Mark, Sam & Jay- thanks; excellent experience using Budget wholly down to your communication, reassurance and professionalism. Really appreciate your efforts to alleviate any concerns and answer questions. Wouldn’t hesitate to recommend you or your vehicles to anyone. Thanks for the upgrade to the Mercedes and NO hidden extras. …

Andy was the gentleman we dealt with on arrival from Australia. What a star. Professional, friendly and super friendly. The car we hired for the month was fantastic. Will only deal with this company when I go back to England. Andy deserves a pay rise and I definitely rate this company 5 stars. Lesley

Of the many car rentals I've gone through so far, this one had the best staff members and service I've ever experienced. Picked up the car late at night and the lady at the desk was helfpul, clear and quick. A special shoutout goes to Mihai at the return desk, excellent customer service.

Car good. Accounting strange - contract only for 30 days then extended, even though you asked for 32. Contacting them by phone did not work for 3 days. Pressure to take out insurance after long trip. One charge for 2 days was 5x the 1st 30days, contacting them

The rental experience was very smooth and vehicle was in good condition. Ivo who received our return was super helpful, explaining the charges, showing us direction to the terminal, and going above and beyond to make sure we have the best experience

I started my trip to Norfolk with a superb service by Mr Prab: this guy made my experience with renting a car at Budget a great and simple one. If you need to rent a car in London, go to Budget and ask for Prab: he will give you a 5 stars service.

Worst experience of my life ! Don't rent there. Pay a little more and go to a different company. The staff is extremely rude and racist. They can ruin your plans completely and make you lose an entire day even if you have an advance reservation.

IGNORE THIS COMPANY- they charged me £186 for beign 10 minutes late caused by missleading by their employee when collecting the car i have been told the car can be returned at the same time as collection when i did i got charged! SCAMMERS !!!

Make sure you book a bigger car than you might anticipate you need, as if it doesn't fit your luggage and you are forced to upgrade to a bigger size car that is when they get you. We were charged more than double of the original booking for

We got a parking fine with the rented car and paid the fine myself. However Budget Car Hire charged are £30 for "administration fees" to "cover the cost of dealing with the fine or charge" (I dealt myself with the fine or charge, not them).

Car itself is OK, especially for the price. The customer service at the counter was good too, but getting from the sirport to the counter was very poor. It took almost 1 hour for transport to arrive despite there being a sign saying only up

We needed an upgrade for a standard to an auto. I have driven on the left side and also have a standard car at home so I thoght it would be no problem. Driving London traffic, left side of road and managing a standard in the mirror shifting

I picked up a car for 14 days from the Heathrow counter; excellent pricing and service and very courteous and helpful staff. Overall very nice experience from getting in touch with the call center to online booking and the customer service

Great experience using them for the first time, I was visiting my family here in England as I live in the US. The staff was very friendly and helpful, especially had great communications through email with Emma who is a great asset to the

Shocking! NEVER AGAIN DO NOT USE BUDGET in NICE - we hired a nice little car and took photos of ALL the very fine scratches all over the car and chip on the windscreen. Unfortunately we did not go through this with a member of Budget Nice

I was highly hesitant to use budget when I saw the 2.5* avg review. What a pleasant surprise in every regard. The manager, Darren, was professional and courteous to the highest order. He gave us water upon our arrival and showed a genuine

This car rental company totally cheated me. They offered me smaller car than I had already paid for. After short discussion the official promised me bigger car for 60£. After we agreed to that she made a new contract and urged me to sign

Recent 16 day SUV hire at Heathrow. Seamless service, despite us arriving 3 hours early, and needing to alter our booking for a drop off later than booked. Friendly, helpful staff at pick up and drop off, despite us dropping at T5 rather

Car was fine, no problems at all, rented it for the whole week. We drove all over the UK and stopped at a few beaches. Needless to say where there's beach your bound to have sand and some ended up in the rental. I fully admit the car was

100% recommend. We initally rented a GOLF (or something similar) and ended up with this gorgeous Peugeot 5008. For the driver, it was a bit difficult as he was expecting to drive a normal sized car, but the options and add-ons of the car

Nightmare staff and worst manager a business could ever have, no wonder why rating is so bad for this location. I had my rental booked to drive around Europe based on the information I was provided over the phone by budget. Staff told me

We’ve had the worst experience waiting to get our car from Heathrow, despite booking it online beforehand. The clerk made us wait for more than an hour to finish all the paperwork, just to go out in the cold for the car he said would be

I had a great experience from start to finish when I made an online reservation for a hire car months ahead and collected it when I arrived at Heathrow. The shuttle bus, staff at the depot and almost new MG car exceeded my expectations.

The worst car rental company I have ever had to deal with. Check in was what you'd expect, smooth, but the car given was not fit for purpose as it broke down twice, resulting in two AA call outs and the car having to be recovered. Now I

We requested to extend our reservation for an extra day and was quoted x7 more than what we paid per day. The service is unsatisfactory, to extend an extra day was a maze in itself and once I got through to a representative, she wasn't

Far and away the best hire car experience I have had in the UK. The hiring procedure was effortless and the car was emaculate. I had to extend my stay and they were amazing with me. It took all the stress out of what's been a difficult

Over an hour wait at the terminal for a shuutle bus to pick up my hire car. Then waited about 40mins to get allocated a car. The car I was given was not the same class I reserved. It was smaller than I wanted, but at that point I just

Great shuttle bus service from T4. Its always frustrating when you pick a car (or similar) and the similar ones available don't seem as good. I booked a Citron C3 Aircross and was originally offered a Corsa. I ended up with a Focus,

Please be aware - this location on google maps is NOT the car rental drop off location. Instead take signs for terminal 4 car rental returns and you will be directed towards the long stay car park with continual signs for car rental

Overall a good experience renting with Avis. Booked ahead of time and did the quick pass prior which meant pick up was efficient. We did wait around 15 minutes for the shuttle bus at T2 which was tough after an

A big thank you to Prab at Heathrow for making things easy for us. His service was professional and friendly and he sorted out our excess luggage. It made getting started on our journey nice and easy.

Don’t rent a car from here they will charge you for damage you didn’t do. And you wont be able to talk to a person, it’s all over email and you don’t stand a chance of getting your money back.

Very expensive for what you get. We had a 2023 MG. It was temperamental and the display didn't work during our hire. When I returned the car they reduced the final costing however this didn't

Worst experience of my life, and got completely ripped off, paid almost £400 for 24 hours for a fiesta type car. if you are renting a car in Heathrow , avoid these guys like a disease..

A whole swarm of people, but only two can check and process returned cars. You better calculate a quarter hour more to return a car. Clean, "facilities" existant, people very friendly.

Great service at an awesome price and the staff is friendly and helpful. I paid £50 for two days on a full full car. Good news was I got a free upgrade and ended up with a nice Benz!

Worst rubbish car rental in the uk . Staff full of arrogant,rude and irreverent! Never again rent a car from here! Staff name is anna and punjabi guy in that shop !.

Unfortunately my recent experience with Budget Car Hire was really poor. Both the agent and the shift manager were not helpful and made a decision very lightly.

Lovely staff. Ana was brilliant and Jan was very helpful. No complaints there. But… impossible to find and no petrol stations anywhere and the queue to drop

Cars advertised and booked online are not the models you will be offered. Rental in 2023 had over 45,000 miles on the clock, missing control buttons,

Overall it was a good experience renting from Budget. When I arrived on a Friday afternoon, it was not busy at all and I could walk

We picked up the car (Honda Jazz Hybrid in Iinverness - very economical) and turned it in at Heathrow. Very friendly and efficient.

Maybe the single greatest rental experience of my life, from pick-up to drop-off and the three weeks in between Budget worked GREAT

Car was fine. Pick up and return was easy enough. I did have an agent misrepresent the fuel. When I started to decline, the agent

Whilst Pickup was prompt and hassle free, I was charged for 6 days for a 5 days rental. I was not told of it at the desk.

Serving together with Avis to guests. Booking in advance is highly recommended. Staff service is professional.

Great service and good pricing. My chosen car was not available and they found a better one. Nice.

Pick up was great, fast, friendly staff, clean car, no lines for bus or checkin counter … but…

Everything went very smoothly, pick up was quick and painless and drop off was just as fast.

Very good service at pick up and drop off Great cars