As a family we trusted Gabaldon Mortuary to handle some of our hardest aspects of grieving with compassion and understanding. Unfortunately our experience fell incredibly short. This will detail our terrible experience in hopes that someone else doesn’t have to deal with a similar situation. We do not feel our experience can be rectified as we cannot get that time back. During the initial process with David Sanchez, we were blown away with his shear lack of professionalism and lack of empathy for our family. He was arrogant and cocky in regards to cost and gave us little information other than “our numbers are right because they’re done by computer how you divvy up the cost is your problem”. In the midst of grief the last thing you want to deal with are the arrangements for a loved one and Mr. David Sanchez sure did his best to take advantage of our families emotions through this process. In retrospect we should have gone somewhere else however when you are grieving you’re not necessarily in the right mind frame to do so. Although our mother was closed casket, we still wanted her to be buried with dignity. To us this also meant that they would view the picture we gave them and to the best of their ability make sure she looked similar to the photograph (makeup, hair, etc). To our horror during our families last private viewing of her, her hair wasn’t done and makeup wasn’t applied. Her lifeless body sinking in areas without support yet we were charged $300. During the rosary Mr. David Sanchez insisted on visiting our immediate grieving family in the front row for the last $20.00 that was owed to him. In the middle of the rosary, he had the gall to ask for the money. He couldn’t wait until the end or better yet he could have asked before the rosary had started. We trust these businesses with our most private affairs and to be so disrespected and for things to be handled so unprofessionally is truly disappointing. Mr. Sanchez proceeded to make the church service difficult by giving everyone the incorrect address for the reception. During this short time he seemingly couldn’t muster compassion in even the simplest of ways. Each of our family members requested crosses to be blessed by the deacon, 6 in total however one short because he didn’t have it noted. Our paperwork reads 6 but the arrogant Mr. Sanchez couldn’t admit to that. $7,850 was the cost of arrangements for our dear mother. We’ve never felt so disrespected nor such a lack of compassion given for a grieving family. Mr, Sanchez should work on having compassion for people and running a legitimate business that doesn’t balk at people for being concerned about where there money is going. To him it was another day another dollar. To us, it was saying goodbye to all we’ve ever known.

This would give it a no star rating if that was an option!! This place is very unprofessional, they didn't want to work with the life policy that was in place, so we had to come up with the money, they wouldn't work with us on that and David told us that if we don't pay by a certain time he would cancel the services and cremate the body ASAP (not a nice thing to say to a grieving family that is counting on life insurance to pay for the cost). After coming up with the money, he over charged us, and the refund check was issued to a different name. David promised us to cremate the body on a Saturday, they didn't do it until Monday. The death certificate was promised to us one day, and we didn't get it until a week after the day they promised, by that time we had already went to vital records and gotten our copy days before they called us to go pick it up. ALL THEY CARE ABOUT IS THE MONEY, PLEASE CHOOSE ANOTHER MORTUARY!!!!

All the staff were very professional and kind. Rick is amazing and very compassionate. They explained everything including all options and it didn't matter to them how long it took or how many times we changed our minds. The only thing I would say is for the ladies that do the makeup to learn how to do it for all ages so that a young person isn't made to look old. (I understand that they will never look the same, but that's not what I'm referring to). Ask to see your loved one before the service so that way if there needs to be any changes made to the hair or makeup, you can do it sooner. But otherwise, they were all very accommodating.

All the staff were very kind to me and my family.. Rick G. Listened to me and was very Accomadating . This Made The Process easy for me.. kept me calm so I was able to do what had to be done. We always had in mind to use this facility. We've know the Gabaldon family since our youths. Very proud of their accomplishments in this field and life. Thank you all for getting us through a very difficult time. As always The Guest Clan

My father-in-law, an Army veteran, passed away Thursday, at home in his sleep. The two gentleman who retrieved him were the most empathetic and compassionate people I've ever met. They didn't rise to my brother-in-law's politics. This staff has been there for the family for many years and I am so thankful and gracious for their services.

The facilities are nice, but when I attended the services of my young cousin there were 3-4 staff in the parking lot smoking, laughing and joking with each other very loudly as the family was walking in the building. This went on for the entire service. It was the most unprofessional behavior I have witnessed in a long time.

David Sanchez has allowed an individual claiming to be a husband to my sister keep my mother and her boys from seeing her for the last time and from being allowed at her service. No public record of marriage certificate found anywhere. Unnecessary intentional infliction of more pain and grief.

First of all I would like to say during my grandmother's death from the pick of her body to the ceremony at the Cemetery grounds Gabaldon was very respectful. We could not have asked for a more beautiful service. Thank you too Richard and Christopher Gabaldon.

Thank you so so much Gabaldon mortuary you did a wonderful job with my brother. He would have been grateful. So glad we have known you all these years and it never hindered your professionalism. Family of Joey Sanchez

Thank you to all of you at Gabaldon Mortuary. You made a difficult time easier for us. Everyone was respectful, kind, understanding, and patient. A special thank you to Denise Archuleta, who was with us throughout.

We’ve had several family members services here. They are always so friendly, patient, and accommodating to us during our hard times. Thank you Gabaldon family! -The Lucero and Woodall family

Gabaldon mortuary has always been five-star to me. They go above and beyond to help you out with your loved ones who have passed. I really appreciate them!

I had family members here over the past five years and never have I ever seen a body of a loved warm to the touch a body is not supposed to be warm

They treated my grandfather with a lot of dignity and respect, I it was a great choice I'm glad the family decided to go with his services here.

A fantastic team. Earnest, straight forward, graceful, and thorough. Thank you for your guidance in this difficult time

Total ripoff!Their insurance person that does the interviews was rudeAnd pushy.Do not recommendThem to anyone

Thank you David. Thank you is not enough. You took care of my son and did a very beautiful service.

Their staff was really rude & didn’t seem to care about anything my family had to say.

im just here from breaking bad s4 ep9 @4:01