppy who does not do well at the vet. The vet was frustrated

I am very happy with the care and service they provide here. This is the best thing I've done for my beagle mix, Amy. Last Friday, she got an anal gland abscess and she was in pain. I took her over to Banfield pet hospital right around

The staff at Banfield West is amazing. Very considerate and truly care about the well-being of your pet. They have Covid precautions in place to protect pets and owners, and are fantastic at keeping you updated while your pet has their

I love these professionals. Dr. Jones and Taylor are fantastic. They take care of our pets and are thorough in their care while loving our pets. When our 20 year old Beagle passed they cried with me and were so respectful of our needs.

I love Banfield Pet Hospital in West Nashville. My dogs have gone their since they opened. The staff is so loving and caring with my dogs - both are rescues and have some issues with being left, but I always feel good about their care

Very poorly run location that cares more about volume than quality of care. If your pet is remotely skittish about visiting the veterinarian, this is not the place to go. While in the exam room there is a constant cacophony of dogs

I was easily able to get an appointment, they throughly checked out my dog and her insurance covered most of what we needed that day. Everyone working in the vet area was super nice and I feel that my dog is in good hands here :)

Dr Yu and staff are amazing! From Erin at the front, Maleah, Dr Yu, and all the staff are so compassionate, caring and kind. They always take great care of our babies. My husband and I appreciate everything they do! Thank you.

The Staff at Banfield Pet Hospital at Nashville West has a very Important job of keeping my Medical support service dog "Warrior" for me a Army Combat Veteran Healthy and Current on all his shots! They have done a Great job!!

I love this Banfield location! Dr. Riveria is absolutely amazing and truly loves the animals that she helps. I am so fortunate to have her and the staff to take care of my buddy. Thank you so much for all you do Banfield!

I love the Vets at this location. They always take time to answer any questions you may have and don't mind taking their time to make you feel both informed and at ease if your dog is ill

They are amazing with your fur babies and affordably priced. They really care. I have two wellness plans for my babies and would recommend them for all your pet needs!

My baby routine check up. She in good health thanks to the awesome care at Banfield. I trust no one else to handle her care . Wonderful staff as always …

They don't answer the phone. Very expensive. Try to see as many pets as possible versus spending quality time with owner and pet.

Dr Reyolds was great taking care of my new rescue doggie. They didn't do unnecessary tests or shots only what we were there for.

They always do such a great job with my pups! I trust these vets and I also trust the technicians that are always so helpful.

Best staff. Best vets. Best nurses and VAs. I cannot sing the praises for Banfield in West Nashville enough. All the stars.

Our dogs dread going here but are treated very good, we have no complaints with their care, satisfactory all way around

great vet.. cares for my sick old cat do well.. brought him back to life at least 7 times. Jack is going great!

Everyone is very kind at treat the animals with a lot of care, I’ve taken both my dogs here and I love it!

They have taken fabulous care of my cats since their births. I trust them completely with my kids' care.

Staff was great, Dr. Williamson very thorough and patient. Nurses great with my pet

Took my dog in to get all of her shots and a checkup alls well that's great thanks

You would be doing your pets a great disservice bringing them to this facility.

Took my Staffy to get groomed. They did a great job and she loved it there.

Staff is always friendly and my dogs get great care here.

They are so good to Chico. I'm grateful for the staff.