My wife had surgery May 13th so of course I had flowers in the room waiting for her. Unfortunately, the hospital only had a flower vending machine. After swiping my card and having no luck with the machine I called the number for assistance. The gentleman indicates that there should be no charge to my account since I didn’t receive any flowers and the machine is working fine. So I try a different card and this time I receive flowers. After a few days BOTH charges cleared my bank account. I called the gentleman back and he said he would check the machine and get back with me. I waited a few days and heard nothing. Called again and he said he was heading to that hospital to have a look. Again I waited a couple of days with no response. Reached out to him again and he says that the machine did show the extra money and he would send me a check in the mail. He got my name and address. After a week or so without receiving the check I contacted him again, this time he said his secretary just put it in the mail....I get the USPS can be slow but it’s definitely not 3 weeks slow in the same city. I understand that things happen and machines malfunction but to blatantly lie to a customer regarding their money is 100% unacceptable. Word of advice, buy flowers from a more reputable florist that respects their clientele. This establishment is clearly out to make a dollar regardless of customer satisfaction.

Ordered from their website on Feb 6th for Valentines day to be delivered to my wife's work 2.2 miles away. Today feb 14th around 1 pm they had not been delivered so I called and was told that they will delivered by 3 pm. I advised that she was leaving at 330 pm.Called again at 4 was told they would check into it, at 430 they called my wife and she advised she had left, they asked if she wanted them delivered to the house and she said we live in middleburg. They declined. I called again and they offered to send a fresh bunch the next day! I have requested a refund, do you want to business with a company that cant fulfill an advanced order for delivery 2 miles away? I understand its your busiest day of the year but really? Thanks for ruining our valentines day I just received my refund and they claim they are still delivering another set to my wife at her work so I am changing my review from one to 3 stars for their support. I had to change my review back to one star, never delivered the flowers they said would. These people are unbelievable, why would you tell me that and then not do it after you ruined our valentines day! stay away!!!

I called Deerwood Florist on a Wednesday afternoon, in need of three large pieces for my grandmother's funeral on Friday morning. I described what we wanted for the casket spray and the two standing pieces for the church, including the style, colors and certain flowers we did and did not want. Tim assured me that they would be able to do it and get it there on time. He and his team did both and VERY well!! The pieces were perfect and exactly what we wanted and my grandmother would have loved them. On an emotionally charged day, it was so nice to have these items there and done exactly as we wanted. Thank you for helping make the day a little more beautiful. I would highly recommend your shop to anyone who is looking for floral services for every day items as well, not just funeral pieces.

Wost Florist ever!! My husband ordered me flowers a month in advance for Valentines Day and they never showed up!!! The florist called my house around 8 p.m. to say there was a problem. My husband had called the florist all day to tell them he would come pick up the flowers if they could not deliver them on time. They turned their phone off and their voice mail was full. They told him on the phone they would upgrade my flowers and deliver them the next day first thing in the morning. They showed up around 3:45 p.m. and they were horrible. They were half dead and very ugly. Worst customer service ever! They didn't even seem to care that my flowers did not show up on Valentintes day !! DO NOT USE THEM!!!

072823 Hello Deerwood Florist, I live in Daytona and sent flowers from your company to a business associate in Jax, today. I learned of your shop through another business contact, Amy Brooks owner of Southern Grace Events. My order number was #56554. I have forgotten the name of the individual whom I spoke with. He was very personable, efficient and courteous. My order arrived at my associate’s home in short order. It was beautiful and very well received. I think your company is great! This not a cheap compliment, either. I am a chef and am extremely picky, in all I do. You guys, ROCK! Thank you for your help. I wish you the best of luck. Chef Kevin

I decided to surprise someone with flowers late on a Friday afternoon. I usually use 1800 Flowers but I'm always so disappointed with the arrangements. They've either shown up dead or you had to put together the arrangement yourself. Anyway I walked in and asked if a same day arrangement was possible and the employee stopped everything to help. She put together a beautiful arrangement of Stargazer Lillies and Baby's Breath. The cost was great and I was in and out in about 15 mins. I've also received some beautiful Tulips from them in the past year and Roses several years ago. Now that I know they're local they will definitely have my business.

We ordered a Premium Arrangement to be delivered to my mom my parents 32nd Wedding Anniversary. What was delivered was totally not worth $65 and since we live near the shop we went up there and the customer service just said that they would fix it, we barely got an apology and they didn't seem to care that it was their fault just said "Oh, I must of missed the premium part." Even the "fixed" arrangement was awful compared to the picture we picked from. We'll never order from them again. I picked them specifically because they are a locally owned business and in my neighborhood. Next time we'll just go Kuhn and pay a little more.

I would highly recommend this florist. They went above and beyond to ensure that the birthday arrangement I ordered for my daughter's birthday was delivered to her. I asked for them to be delivered to her work in Jacksonville not knowing that she had left that job the day before. They called me right away and said they would have the arrangement wired to her home address the next day. When they were unable to find a local florist to deliver what I ordered, they drove over 40 miles one way to deliver them. My daughter sent me a photo of the arrangement and it is beautiful. Thank you so much for your outstanding customer service.

I recently hired Deerwood Florist to create funeral flowers for a loved one. I live far away from Jacksonville, Florida, so I placed the order through my own floral shop. As a florist, I wanted these arrangements to equal the quality that I would create myself. Since a funeral service is sad and stressful, I didn't want to worry about flowers. When we arrived to sight of the flowers that Deerwood florist made for us, I was astounded. The arrangements were more beautiful than any book can show, and definitely top notch and top quality. Thank you Deerwood florist for giving us this bright spot on a sad, sad day.

Another wonderful delivery to my wife at Jax Beach. She received her valentine's bouquet at her work. The best part about Deerwood is that they add fun little touches to the flowers like a wicker basket, boat, and butterfly. Thanks for the great experience. See my photo submitted to the Google photos of this review to see her valentine's bouquet (has the butterfly). If I had any recommendation to this company though, it would be to modernize a little and text notify the person requesting delivery when the flowers go out for delivery and when they get delivered....this would help alleviate worry.

2.15.2020- I ordered flowers for my gf on January 30th to be delivered on Valentine’s Day (this was our first V Day together). There was some kind of mishap with the delivery and she never received them at work. I followed up with Deerwood Florist today, and spoke with Tim the owner. Tim, apologized for the mistake and miscommunication on the delivery. Not only did he apologize but he made things MORE than right by sending her a beautiful orchid arrangement with which she is very pleased. Thank you, Tim and Deerwood Florist for making this right! I will be back for more business in the future.

Sent mom some flowers for her birthday. They were far from the expectation. I understand some flowers need to be substituted, but the size did not meet the expectations. The picture of the flowers on the website didn't really match the flowers that were delivered. Color profile came out orange and the vase was an upgrade from clear to pink. It was more of a florist's special rather than what I actually ordered. Really disappointed. I did, however, call the store to see where delivery was and their customer service was on point. I do hope that Deerwood Florist contacts me regarding my concerns.

I own Debbie's Dance Company and have been using Deerwood Florists for the past 10 years and will again this year. They do an outstanding job. Only once have I had an order wrong and the professional and courteous staff resolved it in minutes and it was taken care of. With large orders of flowers on Recital day, you always worry but the flowers are beautiful and delivered on time. I have had bad florists in the past and will never deal with anyone else. I recommend all other Dance Studios to order their flowers from Deerwood Florist, you will never be disappointed again!!

Bert and his team did an amazing job on my bridal boquet and bouts, loved how they turned out! Only reason not 5 stars is because I think the service would have been better if I were not from out of town, email communication was sometimes slow or not at all until I would call, and the colors/bouquet was not what I had envisioned at first, but he communicated with me while making it and made the changes requested quickly so everything was great in the end, just a bit of bridal anxiety after seeing the first few photos! Overall would recommend and go back :)

I ordered roses a well in advance of Valentine's Day 2017 for delivery 2 miles or so away from their location. Nothing arrived on V-day. My wife arrived at work the next day inquiring if anyone had the delivery and a coworker stated that the delivery guy had just dropped off the roses - a day late. Apparently he offered up a meek apology to the coworker and was on his way. As the paying customer, I never received an apology nor any effort at rectifying the situation. If you need flowers delivered on time I'd strongly recommend that you look elsewhere.

I can't even begin to tell you how Bert at Deerwood Florist impacted the most important day of my life. He went above and beyond to create the most amazing magical wedding for us. From the ceremony to the reception and all of the little details he took on personally based on conversations we had about what my vision was. He made it all come to life and it was even bigger and better than I could have ever imagined! Out of my amazing experience working with Bert I also gained a precious friendship. He is awesome and has a true talent for his craft!

I received an orchid arrangement today with 4 bare branches. It appears most of the blooms have fallen off. Not sure if this happened during transport or it was arranged this way. Really not what I expected from a florist. Wish I could post a pic. Update: I contacted Deerwood Florist by phone. They thought the orchid likely fell during transport. They dropped off 2 beautiful waterfall orchids to replace the orchids in the arrangement I received. I’m changing my 1 star review to 4 stars. I appreciate that they made the effort to make it right.

I ordered an arrangement off their web site. What arrived had little resemblance to what I ordered. I called them and they nicely agreed to replace it the following day. What came was even worse than the first day. When confronted with the obvious difference between the advertised arrangement and the delivered one, my daughter was informed that "our catalog doesn't match the pictures on our web site" ?!?!?! They were nice about it and agreed to refund my money, but it sure seems like false advertising and they more or less acknowledged that.

Unfortunately I got a very poor quality service for my order, as bad that my intended gift lost its total meaning. It is all about customer oriented service, I understand unforeseen circumstances get to happen but not a single call back to check with me, I had to call them twice trying to make sure my order will be delivered and even though it never got there on time. After that, zero follow up with me trying to figure it out or make it up for the inconvenience. Like I said, complete lack of customer oriented service.

I never shopped here and I never will. On 4/18/2019, I arrived at the kangaroo gas station and the pumps were all filled so I waited behind a lady in a red car so that I could pull up behind her. The driver of this florist decides to get in front of me almost ramming my truck just to get to the pump and I had my baby in the car. The owner was with her and thought it was funny and laughed the whole time. Me and the driver exchanged words either the manager not even trying to stop her driver. Tag number CES- S21

DO NOT WASTE YOUR MONEY!! I ordered a floral arrangement for my Mother for her Christmas table, it looked nothing like to picture online. I originally thought they had sent the wrong arrangement so I called. I spoke to the owner, he was extremely rude, then he said I received the arrangement that I had paid for and there was nothing he could or would do for me. This is the first time in 25 years that my Mother did not have a fresh cut floral arrangement for her Christmas table.

Visited this florist today for the first time looking to consult with someone regarding bouquets, boutonnières, and corsages for my upcoming wedding... the sales person stated the consultant had just left at 3 - and that I would need an appointment... she further stated since she couldn’t stop what she was working on she couldn’t help me either... there is no reason this shop should have a walk-in store front... should state appointments only... very disappointing...

I'm not from the area but needed flowers delivered and found Deerwood Florist online. They did an amazing job on delivering an anniversary bouquet! The colors were beautiful and I had even messed up which day they needed to be delivered on the ordering form. I called the next morning and they had no problem getting the flowers out on the same day. You guys go above and beyond for your customers and it doesn't go unnoticed. Keep doing amazing things!

I found Deerwood Florist on Google maps and decided to give them a call. The person I spoke with was very helpful and helped me choose the right flowers. They delivered the flowers as scheduled and my mom was so surprised and happy to receive them. The flowers were beautiful and she even loved the basket and card style. I was happy that she was happy. I will recommend Deerwood Florist to everyone I meet that needs a florist. Thank you Deerwood.

Absolutely spectacular! I went in without a clear idea of what I wanted, but walked out with a one of a kind creation. If there's a clear example of great customer service, this establishment sets the bar. Friendly from the moment you walk through the door, helped me find a floral arrangement that would create a one of a kind moment, and offered to carry my flowers to the car without me asking. Couldn't have asked for a better experience.

I have a hard time giving any rating to this florist. My wife had to spend valentine's day alone because of an illness in the family. I called Deerwood Florists two days in advance asking for a flower and balloon delivery. Not only did they not show up, but they charged my account. What ineptness and a complete disregard for their customers. No call, no follow-up; nothing. Please stay away from this florist if you value reliability.

I called this morning to see if I could have birthday flowers delivered to a friend. I spoke with Rayston who was so helpful and courteous and put me at ease. I told him the kind of flowers I was looking for (ones that last!), and told him I wanted lots of color. And 4 hours later my friend texted me and said the flowers were beautiful; she said she cried! That was success! So kudos and thank you to Rayston and Deerwood Florist!

Deerwood Florist worked out great. While hesitant to go after reading the reviews, I live in SS and needed flowers the day before Valentines. They were fully staffed, had many bouquets to choose from, and the customers in the store all seemed happy with the accuracy, and quality of their orders. The lilies opened up and looked/smelled amazing, I went back 2 weeks later for more because we enjoyed them very much.

After having a horrible experience with one of the big online florists I decided to try to find someone local. I was blown away by the quality, service, and friendliness of the staff. I was able to come in Saturday morning the day before mother's day and pick something out and have it customized for less than what I paid for online. I will definitely be returning for all my future flower orders from now on.

I have been a customer at Deerwood Florist for years, I picked up my arrangement for Mother's Day yesterday and as always was unusual, creative and glorious. because they are always so busy i made sure i ordered my arrangement earlier this week . i would strongly recommend if anyone need florist that you use Deerwood Florist! But remember because they are so good the are busy so plan ahead!!!!!

Have always received amazing service and always received great flowers. Every event without fail they have came through for me. I always show up last minute and the owner never fails to make my need a top priority. Understanding this is a small local shop in a huge city so being a one time walk in this is amazing service. This is the reason I always return, very personal and willing to help.

Purchased flowers from Teleflora which Deerwood florist delivered on Valentine’s Day already the arrangement was horrible and already had flowers wilting. The day after Valentines the roses are dying. Contacted Teleflora and they said they contracted Deerwood florist to make this arrangement and only refunded me 30% of $106. Not sure who to blame but the flowers came from Deerwood Florist.

I stopped in Saturday afternoon, Christmas Eve to buy flowers for my daughter who had just given birth. They were getting ready to close but put together a beautiful arrangement in about 10 minutes that was less than the price range I had given him. The florist took the time to identify each kind of flower he used. I really appreciated the personalised service especially on Christmas Eve.

Absolutely gorgeous flower arrangements! My Mother’s Day flowers were ordered from here and I can say these were by far the prettiest flowers I’ve EVER received. I’ve received many roses over the years but these were so fresh, bright, pretty and placement was superb. Any flowers I need will definitely come from Deerwood. Thank you for making Mother’s Day even more special

I am the office manager for a local business and I order flowers for various reasons throughout the year. After years of substandard flower arrangements, I stumbled on this little gem. I have never been disapointed by any arrangement I have ever ordered from them and there have been many. I am happy to have finally found a flower company that meets my expectations.

I cannot say enough about the amazing experience I had with Deerwood Florist. I went in with some ideas for my wedding on May 7th and Bert really outdid himself. He took my ideas and made them better than what I envisioned. The flowers were breathtaking. I was blown away. Extremely economical too! Highly recommend Deerwood! Thank you so much, Bert!

#1 BEST Florist in Jacksonville! - Above and beyond expectations! Perfect flower selection and arrangement. Please allow me to show everyone what competence and perfection looks like (See photos). It's a very rare thing to receive more than what you expected but this place pulled it off with elegance! Thank you for setting the bar so very high.

Deerwood florist is the only florist I use. Whether it be my own wedding, my friends weddings or a last minute arrangement for a funeral they are always able to help and exceed my expectations every time. Their quality of work far exceeds the prices they have. I would highly recommend this florist for anything you may need.

My boyfriend ordered me a beautiful bouquet and less than 3 days later the roses were wilted. He went in person with the arrangement and the lady at the location argued with him and didn't let him explain the issue. Non-existent customer service. Needless to say, we will not be back.

I ordered a Mother’s Day Bouquet this morning and Service was rendered Same Day!! The bouquet was Beautiful!! On time Service & Great customer Service! I love Everything about this Florist!!! I will definitely visit them again!! Thank you for everything Deerfield Florist!!!!

This is now the second time that I have recently used them for flowers.I’ve tried using some of those 1 800 flowers people and stuff like that but the quality is not always there. I just simply tell these folks how much I have to spend and they make wonderful arrangements.

The flowers I ordered for my wife lasted over 10 days. They done an amazing job on them, very beautiful and the thorns were removed from the roses making it very comfortable for disposal when the time came. Price was very good, although delivery charges are pretty high.

Once I called for information about certain packages I saw on their website. The man simply answered the phone and after my request he yelled at me and hung up. I was planning my wedding and hoping to get flowers from them, but unfortunately they just lost a customer.

Terrible I showed him a picture and asked him if they could make that same flower arrangement and it was very different from what I wanted. Another thing was that I paid for 24 Roses and they just putting 19. They made the first pic the second is that I wanted.

I live overseas and have made an order online for my colleague in town. It was easy to order using their website and when they found out my colleague worked from home on that day, they kindly made a delivery to her house. Their service was reliable. Thank you.

This was a wonderful florist. The gentlemen working there were courteous and understanding as I needed to buy flowers for my father's grave. They created a beautiful bouquet that was perfect. I will definitely visit again on my next visit to Jacksonville.

So, Zen Artistry per Deerwood Florist is something quite different, and disturbing, than what is presented by Teleflora. Thanks, guys, for not taking this seriously, and making this gift a joke. Couldn't even proofread the message, either?

This place was beautiful and very helpful. I had a last minute small arrangement I needed for later in the day. The employees helped me quickly design a pink bouquet for our occasion and I was in and out promptly. I offered to come back

These are seriously good people. So glad stumbled onto this business to take care of us when we want to do nice things for people. They are awesome!!!! Even in this covid era....they are trying so hard to take care get it taken care of.

I was blessed to be able to work with Rayston! He is awesome! Treated me like family. Love how he interacts with the customers. He made my Mom’s Mother’s Day extra special! Thank you Raystompn for being a ‘Ray’ of light in the world!

Thank you! I love the plant arrangement you delivered to my mom at the hospital. Excellent quality, great delivery price and Tim was an awesome guy to work with! Thanks for your help and your patience when we spoke on the phone.

Deerwood Florist delivered a gorgeous flower arrangement to my girlfriend for her birthday. She absolutely loved them. They also delivered the flowers during the pandemic without an issue so I'm even more grateful for that

I ordered flowers on Wednesday and I wanted them to be delivered on Friday, However the flowers never arrived. I'm so disappointed in their services and they have just lost a customer. Mind you this was for Mother's Day !

So, first grandchild and here from out of town. I just stopped at this place because it was on the way and I am so glad I did. People were so friendly and helpful. Bow was beautiful and flowers also they were working on.

My office get arrangements delivered every Monday from Deerwood florist and I can't express how wonderful they always are. Its my favorite part of Monday to go see what they delivered. Always creative, unique, and fresh!

First time to use Deerwood Florist but not the last for sure. They went above and beyond to meet my needs and I hear the arrangement was just perfect. Very helpful, friendly, and professional business. Thanks again!

I just saw a photo of the arrangement that you delivered to a friend for me. They were absolutely beautiful. Thank you for a job well done. Based on my experience, I would recommend Deerwood Florist to others.

Deerwood florist does beautiful work and I have been very happy with their service & gorgeous flowers! I recommend this business for your florist needs. Bert did an amazing hat for the Kentucky Derby too!

These guys helped me so much at a difficult time. I didn’t know what to buy and their help was wonderful!! So please d with my price and purchase of a beautiful dish garden. Thanks a million!!! ~Misty A.

Best florist in Jax hands down! I’ve never been disappointed. I usually call with a dollar amount and trust them to make something incredible for my deliveries. Excellent quality & customer service!!

I paid for the premium bouquet 13" roses and I received the standard bouquet 10" roses... $20 difference. I am very unsatisfied considering this bouquet was for my first anniversary.

didnt order thanks to the reviews. Want to order 3 dozen long stem roses but thats a pretty penny for a faulty florist. Not going to risk it and waste my money. Will look elsewhere

My granddaughter received her flowers "early" for her birthday, I was so excited that she loved them, and got them so fast! Everyone was extremely nice, the flowers were beautiful.

The delivery was timely. Grateful. But my recipient sent pictures of the arrangement and it was not as promised. They used cheap Publix flowers instead of the blooms advertised.

Always pleased with the way my orders are handled, the quality of the arrangements, and the ease of service. They are my go to florist for every occasion.

A fantastic local find!! Super easy and fast, exceptional customer service, and quality floral arrangements. I’ll definitely use them again! Thank you!!

Always satisfied with the freshness and quality of their arrangements. Thanks Tim for your last minute help on Valentines Day...you guys are the best!

This arrangement is so beautiful. I received it as a birthday gift. These pictures are week after receipt. I couldn't be more satisfied! …

I have found the staff at deerwood florist to be very knowledgeable and helpful. The shop itself is as beautiful as the arrangements they create.

Our family always orders from Deerwood Florist. The arrangements, delivery service and customer service never disappoints. I highly recommend.

nothing satisfied with the purchase, I ordered a deluxe arrangement and they sent a mini roses all ugly nothing I saw on the website …

Flowers were absolutely stunning and smelt so good! The people working are incredible kind and super helpful :) definitely will be back

They always do a great job! I call them and let them do their thing and it always looks fantastic! Jacksonville best. Thanks Deerwood.

Placed an order for a bouquet for my wife's birthday. Same-day local delivery and they turned out beautiful! Thank you so much!

Great Experience. Very friendly staff. Took only 5 min to make a beautiful bouquet of flowers for my girlfriend. Five stars.

My dad ordered a bouquet for my mom and it was nothing like we ordered we said no roses and that's all ther was.

Florist did a great job. Really seemed to appreciate my business. A real pleasure. Would reccamend to everyone.

Crooks! Paid $80.00 for a wire order. Couldn't get in gate to deliver so just kept the money! Horrible!!!!

Amazing arrangements!! Such beautiful flowers, always amazing work!! Great for all your florist needs!!!

Bert always does beautiful work. Prom flowers were lovely and complimented my daughters gown perfectly.

Made a last minute order and withen ten mins it was ready with a pristine look and an average price .

Love everything I have ever gotten from them. They did my wedding 2 hours away and it was amazing!

Deerwood florist is a business that produces fantastic work. Bert and his team are amazing.

Great flowers shop I will use them every time I’m glad I find a good flowers shop

Best shop around for me and my wife's favorite for when I bring home flowers.

I always use Bert and his team for my floral needs. They are fantastic!

Thank you Deerwood Florist for the beautiful arrangement!

They do not provide same day delivery. Thanks!

Fast and Great service with quality flowers!

A hidden gem... Very reasonable