Last week, I purchased a 55” tv from this store. Today, a friend of mine came by to set it up for me. Upon opening the box, there was no power cord, no pamphlet, and...the batteries were already in the remote. I was sold a used tv. Needless to say, it was brought back to the store and received my refund. Never again.

Do not buy, they set false expectations when it comes to the item being available and ready to ship. It's been three weeks since I placed my order but yet now they are out of stock and do not have an ETA. They should have updated their inventory and explained that the first time I called to check the status!

Good selection of product, but had to wait forever for help. Walked in and immediately told an employee the exact item that I wanted. I was told to wait for a salesman to finish with another customer. Seems that out of about five employees, only he could sale a TV. He was very helpful when he did get to us.

I walked in and was greeted very happily by Emilio the sales associate who was walking from the back with the manager who was very also manner-able. I was able to get exactly what I needed and I was just surprised and happy to have someone assist me with great energy and willingness. Thanks Emilio !!

Instead of giving up on Electronic Express I went to try my luck at the Nolensville Rd location. Got better customer service. Made an expensive purchase. And on the way out, I was the one holding the door as they loaded my purchase into my vehicle. Thank you guys. You were great!

Abdullah gave great customer service by greeting me as soon as I walk through the door. He helped me find the washer and dryer I was looking for and offered me warranty and parts options. I would recommend this location because of his kindness.

Bought a new laptop on a Saturday evening used it that evening and on Sunday morning. Sunday night it would only power up the screen would not turn on. Took it back Monday morning and they saw what it was doing. Before they could plug it in

Terrible customer experience. You’ve asked for a customer review 3 times over email. Well here I go. The review is based on this location. The sales reps are pushy and openly disclosed they work for commissions. They sold me a product that

This is where I prefer to get my electronics. They have a knowledgeable staff, and are priced on par with Amazon and Walmart. They also have a better selection in some regards than the other two. But I like that I can get what I want right

They we're fair on the point, great descriptions, helpful when needed, and I think as a shopper we should be approached and asked for questions for products. I understand we as most customers are hesitant to sales associates, but gave them

Worked with Todd and Emilio to purchase a washer and dryer set. Still waiting on delivery so I cannot comment on the product itself yet, but the two of them were very helpful and knowledgeable. They made the process of buying big expensive

Looking back, I would have rather paid more and waited longer using a reputable company. Because although Electronic Express had a lower price and had my washer and dryer in stock with quick delivery, I’ve spent way more than I’ve saved on

I had an UNOPENED return that I bought the day before and he told me I couldn’t return it because of CDC guidelines. Made me feel like the worse person ever the way he yelled when I walked in the door. When I called corporate they told me

The bottom of the receipt encourages shoppers to leave google reviews, so I will. I had a really odd interaction yesterday with a gentleman there. I head up the I.T. department for a new business with a several offices nearby, and this is

I LOVE the service at this store! Don't be fooled by the location and the size of the store. They can get you whatever you want and their prices are Beyond Fair. Cory and Kyle have given my family and I the best customer service I've had

UPDATE: After numerous calls and waiting months they made it more than right. They upgraded our purchase and we are enjoying our new appliance. Bought a refrigerator over a month ago and it was supposed to be delivered 2 weeks ago. I've

Less than one star!!! We purchased a GE washer and dryer from Nolensville Rd Electronics Express. The installer, Tommy, didn't hook up the water hose correctly, there was flooding, he didn't have the hot/ cold hoses hooked up correctly

I would give negative stars for this location/ experience, if possible. I had a 1:00 appointment for an install of 2- 12” subs, an amp, and a custom built box. I was told the install would take anywhere from 2 1/2- 3 hours. My install

I would leave zero stars if possible. Absolutely dreadful customer service. My TV shut down 4 days after purchase and it took weeks to get someone to pick it up and bring me a new one. I spent hours on the phone with the store, with

Very friendly and knowledgeable. Angela helped me after I pulled her away from what she was doing. I had her going all around the whole store lol and she still stayed just as pleasant. Shopped here before and was very pleased also.

I showed up for a quick pick up of an item previously purchase. Them item was at the front check out area and I was out of their in less than 5 minutes. The salesman even offered to take it to my car, very helpfull.

Extremely poor follow though for customer service, not keeping delivery schedule, all around a BAD experience. I wish we liked them better. We were wanting to purchase several appliances and televisions from there.

Emilio went above and beyond, supplying great customer service. I came in with a concern about some other products, and he spent 20 minutes helping me. The people here are super! Emilio is the best.

Very nice staff and quality appliances. We went and got a washing machine and are happy with everything. They were not busy at the time but also not pushy like some are. Will return for sure

The staff I have dealt with have always been helpful and knowledgeable about the products on hand. When I went looking for a specific TV they were out, but when I asked about

David was a great help, provided all the information I needed and showed me valuable alternatives to my original choice. Definitely going back again !

Went in to purchase a laptop and had the most fantastic experience with Bryan and David. They are the best! I'm coming back next to get a printer!

They were very helpful and good prices. We love our retro mini fridge. It arrived damaged and they replaced it.

Everything went according to plan. A good price, quick installation.

This store doesn't carry the passkey for laptops in-store.