Update august 4th Enterprise denies there was an issue. If you must deal with them, I recommend confirming explicitly and getting written confirmation of anything regarding congestion charges. I would not trust them regarding marks on vehicles. Make sure you photograph any marks as they will likely not record them. I don’t like to rely on trust and grey areas dealing with these kinds of people I also recommend not relying on them to provide a vehicle if you book one. As they don’t seem to see it as problematic to cancel on you without notice. Update 29/07/2022- the care team contacted me to request information. I had been trying to avoid leaving a bad review and had in fact emailed them last week about this issue, but got no reply. I have now emailed again. I will update the review with what the outcome is. It would seem that you only get a response if you review publicly however. This branch cancelled my booking at the time of collection with no prior notification. They then forced me to rebook a larger vehicle which they overcharged me for despite agreeing to adhere to the original booking price. They justified the increased price in that it now included congestion charges for two days. This was not true, I received a fine of 80 GBP plus a 35GBP admin fee. I contacted their citations department to explain the situation. The branch is now denying this conversation was ever had. If you have to use this branch: 1) don't rely on receiving the vehicle, they cancelled on several customers at the time of collection without warning. 2) they may then try to increase the cost of your booking by telling you they only have a larger vehicle available. 3) Do not believe them when they say they will adhere to the original booking fee. 4) they will not cover the congestion charge as they describe. They also charge 20GBP for a 15GBP charge. Do it yourself online, it's the only way you will avoid a fine. See other reviews who have had this experience. Finally in response to my questioning of this situation based on the overcharging and misinformation the citations team eventually just charged my card for the fine without investigating properly. I also recommend that you check their vehicles closely for damage as I noticed that despite the fact that the person checking out my vehicle told me that he had noted damage on my vehicle on collection, I realized later that he had not. I'm just lucky they didn't try to charge me for that as well.

BEWARE BEWARE BEWARE I created a reservation for a 9 passenger van to pickup from this location 3 months ago to travel to Scotland in. I received several confirmations, paid in full and checked in on line the day before to make things go smoother. Arrived as scheduled at 8:00AM to be told they were cleaning it and I just needed to wait. 30 minutes later I hear one of the staff telling another family they don’t have the vehicle they reserved and how the agent had emailed that family the day before which the family was adamant did not happen. Then my name gets called and I get the same story “I emailed you yesterday to let you know we don’t have a van for you”. Complete and blatant lie which I called him out on. No solution offered just said try somewhere else and then took a phone call right in front of me. “Manager” came over and continued to double down on it not being their fault or problem and told me because I was upset she would defiantly not help me. No compassion for a family of 7 being stranded in London after they had checked out of their hotel, no respect for the 30 year relationship with the company, no service at all. Simply told to leave. I called enterprise several times before being escalated to the area manager who by 3:00 let me know they had located a van and made arrangements to have it ready to pickup from another branch at 4:30. That branch told me the Waterloo station was the worst Enterprise location in London for customer service. Truly shameful that such a busy location would have this level of disgustingly poor service and lack of effective management. While I would hope someone at Enterprise would read this and make staff adjustments as they should I fear they won’t so if you want a vehicle DONT book it from this location.

BEWARE We rented a car and the process of pick up was late by 32 minutes which altered our schedule on traffic. Everything was explained and I decided to take the Road Side Assistance and the full coverage because you never know. BEST THING I DID! The car they gave me, within 45 minutes said that the tyres had some issue. We stopped and checked them. We did the settings guidance of checking the air and everything and it went off. It happen again close to our destination and we did the whole process again. No light after that. We went on our road trip and the morning we were supposed to start driving back, we had a flat tyre, completely flat. No sign that the tyre has any issue, we called Road Assistance and waited almost an hour (again altering our plans). The car did not had the jack to change the tyre anyway. As soon as Road Assistance changed to the spare tyre, we called Enterprise and they told us we had two options, go to a Kwik Fit or National for them to fix it, or go back with the spare tyre. We stopped in two different Kwik Fit and they had no appointments, and there was no National close by. So we called and asked again, and they said I could bring the car later after our drop off and with the spare tyre. Today I woke up with a bill of $250 because I had to fix the tyre before bringing the car back. I called them and no answer. I emailed the contact who rented us the car Safwan, and he replied once to my email brushing it off saying we did not had Roadside Assistance, and we had to pay because we needed to change the tyre back. So I replied to his email explaining that his coworker said it was fine to return with the spare and I did not received any other response. For me this is unprofessional and the worst experience with Enterprise.

Don't rent from here. If I could give 0 stars I would. I usually never write reviews but my experience with this branch was so horrible--- I made a reservation for pickup at noon and wasn't given a car (due to overbooking errors in the office that had about 5 other people waiting with me) until well after 5:30pm. When they did give me the car, it was on such low petrol that the car kept shutting down air condition, radio, etc. just to conserve power. I was barely able to get to a petrol station and, getting on the road at rush hour, didn't make it out of London until about 7pm, causing me to miss several work appointments outside of the city. No one ever offered me a discounted rate for the first day. I needed to keep the car an extra day because of the delay receiving it and was told I wouldn't receive a discount on that either. I reached out to Enterprise and they told me they were sure this branch would reach out to offer a discount to rectify the issue. They never did. I also specifically requested extra insurance on the car. This branch never put it through. So, when there was an issue with the tire when I dropped the car off at a different location, I was told I'd have to pay for it. I asked to be contacted so I could provide a different card for those charges. I was promised that Waterloo would contact me to arrange this. They never did, simply taking the money off my card a few days later. Essentially: do NOT lease from them. I'm really hesitant to use Enterprise at all going forward because they provided such little support. Really horrible experience.

Save yourself a lot of headaches and don't rent from here. My reservation was confirmed the night before i was scheduled to pick up the vehicle. The following morning i received an email 20 minutes before i was scheduled to pick up my car with no explanation. I called Sami Hassabala, the assistant manager who cancelled my reservation and got no answer, emailed and am still waiting for a response. Completely unprofessional and unreliable. I can't imagine a world where they have a vehicle at closing the previous night yet somehow don't have the same vehicle available by opening the next day. Not only that but the email also provided no alternatives what so ever. Edit: looks like the owner replied to my comment and failed to address my concerns. The main one being my car can be available on closing Thursday night and then be unavailable before opening. The only possibility is my car was not available to begin with. My second point was the lack of responsiveness and accountability, which was clearly not addressed either. Again i recommend you rent from somewhere else with actual professionals.

Utterly shambolic. An hour and a half is an utterly unacceptable time to wait to collect a car that had been pre-booked and all the driver's details already entered online. And even if you have booked a car and received a confirmation email, this is no guarantee that there will actually be a car available (the system automatically generates a confirmation email BEFORE checking whether there's an actual car there). You will then have to wait several days for a refund. As a staff member explained, with a nonchalant shrug of the shoulders, the system is terrible but the concept of customer service seems totally absent. As a result of Enterprise's incompetence, I was 90 minutes behind schedule, had to pay the London congestion charge, and missed my appointment. The staff really don't seem to care. The 2 staff members on duty when I arrived showed no sense of urgency whatsoever, despite the very long queue of customers queuing. A third staff member rolled in at 11:10am, with an equal lack of concern. I use car hire companies frequently, but would definitely NOT recommend this one.

Rented a vehicle. Agent was new and had trouble with the agreement. Had to go back inside several times to get help. I am from the US and had very limited knowledge regarding congestion charge. The agent said "Ill show you how to pay the charge" I informed him the agreement that I was paying for had the congestion charge on the 1st day and 3rd day. I then asked the agent if I return the vehicle before 8am on the 3rd would I have to pay the additional congestion charge. He advised me if I returned before 7am no additional congestion charge would be due. He never showed me how to pay for congestion charge for the middle day. I returned the vehicle at 1800 on the 2nd day. I then received a $130 fine due to not paying charge on 2nd day even though I paid for 2 congestion charge and drove 2 days during congestion time. I replied via email and was basically told too bad you should have known. So I paid a congestion charge that was not needed but then had to pay a fine for a congestion charge fine for not paying the middle day. Communication from the new employee was terrible.

I reserved a car one day before my departure from London, Waterloo. I received an e-mail CONFIRMING THERE IS A CAR WAITING for me on the day. The pick-up was scheduled at 1:00pm on Saturday, I arrived there and NO CARS were available. As we needed to get going after waiting for one hour we asked for any type of car, even a van and they did not give it to us. My reservation stated the company accepts DEBIT OR CREDIT CARDS. I called the help desk and confirmed I could use either on site to pay deposit and take the car. On site however I was told I cannot finalise my booking, because I had no credit card. The amount of errors in one day made me doubt Enterprise is even a real company. Staff was not helpful, no attempt to fix the problem, both mine and other 10 people waiting with me for other cara. RIDICULOUS car rental experience. I DO NOT RECOMMEND THIS PLACE. And please do not respond asking me to send an email with more info as I already did and NOTHING HAS HAPPENED.

UPDATE (26 Sept): The Enterprise contact who replied to this review sent me on an endless loop without actually looking into anything. To make matters worse, the UK fines team clarified that no congestion charge would be payable on the last day of the booking - I've just received a fine for that day. Absolutely shocking. **** Booked van was unavailable and replacement was damaged (I spotted the gouge in the tire, staff hadn’t noticed). Told to return next day but the staff admittedly very helpfully found another replacement after a couple of hours. Process caused considerable distress. Assistance branch manager said congestion charge waived for first and last day to apologise for mess, but on vehicle return the colleague said congestion charge for whole period waived. Now received a fine for £125 for unpaid congestion charge. Branch manager has refused to budge. Disorganised and contradictory. Disappointing experience overall.

Save your time and money, rent elsewhere. No customer service, manager A.J. does not care. Reserved a premium car for a couple days, only to learn no cars were actually available. Asked to drive what appears to be a pizza delivery van. But don't worry, A.J. will locate a vehicle once the day is completed and call to make arrangements to delivery a car that would work. Nothing! Where are the kids supposed to sit, in the cargo area? They do not care for tourists. They blame their car shortage on renters not returning to their location, but admit they over sell. Rent elsewhere UPDATE! I filed a dispute with my credit card company regarding the charges for my July rental. Last week on my statement, I noticed a new charge from this rental car location for this rental, with a slightly different total amount, with the memo- approved by phone. Unbelievable !!! Contacting MC Fraud department.

BEWARE: I rented a van from the Botley Enterprise to move stuff from house to house. The van was in perfect condition with no damage and when I dropped the van off to the Waterloo station it was inspected and the man told me I was free to go. I walked away and 7 months down the line I have a £1,750 charge on my credit card that is being disputed for damage to the vehicle. I haven't enquired the damage yet since I am away but it seems like the staff here have either damaged it and are blaming me or they are fraudulent. DO NOT RENT FROM HERE OR DROP OFF HERE. I will be taking this to court and this will go as far as it needs to as this is disgusting customer service. I was provided with no invoice or email upon returning the vehicle and I was simply told I can leave and SEVEN months later I have received this. Absolutely abysmall customer service and everybody will know it believe me.

The staff here were amazing and helpful, despite a bit of a nightmare return. I returned a car that I’d picked up at Heathrow. The car was older and had some pre-existing damage which I’d video’d and Heathrow said they’d documented. When I returned here it turns out Heathrow had not documented the damage, and thus a claim had to be opened against me. Queen (the manager here) went above and beyond to make sure that the claim was noted with appropriate mitigating information, and helped me fight the claim. It was painful, but several weeks of calls and emails later the claim against me was closed and I was not billed. Be aware - for Enterprise any pre-existing damage needs to be documented on the iPad you sign at pickup - check this with your own eyes vs trusting the pick up staff. Otherwise, even with video, you will be hard pressed to avoid being billed by the DRU of Enterprise UK.

The representative (Ismail) was certainly helpful on pick-up, however I believe in future all Customer Service Representatives should be encouraged to share key metrics about the vehicles they are handing over, in particular weight of vehicles, in a similar vein to how you're informed of the fuel requirements etc. My SatNav route on the day of pick-up took me through the Rotherhithe Tunnel which has a 2t vehicle restriction (easy to miss when dark and following a SatNav), so I've been hit with a fine. This wouldn't sting as bad if I was informed of the weight of the vehicle at handover in order to assess suitability through the Tunnel, but nonetheless their team won't budge on it being the customer's responsibility to determine suitability for restricted routes (i.e. find out the weights yourself) and such maintain the admin fee for graciously passing the fine on to me!

Things are a mess globally on travel related services front and I can see why many people weren’t happy while renting a car from here. I picked a car after the Jubilee weekend and there were many others waiting to pick their car too. They were short of cars and I was fearing the worse. However, Sami, Grace and Nurul were all very helpful. Gave me an upgrade and thankfully I didn’t have to wait very long. There were some teething problems while checking me in but they resolved those quickly. I was lucky to have a brand new car with bells and whistles. Ask them to pay the congestion charge on your behalf for the first day if applicable. The return at Heathrow was smooth too. They have buses to ply customers to the terminals. Given shortage of staff globally and supply chain issues in very happy & thankful that my rental experience was almost seamless.

Enterprise Rent-a-car in Heathrow is absolutely amazing. The team were amazing from finding the right vehicle for me to giving a me efficiency during the return process. Rilind, Lucy, Manjit and Ankit were so helpful on my first reservation. They explained the process of taking the car out and showed me various cars until I was happy with the vehicle. Lucy even stood in the freezing cold to process the payment and sign the paperwork. At return, Dan and the team were very helpful and gave great customer service. They closed the rental and checked everything was right. The second rental was handled by Demmi. She has amazing customer service skills and upselling skills, which worked out very well for me. Remi has a great team which work well together and made my experience of enterprise great and I will definitely be coming back!!!

I made a reservation, then on the day they called me and said I was supposed to have a credit card in order to pick up the vehicle, because I made the booking after 12am on the pickup day, as this is "company policy". If it's company policy, it should be mentioned on the website, at some point BEFORE the booking is made! This is common sense. Of course I had to cancel the reservation and go with another company instead, as I had no other choice. Since that time, I have called them four times about the refund, it has been nearly a month, and I still haven't received it, even though they said it takes 1-2 weeks to come through. Horrible experience, really. And don't reply to me and say that you "can look at this further for me", unless you can GUARANTEE that I'll get the refund immediately. You guys are a complete joke.

Avoid Unable to complete basic paperwork resulting in a fraudulent charge against me for a congestion charge when I didn’t have the car. Enterprise fines department have no phone number and don’t respond to the email account they suggested I use to dispute the charge. Monumental waste of time and effort. Multiple emails and phone calls later there is still no resolution. Edit: RA I've just received an email detailing a speeding fine again when I didn't have the car in question. Not sure that counts as listening. Really Enterprise need to reform their fines department and hire competent staff. Thomas the branch manager and your fines department made promises to fix the error and call to explain and apologise. For from fixing the issue I now have been reported to the police for speeding fine that's not mine.

I cannot speak highly enough of this car rental location. The assistant manager made the most incredible gesture to us and drove us to Stansted airport which is over an hour away, and asked us if we were hungry and stopped at one of her favourite restaurants and waited for us to get food. Over two hours of extra service, wonderful conversation, and just pure love and dedication to her job. After speaking, she talked about how hard they are working to manage the return to travel. I have rented many cars in my life and travelled widely and without a doubt, this was one of the kindest most generous gestures I have ever witnessed. My sincerest thanks to the entire team and I wouldn’t hesitate to rent from them again.

Received an £80 fine for Rotherhithe Tunnel because there is a crazy low 2000kg limit that the small van violated. Enterprise charged me £35 on top of this as an "Admin Fee" to simply forward me the bill. This is an absolute scam and when you've already been blindsided by a large fine, it only makes matters worse and doesn't show that Enterprise care about customers at all. Utter scam. Returned the van with far more fuel (~£40) than I left with but received no reimbursement for it. This is because they don't have the far more standard return full policy so they can benefit from people like me. The fine, admin fee and additional fuel cost me the same price as my van rental. I'm never using them again

We waited while 10+ rentals behind us were given out. We were then offered our car with HUGE Enterprise Rental stickers on the side doors advertising that We. Have. A. Rental. Car...... Please. Steal. Contents. Of. Our. Rental. Car.... We were then offered an upgrade to an SUV. Then offered a downgrade to a smaller car with manual transmission with NO refund of difference in price. We are still waiting after 2 hours as they rent similar cars to others who came after us. We wasted so much time as agents apologized and said they couldn't find cars that fit our reservation made months ago. We finally were given a manual car, low on fuel, had to wait as they drove to local fuel station and back.

I rent a car here, i pay the congestión charging zone, and then i received a penalty of 120£, for a congestión charging zone violation, just incredible. 10 days call costumer Service, sending emails, and even went to the site in person, to talk to the guy at the reception, the only thing he did was give me a card with his email, told me to write to him, and after sending the invoices for the penalty, reservation, etc., I simply haven't received a single email response, a week later, is embarrassing, and since they require a credit card to rent the vehicle, they have simply been charged directly. Seriously consider going to another rental car.

Rented a car from them for my trip to Edinburgh, Well first we rented a small car, but the staff saw that we have big bags, they offered us a bigger car ( ford ranger) without any extra charges, It didnt take them 10 mins to get all done with payment, signatures etc…. Really really liked it & the main thing that I trusted them more is that the same time I returned the car the insurance money was immediately returned back to my bank account Special thanks to the team there ( ADNAN, SAMI, ELI, ISMAIL, SHAFI & SAFWAN) really they helped us and they have a very lovely spirit Will make sure to rent again whenever I visit europe from this company.

Terrible experience have been waiting over two months for a compensation refund. I have phoned them and emailed them dozens of times. Don’t expect the car you have hired to be available and ready at the correct time at this place. Also do not expect clean cars and do expect random engine lights. Just avoid this branch if not this company at all costs. Also worth adding that they have sent me the bank account number, sort code postal address and full name of another customer.... So if you want your personal details protected you also should not use them.

Returned my two cars here, limited to no space and the reps didn’t see to know what they were doing. I prepaid the congestion fees when closing out our invoice and still got an invoice from enterprise for the fees totaling $115. I already paid for these and this charge is unwarranted. I’m displeased your so unorganized you can’t even ensure customers aren’t double charges. I won’t pay this fee, I’ve already paid you for it. ****customer service is a joke and this place is a scam. Two days driving two cars (basic cars OVER 2000$ USD****

Don’t bother with this place. Booked and paid for a van online. All confirmed. Half an hour before I was due to pick it up, I had a phone call saying the van isn’t at the depot and they can’t get another. Really??? Not a single van available in the whole of London??? I’m supposed to be getting a refund but that could take up to 5 days (we’ll see if I actually get it). Shocking customer service, so I eventually went to Sixt, and they couldn’t be more helpful and were cheaper.

Rented a van there to move home. They downgraded me as they didn't have the van I paid for but didn't want to adjust the price of the smaller vehicle. The van was damaged on collection and it was reported on the rental agreement. I then had to deal with the claims department and provide photos to show I wasn't responsible for the damage. I've now been chasing them for over 3 months for a refund they promised me when I dropped the van in another branch. Avoid!

They tried to “upgrade” us to another SUV For £40 per day extra charge, and said they would cover the congestion charge. But the car was stinky, the touch screen on the navigation was stuck and wasn’t working, and they forgot to include the congestion fee. We immediately asked for a full refund, which they agreed to, but it’s been 24hours and we have not received a confirmation of the refund. We were serviced by Safwan Chowdhury. Please avoid.

Terrible customer experience. I rented a van for 1 day. They offered to take care of the congestion charge for an extra fee and I accepted. They never mentioned that they would only pay the first day and not the second. I received a £90 fine plus £35 for an "admin fee" which is funny because I've only received automatic messages from them. I ended up paying Enterprise for a service when I would have a lot better off doing everything myself.

Worse than useless. Hired a van, turned up and no van existed. Attitude from Thomas was also horrendous. Update: Case was referred to the area manager, who was going to call immediately in the morning to assist. Surprise surprise no one called! RECOMMENDATION: Use Chiswick Van Hire - we did instead of this shambles and they were great. Never using enterprise again, looking forward to the automated response to this review.

Pre book a lwb van, turned up 45mins early, waited until my time, then i was told that they didn't have a Van available for me. No other option was given apart from we will see what other branches but wasn't sure what time or even if vehicles were available shoddy unprofessional it has now cost me £1200 on decking that now will be skipped because I haven't a van to clear welldone enterprise.

Polite and nice staff but incredibly slow. Took over an hour to pick up our rental car and had to take a manual when we had reserved an automatic or wait would have continued. Everyone seemed to take just as long as us. Update: Tried to reply as requested below and it was totally ignored... Don't try to paper over your poor reviews with empty replies, it just makes things worse.

My company rented a van for the weekend. Everything went smooth and quick from the booking to pickup and to the drop off. Staff members were very helpful, quick to respond to emails and calls. Van was in good condition for a rental van, all the small damages were pointed out at the time of the pickup. Drop off was quick and simply. Refund of deposit arrived the next day.

The staff at enterprise upper marsh have been nothing but brilliant for me. I have had to pick up vans from their branch for the last 4 months and Sami and Tom have been so pleasant and made the pick ups and drop offs so easy for me. During busy periods it can take longer than expected but I'd say thats more to do with the process rather than the staff themselves.

I rented a BMW 3 series from Enterprise and the car was in mint condition with under 200 miles on the clock and a pleasure to drive. My customer experience was excellent with Eli Mandundila looking after for both pick-up and return of the vehicle. Eli was super professional, friendly and efficient and that’s the reason for a 5 star rating.

Two of the best things about renting from here are Bola and Safwan. Bola has great great energy and pays attention to detail, which always makes for a great customer experience. Safwan is just so great at being present and listening and following through and is so adorable! Thank you both for your help and hope you have a great summer!

Despite email proof of a conversation with an Enterprise staff discussing my documents to be in order to pick up a one-way rental, the staff at this centre denied me the rental, leaving me stranded at the last moment. They chalked my email communication with the enterprise staff as "miscommunication". This company should go bankrupt.

The worst place to hire a car from here, I pre-booked a van three weeks ahead for two days of pick up Monday at 0800 hrs and they informed me the evening the day before pick up that it is not available until midday. I was not happy people got a plan and terrible customer service also they don't deserve even though one star. …

Several written requests made, asking then to forward me photos of the damage that was allegedly incurred to my hire vehicle.. No correspondence received to date I'm convinced staff lied about documenting pre existing damage to the the vehicle, and as such my 250.00 deposit has been retained dishoneslty and fraudulently.

Despite negative reviews, my experience was great. We were greeted by Tom who was friendly and attentive. Pick up and return were easy, and the car was super clean. Only negative was the car had an almost empty tank so we had to immediately fill it up, however, there is a petrol station only 2 minutes away.

A huge thank you to Ismail who made our rental experience from the Waterloo branch seamless! He is a pleasure to work with and went above and beyond to ensure that we were well looked after. We rent a car each month from Enterprise, and he has been the best representative yet! Thank you again Ismail!

Enterprise in Waterloo were the best and easiest company that I have had to deal with to date especially a gentleman named Harry. They were accommodating to all my needs, phone calls and they were so helpful!! Harry helped with everything quickly and efficiently!!

Although the lady who helped us was very friendly, we got a car that smelled horrible to dog and was dirty from the inside. No other car was available so we had to cancel the reservation and contact Booking to get our money back. Did not have a car after..

We hired a car in February for a day trip the people where so friendly then we returned the car to the spot we were told to and put the keys in the slot everything was done the car was full of fuel and smelt better then we got it as we had

I have had nothing but positive experiences from the Enterprise Waterloo branch, and I have been using them every week for around four months. In this time I have had contact with Mo, Auzma, Nabil, Tom, Grace, Sammy, Mehdi and Barry, who

I hadn't seen my Mum in 5 years and after flying in from Texas - going to Waterloo Station and seeing all trains to Winchester CANCELLED - we turned to Enterprise to save the day- Luckily they came through and exceeded our expectations -

Really appreciated the calm and helpful service. Never easy when bookings change but the whole team especially the manager went beyond normal to make good my reservation. Truly respectful and I appreciate their sincere company. Thanks

This branch is in a exceptional central London location. The folk who work here couldn't be more efficient and friendly. I will use them again and recommend them wholeheartedly to anyone looking to rent a car in this part of town.

Hired a 7 seater and took my visiting relatives on an epic tour of London. Thomas and Roland (?) were efficient and friendly and the vehicle was immaculate. Price was good too. Will definitely use them again!

We rented the car in June and on the collection day they guys said congestion charge all included in the price . ( we paid £1200) We just received their email with the £130 fine because congestion charge no

Booked a van with them and prepaid - turned up at 8am as booked, van was not available, offered a larger van but this was not fit to drive. They were unable to offer us any vehchile that was suitable.

Service at pick-up and return was good, but they've had my 1,750 GBP deposit for two months now! Customer service has been polite, but no action has been taken. Beware the fine print.

The management of this office is abysmal, I’ve picked up cars/vans a couple of times and waited over an hour in the queue before being acknowledged and longer than that to be seen.

Had no problems with the service until after I was done with the vehicle. I received a parking fine while using the van but was not worried as I had proof to cancel the fine.

Excellent service, I would definitely use them again and recommend to my friends and family. The gentleman who served me was fantastic, really thorough and professional.

I attempted to contact the Waterloo location, but nobody answered the phone. I want to find out if it's possible to return the car outside of regular business hours.

Worst customer experience. Booked a car and when we reached there they said the car is not available as when you book it is only subjected to availability. 0% trust!

We had excellent customer service, car was pretty much brand new, took less than 10 minutes to go through the documents and head off. Would definitely use again.

It’s sort of opposite St Thomas’ A&E department, partly buried under some railway arches in a sea of concrete.

Lovely vehicles. Good staff. Problem is, they are a crafty company. Beware of this branch due to where it’s

Great price, great service - thanks specifically to Shafi Ahmed - great car. Definitely recommend