I had three cars from this branch recently delivered to my home, and their service is unbelievably horrendous. The first car they gave me with a flat tyre, and to resolve it was such a nightmare. I first had to use my own recovery to get it fixed, then they told me that I have to spend a few hours of my time to go to a tyre shop to get it fixed and they also told me to "just fill up that tyre with repair glue and drive with it remaining two thousand miles"!! The rear tyres on that car were also extremely cracked (see attached pictures), I've never seen tyres in such a condition (do they get their replacement tyres from a scrapyard?). The second car was in much better condition even though one of the tyres was also deflating, so I had to fix the tyre pressure a few times. But the third car was by far the worst experience I ever had – I booked a Mercedes, and they gave me MG, which is the worst car in the market (a Vauxhall Corsa feels luxurious compare to that). I don't understand their thought process thinking that somebody books a premium car and they give them the worst thing there is, and expecting them to be happy?! Well, I learned my lesson – don't let a car hire company deliver a random car without confirming the exact model they intend to deliver. Also, I'll avoid Enterprise whenever I can and I won't ever again get any car from Hanworth's branch (as Enterprise is a franchise, the quality varies and not all are this unbelievably awful). By the way, they also provide cars with very little fuel, so I had to waste my time driving to the petrol station right after getting it and then had to take the hassle of filling it up to the same level on return.

I would never give these guys a positive review. I used them once 4 years ago. When I returned the vehicle at around 8pm I parked on the forecourt of their office there were 2 members of staff still on site I saw them inside. My son lives next door I saw him so I locked the car, leaving several of my own personal items inside and walked over to speak to my son. I could see the vehicle and was with my son for no more than 5 minutes. When I returned to the vehicle that I had hired the vehicle had been unlocked and my property was missing the staff had gone too. I returned the next morning and spoke to the manager and told him what had happened. First off he told me that it could not have been one of his staff as I had the only key. I said to him "so you are telling me that you only have one key for your vehicles" and he replied yes. I then said "Mate that's nonsense" the manager just stood and started at me. I waited for some sort of coherent response from him and got nothing other than the stare. I then said "can you check your cctv?" He replied "it's not our cctv and if you want to see it you will have to pay £500 to the owner" I told him again he was talking rubbish. He would not be moved and maintained that I had the only key to the vehicle and that the owner of the cctv charges £500 to view it. I couldn't be bothered to stand there whilst this person was trying to make a fool of me. I just put the keys on to the counter and started to to leave as did so I said something like I done have the time for this. As I walked away and towards the door him and 2 members of staff stared laughing. I have not used Enterprise since and never will again.

Friendly staff, but that’s where any positives end, and it descends into what appear to be shady backstreet practices. Hired a van for the weekend from the Hanworth branch. The van was unavailable at the booked time, so the deputy manager agreed to waive refuelling charges (a nice touch I thought to compensate for the inconvenience). When I returned the van I was charged for an additional rental period that I didn’t use AND the exorbitant refuelling charge. Queried several times with Enterprise via online query and have never received a response. I had to reclaim via my credit card dispute process. Enterprise are a cheap option for van hire, and there’s a reason for that - just read reviews on how many people have been overcharged and made to pay for existing damage. Avoid this company. ***Update. After I submitted this review, Enterprise contacted me and asked me to provide details, which I did. They then promised I would be contacted by a member of the senior management team, which never happened. Enterprise ignored all contact or queries made through their official online query form and responded only to a negative review being made. They then failed to follow up in any way on their further promises of support. Appalling service ethos.

I had a rental car from the Hanworth branch while my car has been in for repair. The MOT was suddenly due on it and the team tried their best to swap cars over at my workplace but the replacement car unfortunately broke down. I brought the car I was in back to them the next day, the replacement had a brake judder and they put me in something else straight away once I brought it back and made them aware of the issue. Fast forward a few days and I had a nightmare with insurance company stopping paying for my replacement car while not paying for the work on my own car. The team tried their absolute best to try and help me and sort me out with an extension and even kept me in the replacement car for a few extra days after the insurance company stopped paying so I could try and sort the situation out, but insurance company did not communicate and I had to give the replacement car back in the end. I cannot fault any of the team here for trying to help me out and P, Kieffer, Jack, Charlotte and Veronica all showed truly exemplary customer service in trying to help me and I cannot thank them enough for the consistently helpful and friendly service they gave me.

I received a courtesy car from Enterprise Hanworth late in the afternoon (delivered to my workplace) and by the time I got to drive it was already dark outside. It had a plastic wrap on the steering wheel and had a message hanging from the rear view mirror saying how it’s been “professionally cleaned and sanitised” but my world I’ve never driven a car with so filthy windscreen. First I thought a quick windscreen wash will help, but not only it made it worst due to the noisy, worn and useless wiper blades, but it became apparent that the windscreen (and all the other windows all around) are filthy from the inside. Luckily I only needed to drive it for a short distance but the view from the car was very obscure and far from being safe. When I parked up the car and was able to check the exterior I realised this car was just about as filthy from the outside too (from bird drops on the roof to smeared doors all around and the bonnet looking like it’s been vandalised by battery acid…) I wonder whether this 3 year old car has ever been cleaned at all, but also how can it be hired in this sort of condition?! It’s just shocking.

If this review is read by staff, can you please ensure that, after cleaning or carrying out any maintenance work, you replace the key into the car club van? I freaked out when I opened the van with my membership card, and then found no key in the glove box. A member of staff found it slightly funny that she got the van cleaned but forgot to put the key back. When I returned the van to its bay, I reversed in to make it safer and easier for the next person to take out. If a car club member doesn't leave the vehicle facing outwards, can you do it? If staff are the last to use it, in no circumstances leave it in such a way that the next driver needs to reverse out of a tight spot. Edit: They asked me to email them (see their response below) and so I did asking them to call me. However, they replied with a refusal to call me. The explanation given was that they don't call people. What's the point in me calling when the best person to deal with this issue might not be available at the time I call? Wouldn't it make much more sense for the person who wants to deal with this issue phone me when they're available?

THIS COMPANY IS A COMPLETE SCAM! I received a curtisy car from Enterprise through my insurance policy, had it for a week and it was picked up on the 28th of February. After the car was picked up I had a phone call late afternoon to tell me that the car had MINOR damage to the wing mirror and needed repairing. I accepted this however enterprise had already taken £700 out of my bank account to cover the cost of this minor damage! It has been over 3 weeks now and the company have not bothered to contact me once! I have been running up my phone bill to contact them every week to see if there is any news on the costing of the damage. CUSTOMER SERVICE IS APPALLING. I was even HUNG UP ON by the MANAGER of this branch after politely asking where my money was. Yesterday, after calling them myself I was finally told that my MINOR damage would cost £315 and that they cannot refund me any of my £700 yet as they are putting fees on top of that. Worst experience I have ever had. I am still waiting for my money which could take up to 6 weeks. I CAN NEVER RECCOMEND ENTERPRISE TO ANYONE.

This branch is a total shambles. Hired a car from here through BMW, the car was dropped off, driven for 3 days 17 miles and on return a so called trainee decided that there was a buldge on the outside wall of the tyre. Funnily enough the tyres were not inspected when the vehicle was dropped off and I am no expert to spot these things. Quite clearly they saw an elderly gentleman and decided he was an easy target and wanted to take advantage. The car was taken back and following day h was chsrged £250 WITHOUT BEING NOTIFIED. Also note there were no scratches on the alloys, which would be expected had the tyre been kerbed. I have consulted a soliciter and will take this further to the trading standards agency. Please read all the comments and reviews most people have been fleeced similarly. The manager claims the vehicle gets checked twice prior to delivary. Funnily enough the latest review in here is from a customer who has been given a car with a puncture. Clearly these vehicles are not checked properly. Please listen to all the reviews below and avoid this company

NEVER USE THIS COMPANY-WHAT A DISAPPOINTMENT!!! Had to use enterprise as recommended by my breakdown company. Had no staff to pick me up as they were busy. Had the courtesy car for two days and once returned I was told I damaged the tyre. I was told I slit the tyre? Not sure how as drove to work home and back to garage, did not hit anything. The manager told me he would be nice and not charge my excess of £250 if I paid for a replacement second hand tyre. He came back from the tyre place saying it had to be a new tyre for £75 as they had no second hand tyres. I thought he was joking!!! But no I could not go without paying for the tyre. Got cash out to give to the tyre people who only asked for £50 for the new tyre instead of £75. So am guessing the other £25 goes to Enterprise? But why? Got a call 30 mins later from the manager saying he said £45 not £75? Was that to cover them if this got further. How many other people have been conned? Will never ever use an Enterprise garage again what a disappointment how they can do this to innocent people

I had a really disappointing experience with this company. I hired a van to move house, I had all the timings lined up perfectly. I had family coming from Wales and Dorset to help. When I arrived to pick it up on the day the lady told me they had tried to call me the night before, as the van had been in an accident and they didn't have a replacement. The only thing they could offer was considerably smaller and wouldn't have fit my furniture. I appreciate accidents can happen, and I can't blame them for not having a spare, but most importantly they didn't even leave me a message. By virtue of my work I get a considerable amount of calls on my mobile. While I'm off work I will only check when I get a voicemail. Something as important as not having a van for me to move house with should have warranted a bit more effort in trying to reach me. Cole van hire in Isleworth were able to organise a van within half an hour and for a larger van it cost me £90 instead of the £170 I had been charged by Enterprise. I know who to use in the future.

Fraudulent shop. Had a car for a matter of days which I left for them to pick up and some Polish fraudster who picked the car up on their behalf tried to say there was damage to the wheel alloy, when the car hadn’t even been driven, and then enterprise damage recovery unit changed it to say there was damage to the tyre instead. Scandalous shop in a terrible area. Customer service and cars embarrassing! Avoid this place like the plague! Edit: in response to the reply below, you do not take your customer service very seriously at all as in this case you are quite clearly trying to defraud a customer and it’s quite clear I’m not the only one! Your shambles of a business should be closed down to protect innocent people from your scams.

Had a bad experience in the past. Returned as I was offered a discount, Ernest and his team were very helpful and friendly, and they have restored my faith in Enterprise and the Hanworth branch. The van I requested was all ready and waiting for me, first thing Saturday morning. The whole booking out process was quick and easy and I was on the road within 15 minuets. Very impressed. One area that Enterprise could improve on, is the opening time for a Saturday. 8am would be better for a lot of people instead of 9am. This is a company policy and is not the fault of the Hanworth team.

My insurance booked me a car at the Enterprise Hanworth branch after my car got crashed into. The team at the Hanworth branch are amazing, polite, respectful and really welcoming. I needed the car urgently as I had appointments to go to and the team managed to find me one and I was able to get straight on my way. When I came to the off hire I couldn't get to them before closing time due to work commitments so they was able to collect the car from my home address. Will be using Enterprise in Hanworth again. Thank you to the whole team.

Enterprise Rent-A-Car Hanworth branch, provided a good and efficient service to me. I hired a car for 2 weeks and the whole process was smooth and easy. The entire staff is friendly and welcoming. I would like to show my appreciation and thank Ikram and Billy for their very professional service, quick and solution focused. Well done !! Also, thanks to Arafat which kindly drove me back after the car drop off. If needed I will use them again, definitely recommended.

Car was booked two weeks in advance. On the morning of collection, enterprise call 10 minutes before it was due to be collected to say that they don't have a car for us, and need to find one. We needed the car so had to agree to wait - they said they would call at 10am. 10am came, no call! Finally we rang at 10.30 to be told that they still don't have a car but should have one around 11. Travelling to enterprise at 11 to be told that it's going to be 12.

Rent elsewhere. I was given a van with multiple dents and scratches and advised them immediately that nothing is marked on the contract to reflect the damages. They explained that they are too much minor to be listed as damages. Returned the car two days later without incident but was told there was a dent. The same dent I told them earlier about. They answer was that nothing was documented. Bunch of con artists.

Helpful despite initial problem- having booked a small van I was offered a larger one as the one earmarked for me had been extended by current renter. Great solution normally, but I had width restrictions so needed the van as booked. I was driven to Weybridge depot to collect a suitable van: some time lost, but allowance made at end if rental. All up, very professional and courteous service when problem arose.

This company just steals money. Booked a car and paid upfront. When I asked to cancel they said no - even when I offered to pay for the day vs the 4 I had paid for. Second time I tried to use them they rudely told me they wouldn’t wait for a single woman to arrive 5 minutes late for a booking due to traffic at Twickenham stadium. Took the money though and rudely told me it was my problem. Outrageous !

Excellent service, wonderful new car a Toyota C-HR just what you need on a short weekend trip to East Devon. Very economical and an easy automatic. The staff at this branch in Hanworth are extremely helpful and go the extra mile to please, especially the staff member called ‘P’ who I delt with, we’ll done!… I definitely will use this branch again. Best, Joe Malden.

Billy was super helpful when we needed to hire a vehicle to take our son and all his stuff to University. The staff here are happy, friendly and helpful. So refreshing - It was brilliant to be treated so well. I’ve had some awful experiences in the past but the level of service here was outstanding. Thank you! We will definitely use ERAC again.

Great experience. I rented a van for 3 days from Hanworth branch All the staff there were very friendly and professional, special thanks to Veronica who was very helpful explaining and giving us details about the process. Everything went smoothly from start to finish.Thanks again, will always rent from here if I will need to in the future.

Totally amazing staff. I rented two different vehicles over two weeks to move house during the covid 19 crisis- and it was seamless. All staff members were safe, courteous, wore protection, and were able to help me through social distancing protocol. Well done! If I could give 10 I would .

Always pleasant and helpful. Never going to complain about getting a free upgrade when the car you've booked and paid for isn't available. Online booking quick and easy as well as saving you money. Quick turnaround on check in meaning you can get on with your day without the worry of issues being reported back later.

Great service from Enterprise Hanworth branch. Everyone was very helpful and friendly but also flexible with delivery/pick up locations (I had to change it from home to work address and it was no problem at all), had all documents emailed within seconds, everything went nice and smooth, would highly recommend them!

Note: This was the first time I've ever rented a car. The team were friendly, helpful and open to answering all of my questions. The process was extremely quick and I had my car ready to collect within minutes. I'd highly recommend this place to anyone looking to rent a car. A huge thank you to the team there.

Fantastic service. I phoned their central office with my requirements and availability . Went to the Hanworth office to collect my van. I was talked through the paperwork by Ramandeep. Who was very pleasant and helpful. Overall a very professional company and would use again. Thank-you Enretprise top work.

Fantastic customer experience. They simply can't do enough to help and are always willing to go the extra mile. I've rented several cars through them over the years and wouldn't use anyone else. They're very well priced and really focused on high levels of customer service. Would totally recommend.

I was accused of a scratch I never did. The car was standing 30cm off the wall so you were not able to see that side of the car to make a picture. Forced to pay £1300. It was 2 years ago and I have never had any issues with different hire companies since. DO NOT USE or be ready to be ripped off.

Kieffer is the BEST!!!! He is so professional and kind. My family came from California and he helped us so much when we needed it most! He made the whole experience an absolute pleasure!! I highly recommend him and this office to anyone and everyone who needs a rental when visiting England!

One of the best experiences I've had renting a car! On pick up I dealt with Felipe and he was very professional and very good at his job, on drop off morad dealt with me and he was also great at his job. I could not recommend this place enough. Well done guys and keep up the awesome work.

Keiff the Assistant Manager at Enterprise Car Rental Hanworth Branch was very helpful. We needed a bit of time to return the as we are having problems sorting out our new car in some other place. He was able to understand and did charge us extra. Thank you very much indeed.

Excellent service !! Booked compact SUV and got Mercedes’ Benz with affordable price. On time car delivery by the staff and car was very clean. We enjoyed the vacation through out our journey and car rental is WFM. Definitely will rent again for holiday/ occasion …

Arrive as early as you can as they get backed up very quickly. Also bear in mind that if you're waiting for them to collect you to bring you to your hire car, they'll probably be late - they often don't have the staff available to do this, especially at peak times.

Excellent and friendly customer service from Rochelle. Very helpful and available if you needed help or to ask questions and I was well guided through the rental process. Very pleased with the car they gave me. Will definitely be hiring from them again …

This is the 3rd time renting from here and I can 100% recommend them. Lovely people working there and I have been hired 3 great cars. Great customer service when I needed to extend my last booking at the last minute; all sorted very quickly and for a good price.

Although vehicle was not what I pre booked on collection. They staff went out of their way to locate a suitable vehicle. Dropped me home and delivered the car as we arranged. Extremely friendly staff and I will not hesitate using this branch again. Thanks guys!

Promised like for like car, didn't deliver Promised delivery time, didn’t deliver Needed a mobility for my mother ( at least a saloon ) for my elderly mother , offered a MINI ! Only use if you dont need a car or not bothered what day or time it’s delivered.

Dont get your car rented from this place. Billy will force you to get additional insurance or else he will find faults in the car when you bring it back. He will lie for almost everything. He will also lie about excess on insurance. Worst Customer Service.

I don't usually leave reviews, but as some reviews are negative I would to share my experience. The staff were very friendly, helpful and efficient with fast pick up and return. The car was good value for a week rental. I will rent from this branch again.

The guys at this enterprise branch are great, happy, friendly to deal with and super efficient. I hired two weekends in a row and they even remembered to ask how my previous weekend event was! If I was staying in SW London i'd hire from here regularly.

Great guys, were very accommodating when I was in a pinch the end of February when I couldn't get down there due to snow at my scheduled pick up time. Helped me out and great customer service, will definitely be back when I need a car again. Thank you.

For the last 6/7years we have rented a larger vehicle to take the grandchildren away for a week we have always received very good service and we would like to say well done and thank you to kiefer and rochelle for excellent and friendly service …

I use this branch frequently and am very happy with the communication and service they provide, given the recent national shortage of cars the Hanworth team always manage to ensure I get a car. Rochelle is also always super smiley and friendly.

I couldn’t fault the service I received from Keiffer at this branch.,. He was helpful polite and with his service with a smile made a bad day a whole lot better for me. Highly recommend using Keiffer at Enterprise v. Thanks again for you help.

Shocking Service From This Branch, Darren The Manager Is Short Of His Customer Service & The Manner Of Dealing With High Priority Clients. Would Not Recommend & Will Take Matters Further As Over Priced & A Clear Con Trying To Hit Targets.

Fantastic customer service from the team at the Enterprise Hanworth branch. Very helpful and friendly staff who went out of their way to provide a professional and great customer experience. Will plan on renting from them again. Thanks.

I found the staff unhelpful and could not provide slightest courtesies such as acknowledging me for quite awhile. A couple of staff members seemed confrontational and would not listen to my points of view or request. Very poor overall.

Extremely happy with the service I have received from Enterprise. Khalid Hadid is super supportive and helpful throughout the whole renting experience. He always responds quickly to any concerns or questions I have. Thank you Khalid!

Absolutely rubbish,i couldn't rent because i did not have a landline number. Never again Wast of time,there is other places miles better. 1 star is too much,next to nothing costumer service. I would not recommend using this company!

Recently rented a vehicle from here its the place we always use usually served by Michael or Natalie both lovely people great service nice people to do business with makes hiring a vehicle easy overall great experience Kevin lloyd

A professional friendly team who are always a pleasure to do business with! Nothing is too much trouble. Rochelle, who has never hesitated in going the extra mile, thank you and I look forward to seeing you all soon!

They did not have the car I /ordered but were very good by giving me a free upgrade to higher level vehicle at no extra cost.I also thought the service was very quick both on picking vehicle up and returning it

Great team of staff. Very friendly and not pushy. They went the extra mile for me on a few occasions, to get me on my road trip holiday and with some mechanical wear and tear issues. Well done Hanworth site!

Very friendly staff. They did not have the one I had ordered and they got to know last minute. They offered me a bigger one and also were kind enough to waive off the fuel charges. Highly recommended …

Always great service from the team at hanworth. Jack has helped me on my last 2 visits and, as usual, very helpful, efficient and personable. Highly recommend this branch and will definitely be returning.

I use this branch semi-regularly and the service is always top-notch. The staff going above and beyond to help in anyway they can. Michael has served me multiple times and is always especially helpful!

Honestly fantastic! Great customer service, always willing to help whenever I go in. Ignore those that say they are scammers, don't know what they are talking about. I cannot recommend them enough!

The best car rental company in our locality. Great staff members. Thank you Billy for your exceptional customer service. Well done to Manager Ernest and team. Keep up the great job. God bless.

Pretty decent and friendly staff always trying to help. Only wished that their car hiring scheme for the day had cars ready to use in Feltham area. Instead of going to Teddington or Kingston.

The staff are highly professional and have prepared the car at short notice. Caius arrived early to make sure I get the car in time for my meeting in Kent. Great service - and a great team.

Great bunch of guys. Very polite, accommodating and clued up about the business. A huge thank you to MJ, Thush and Ross for doing awesome work. I highly recommend Hanworth brunch …

I have to say my experience at Enterprise Hanworth was an extremely positive one. Both Sagin and Rochelle were professional, friendly and will be the reason I return my business here!

Staff were friendly however received a vehicle with a slow puncture. Vehicle rental was to allow travel across country. Journey that should take 6 hours took 10 hours due to puncture.

Made a reservation for a van to pick up at 12, I got there at 12 and the van had just been washed, was in there five minutes and I was ready to drive off, no hassle, good company

Great Customer service from start to finish. Special shout out to Mehjie Manaf, Sriram Perampalam and Musti Saeed for making it so simple and hassle-free for me. Will use again!

Been renting here a couple of years now. Clean and well maintained cars, fast pick up and drop process, friendly service, occasional free upgrades. Pretty awesome so far. :)

Rented car from Enterprise for 3 weeks The staff was very friendly and polite Gave me a lift to pick up my car 5 star treatment definitely use them again …

5*++++ What an amazing service i have received from this team. If only I could experience this type of service everywhere I go. Charlotte was amazing when she met me

The team at Hanworth are really friendly and helpful, I've hired from them a few times and nothing is too much trouble. They are always cheerful and glad to see you.

All staff treated me so well. Each and every staff member catered to my every need. Really friendly, helpful and always had a smile. I would definitely recommend

I rented a car for a day trip outside of London. Everything went smooth, mainly because they are a professional team. I will definitely rent again from here.

Excellent fast service, friendly and reliable will always recommend enterprise Hanworth. They also have a reward system that works well for the renter.

Really poor service, very disappointed, all I got was excuse after excuse. Not a sorry that they had messed up nothing. Won’t be using them again.

They were meant to meet me at a certain time, certain place so that they could give me a courtesy car. They failed to turn up. Thanks guys!

Tried their best. BUT just didn't have any cars suitable for me to rent. However have rented from them before and ALWAYS GOT 5 * service.

Great staff.. friendly ..Mehjie was great at finding the perfect car and always on hand if I had any last minute changes / questions ..

This branch was very professional and friendly when I returned my vehicle, I couldn’t have asked for better. Thank you Darren and P!

Just rented a van today . totally recommend. Excellent and warm service. Michael Nwankwo did a great job. Im certainly coming back .

Very good service and thanks a lot to Thush than he was amazing and very professional, he managed to drive me back to my place.

My recent experience . Friendly and helpful staff, Give you good advice, try their best to provide good customer service.

First class service Friendly staff and very helpful. I’ll definitely be using them again in the future. Thanks. …

The staff were friendly and professional. I do hire a lot of cars and by far the service at Hanworth is exceptional.

Folks kindly stay away from Hanworth centre. They give you faulty cars and you end up paying for the damage repair.

Polish manager with a degree from Barcelona uni in Tourism. Top service with humour and a smile. What a star.

Was collecting cars on behalf of a crash repair company that I have now left. The boys here are a good bunch.

Really good service. Efficient and professional. If I ever have to again I will use these guys for sure

Worst experience, poor staff and customer service. Never rent from this poor excuse of a rental garage.

Been waiting 20 minutes outside the door where the staff members acting they didn’t see me!

The manager don’t know his name with a full beard;very friendly and helpful. …

Easy , no hassle hiring and friendly easy to talk to staff at Hanworth office

Absolute first class very organised very pleasant people especially Phil

Friendly and helpful. Rather dull area but nearby greggs, tesco and kfc!

Always helpful and polite, great customer service. Highly recommended.

Very helpful staff. New, clean vehicles. I would highly recommend

Even you arrange a booking in advance, they may forget about it.

Used in the past for local car rental. Competitive prices

Efficient and friendly service, easy to do business with

Absolutely brilliant service! thank you! …

Very friendly staff, and everything went smoothly

Everything was straightforward and uncomplicated.