Terrible Customer Service. I purchased a brand-new Toyota C-HR from CMI Toyota Adelaide in January this year. At the same day, the staff from CMI Toyota Adelaide, transferred my custom number plate from my old vehicle to my new C-HR. However, the transfer of vehicle registration has not been satisfactory because my rego did not transfer to my C-HR properly, which resulted in the cancellation of my rego from my C-HR by Service SA and SA police systems. After 7 months from date of purchase, I was pulled over by the police because the rego of my C-HR had been cancelled. I called CMI Toyota Adelaide at the same day and talked with the manager Shaun Baily. He was not friendly and helpful for the whole conservation. I asked for an assistance and requested him to solve this rego issue. He refused to provide any help or assistance at all and he told me to deal with SA police by myself. Also, he hung up on my phone call while I was still talking, which I found extraordinarily rude. After following up with SA police and Service SA in my valuable spare time, Service SA believes that during the transfer of vehicle registration, the team member from CMI Toyota Adelaide did not transfer to my C-HR properly, which resulted in the cancellation of my rego from my C-HR by Service SA and SA police systems. As the team member from CMI Toyota refused to provide any help or assistance at all, I was forced to fix the mistake created by CMI Toyota Adelaide myself. Also, I made a complaint to guest experience manager Enzo Vin. He did not handle my complaint in a smooth and professional manner. He kept trying to blame Service SA and SA police for having a problem within their system without evidence based. Also, I replied to his email last Sunday (one week ago), for which he did not respond. I am still waiting an explanation and apology regarding this disrespectful customer service experience from CMI Toyota Adelaide. After the disrespectful customer service experience from CMI Toyota Adelaide over the past few weeks, I hesitate to purchase my next vehicle and use the vehicle servicing provided from CMI Toyota Adelaide in the future.

Update on 13/3/23 So, after the whole incident, Michael from Toyota CMI West Terrace reached out to me and he was great - quick, respectful and really helpful. I went by the other day and they took care of the missing service for the revision of my car according to its age without charging me anything extra. If you're ever in a bind with your car service there, definitely hit up Michael - he'll sort you out no problem! ---- I'm very dissatisfied with the service I received today on the Toyota CMI west terrace. I recently bought a 2013 Toyota car with approximately 110,000 km on it, and I booked a service through the company's website. A day later, someone from Toyota contacted me to confirm the car's registration and mileage. At the end of the service, no signature or stamp was given to me in my service book, and when I asked about it, I was informed that my car had already undergone its 110,000 km service before, when it only had 80,000 km on it, because the manual states that the service should be done at "66 months or 110k km whichever happens first". Therefore, this time, the service they should have provide was for 108 months (180,000 km), which was different from what was actually performed, and so it could not include the stamp and signature. Instead, the attendant recorded the service in my booklet as an additional service without my consent, which upset me greatly. I never requested the 110,000 km service for my car, but rather the service required based on the age or km of the vehicle, as stated in the manual, whichever comes first. When I questioned this, the attendant's explanation was mostly racist, as they blamed the issue on my poor communication. I expected that they would have checked the age of the car by registration or in the service booklet to determine the next service required for the vehicle and then performed it accordingly, based on the age of the vehicle rather than the km in this case. Additionally, I expected not to be discriminated against or have decisions made without my consent. I truly expect for the company to contact me to resolve this issue.

Bought and serviced my used Camry with CMI every 10,000kms. Bought the car with 60,000kms I had been reporting an issue with the engine stalling and making noises for the past 4-5 services, this was diagnosed as engine mount issues. I replaced the faulty engine mount myself and returned for the next service with the issue re-occuring. They did not notice I replaced the faulty mount, and I was recommended to replace all the engine mounts thereafter. Cornes ended up doing this work for me due to WFH/covid, but the issue was still there when I picked up the vehicle. When I spoke to Cornes, they were not sure why I was recommended to replace the mounts and recommended to speak to CMI. Spoke to CMI - who immediately said they would do nothing, as I had the work carried out by Cornes. (never mind it was their advice) and I was put through to the Service Manager (Ben), who offered to diagnose the fault for free. I booked in the car and returned in 2 weeks. I went to pick up the car that afternoon, my service advisor, Marc advised that they didn't know what the root issue was, but my engine has been burning oil, the engine is full of burnt oil gunk and there was only 1.5 litres of oil in the car, and I should 'unoffically' get rid of the car, or buy a second hand engine (my car is at 140,000kms, bought at 60,000 from CMI). I can return the car in 1000km's where they will tell me how much oil I burned. When I asked why this wasn't checked at the last 4 services, I was advised they don't check the oil - they just fill it up. (Service Manual says 'Check oil') I was then asked to pay a $211 for 2 hours labour. When I advised that this was meant to be free, Marc became irate and told me, he told me that morning there would be labour. He did not. He went and spoke to Ben, who then advised Mark that it was meant to be free - if I had booked the car in to be fixed after it was diagnosed. Ben never mentioned this either. I have left a message for Ben to call me back, Still to respond, at the start of September. .

Having 2 Toyotas and having to deal with CMI service department 4 times a year is a test of character and patience. I have a Kluger which made a clunking noise while opening the door, the “fix” was to replace the driver side mirror. A quick google search shows that it’s an extremely common problem, I bought the car in for a service in December and it was diagnosed correctly. I got told it’s about a month to get the part in. 5 weeks later I call for an update and get told they are waiting me to okay the work and they can get the part from Melbourne which arrived 2 days later (the car is under warranty so cost me nothing, I wouldn’t be happy if I paid $700 or so to replace a perfectly good mirror) I also have a Corolla which had the HVAC unit replaced, this involved having the dash pulled out and put back together. That works fine now but a month later the dash develops a vibration, this was bought up on the latest service and was fixed. My car is under a factory warranty and I was charged $55 for labour. I questioned the charge was told it’s “because we spent a lot of time on it”. Negating the fact that the rattle was almost certainly caused by the slap dash nature of the technicians rushing to complete the job ASAP (I assume they are pushed hard to complete work ASAP without any thought given to quality control) a factory warranty covers these things in full. If CMI spent 7 weeks on it I shouldn’t be charged a cent. How many customers have you rinsed with that little tactic? Scary to think. The cherry on top is after you have paid your money you get to wait 25 minutes each time to have someone bring your car down from upstairs which I assume is a ploy to get you to wander around the car sales area.

I have been customer for CMI Toyota for nearly 8~9 years and finally I am leaving my review. I didn't leave my review when Elena said it was my fault for not telling her properly for my broken passenger side window (She only replaced it to regular window without tinting when the whole car had tinting around, obviously my fault when i requested for same window screen as all other windows) However today I am going to leave my review, I had my car serviced noticed it wasn't cleaned inside or outside the car so asked them if it is not part of the regular KM serviced then service team from Bruno Called me without any apologies or anything he said if I had time come and get it washed if I want to. such a nice way to talk to a customer who didn't get the service they should've gotten. Guys look at all the other 1 star reviews and the way they replied back they don't really care or try to resolve the problem. All they are trying to do is pretending to care and because its an online they write down replies when we all can vividly see nothing has resolved. Those guys do not understand that sometimes a simple sincere apologize can solve most of the problems instead making excuses and try to cover up their mistakes. what a pity that I still had to come back to for toyota service so I can resell my car with their certificates on. Maybe they know about that so they think they can treat their customers badly. my 8 years of experience at this centre just talk to Alex or Ashleigh they are probably the only ones who actually take care of their customers. Edited: Enzo from customer service team called me and everything was solved. Thank you.

Had a absolutely horrible experience with the used car section of CMI Toyota Adelaide. My partner had her heart set on a beautiful corolla that was advertised for sale. I called in the morning and spoke to Rob to arrange a time to come see the car and it was agreed that we would be there at 4pm. My partner and I both arranged to take time off work so that we could organise the finance needed and to also make the appointment on time. when we arrived we noticed the corolla was out the front and ready for us to have a look. what happened next shocked us dearly. another couple that literally just walked off the street jumped in the car with a salesman and took off. We proceeded to walk inside to see what was going on and met up with Rob who apologised for the mishap and that the car would be back in 20 minutes for us to look at. half an hour goes by and we are made to wait in the waiting room whilst Rob attends to another client...….. fed up with waiting we decided to leave. I called Rob later in the afternoon to see what was happening with the car. He apologised once again and told us that he would call back in half an hour to inform us of the situation. we never received a phone call back. And the car we fell in love with and where excited over was sold to the couple off the street. we understand that the rule is first in best dressed. However we expected an appointment time to be honoured. And where EXTREMELY disappointed and expected better from Adelaide's supposed number 1 Toyota dealership. all together a very un-professional, disappointing, and all around horrible experience.

UPDATE: So; subsequent to my review and as per their reply, CMI have contacted us and apologised for the whole business and have offered to pay for our next service, even if it's not done through them. While it doesn't take away from the very serious questions it all raised about the consistency of their workmanship, it does illustrate that they do value good customer service and are willing to take ownership of a mistake when it happens, even if perhaps a bit late. ORIGINAL REVIEW: An extraordinarily bad effort all round. My wife's car has been serviced here since new. At the last service they managed to shear off a bolt which should never be machine tightened. In attempting to fix it and remove the broken bolt, they made it worse and damaged the surrounds of the bolt hole. When they returned my wife's car to her, they had not taken it for a road test. This was most evident when she attempted to drive off the site and the first cylinder wasn't firing. They had not reconnected spark lead 1 (the site of the destroyed bolt). We took the car back for them to remedy the situation and were told they had double checked the car to make sure everything was perfect. When I cleared their driveway, I found that the engine light was on. Apparently double checking doesn't include using their diagnostic tool. Utterly appalled at the terrible workmanship and incompetence at this site.

I've had to muster up the courage to write this. My husband had been in contact with Simon Sheffield regarding a Toyota Corolla 2017 from Wed/Thurs last week. After many emails over 2 working days and conversations, Simon had sent us an invoice and deal to ship the car from Adelaide to Sydney which takes 12 days. We pay the $1000 deposit on Monday morning and call Simon, only to be told the car had sold 2 hrs prior. Absolutely no communication regarding the sale and I have deposited $1000 which is money taken from looking after my family. My husband sent his bank details to refund the $1000 back and still have not received our money. Absolutely shocking service and quite upsetting, no regards or a heads up regarding the sale. Emails and phone conversations were flowing so don't understand why. Spoke to the Manager of used cars and was not sympathetic to our situation at all and said "oh that's already sold mate this morning." We've been told the refund has been passed to the admin team to be processed. Shocker experience especially because we have just moved from NZ and slowly trying our best to get our first car for our young family. Fingers crossed we get our refund as we really need it to deposit for another and dont have any money coming in for 2 weeks. Dissapointed and frustrated.

Bought a Camry recently and went to CMI Toyota Adelaide on west terrace. It was good initial service as I was attended promptly and looked after well. For the problem I visited, technician informed that’s pretty normal for the model. After that The consulting person asked me about the service and I informed that I just bought the car and haven’t book with anyone. Than he told me that I have a capped services left on my car for $120 as my car is still under warranty and newish One. At that time I still had 4000 kms to go before service. I called them couple of days ago as it’s time for service and the service lady informed me that I will have to pay more than $400 for the service to which I mentioned the conversation I had with her colleague. After keeping me on hold she went to check and said that the staff member didn’t check properly and she apologised for that and said she will give me 10% to compensate and also give me some loyalty program under which I will have a free service in future. But I will have to pay approximately 4 times for service against the price they gave me during visit. That’s seriously not good as it seems a marketing strategy to attract customers and later tell them to pay more and offer more things to get them. wont recommend to anyone on higher note

Booked for servicing after 6 months for the brand new Fortuner. 2 weeks ago I was asking to the LOAN CAR to pick up drop off 2 boys( no worries we are organised for you ) Went today for servicing and end up they've booked me a LOAN VAN Disgusting, without seat for the baby chairs. Could not go anywhere have to wait until finished car service. Wasted for my extra day off. Came there to pick up the car everything good but get in side the car no vacuum. They told me they are not clean in side.This is not a first new car in my life I’m still doing my subi service at Jarvis for 7 years always happy Appreciated to the CMI Toyota to gave me experience to diver the DELIVERY VAN as the loan car. I need the car (ANY CAR) to pickup drop off my son not for DELIVERY Lean from the mistake not do the same mistake (5 months ago Useless to deal with, booked for servicing ages ago to get LOAN CAR. Went today for servicing and end up they've booked me a LOAN VAN. Disgusting service no apologies and wasted our time. Thanks for taking the time to review our dealership and we're terribly disappointed to learn of your 1-star rating.)

Very dishonest dealer!!! Beware!!!! Mate ordered a car from them under his name and now we've decided to transfers the contact into our company name or my name. They did not allows it! Their excuse was Toyota Australia policy that they cannot change the name. Once I called toyota australia, now they are saying it is CMI toyota policy! In fact, they just want to sell it for more once we cancel the order! Very greedy! I've bought two cars from this dealer within 12 months and have cars order inline from them and now I can cancelling all order and won't be dealing with this dealer again! Also the finance guy Kenny, Stop giving people financial advices! When people wants to pay cash, he will push for finance by saying to put money in to house instead lol!! Overall, I am very disappointed by the team at CMI, Michael and Matthew!! Won't be back again! You've lost a great deal today. You lost my 6 monthly services from all my cars! You chose to make a quick thousand dollars for selling a canceled contact but failed to keep your loyal returning customer!

I would like to thank CMI Toyota Adelaide & Especially Angelo Ketses for his Exceptional customer service . For three weeks I had been out looking for a new car & with my husband away working this was a very nervous & daunting time & I had some not so good experiences at other car dealerships in adelaide with sales people not listening to my request, being pushie & making me feel very uncomfortable. Then a saw a mazda I liked after test driving it with Angelo we established it was just out my price range. But Angelo listened and bent over backwards to find me what I wanted. A week and a half later i had some extra funds & rang Angelo to find out the mazda I test drove was still available and after some great Negotiating on my behalf Angelo got the price down and I was the new proud owner of my dream car. Thank you cmi toyota and Thank you so much again to Angelo for making this whole experience such a joy & for being a lovely respectfull car salesperson. Kind Regards Kazz Barford

This rating relates to my experience with the service department at West Tce. While all staff were personable there is clearly an issue with listening to customers and actioning requests. I first booked my car in and explained the two issues that needed addressing and relayed the parts required to do the job. I asked if these would be available on the service date and was told yes. You guessed it they weren't. My car was then booked in again after me having to call back to check that the parts were there. I was again ensured they were. I knew there was an issue as soon as I arrived and the person checking the car in refered to the wrong issue. After another day without my car I get a call saying they were really sorry but none of the issues had been solved. Whilst I wasn't charged for the day there was no compensation or offer to find a solution. I am now without a fully functioning car for a 4 week road trip. My recommendation don't service or buy a car here.

Utterly disappointed! I wouldn’t even give it one star. We sent the car in for a wash on 6/1/2020. Was told that there would be a wait for about 45 mins. but instead we waited for 2 hours plus! And guess what! We walked out and to our horror the car was still out there not washed! Everyone that came in after us had left and the excuse was oh they just missed our car, because someone that moved the car left the keys in the ignition. No one bothered to followed up knowing we were there waiting for 2 hours plus. Had we not went out to check, we would probably be sitting there till closing time. Really did expect a better standard from them. Can’t believe we drop in at about 11:15am and only left after 2pm. No one seem to be apologetic about it. Just while we were waiting for the car to be washed at the beginning we were looking around the showroom and thinking of an upgrade in toyota. But after this, we have definitely changed our minds.

I bought a Toyota Corolla sedan 2 years ago and met nice, friendly, professional and supportive staff there (Ante, Greta and Nola). I saw some of them today and they are same friendly people even though I have honda car now. Cut long story short, I traded in my toyota for Honda CRV for upgrade Sept 2023. (If it werent for the wait time, ill go for toyota again. Anyway, 1 month of driving the brand new crv steering wheel not straight, car pulling to the left. 3 times honda glend osmomd did wheel alignment issue not resolved. Honda told me if I want take it to another wheel alignment shop. I told them ill take it toyota. Note, I wanted to take it to toyota back then when they didnt get it 1st try but honda said they should do it. Toyota did alignment today service mechanic did an amazing job all perfectly straight now. Thank you Cmi toyota and Simon (service) for taking time to fix this issue. TOYOTA SERVICE and team is the best!

Customer "service" leaves alot to be desired. Dropped my car off for a service. 5 people at computer screens, 1 serving, 1 gets up to get a coffee, 1 gets up to talk to staff at service counter, zero acknowledgement. I ask one of the girls absorbed in her computer if I wait where I am or go to service counter, she tells me counter. I go over there & the girl tells me to take a seat back on the lounge where I was previously standing & someone will help me soon. Watch incredulously as 5 people chat behind the service counter, guy getting coffee chats with someone & 3 girls still stare at computer screen. After 5 minutes original girl looks up & says sorry about the wait, can I help you **edit** Really appreciate that my review was read while I was waiting for my car to be serviced and to be approached and apologised to for my experience. That is good customer service, which i added 2 more stars fo r

Guys avoid this place. ESPECIALLY DONT DO SERVICE HERE We went to pick up our brand new car few months ago and sales consultant named Michael was treating us like he is giving us a free car showing attitude and not even letting us have a proper look at the car. We also found out they fitted they wrong tow bar adaptor which they assured us they will change on first service but never happened. Months later booked and went in to do the first 1000ks service, handed my car keys at 7 am and they made me wait 6 hours. After asking the two ladies multiple time at the front desk at service all they were saying it will be done in 20 mins every time but i realised my car was sitting out on the road god knows since when but no one bothered to let me know anything. This place is thrash avoid at any cost specially DONT GO FOR SERVICE

Awful experience a few months ago when trying to purchase a used car. I walked off the street several times only to be completely ignored. So I made a booking and met with Rob. I specifically explained what I was looking for - a RAV4 no older than 2017 but preferably 2018/2019. He showed me a 2016 and when I mentioned the newer features I was interested in I was dismissed. He pushed and pushed the 2016 and didn't show me any 2018s. After leaving I searched the website for 2018 models and saw that there were several for sale on the lot that had not been shown to me. So THREE TIMES I sent through requests for new appointments and was never contacted. Absolutely love the car I purchased from Newspot Motors and highly recommend them. CMI Toyotas lost a $45K sale.

I got a service in last 2 months I kept getting notifications that oil maintenance was required. I called the CMI Toyota and talked with the manager. She was not taking responsibility at all and kept trying to blame me for them not performing a standard part of a service, and that I have to come and pay for another one. I already paid for a service and expected a good job, I did not pay just to drive for an hour to come there for another check up or update that I will have to pay for again. I am not happy with the customer service and for them not respecting my time and money even though my family bought 4 cars in last 2 years from here including me. We were planning to buy a family car but I would rather go to different car dealer after this scummy service.

This is the 1st time I went to the city Toyota. I had to get my radio unlocked after getting a new battery. First off Trudie in the service department (i think it was her name ) was extremely helpful over the phone when I rang to see if they can fix the pin number. When I hung up she had made a booking for me and a few minutes later an SMS confirmation came thru. On the Monday I went to the service desk, told someone will available to soon. A few minutes later my car details were taken I have them the key and was told to take a seat in the waiting area. Had a nice coffee and hot chocolate while watching tv. When the car was finished it was washed and I was on my way with music. The staff are very friendly and efficient. I received great customer service.

End to end to an professional service, Excellent salesmanship in terms of understanding customer needs, offering the products and Competitive pricing. Very Happy with the business I did with CMI Toyota!!! The entire deal was managed in a very professional manner. Stephen was very supportive and understanding in terms of my requirement, throughout this deal along with his team of Shaun and Rob.It has been wonderful experience in terms of service and timely communication about my vehicle. Delivery was well planned and arranged. Handover of the vehicle was done with detailed explanation about the car and its features. I would like to thank CMI Toyota and in particular Stephen for an excellent display of customer service. Definitely Recommended !

Had our car serviced @ cmi today. Booked online and gave all details, then we had to phone to confirm and you kept saying 90 thousand service!!! No as email said 70 thousand!!! So extra hour added to service!!! Only to be finished an hour earlier when you discovered 70 thousand!! Message to pick up car an hour earlier than scheduled!! We arrived 20 minutes later and couldn’t site car!! Had to be driven from outside. Then to receive a call at 5.27 from Alex with attitude that we had 3 minutes to collect our car!! When are we coming to get it!! Seriously pretty poor overall. Will definitely not be back. You need to take a leaf out of Adelaide Hills Toyota exceptional service from them every time.

I’ve just had delivery of my new car & I’m extremely grateful to CMI Toyota Adelaide for their excellent service. I’m based in Melbourne & after looking locally, ending up having the best experience with CMI. I contacted them as I wasn’t getting much progress / love here & I’d had a positive experience buying my previous car from them back in 2010 when I used to live in Adelaide. Many thanks to the great initiative & help from Carley M -> she made the whole process of buying remotely easy & was very responsive for all the questions I had. When I eventually buy another car, I’ll probably go to CMI first next time. 3 words to describe my opinion of them -> decent, responsive, efficient.

Excellent service from all across! Highly recommend to any serious buyers to drop by and check their drive-out offers. Came in during the busy last EOFY weekend sale and got a great deal. Sales team were very professional in handling our inquiries - provided all relevant information and offered good deals on accessories but we never felt pressured into getting anything we didn't need. Great follow up and made sure the car was ready for delivery at our specified date. Handover was done very smoothly, no issues and great follow up from the team a week later in regards to how the new car is running. Glad we decided to buy from CMI. Special thanks to Carley who handled my sale!

After looking for a car through many dealerships, for many weeks, this was our last stop. Not because we had given up, but because David had made the process incredibly easy and exciting! Both David and Catherine both showed great kindness, professionalism and were not pushy as I’d found most dealers were. The straight forward process enabled us to relax and really enjoy our new family car purchase. CMI Toyota in Adelaide were accomodating to my young children, to us as a family and I could not recommend them enough! Thankyou for ensuring that my first big car purchase was one where I could walk out in confidence and excitement.

Went there to view a vehicle they advertised online (Range Rover). Walked around the yard for 20mins & entered the office multiple times; but received no service. The manager even saw us standing their, but still didn’t acknowledge us. As we were walking away from the yard, someone yelled out to us, we reluctantly came back; asked to view the car. It was left parked on the road, and we were told the boss had been driving it about. Considering it was a 90K vehicle, we were not impressed with how it was being treated. Will not be returning due to poor customer service & little respect shown to merchandise.

Having never purchased a vehicle site unseen I was very apprehensive. After speaking with Rob on the phone and Rob explaining what a Certified Toyota Vehicle brings I was reassured and went ahead with the deal to have a vehicle delivered to myself site unseen interstate. The price was much more competitive to the rest of the market too. I had one slight hiccup when I received the vehicle which was sorted out by Rob efficiently, seamlessly and without fuss. I am very happy with my vehicle and would highly recommend Rob and the CMI team if you're also considering purchasing a vehicle site unseen.

I have been going to this Toyota for a few years but sadly I will not be returning. During servicing and repairs they always missed parts of the service to the point I had to check there work. The last time I went there I paid over $700 for steering wheel column replacement and was told everything was fixed including the steering controls but sadly not. I am that fed up going back to Adelaide Toyota CBD that I had to find a new place for mechanical servicing. My recommendation to anyone is go to another place that you can trust, as I don't believe you can trust this Toyota service provider.

The best car brand on the planet, extremely impressive dealership, helpful and friendly staff - there is soo much to love about CMI Toyota (West Terrace) We own a few Toyota's but this is our first brand new one and we couldn't be happier, we look forward to getting the most out of our new GR Yaris Rallye platform, we have a lot of exciting plans for this car We will definitely be recommending CMI to our family and friends Special thanks to Tony Rosella in new car sales for a happy experience with buying the car and Tyson Rowe in spare parts for a couple of goodies for it too

This is the third car we've purchased from CMI TOYOTA and Danielle has been our go to person every single time. Dealing with Danielle has always been the most smooth, friendly and wonderful experiences ever and no matter where we are in Australia we'd always contact Danielle and come to CMI TOYOTA to buy our next car too. A very special thank to Danielle, Greta and CMI team for securing one of the last 200 series LCs for us and for your excellent service and professionalism since we made our first call to CMI in 2017. We wish you all the very best. Keep up the amazing work!!!

Popped in today to see whether my desired hire car was of a sufficient size to take my gravel bike for an upcoming event. The dealership has a bike of an appropriate size, which is fit for purpose. This long-running Toyota dealership has seen many changes over the years, with the latest building encompassing a broad range of the vehicles offered by the company in Australia. Apart from offering car rental through Toyota Australia's Kinto brand, there is servicing, sale of Toyota enthusiast accessories, and a well-appointed lounge with coffee and comfortable chairs.

Really disappointed this time around. Purchased a Hilux in 2020 and couldn’t fault the service. Attempted to purchase a Corolla in March this year and were advised of around a 6 month wait. No communication from Toyota at any stage, any communication has only occurred when I followed up for an update. Most recent was advised unlikely to be this year and would now also incur an increase of $2300 - $2800 despite a signed contract. Understand delays are outside anyones control but the experience has been one of poor form, poor service and poor communication.

Very disappointed, I am a loyal customer but will no longer be servicing with CMI Toyota. I find it suspicious that I drive out of CMI after getting a major car service and work done on my breaks, and my car no longer accelerates correctly. Sure enough the next day the car breaks down and has to be towed in, I wait 3 more days for it to get looked at and apparently it's just a rare event and not caused from the service, even though my car was running completely fine before going into Toyota.

I purchased a Toyota Corolla from CMI 3 weeks ago. Ben provided stellar service and was attentive to our needs and our financial circumstances. Collecting the car was a seamless experience and the follow up has also been exemplary. I have heard people singing the praises of driving a Toyota for many years and I am now joining the masses. My Toyota Corolla is pure pleasure to drive and the car has exceeded all of my expectations. ‘Oh what a feeling’ is an understatement! Thank you CMI Janine

Elena needs a pay rise! After discovering an intercooler leak in our coaster before being serviced at CMI, to say I was worried about how this might play out would be an understatement. Once diagnosed, Elena explained that she would lodge a claim with Toyota. I won’t bore with all the details but she competently took care of everything and we could not have been happier. A potentially holiday ruining nightmare turned into an entirely positive experience. Thanks Elena, you’re a star!

Purchased an used 17 Hilux from Christos Manias the finance manager. Yes he is the finance manager but excellent salesman too. From test drive, pick the right vehicle, finance application to picking up the car, the whole process was a delight. He responded to my emails and phone calls straight away and gave me solutions rather than excuses. Highly recommend you see Chris if you ever visit CMI Toyota used car center on West Terrace. Jimmy

We just took delivery of our new car and we were extremely impressed with the wonderful service that we got from all the staff involved. From the very beginning when we walked into your showroom till when we took delivery of our new Kluger yesterday, the whole experience was fantastic. Your wonderful team made purchasing our new car an easy and enjoyable one. We look forward to dealing with your dealership for many more years to come.

Happy to recommend Ante and the team at CMI Toyota wholeheartedly. Purchased a Landcruiser from CMI Toyota last year. They made the process quick, easy and enjoyable. There were a couple of issues with the delivery company but CMI Toyota were happy to take accountability and resolve any issues themselves. Overall a Lovely experience from sale to delivery and will continue to do business with them for when the occasion arises next.

Highly recommended. CMI Toyota West Terrace continues great customer service from purchasing a new vehicle to servicing with ALL employees making you feel welcomed and part of the team. I have had major work done to my Vehicle and could not have been happier with the support I have had throughout the process, from car hire to the feedback when picking up my Rav 4. Shout out to Bruno Steptoe and the girls for keeping me CMILING.

Best car buying experience we've ever had. Blake made the entire process easy with providing information and advice in a manner easily understood. Buying a car can be a bit overwhelming and Blake took that overwhelming feeling away completely and did a great job of looking after us and getting us into the car we wanted. Thank you heaps and we will definitely be back for our next car purchase to CMI Toyota Adelaide!!

Car Service : I have let the guy know that I had issues with my breaks ( weird vibration when I was coming down the freeway ) . After the service was completed they advised me that they fixed my breaks /vibration issues . 500 dollars later - the vibration was still there ( literally the day after the service ) . Nothing has changed . No refund was mentioned or provided when I called them to fix the issue !

Serviced and charged my wife for something after only 6 months and 3000km (on a near new car) which didn't need servicing anywhere near that frequently. I called them out on it and got a refund. They also said brake pads were 80% worn and recommended new pads. We went to a different place and brake pads were actually only 10% worn. Please make your judgement on how honest they are from this information.

First time I've bought a car where the process was easy and enjoyable. Well looked after by the team, everything was explained clearly and there were no attempts at fast-talking/pushing to upsell. Thinking of the amount of time I wasted with dodgy car dealers and expensive lemons makes me wish I'd come here years ago. Great deal, great service, definitely worth a visit if you're looking for a vehicle!

Rob Van Den Broek and the team at CMI Toyota Adelaide are the most professional, helpful and obliging sales people I have ever dealt with. They've gone above and beyond to make the whole experience of purchasing a car interstate an enjoyable one and stress free. I would highly recommend them to anyone wanting to buy a car. Thanks Rob I truly appreciate your amazing work.

Absolutely wonderful service from start to finish. CJ & Shaun were fantastic to deal with both knowledgeable and very friendly. Nola was also lovely to deal with, great advice regarding tinting, interior and exterior protection. I would recommend anyone looking for a new car to contact these guys, they know their cars. Thank you CMI Toyota! I LOVE my new wheels!

Had the best experience with cmi toyota Adelaide. Angelo has always been a big help with the best car options and deals. He has always made it easy for me to get a car. And Rick for arranging finance. Big shout out to these guys and to CMI Toyota Adelaide got giving the best car experience. I will always recommend them for your best car experience. Well done!

I bought a car from Mr. Rob Vandenbroek in here. He served us in a very enthusiastic way and always supported us wholeheartedly. Everything went smoothly and easily. Moreover, he wholeheartedly delivered the car to me even though it was his day off. Highly recommend him to anyone who intends to buy a car here. I really appreciate this great service.

As is usual with CMI Toyota they were very efficient. Welcomed with water and a news paper details checked and varied at my request without any concerns. The waiting area is fantastic. Coffee machine, cold drinks and a TV area as well as a computer docking station spot thrown in. Very friendly staff. It's a real pleasure to get the car serviced.

Rude, arrogant and no customer service at all. Even the reply they give to you is system generated. Ironically, they claim themselves to be the third largest dealer in the country, while other smaller dealers have stocks but they don’t. Never mind, be arrogant and ignorant as you always are. Good luck to anyone who wants a Toyota with CMI.

This place was very unhelpful, they will add false features in their advertising and sell you cars which they have deliberately mislead you on the features of. Simon Sheffield especially is an incompetent salesman who either doesn’t know very much about the cars he is selling, or enjoys misleading and taking advantage of young car buyers.

Have had a very positive experience with CMI Toyota Adl during a trying time with a worldwide shortage parts and vehicle supplies . Jed Kerin and then Ryan Flavel kept me informed , up to date and actually delivered my vehicle sooner than I had expected . Very professional and pleasant to deal with . Would highly recommend this company .

Worst experience. I bought camry hybrid 2022 from them and there was serious issue with front windows rattling which was reported and management refused to fix it, as they said that this issue is with all new camry hybrid models. Sales team did not report it to me, at the time, they sold me the car. I would not recommend it to anyone.

I had my first service done today and it went great. Thank you for the complimentary one-month service, Toyota CMI West Terrace. Shoutout to Ben Stark who went all the way to explain to me how to take great care of my car and for doing the extra mile to ensure that my service went well. Looking forward to another service done. Cheers!

Three times I left my details for the service manager to ring me back. Three times they didn't ring me back. Fourth time I rang and got the same spiel, he will ring me back . Apparently they don't want my money. But that's ok because the other Toyota dealers did. If you want any sort of customer service then go elsewhere.

Excellent customer service, very impressed by one of the Manager Herson. The way he dealt with me throughout was beyond the words. He was absolutely customer centric. My all issues were solved, I will definitely recommend this place and specially Mr Herson, Very polite and straight and honest.. Good on you CMI...Cheers.

I had a great experience with CMI Toyota! Cannot recommend them highly enough - Blake was amazing every step of the way, always super onto it with any questions I had, and kept up with my erratic scheduling with good humor! Love my new car and grateful for the smooth experience - why would you go anywhere else

I bought a car from the guys here and they have been super easy to deal with. I spoke mostly with Rob Vandenbroek and, despite me being interstate, he made the whole process efficient and kept me up to date. Highly recommend him and his team for anyone looking to buy a new car. Thanks for the great experience! ☺️

We are very happy we went to CMI Toyota for the first time, found Rob Vandenbroek very helpful with all our inquiries, and got us a great deal on the car with the 3-year warranty. Couldn't be happier and will definitely recommend him to my friends and family. The red bow on the bonnet at pick-up was priceless:)

My experience dealing with Rob in sales and Christos in Finance was second to none for my interstate purchase. They were both professional and pleasant to deal with, with a real willingness to facilitate the process in a timely manner and as seamlessly as possible. Excellent service, really pleased thanks guys.

We are absolutely delighted of service we received from Danielle and Greta. Danielle, you are incredible, organised a Hilux for us within a 30minutes! Greta, thank you for taking care of finance so smoothly. It was fantastic experience for us, to deal with you. Btw. Hilux we bought is great! Thank you;-)

Wonderful experience. Tony Rosella and Michael were really helpful and professional, pleasant to work with. They kept me well informed of the process and provided me with excellent customer service. CMI even checked back with me after the delivery. Just had my first service, very happy! Highly recommend.

Extremely unprofessional customer service. Was there to book a car but ended up walking straight out and got car booked with another dealership on same day. Sales people are supposed to turn inquiries into sales not to turn a sale in to no-sale and loose a customer. Would not ever enter CMI again...

Not my first purchase from CMI Toyota. I return because the service and attention I receive is second to none. I always deal with Jake. He is extremely knowledgeable, always pleasant and professional. Nothing is too much trouble. Thank you Jake and Brian for making our experience a great one!

All staff I dealt with were friendly, truthful and professional. A pleasure to know good old fashioned customer service still exists. Many thanks specifically to Ante for his patience, but also Olivia, Emily for arranging my insurance and Russell. You made my experience pleasurable and fun.

Was looked after by Rob Vandenbroek, amazing no nonsense guy, explained everything without any hassles, always quick to answer my messages and calls. Drove test Kluger on Tuesday, settled loan on Wednesday and picked up our car on Thursday. Amazing and cant recommend enough! Until next car!

Really can't fault these guys from start to finish. Carley was extremely helpful and knowledgeable and made trading in my old car straightforward and easy. I don't know how they did it but my car arrived way ahead of schedule too!! Awesome work - and thanks for gifts!! Highly recommended.

I had an awesome purchasing experience today at CMI Toyota. The team were helpful and professional, and they made the process of choosing my first car within my budget, and insuring the car so much easier. I drove away today with a 2018 hybrid Corolla at a reasonable price.

Friendly atmosphere. Spoken to by a very personable salesman within 30 seconds of entering the showroom. He was very informative without being pushy . Most importantly he was a good listener and answered all my questions. I rate the experience in all aspects as five star.

Well done Carley, it was such a pleasant experience buying our car with you. We really liked that you were so helpful while giving us the space we needed. The car is perfect and the price spot on. We’ll be in touch when we’re ready to buy our next car!! Highly recommend!

Took my Rav4 to renew worn out front disc pads. Nice surprise that they washed the vehicle. Lovely, lovely and spacious customer waiting lounge. And my kids had fun in the kids play section. The attending staff member, Elena, was very friendly. …

I travel from Murray Bridge because this is where I bought the car. They really do try but having to clean off my passenger seat and put things back in the glovebox was a pain... next time I will get the book out so it's all put away not just left out

THESE GUYS ARE SO GOOD. Following a horrible experience at northpoint (just left them a review too if you want a laugh ) Shaun Beshara, Michael Ashley and the team at CMI have been absolutely AMAZING to deal with and gone above and beyond.

Best service from David Totani and his team, not a pushy salesperson but went well over and above with customer service including delivering my new to me Toyota Rukus home! Will definitely recommend to anyone looking,start your journey here!

I purchased a Toyota hiace 2019 from CMI Toyota west terrace about 3 months ago and been told by them nothing is wrong with car and had a major service recently. After driving for a week the car was making weird noise specifically when I

We had an awesome experience at CMI thanks to Carley, she looked after us really well from the first day we met until delivery day of our C-HR Koba. The process was smooth and we got all the information we needed, we've been really lucky

My wife and I have experienced an exceptional customer service rendered to us from start to finish (delivery of the vehicle) by Mr. Simon Sheffield (Sales Consultant), Ms. Catherine Hogan (Business Manager), and Ms. Dorothy Nguyen (Pre

Get your car serviced with the boys in Adelaide CMI they're always friendly happy people. My 86 always feels like new when I get it back and Marc C will make sure any issues you may have gets sorted out quickly with no nonsense...

We knew what we wanted and Steve was able to get us the perfect deal. Very happy with the service and would recommend Steve to our friends. Also a special shout out to Greta for a great finance deal and to Nola for her assistance

I went for servicing on 20th Jan, paid 240 dollars for my 1st service and they even did not wash my car.. I was charged for washer fluid and I paid for everything but just to get disappointment!All other toyota agencies do!

Recently purchased my work and they gave me a gift card for free inspection and free car wash. When job was done, while going back to car found car was not washed. Wasted another half an hour for car wash. Not recommended.

Blown away by the service at CMI. From the booking process, to CX upon arrival, to quality of work done, to notification when ready, and smooth departure. Incredibly slick operation. Really appreciate such great service.

I purchased a second hand Camry Hybrid from Blake at CMI and it was so easy. They were straight forward with no hidden surprises and everything was taken care of. I simply turned up on Saturday and drove the car away.

This was the easiest process I've ever had buying a car. The team just made it so easy. Jake was incredible, the reason we got the car of our dreams as quick as we did, he listened and delivered the almost impossible

Excellent salesmanship in terms of understanding customer needs; Wonderful staff . Very Happy with the business I did with CMI Toyota and look forward for receiving best service for my RAV4 with CMI Toyota as well. 

Just out of warranty water pump 75000km. Last car had alternator also just out of warranty. Both discovered on first service, post warranty. Great service if all was necessary. Too crook to be able to check myself.

After purchasing a new Landcruuser Prado I was trying to organise my 10k service and was extremely dissapointed with the customer service. The car was purchased under a lease plan and then they had no record of my

Purchased a Toyota corolla ascent sport on 24th March. Love my car and the fantastic assistance I received from David. He made the transition from my old car to the new car so easy and hassle free. Thanks David

They wanted to charge me $800 for two light globes. And DID charge me $250 to diagnose that I needed two light globes (after arguing I got the money back). The dealer “model” of business is dying, no wonder…

Tony Cream is the man to see at CMI Toyota West Tce. He is friendly , gives excellent advise and is very very helpful. A car salesman that you can trust I would defiantly purchase a car through Tony again .

No communication, despite them blowing out the delivery date. Two weeks before expecting delivery. No customer service, they have no excuse and no apology. NON EXISTANT Customer service, dont deal with CMI.

What wonderful Customer Service all the staff at CMI West Terrace give, especially Shaun Baily, Nola, Michael Ashley, Shaun Beshara. I picked up my new car on Saturday and couldn't be more happy with the

Bought an '08 Nissan 350Z from Rob. I live in NSW and the entire process of getting the car delivered was relatively painless. Great service from the entire team, couldn't be happier with the car :)

My experience both in the sale process and after sales service has been excellent and especially the professionalism of Robert Vandenbroek who has been outstanding. Thank you Toyota and Rob!

Had a great experience recently with the team at CMI, they made it an easy and pleasant experience trading in and buying new a car. And a big thanks to Blake for all his help!

Had a vehicle in for a service, Toyota certainly have a prompt service check in. They managed it really well. Car was ready at the quoted time. Can't fault the service there

Recent service from CMI Toyota, disappointed to the fact that the car clean included was not satisfactory. Floor mats was not vacuumed and surface was not wipe at all.

Danielle and Greta are really helpful. They were able to assist us with our questions. I am happy how they treat us. Because of them me and my wife enjoyed buying car.

Large dealership/service center, fully equipped. Good staff and service. Ample parking space at the back. Conveniently located and out of the way but easy to go to.

CMI Toyota deserves 5 stars! Highly recommended, staff are friendly with great customer service, and with quality. Lounge area is also great with drinks available.

Impressive Showroom and Service Centre set up..First time experience at this location and enjoyed the experience and the excellent professional Customer Service..