It's weird to be writing a review on for a funeral home but honestly, I used these reviews when looking into services for my father. My father was put into hospice care. As he was getting close to the end, we were tasked with setting up services for him. Hospice had recommended Direct Funeral. I did my due diligence, googling cremation providers & found reviews. I called a few other places as well but after talking about it we were all comfortable with Direct Funeral. The reviews sounded like just what we needed, a no frills cremation without high pressure sales to tack on extra stuff & they treated families with respect. My father passed the next day. Hospice contacted Direct Funeral at our request & Ed, the owner, came down to the house. This is where the issues started happening. We were interviewed by Ed regarding my father's details for the death certificate. He got stuck on a part of his paperwork, regarding what industry of work my father was in. This went on for several minutes with my stepmom getting so frustrated, she huffed off. I would assume someone who works in this industry would pick up on social cues & drop it, but I kindly asked him to move on which he did. We asked about having my dad dressed in his traditional Scottish garb. He never heard of a kilt so we sent off a picture to him immediately for reference. Ed provided the wrong email address (we found out later), insisting the email listed on his business card was wrong. We were told they would look at their board when they returned to the office & let us know when we could have the viewing. We never received a follow up call. We waited until the next morning to call for an update. A man took our information & placed us on hold while he checked. Diane then picked up the phone & asked if she could help us, to which we said we're waiting for info on Don. She replied well we have alot of Don's here so I'm going to need a last name. Keep in mind, we had just told the previous person the information. We gave her the info, she looked him up & said looks like we're waiting on a picture. I explained we emailed it while Ed was still at the residence, it should've been received. She again said they didn't have it. I started to voice my concerns with their organization. Diane wasn't listening to me as she immediately began to attempt to talk over me. I asked her to let me talk & she did. I spoke & paused to allow her to respond (like a normal conversation). She continued to pause & rudely responded with "Can I talk now?" I lost it. I used my choice cuss words to which she replied I need to come get my father & hung up on me. My stepmom called back, smoothed things over with Robert who was professional & took care of everything. We had his viewing. As we were leaving, my uncle spoke to Ed about what happened. He said he had heard about it, was not happy & had "given Diane a hard time about it". Diane explained to my uncle & said "it slipped out". The funeral business is literally dealing with people at the worst moment of their lives. I think a certain level of customer service & sensitivity is expected. In addition, we were PAYING for their services. I should be able to voice my concerns without being cut off & told to go somewhere else. As if it was so easy I could load him up in the car & take him somewhere else. I would also assume as a business owner that you would want your personnel to make things right rather than turning away your business. I didn't want to use them but it was either find somewhere else to take him with the added cost to transfer him & lose my last chance to see my dad one final time (I live in another state & had to go home) or deal with Direct Funeral. This was an unbelievably, helpless feeling. I never received an apology. I wish from the bottom of my heart we went somewhere else & am sad that these are the people I entrusted with my amazing dad. He would've wanted better for us.

I have used Direct Funeral services for 3 relatives in just a 2 year period and had a good experience 2 out of the 3 times. First was my grandmother and the VA hospice recommend them to us. Robert was helpful and everything went smoothly. The second was for my brother and Lee was extremely supportive and helpful the whole step of the way. They were to the point and got things done. They are called direct for a reason and their price is reasonable too. My most resent experience was for my grandfather and the process was not so pleasant dealing with Liddy, given my only 3 starts. She was rude and unhelpful. It did not help that the family was fighting, so she seemed to only care about her legal obligations and the payment, not the wishes of the dead. She did not handle the situation well at all. She wouldn't listen to me or explain the situation, so I was so disappointed by the lack of compassion. Especially given that I have given them my business for the third time. I was heartbroken with the way I was treated and could not believe it . Overall, you get what you pay for and you can only hope to have a compassionate person to help you. Their selection on urns, books and other needs are typically nice. They also have a nice room you can do a small service in. You park in the back and have to walk through to the front, where someone will help you and you can see their selection. Best of luck to anyone having to put a loved one to rest. It's not an easy thing to do.

These people failed to properly give us notice/explanation that a service was set up at Santa Fe National Cemetery. My brother took the urn with my mother's ashes up because he was told that was all we were allowed to do. I did not go with him since he had other business in Santa Fe and we thought he was only handing over the urn. Turns out I get this call at 10:30 from the cemetery wondering where we were for the service. I'm sorry for the language but WTF??? My poor brother walked in to the cemetery office with the urn at 10:45 (a time he had been told to bring the ashes) while they were still on the phone with me (in Albuquerque) explaining they were waiting on us for the "service"???. I missed being there as a result. My brother had to endure this process without me to support him. This is inexcusable and unforgivable with lifetime impact. When I called the Direct Funeral Services office to tell them what happened, the employee said they would call back. By the end of the day that had not even bothered to call back to acknowledge the problem. How disrespectful can you be?? If you don't like the person you are trusting to their end life care, then by all means use them, but if it is someone you love, don't even think about it. Go somewhere else. Remove review

In May 2012 we were in a position to utilize the services of Direct Cremation and Burial Service. We looked at different options in the Albuquerque area and because the financial aspect can be expensive, we found this company to be the best priced. And although we used this company, we had the unpleasant experience of having the owner be rude and unsympathetic to our needs. Fortunately, we were mainly dealing with one of his employees named Mike Mahoney who really took care of us. The owner on the other hand made rude comments about our needs and even told us that we could go elsewhere for services. I wonder if he regularly bullies his customers because he knows his prices are much lower than his competition or if it was just a one time incident. Nonetheless, the price fit our needs, Mr. Mahoney was gracious and it all got worked out in the end. My advice: If you have to use this company, make sure you don't deal directly with the owner. He is an unsympathetic jerk. The family saved over $1,000 but at the expense of being somewhat insulted.

Grief is hard enough to deal with if you use Direct Funeral Services it will make your loss even worse. They lack compassion, professionalism and are rude. They have no respect for loved one's remains. When the owner Ed showed up to pick up our mother all he could do was talk about himself. Grief stricken we just wanted to get through the paper work we gave him the spelling or our mother's name and other information and then spoke with his employees on 5 different occasions and they still misspelled our mother's first and last name. It took them 3 separate times to issue the death certificate correctly. When we went to pick up our mother's remains and pick out an urn Robert was rude and acted like we were taking up his time, he never even had the courtesy to say he was sorry for our loss nor did anyone else in the company. When they gave us back our mother's remains it was as if they were handing us a bag of groceries, unacceptable. Save yourself the heartache of dealing with such an uncaring company use anyone else!!

To grieving families who have lost a loved one and are looking for funeral or cremation services I strongly advise you to avoid Albuquerque's Direct Funeral Services. I dealt with them recently upon the death of my father and was shocked and appalled at their lack of compassion, courtesy, and sense of obligation. My father had preplanned his cremation and burial with Direct Funeral Services in 2002, but forms expressing his burial preferences were lost. The employees, (I spoke to Mr. Hatton and another gentleman whose name was never offered), were incredibly rude. They expected my family to be familiar with their policies and procedures although we had never dealt with them before. Our questions were met with disdain, raised voices, sarcasm, untruths, and just plain rudeness. Again, I strongly urge anyone out there looking for a funeral business that upholds standards such as integrity, compassion, respect, civility, and fairness to skip Direct Funeral Services and look elsewhere.

My dad passed away on 9-3-2021. It was sudden and very unexpected. There is still no known cause of death and our family has been devastated since that moment. We came to Direct Funeral Services because we used them for my grandma's services 9 months ago in January 2021 when she passed from Covid. They were wonderful then and they were amazing now. They helped us plan the exact services we wanted, they went above and beyond to help honor all our wishes and treated us like family. I can't imagine going anywhere else during this difficult time. I HIGHLY recommend Direct Funeral Services for their professionalism, compassion, kindness, empathy and generosity. Our family couldn't have been more thankful and happy for all that they've done for my Dad and for our family. Dignity, honor and respect are qualities from the heart, not just in a job description. Thank you Direct Funeral Services for all that you've provided to us during this insanely difficult, tragic time of our lives.

When my mother passed, our family worked with Direct Funeral Homes and greatly appreciated their professionalism and compassion. The staff (we worked most with Lee and Liddy) knew exactly how to help and guide us through this difficult time. Lee Warner was our funeral director and made sure the day of the services went smoothly. He thought of everything for the services and allowed us to simply grieve for my mom. I worried a lot about how my mom would look and I could tell Lee was just as concerned. The staff at DFS made my mother look like herself, restored after years of sickness. No matter how many services he’d done, I could tell Lee wanted to honor my mother to the very best of his ability. And that he did. When you are in need of a funeral home, these are people you can trust with your loved one.

I would not recommend this place for your loved one's funeral services. They are very expensive for cremation services and an hour viewing. I was quoted $2700, I was never given a price list with cost for each item from the beginning. The employee we had conversations with made me very uncomfortable with his pacing in and out of the room, no real direct eye contact, talks at you, and very little compassion towards the passing of our loved one. Please do your research and ask for a price list or go on their website and compare with what they tell you in person. Also, look up the Federal Trade Commission Funeral Rule. I recommend Affordable Cremation and Burial Services Mortuary, if you're looking for professionalism, compassionate, and affordable funeral services.

As if losing my mother to cancer isnt bad enough the staff is horrible and rude, very unprofessional and lack any basic human compassion for the survivors of the family. Liddy in particular is a witch to deal with when disagreements over insurance policy procudures and a delay in after 2 weeks not even receiving a cause of death to put on the death certificate geacious liddy informed me i could pay for my mothers creamation with a credit card and stop disrespecting my mother. What nerve so i called her what she was and threatened id be goingnto every newspaper and everyone i could to leep people feom having to deal with her mouth, ive requested a different employee to work for my mother. Im sure all ill get is that heartless unprofessional woman....

Sadly our family has had to plan alot of funerals in the past 6 years. We have had Direct Funeral Services help us with most of our families services and every time we have been treated with 100% compassion. Direct really cares about the families here and have always went above and beyond each time. They are very understanding to each situation and do a great job helping through this process. I will and do recommend having Direct care for your loved ones. I believe in Direct Funeral Services so much that I am actually going to be pre-planning my services with them. I would like to thank all the staff at Direct Funeral Services. You are appreciated.

We have just completed our second memorial service (we have also had two cremations done here). The staff here is always easy to deal with. They will never try to talk you into or guilt you into spending more than necessary. Robert did an outstanding job with my mother in laws service. He's compassionate, understanding and realizes that he does not need to stand around grim faced and serious the entire time. I don't understand why anyone pays the outrageous prices that the larger funeral home charge. We first started dealing with Direct, 23 years ago and they still do business the same way. Thank you all for what you do.

I lost my mother in January 1921 and I lost my daughter in February 1921 my mother we took care of my brother took care of her services and they were a little bit high I tried calling a few places and I had nothing but grief from them trying to mess around with me charge me more yes it was the Covid but it was going to take three weeks two weeks then they had me doing paperwork that didn’t need to be done I was going through such grief and I contacted direct services not only did they take care of my daughter and matter of days everything else they did was comforting

The WORST Customer Service I have ever in experienced. Since we couldn’t attend the funeral services we ordered flowers from their associate company. I worked for SCI Funeral and Cremation Company and we would never tell anyone “Were done” and we can’t do anything. Their website suggests using their florist service, when our flowers arrived, the person refused the order. He told them to take them to the church. Apparently the church didn’t know what to do with our flowers . I wouldn’t even offer one star, but there is no 1/2 star.

French's kept my daughter in storage since we had not had any contact with her father in 27 years. But French's insisted I had to hire an attorney, have them file paperwork in both states, etc. When the story ran in the paper, Direct Cremations reached out to me offering to do the cremation. All I had to do was sign a waiver saying I took full responsibility. I was never offered that from French's. They kept my daughter in storage while I was going thru this. Thank you Direct for reaching out and taking care of my daughter!

My mom passed away unexpectedly, I wanted to fulfill her request that she had asked in an event that she would pass.. I was calling so many places. Difficult to do other places was expensive and so much paperwork also wait time .. I was more frustrated with wait time on other places . When I called Here Direct Funeral services Robert was very helpful, compassion, respectful, just amazing and direct letting me know how long and guided me on next steps .. MY Family and I highly recommend Direct Funeral services.

They took care of both my father and sister who both passed from cancer. They showed compassion, respect and took care of them as my family would have. We had a blanket around my father and they asked if we would like him to be taken in it and before the cremation confirmed if we wanted the blanket left with him or would we like it back. My family and spouse being native appreciate that cultural sensitivity. They did research on the insurance so we didn't have to. They are amazing!

Our Family's baby sister passed away January 2015. Now this March 2016 our only brother passed away as well. Direct Funeral Services treated us like family. Compassion and understanding. They also shared with us their own personal family struggles. The entire staff treated my siblings remains without a doubt nothing but love and respect. Also helped meet our deadlines within 24 hours. Thank you everyone at DFS! You are truly a blessing.

I had been calling every couple weeks with no mention of any problems. On the day of the funeral we arrived at the day and time we were told from Texas and Idaho to honor my father, a veteran with 40 years of service. Nothing was scheduled, nobody was there and the urn wasn't there. The military were very compassionate and put something together for us without my father's ashes. It really feels like my father's memory was disrespected.

I recently lossed my brother and had him cremated somewhere else, with a horrible experience. I stopped by this place to purchase some funeral cards. When I walked in I was helped by a lady there who was very kind, not only was she helpful, she didn't charge me for the cards, she made me feel like she cared, there are not many people like that anymore.

Direct Services was there for us after the sudden death of my young sister. They cared for her body, and treated it and ya with respect. A year later, we similarly lost my young cousin. Direct Services was there for the family again, treating the family respectfully and providing a comfortable and nice room for his services.

My dad was a truck driver who got Covid and ended up in the hospital far from home where he passed. This team was so helpful and fast in taking care of the details. They worked with me seamlessky from afar and I greatly appreciate their upfront pricing and communication. Thank you Liddy and the entire team!

First plus was that the gentleman who picked up my father from the hospice center was able to ask all questions in person there and begun the process without having to drag my mom into the location like one of the competitors wanted. Then they explained ed every step and made this event less painful.

Highly recommend!! My brother passed away and they truly treated my mom with so much love, care and concern. They made an extremely hard process manageable. They are all great but Robert went above and beyond. In hard times these are the type of people you’ll want helping and guiding you.

Liddy has been a God send while helping me navigate the death of my husband coordinating between 3 states. Her compassion and professionalism is outstanding. A difficult time has been made much easier for our family. I appreciate you Liddy. Thank you to DFS for the services you provide.

They took care of everything. My parents did not want funerals so Direct Services was our answer for both. We could have gone as fancy as we wished or or as simple. Cost was an issue and they worked w/ us to provide what we wanted and needed in our time of stress and sorrow!

Death is hard enough, save yourself the heartache of dealing with an uncaring and unprofessional business. The entire process was sloppy and so unprofessional, took them three times to get the names right on the death certificate.

My father passed away and Direct Funeral Services have been very compassionate and easy to work with. I'm grateful that I trusted them with my father's services.

It is always difficult to lose a loved one. Direct Funeral Service walker is through every step and was very kind. Lee was helpful and made us feel valued.

They are the most caring and thoughtful people. They truly care about the family. Amazing people to help with the hardest times in life.

Treated my mom's remains with respect and also worked very well with a family that was all wanting different things for mom.

Direct has been very kind and helpful. Liddy was extremely thoughtful of all our needs during the loss of my son, Josh

They took great care of my needs and they were very friendly and helpful through the entire process.

Thieves nothing but thieves but it’s a Albuquerque that’s not cool

staff is friendly, kind, and caring

The most compassionate staff .