2 weeks ago I received an insurance quote from Katie, the only thing that had to be changed on the quote was the address because they had an old PO Box on file. When I called back Katie wasn't available and I spoke with Tyrus. I informed Tyrus that I wanted to go ahead and start my the insurance policy, the quote was already on file, and the only thing that had to be changed was the address. The quote that was ALREADY ON FILE is what I wanted and the ADDRESS needed to be changed. That's it. It should have been simple. Tyrus started my insurance policy and I was charged the first installment. The insurance policy he gave me was totally wrong, it needed to be cancelled, and a refund needed to be issued. He informed me that the refund would be issued back to my debit card in 3-5 days. I no longer wanted to work with Tyrus and waited until Katie was back in the office to do business with her. After realizing that the refund was never issued I called back a week later and spoke to Tyrus about it, he then informed me that the refund request was denied and since the policy was "cancelled" a check would be mailed to me. When I asked what address the check would be sent to he told me that it would be the PO box. The PO box that I no longer have which is why I called to have the address changed before started the policy. I'm extremely aggravated because Tyrus gave me the wrong policy, never informed me that the refund request was denied and would be sent in the form of a check UNTIL I CALLED, and on top of the it's going to the wrong address. He said that he would call and have "them" (whoever the THEY are) send it to the correct address, but if it's already been sent so God knows when I'm going to get my money back. I was tempted to say some extremely rude things over the phone but instead I chose to express my displeasure by writing a bad review. Tyrus needs to PAY ATTENTION TO WHAT HE'S DOING!! By the way, Katie was great.

Lola (Lourdes) Bonini did a great job of not only assisting me in resolving some technical details involving my apartment/homeowners policy but also in the way that she assured me that things would be taken care of. I have been with State Farm for well over 40 years between living in Texas and North Carolina. Thank you so much again Lols for your thoughtfulness and professionalism! Sincerely, Steve Mezardjian.

Katie has been amazing in helping to support my family's insurance needs in moving from FL to NC. She is knowledgeable, personable, and professional in her approach. I know Katie got us the best coverage for our needs and her personal touches in working with us were and are appreciated. I 100% recommend Katie and this State Farm group.

Katie recently helped me with my auto insurance. She was so professional and kind. Answered all of my questions and went above and beyond to make sure I was comfortable. Was a wonderful experience. Ask for Katie, you won’t be disappointment! Thank you Katie for making this such a smooth and painless process!

Celina was very helpful and informative. I had been with my previous insurance for over 7 years and was hesitant about making the move. However, Celina not only helped me save hundreds of dollars she also made it very easy. I highly recommend her as she is very professional, kind and proficient.

I originally started with a new car policy and was so pleased with Celina Andres professionalism and helpfulness (compared to my old insurance) I have now switched over all my other vehicles, commercial and residential property policies to State Farm. Excellent customer service.

I have been with this office for quite some time now. They provide Top Notch Five Star Service⭐️⭐️⭐️⭐️⭐️. I had a situation with one of my policies, I called the office and explained what was going on to Katie M. She took notes and asked if

The customer service by agents in this office is seriously lacking. I spoke with two different agents about an auto quote. Both stated I would be called back in a few minutes. I never received a phone call from either agent. I did happen

Customer Service was amazing. She listened closely to my request and was able to provide me with what I needed. Katie has excellent customer service skills and I appreciate her making me feel like I was her #1customer. Thanks Katie.

Mr. Tyrus Baytops The Best this Morning he was Quick and straight to the point. He got the job done in less than 3 minutes and that’s an employee who wants to work. Thank you again!!!!!. I just LOVE my state farm employees.!!!!!!

Lola was fantastic during the process of getting my business insurance approved through a 3rd party vendor. It was a complex ordeal, but Lola was there whenever I needed her to assist. Thanks so much Lola!!!

Love all of my interactions with the agents here! Katie is always extremely helpful and quick to respond when I needed changes made to my insurance plan. Would definitely recommend to anyone!

Karina helped us with our home auto and rv insurance in SC. I thought when we moved it would be a hassle but she was able to make things seemingly easier. Definitely recommend this office!

Working with Katie is such a pleasure. She covers all questions very professionally and promptly! The office staff is also wonderful to meet and work with! Thanks Katie "5 star" !

Trust Baytops helped me switch my coverage to a new vehicle and it was done in a very timely manner. Very satisfied with the service from them, have been with them over ten years.

I REALLY appreciate the fact that they responded to my request so rapidly, that can be a rarity with some businesses in today's marketplace. Kudos to you and your staff David!

Celina did an excellent job and getting me the lowest possible auto insurance rates I definitely appreciate it. She was very knowledgeable and professional.

Tyrus secured renter's insurance, for me, at a very good price in less than 10 minutes. He made things seamless. He was also very kind and funny.

Thank you Tyrus!! You were professional, friendly, and made the process simple and seamless! Go to Tyrus for your insurance needs!!

Excellent service from Tyrus today! He worked hard to get my apartment insurance resolved today.