I've been meaning to post for a long while but after today's events it's now necessary. I got my cat from here 10 months ago beautiful kitty about 3 months old at the time. I was told that she (Stella) was check out by the local vet and is in good health. They did also say to me not to let any doctors scare me about the scares in her eyes as she was born that way and is perfectly fine. It's my fault as that should have been a major red flag. First, imagine my surprise when I go to get her spayed (3 weeks later), I learn that she was actually a BOY!!! (change name to Luke). And that the cloudiness in his eyes should be a major cause for concern as it's a sign of possible blindness in the future or any other birth defect that'll cost me later. After examining him, my vet recommended I consider giving him back. But how could I?...I had grown attached and if the pet shop didn't even know he was a boy after supposedly getting him check out, would they even take good care of him??!!!. Obviously, I was lied to and couldn't return him to people who didn't look out for his well being. So I kept him and hoped for the best. Last week, he stopped using the bathroom and was immediately concern and took him back to the vet. Luke was severely backed up, his colon had stretched 3x its size and pushed his bladder to another position. affecting his ability to pee. After some testing, it was discovered he had major organ issues and developed a condition that affects many elderly cats. He's only A YEAR OLD!!!! Luke had been hospitalized for a week to help void his bowels and even to pee as he could no longer do that on his own. Today, I had to make the difficult decision to put him to sleep as he was in so much pain and had weaken so much he couldn't eat or walk. I'm just so angry, sad, infuriated and feel the rug had been pulled from under my feet. This is just unfair!

i visited this place recently based on their google reviews which were very good. Which im assuming were reviews probably from the owners and family members of the stores, or maybe paid reviews because this place was  AWFUL. I should’ve checked yelp reviews first where they have 1 star and a half. BY FAR, AND I REALLY MEAN THIS, BY FAR THE WORST PET STORE I HAVE EVER BEEN TO. I went here for the fish, because i have kept fish for years and i just wanted to check this place out and see what type of fish they had. and yup the type of fish they have are sick and dead fish! do yourself a favor DONT EVER visit this place. I will be reporting them for animal abuse. I walked in and nobody even acknowledge me or i asked if i needed help and not because they were visit, they were all sitting right by the front door just having conversations and being very loud. Lets not even talk about that rude tall guy that works there. Im looking at a fish tank and he stands next to me reaching over my face to get something and didnt even say excuse me or ask if i needed help and when i asked if a fish that they had in the tank was a "Gourami" he said "Oh is that what they call them?" and walked away, like do you even know what type of fish you are selling? lol seriously disgusting. I looked over a the betta section and these poor fish had the cloudiest and dirtiest water ever

I think Place purposely doesn't tell people that live feeders could potentially give your fish disease for money on medication and the feeders, decently care for animals but ich always rampant. People there r generally helpful though but always there for quick bucks. Also they recommend vacation feeders even if their automatic feeders are in stock that result in either overfed fish, nitrate/detritus problems and potential algae in the tank because of the amount of detritus in the tank. Your better of just not feeding your fish for a week than using them or getting an automatic feeder. Also they feed their predatory fish live feeders and have a recirculating system for multiple systems that mix with the community fish so their fish are bound to be contaminated with stuff you didn't even see in the tank. I would go here to order fish but I would always quarantine

Place purposely doesn't tell people that live feeders could potentially give your fish disease for money on medication and the feeders, decently care for animals but ich always rampant. People there r generally helpful though but always there for quick bucks. Also they recommend vacation feeders even if their automatic feeders are in stock that result in either overfed fish, nitrate/detritus problems and potential algae in the tank because of the amount of detritus in the tank. Your better of just not feeding your fish for a week than using them or getting an automatic feeder. Also they feed their predatory fish live feeders and have a recirculating system for multiple systems that mix with the community fish so their fish are bound to be contaminated with stuff you didn't even see in the tank. I would go here to order fish but I would always quarantine.

***DO NOT TAKE YOYR DOG HERE TO BE GROOMED**** I recently took my Chow Chow to Brooklyn Zoo for a standard winter cut. I explained to the groomer and we agreed that she would take his hair down short in the back of his body and to give him a lion cut. That his mane was to be trimmed. The groomer went on to tell me that my dogs hair was severely matted. I strongly disagreed with her and told her once again to cut the back near his hind-legs shirt however not to cut him mane which is part of one of my dogs breed distinctive characters along with his black tongue. In any regard, I returned to the groomer to pick up my dog and the below are the before and after pictures. ***BEWARE*** By the way, it’s starting to get very cold here in New York. My dog is left hairless and cold.

Updating my once 5 star review to this... Called and asked the price of Nemo fish... Gentleman on the phone insisted that I come around and we'd work something out, whatever that means. Anyway I got there and the price was on the tank $65. I was buying 3 gold fishes to add to my 6 Goldies. I simply asked the assistant, how they keep the water looking so sparkling clean....this erupted into wanting to test my water, how often I change my water and recommending not buying fish and the works. I'm grateful for new information always but this was ridiculous as I wasn't even allowed to answer...and the question was not answered. Anyway, Happy to report my fishy boos are doing well and it's been months. But I will not return and continue to go to Petsmart where I usually go.

There is a woman there that is nice Enough she has light blonde hair and bangs even though I felt like she was following me around as if I might steal. Maybe they don’t get a lot of black customers that wear book bags to avoid having to carry a heavy load on one shoulder. The man that works there is usually rude and unresponsive as if he doesn’t want to be bothered. The store is really cramped and smelly which I guess is to be expected. This place is in my neighborhood so I try to support small businesses but I honestly never feel comfortable when I visit. More importantly they DONT WEAR MASK!!!! they walk right up to you and talk and have no considerations for the current pandemic. If you want to go somewhere that actually cares I wouldn’t recommend this place.

The animals in the back were in a very hot room the rabbit and guinea pigs were panting all that was on was a small fan blowing on glass enclosures . The rabbit was in a small cage and the wayer was filthy . The chameleon was sickly The boy working there was scared when I questioned him and said the fan gets turned off at nights It's very hot in there for them I do not think the people there care at all for these animals We Stop buying fish there they are always sickly . I am very worried for the animals in the back its a disgrace ** addition ** the temperature back there was over 80 there was 1 fan and nothing gets left on overnight . The furry animals back there were panting , I came in a few times to check . Very very sad

This place is TERRIBLE!!!!!! I went in the back where the birds were to get a pet, the lady was cleaning out the cage of gerbils and picked one up by its tail and through it away RIGHT IN FRONT OF 5 COSTUMERS. I know I’m not going back there for a pet. That’s disgusting My sister brought back a kitten from them, they charged $200 for an “adoption fee” for a kitten with absolutely no shots. On top of that the kitten had ear mites. I had to send him to the vet for a few days and it puts my other animals in my home at risk of getting those ear mites. Absolutely the most disgusting pet store I’ve seen. Dirty!

Friendly and knowledgeable staff, happy to answer questions. They have a large selection of salt water and fresh water fish, birds and reptiles. They have all the essentials whether you just have a dog or cat or if you have more exotic animals that require more specialty care. Some of the items are slightly more expensive than they would be at a big brand store, but with that being said; I’d much rather shop with these guys and pay the extra $1.50 for cat food and have them answer all my stupid questions and help me find what I need instead of shopping at pet Co.

I shop at corporate pet stores but when I want specific species of fish or equipment I go to the mom & pop stores. Every time I come here I spend $0 and walk out. First of all the tanks are mislabeled. And the place is filthy and congested with equipment all over the place. I was greeted with "Ya need something?". I said I'm looking for cory catfish but there aren't any in this tank. He said if the tank says cory then their in there. Ok great answer. I don't work there, but if I did I would find them for the customer or look for a tank with them.

I come here for my pets' needs. Staff is incredibly nice, store is clean and very well organized. My favorite room is the reptile/bird/ furry animal room. They have an assortment of supplies and food. You can get your pets groomed in the back room. A variety of fish and tanks are available too. You can get your pets groomed in the back room also. What I like the most about going by this pet shop is that they make you feel very welcomed and when I do swing through, they usually have what I need in stock!!! Thank you!!

It's pretty good They were very informative and are always here for any questions or to just provide support. The girl in platinum blonde hair with bangs in the fish aisle was very kind and helped me buy a beautiful purple baby betta, i was lucky to buy the last millet sprays for my other pet i will be coming again sometime soon just keep the bird supplies in stock better to support small buisninesses than petco/petsmart! edit: The purple betta died within only 10-12 days. I fed her everyday as instructed

The place isn't bad. I like the fact that they have many female Betta in a 10gal. tank. They only issue I had was that a lot of plants are not potted and there is a lot of dead leaves on the taller plants. And they have house plants inside the tanks. Smh not sure why they do that. And the prices are a little high. Good customer service once someone pays attention to you. The only reason I gave it a 3 is due to the plants not being 100% healthy and the prices on the plants and some of the fish

Their customer service is excellent!! … A very welcoming atmosphere, with staff that came up to us with helpful advice and service. Very large selection of both fresh and saltwater fish, as well as plenty of merchandise for sale. … Some of the tanks looked like they needed better maintenance, but I’m assuming they’re just understaffed. East to find parking right in front of the store. The prices to me personally seemed a bit on the higher side for the saltwater fish. A great selection though.

I called this pet store and spoke to Peter. I explained the situation and asked him if he might now where I could take our pet. My son's pet guinea pig got sick over the 4th of July weekend and it was nearly impossible to find a vet. He was not only knowledgeable, he took the time out to help as much as he could and gave me some places I could try and some recommendations. Needless to say, we weren't able to find a vet and our guinea pig, Blue, passed away.

Be careful don’t go here and ask for a full service they cut your dogs hair without bathing them i called to let them know my dog smells on the fifth day when in reality I smelled him that same night but due to how far I traveled I couldn’t come back right away they refused to accommodate me ! TERRIBLE SERVICE RUN DO NOT COME YOU MIGHT AS WELL PAY $90 AND KNOW YOUR DOG IS ACTUALLY CLEAN. IF I COULD GIVE NO STARS I WOULD GIVE NONE

This place is definitely a one stop shop for pets. I love going in there for a purchase or just for a look see. The staff are friendly and helpful and know their stuff. Their fish selection is amazing and what they don't have they will gladly order for you. The plant selection is varied with some really healthy looking plants. Their other live animals look Healthy and comfortable. I highly recommend this shop.

The shop is much smaller than it used to be they have a decent selection of both saltwater and regular fish. They also have rats, hamsters gerbils etc. However the issue I have is that much of the staff is very nice and helpful however there is one staff member who's name I won't post who had a very bad attitude each time I went there. So just beware who helps you

Decent selection of fresh and saltwater animals. Largest selection of marine animals in the area. Reptiles look good, housing could be much better. Large snakes and lizards in small tanks. Small animals are over crowded and birds could use more TLC. Good selection of animal and aquatic supplies. Prices don't look to be excessive. Customer service was good.

If I could give a zero I would. I bought 2 rabbits from this place n both had same problem n died. I would not recommend anyone to come here. I took the rabbit to the vet cost 400 dollars and still died. They don't even have a vet checking these animals they are sickly. This is worst place. Please do not buy any animals from here they do not care for them.

Called there and asked if they sold large hermit crab shells and if they had a larger selection. The man who answered the phone said yes. I told him I’d be driving 20 miles to get there. He said they had a large collection of larger hermit crab shells. I got there and there were six (THAT’S RIGHT 6 SHELLS)! Disgusting!!

Don’t Come Here to Get Any Ferrets I Got My Ferret here About 9 to 10 months ago almost a year And he is Always well Fed and Taken care of and Is Very Sick At the Moment and On The Verge of Dying I was told that he had his Shot and He Never really had his shots I Didn’t get any paperwork with him nothing 0/10 experience

Was told about them from the guy we bought our tank from and they did it all ....picked up and set up our new 60 gallon salt water aquarium!! Peter who moved our tank was very helpful and answered all our questions was very patient. Can't wait to visit the actual store and purchase some new little tank buddies !

Haven't been in a what seems to be a family owned pet store since the 80's. I had no clue to what I needed but Mike unknowingly helped me (I was clueless to what I needed & didn't know the right questions.) I left happy and inclined to go back for other items. Never knew how hard it was to buy fish. Lol

I was in this store and it was only three other people and two of them was together, I was completely ignored for ten minutes waiting for cricket's then decided to get fish food and was ignored at the counter they was talking about personal stuff and I totally got fed up and left. Never again!!

Brought my cat here to have her ingrown claws cut. They were very gentle and professional. Will come again. Oh yeah they have other stuff too for all animals. Well stocked shelves. Oh yeah the cashier up front is very knowledgeable and friendly. Im glad this shop is here.

They have pretty much everything you need all kinds of fish from saltwater to freshwater. But their prices are alot higher than other local petstores. The workers were very helpful with helping me decide on what i needed. Will go again but will shop around first

I've been going to this place for quite a while now. Staff is friendly and the place is well kept. But, they way they have some of the animals locked up in the back is ABHORENT. Birds, reptiles, and rodents are locked in tiny overcrowded tanks. Sad!

Was very uncomfortable with the greeting that was received when my friend and I walked in the store. I am not sure if they use to brown/black customers. This might have been an isolated incident but I will not make any future purchases.

Very nice staff and has a nice variety of fish considering the stock that the store is able to maintain. The fish look healthy and lively the displays are well sorted and the owner is extremely knowledgeable in the maintenance of fish.

Been going to BK ZOO for years I will never or could ever go anywhere else they are the very best. Especially grooming my two dogs. and I also have my 2 turtle's Cowwabunga and Survivor that was purchased from there years ago

I bought a bird there today and it's going great she got along with all of the other birds only problem was she was covered in shell seeds and poop. I sprayed some water/ rose water on her and hopefully I can give her an amazing life

I brought my cat in today to have his nails trimmed. The two women that took care of him were excellent. The staff at the front counter were also friendly and professional. Thank you, I will be back when his nails need trimming.

I have been going to this place for years. Nobody else can groom my baby except JOS`E. I’m always happy with the results of how he grooms my baby. You can tell he loves what he do & is always patient with my baby. …

Word of mouth is the best advertisement! I heard about what a great groomer Jose is from a neighbor and he did not disappoint - you could tell he loves his job and is very good at it! Thank you for Lulu's lovely groom …

Does a decent job of serving a wide range of pet owners: reptiles, birds, mammals, fresh and saltwater fish. Usually the widest selection of live reef aquarium foods but best to call in advance to confirm stock.

They are Friendly informative caring and great customer service. Great place to get your pet anything they need. Great environment will continue to return there. I learn something new everytime I go there.

The staff is very friendly & knowledgable. There is a variety of pet supplies & pet food here. There's fish & birds & reptiles & small furry creatures. They did an awesome job on grooming my baby . …

JOS'E is great at what he do he has a strong personality so if u cant take the heat stay out the groom room lol but he is sweet and means no harm (kinda like me) i was happy for the recommendation!!

They are very pleasant and take care of animals entrusted to them. This is where my fiance and I take our pets. They pick up & deliver for a extra $10. Our puppies always come home spiffy ....

I was babysitting for 2 10 week old kittens when I saw a flea. I went over to the zoo and they took them right in for a flea bath. I had them back in an hour, for a very reasonable price.

The service today was great took care of my little dog thank you The groomer department I forgot the gentleman name but he did take care of my dog today thank you very much appreciated

I came in for a companion bird for my dad. The lady there was really helpful and knowledgeable. I left with 3 parakeets and all the necessities to keep them happy and healthy.

Nice staff. Everyone was willing to help. If they don't have something u want they r willing to get it for you. Will definitely recommend this place and definitely going back.

After going to all the retail pet shops decided to try something different and boy was l glad Brooklyn zoo has a large inventory and great staff 5 stars will be back …

Extremely experienced and friendly. Very helpful . There groomers are amazing and so loving any pet you bring in. Love the way my puppies get pampered there. 5 stars.

Soooo many options!!! Great location to get fish and Luther aquatic animals. Wide selection of everything you can think of. Price is reasonable. Overall good location

This store is very knowledgeable of their products and the prices were excellent! Great customer service they made me feel welcome and my family as well!

Great shop. The workers are all friendly, offer help everytime I'm in the store. The groomers are patient, love animals and are great at what they do.

I have 3 fish tanks and have purchased ALL my fish here for over 14 years. The staff is knowledgeable and friendly, and the fish are always healthy.

Was a very great experience..and the staff was super helpful and educated me with my new purchase of turtles.. Even when I called after I got home.

Good place, they take care of the animals here, nice clean tanks. The owner is a bit rough around the edges but aside that it's highly recommended

They have pets you wont expect, been this way for years! Ive purchased several long living exotic pets from them with no health problems!

Great local pet store; always provided consistent quality products for our pet bird. My husband grew up going to this location regularly.

They were great with my pug Roscoe. This was the first time he has been to a groomer and he looks so much happier after they were done.

What a great place!! The people that work there are fantastic!! Very helpful I would recommend this place to everyone. Lots of fish.

Got my cat a bath, nails clipped, and a shave close to $100. Everytime i go in, the price gets higher. But staff is very welcoming

Nice family run pet store. Informative, support local family run business. Had much better selection compared to big box stores.

I purchased my fish tank about 14 months ago. I buy all my tropical fish there. Fair prices and Knowledgeable. Love this store

Both doggies get groomed there, always happy. They get the teeth cleaned as well. From a different person. Highly recommend.

Very friendly and super nice. Dom and staff helped me and my children to set up fish tank with no problems. Top notch

I bring my fur baby here for good grooming at a reasonable price. He loves Marina. Call and make an appointment !

Hello, do you guys exchange fishes or adopt them, mine are kind of big for the tank, can you help me someway?

They have a lot of exotic fish and Supplies and very helpful wait information about aquariums and products

Very helpful and quick had new tank and lid along with great advice and service in less than 5 minutes.

I wasn't inside. I just thought wow want a pic.that was ar the curb. But it said live fish.

Great staff ... beautiful variety of pets and accessories ... adorable store cats …

Great staff. Great selection of healthy animals and food and supplies. Love this place

I've been coming here for years and still enjoy it every time. Nice variety of fish..

Been coming here for about 9yrs super friendly and always makes sure my pup is happy

excellent dog grooming. Marina is the best. Excellent service. Owner is a bit rude

Very nice place I take my little dog Bella to roomy all time..Good job

The lady tried to help me the best she could on the phone. Thanks.

Best place to buy fishes and there costomer service is excellent

Nice staff. They teach you about the fish you purchase.

They gave my dog a beautiful cut! MJ is very happy!!

Excellent service. Bringing my turtle here

Nice people and good variety of fish.

Great staff. Nice selection