I use Enterprise all over the UK for work purposes. The Kingston branch is by a mile the friendliest, professional and helpful team I have hired with. Their vehicles are always clean, reliable and they make the whole hiring process slick and effortless. This team are a credit to their organisation and they should be recognised for it.

Perfect car hire. Friendly, efficient staff. Super speedy collection and return. Very covid friendly. Car was in great order and spotless. After very negative experiences with my last 2 car hires with other companies, this was a joy and a great start to a driving holiday. I have just booked my next trip with them. Highly recommended.

I have found this branch of Enterprise to have exceptional levels of customer service. Under the stewardship of Qasim, his team and especially Zawwar and Jamie; all of whom have gone above and beyond to make me feel like a valued customer. Thank you gents for an excellent experience. I hardly do reviews. But I felt like I had to.

What a fantastic team here! Booked a van last minute. Dan arranged the insurance and documents for driving abroad. Really grateful for the efficient service from Natalia allowing quick collection of the van. Vehicle was reliable and well maintained. Thank you Enterprise team, looking forward to my next adventure!

I had fantastic service from Enterprise Car & Van Hire. I needed a van as I was moving places, and they could quickly provide a great one for me. I want to thank Natalia, Jamie and the rest of the team for helping me out in just a couple of hours when I needed it the most.

I was looked after by really polite, effective and genuine people both when I picked up and dropped off. So lovely to see and so rare in most walks of life. I’m sorry I don’t know the names of the people who served me to be able to name check them - they deserve praise.

Great professional service from a wonderful team. Booking was straightforward, communication great and information clear. Special thanks to Natalia making sure the hiring experience was quick and efficient. The vehicle was reliable and perfect for my needs.

Sam Jackson that’s the name of the person who served me recently for a car rental. From beginning to end a first class service! And I’ve been hiring cars all over Europe and this service stood out amongst all the other experiences. I’m a

I rented a car on Dec 29, 2024, from Kingston to Chester. Originally, your representative gave me a Nissan, and I signed the contract and paid all the fees using my credit card. After I paid, he said that there was a problem with Nissan and

Awful service, i dont understand how the staff don't learn customer service. They turn up on your door step without notice and they don't even bother to update you when the car is getting picked up. They apologise for forgetting to call you

The world has truly gone mad! Arranged a Van Hire, the guy at the desk said I couldn't pay by my debit card because he couldn't find my address on the computer system, said I would have to pay by a credit card (which I don't have). I said I

Zawwar & Jamie was ever so helpful, they made my rental experience very good with how they handled and managed my expectation. I needed to hire a lwb van and in within a short notice as i had a big move that i needed to do with a large van

I love the fantastic job by the team specially I need to thank Lucy Tyler who helped me arranged everything. Enterprise service is a lot better than any other car rental company, the process of taking the car out was smooth and hassleless,

We rented a Mini Countryman "Cooper s" for a couple weeks while in London, Mitchell at the Kingston upon Thames office was great a help and very friendly.. We dropped the car back to Heathrow airport where we handed the keys over to a once

Mitchell Iheuko Was brilliant, I selected the van size I wanted online, unfortunately the days I wanted it wasn’t available. I was offered a different size but I needed specific dimensions to fit down an alleyway with an overhead gate and

Had the most rude experience by the Manager just now- he almost bit my head of on the phone didn’t listen and hang up on me - while throwing his trainee under the bus for providing incorrect information. Not the best experience which is a

Top customer service. The office staff were friendly, helpful and extremely polite. Nothing was too much trouble. Everything was explained properly and in depth. The car was beautifully presented and sanitised. When I mentioned I couldn't

Fourth time using enterprise Rent-A-Car and every single time it has been extremely pleasant. dealing with their staff you can instantly tell their focus is 100% on customer satisfaction which you just can’t seem to find many places these

I recently hired a small van from the Kingston branch for a delivery. Both Victoria and Lucy could not have been more accommodating, explaining all of the vehicle's features and ensuring a quick but thorough check in and check out. As a

Jaguar authorised a car from Enterprise in Kingston after my car broke down. Unfortunately, the enterprise hire car was stolen from my driveway. We were all a victim of this crime but Enterprise refused to provide another hire car. Like

Enterprise Kingston was the go to supplier when my car was getting repaired. I really can't fault the service at all. The hire car was dropped off to my house, at my convenience and on time. When I came to return the car I was going to

Brilliant team. Daniel was particularly friendly and helpful when I last rented from the branch. Only downside is an error with the booking system that changes my preference for the car to be delivered/picked up from my home address to

Non-professionals who provide you with a very bad service, are interested in misleading you and will do anything to make sure that they have accused you of doing things that you did not do. They do not mention the basic thing as an

Brilliant customer service. I had to book at the last minute for a family emergency. Qasim and Zawwar went above and beyond anything expected to be helpful and attentive - nothing was too much trouble. Qasim showed genuine care and

Very friendly kind and helpful team. I like say a big thank you for Lucy professionalism and customer service skill something what I did not see really long time ago. Even I have some issues this team went an extra mile to solve my

I just spoke to Mitchell today, who was very helpful. After being let down by the RAC and another Enterprise branch, Mitchell was very happy to assist and made me laugh during a very difficult time. Thank you for you help Mitchell!

van broke down (not Enterprise's fault) and Adeel Khokar was great in sorting us out with another vehicle so we could complete our journey on time - very professional and responsive in taking care of us - thank you Adeel!

This was our first time using Enterprise Kingston. We were served by Adeel and my father and I were seen quickly and service was courteous and efficient. Adeel was a pleasure to deal with. Will use them again.

Couldn’t be any friendlier. Good digital experience. Decent stock and availability. Not the cheapest but the service is so good that I’ve chosen to pay a little more because the experience is worth it.

Great service arranging a curtesy car while our mobility car was repaired. Staff were very friendly and engaged really well with my son who has special needs. Pleasant experience from start to finish.

Careful: cars are good but the prices they quote can change at the end of your rental because the guy who sold it at the beginning “gave you the wrong price”.

Weird one. Went to pick up a compact SUV only to be stuck with a VW Passat - very different kind of car, but charged the same price by the manager.

The whole Kingston Enterprise team were hugely helpful. I was referred to them by my insurer after an accident where someone had driven into me.

Used this branch twice and both times have been a smooth experience. Very thorough and helpful, I appreciate working with Pav. Regards, Valentin.

We have been their customer for 20 years, no issues with them prior to this incident but going forward we will avoid them at all cost.

Excellent service! Quick, polite, efficient. I dealt with Daniel, and he made everything easier for us. Would 100% recommend :)

Mitchell and his team in Kingston are just wonderful! Super friendly and extremely helpful. I highly recommend them!!

Title: Average Car Hire Experience My experience with this car hire company was fairly average. The vehicle was in

Everything went extremely smoothly and with lovely service.Really helpful and kind staff.

Fast and good friendly service. Aaron was brilliant. Excelent customer service.