Due to the fact that I don't have or want a credit card, finding somewhere to hire a van can be tricky. However, Enterprise allow you to hire vehicles with a debit card, and as my local branch had a suitable van available on the date I needed one, I reserved online. They also state on the website to bring your driving licence, and if hiring with a debit card, to bring along two other proofs of address, and they may need to perform checks on these. Fair enough, so I popped along to the branch with all these. So far, so good. I then entered the branch, was seen straight away, and the staff were very friendly and approachable. But they couldn't give me the van. It wasn't because the van wasn't ready, as it was outside waiting for me. It wasn't because of a problem with my licence, I've held a full licence since the age of 17 with no endorsements. It wasn't because of a problem with payment, there was my debit card with more than enough to cover the deposit and all other fees. The problem? Despite having multiple proofs of address, their online address check came back as a fail. This despite it being the same address as on my driving licence. The same address as shows on the electoral register (which was verified on their system). The same address I've lived in since the 1990s. But the computer still said no! Apparently, this is because the utility bills at the address aren't paid by me, and I'm not in the habit of borrowing money! Even the enterprise staff were surprised by the result. So, had to leave with no van. Annoying for me, and annoying for those who were relying on me to show up with a big van today.

Absolutely disgusting service, don’t use them unless you want to waste your time. I made a booking for the bank holiday weekend. Turned up on Friday and I was told by the duty manager that he as no cars and will try find me one. He also told me that he tried to call me but I had no missed calls. I asked him why didn’t he leave a voicemail but he said he couldn’t leave one. And I know for a fact he’s lying now. Waited for 30 mins so he can check whether he has any cars from other branches. By checking, he was talking & solving other people’s queries.. Bear in mind, there are other customers coming in & taking cars whilst I’m waiting around. 30 mins gone & I had to get up to ask what’s happening, didn’t even have the decency to update me. I was asked to wait another 15 mins, and then told they have no cars. I told him I have booked hotels etc, all non-refundable and he couldn’t care less. I asked for his name & he mumbled it & had to ask for again multiple times until he said it clearly. Then, I asked for the duty manager, he said it was him. Shocking behaviour from someone who is in charge. I would worry about a branch led by someone like that. You ruined my bank holiday weekend, wasted my money and my time. Shame on you. I will be formally writing a complaint letter to the branch manager, area manager and the head office

I rent a van every month and usually they are all good but I guess it maybe be change in the management, new staff called Lateesha is the worst person I've ever dealt with in my life. She has no regard for customer service whatsoever and makes up stories and plans she has in her head just to get you off the phone and then ignores you for hours and hours. I could potentially write a book with the stories she has told me. Not only I've had a major deal cancelled because she couldn't be bothered to ensure a van booked 2 days in advance was available on time but even the delayed time she ensured the van would be there that was again delayed by nearly an hour. She then forgot to return the call when the van was there. I had been trying to get hold of her for an hour and when she finally picks up she says oh I thought you were coming in, completely ignoring the fact she was meant to call me back when the van was there. She knew the importance of me getting the van as quickly as possible, she was just chilled about it like nothing has happened and she didn't care. I sincerely believe she should be a better person and Enterprise should at least train her again on how to deal with customers or just have a little bit of regard for other people. They matter too.

FRAUDULENT and extremely unprofessional . booked a LWB van back in november 2019. on arrival i was informed they had no more LWB as such i was offered a smaller van which i declined. they then suggested a lwb could be available as one was currently being repaired but i had to wait . i waited for 3hours in order for the repair to be completed. the usual checks - Bodywork and fuel - were carried. out and i was handed the keys. i started the van only to realise a Check engine light was present. i queried this, but was told it should reset itself. i should return the van in the same condition. no damage to the bodywork and same fuel level. i returned the van 2days later. sane checks carrried out and accepted as being in the same condition. 3 months later i received an invoice and a debit from my account of £250 for a " damage " with no description. i queried what this was only to be informed " check engine light was present when i returned the van" . what utter nonsense. it was present even before i left. the same checks done on collection were done on return. if there was a problem , why wasnt it picked up on return, why did it take 3 months? woolwich branch is ran by cowboys. be careful. thieves the lot of them.

Great team + excellent service! Was greeted with a smile and a warm welcome from manager and the colleagues on the first day I walked in. The representative I dealt with was Shahid who was just so easy to get on with and made me feel comfortable. Generally I've had some miserable experiences and lost trust in these type of services but Shahid made me feel like a valued long term customer from day one! First time renting an XL van and taking abroad, Shahid took care of the necessary paperwork. Picked up on the day showed me around and made me comfortable. Return was just as easy, I was a little sceptical of my deposit BUT absolutely no issues and it was returned with zero issues. I work in customer service myself and to smile everyday to customers and be in a good mood is not an easy task. Thank you Shahid for making my experience a pleasant one. No doubt when I ever need a rental again I will be back again! All the best in your future ventures!

Initialy very impressed but on further investigation things are not as they seem. Originally hired a Luton with Tail Lift in June17 @ £60.00 for the day, in August the price was £88.00, just went on the website to hire one for September and price was £112.00. I phoned Enterprise and asked them why such a price increase, apparently it's down to demand! Doesn't realy make sense, how can it be down to demand, you either have a vehicle to rent or you don't therefore the price should not fluctuate, if your selling potatos i can understand it, but hiring van's; come on!!!!!!

Rented a Luton van here to move house during the snowy days in Dec 2022. The hire and van itself was fine. However I gave 3 stars as there was no antifreeze in the screenwash which meant it was extremely difficult to see through the windscreen on the motorway due to all of the spray and salt, and there was no way for me to clean it off without pulling over to clean. I would have expected that enterprise prepared for the cold weather appropriately and made sure that I was able to use the screenwash.

In October 2022, I needed a van to help someone move flats. Booking process seamless. Enterprise manager called me personally day before hire started to confirm in advance all details necessary for a quick and easy pick up. Pick up itself was indeed quick and easy and vehicle, Luton Transit, was excellent. On return staff were busy so manager conducted examination of vehicle personally. Deposit refund arrived same day. Great work thank you

I booked a car with Plumstead enterprise in a 2 weeks advance they took my money when I went to their store they said my adress history check has failed I was really disappointed it was my little boy’s birthday enterprise basically ruined our family holiday and now it’s been almost a month and they still didn’t refund my money really disappointed as they said it will take no more than 10 days .

The service at Enterprise Woolwich was amazing, I’ve genuinely never experienced such before. The process from checking into the vehicle, and the return process was smooth. Communication throughout the rental procedure was 10/10. Special shout out to Nick at Woolwich, who made me comfortable about the rental. Would definitely recommend to everyone else. Thanks guys :)

Had a car from this branch via my insurance while it was being repaired the guy to delt with me was Rude and treated me like he didn’t care on the return date he told me I didn’t know what I was doing and I know nothing ? I’ve since contacted enterprise customer support centre but never received any response. Very disappointing will never use them again

Disappointing, Gave me punctured car, water all over the wing mirrors, told me that fuel tank is full when it was less than a quarter, Never picked me up unlike the claim the company that picks u up. Charged me £350 for a little cut to the tyre alloy protection rubber. I am chasing my complaint and money since over 5weeks, still no update.

I've used this branch more than once and most recently last week for a trip to Scotland. I dealt with "Naz" I'm only making this review as the customer service and support I got from him was top work. I told him it goes a long way these days. I've no issues with using the Woolwich branch again and would suggest it as the go to.

Had the pleasure of using this branch recently through my insurance. They have a great group of staff who was very understanding and patient with my situation just all round brilliant customer service especially NASER who dealt with me specifically, I have nothing but good thing to say about him and the rest of his colleagues.

RIP OFF .RIP OFFF . Again rip off rental company. Dropped van back to Birmingham with required fuel they charge me an extra day plus 150 for different Location. Then without any communication they took another £82 from Account..£702 for 4 day rental ...much cheaper and better service from practical or nationwide van rental ..

The young men who work here are all so friendly and attentive. I hired a car earlier this year in May for a short stay in Chichester,Sussex. The guys were so helpful and made sure I was fully informed on the process if hiring as it was my first time, we hire a renault captur. Definitely would recommend and would use again.

This centre has very courteous and thoughtful staff members. I found it strange initially that they were not trying to catch me out, which other rental car companies sometimes try to do. They took time to go through the details of my booking and the associated risk of not having a cover. Definitely coming back.

Excellent venue. Great service. Turned up early. Car not available. That's my fault. Had a coffee and turned up on time and the car was there. All good. Nice venue. Nothing to worry about being dropped off - plenty of parking. Only 2 minute walk to the station as well. A lift home was offered. Thanks all.

Customer service was on point. Harry was great and gave me the best van he had to offer. I got a slight upgrade FOC and given a bigger van which did the job. If I had been given the van I originally booked I dont think I would have got everything in. Highly recommended. Professional and friendly staff.

I had the pleasure of hiring two cars recently. The service has been superb and Molly and Rashid both need mentioning. Everyone has been really helpful and the pick up service is brilliant. Thanks to everyone for making the experience so good. I know where I will be going next time I need a hire car.

After doing a reservation for our holidays they called us in just when we was going to pick the car telling us that as we did it with a debit card and that is not allowed. Why then that accept them in the website? Why they didn't called us before and not in the last minute? Very disappointed!!!

The rental was really well priced and the collection process was straight forward and quick. We also had a courtesy call the day before to check everything for our reservation and to spread out arrival times to allow customers to socially distance. The car was brand new, clean and efficient.

First time with this car rental company. I was served by a Sarah. Her service is very attentive.I am proud that this company can hire such excellent employees.I think I will use this car rental company in the future, and I will introduce my friends to this car rental company. …

Very friendly and efficient staff. Every one greeted me on entry and I was seen to straight away and I was driving away within 10mins (I had given them all my detail online including driving licence). Also I go a free upgrade so ended up with a bigger car. I would recommend this place.

Given a 2 hour slot for my hirer car to be delivered already half an hour late no phone call to advise When called they said they had left answer phone message no message on my phone house or mobile Basically they couldn't care less I would choose another company if you have a choice

Easily the best service I've ever received at a car rental company. My wife and I have hired here 3 times and have always experienced excellent service. The guys here are friendly, funny and professional and it's a pleasure (who says that about renting a car!!!) to rent from them.

Booked and pay everything online day before. My friend drop me to the place where I meant to pick up the car but I've been told that they can't find/check my address. I live at the same address for about 10 years, the same address is on my license. Do not understand...

Excellent customer service from all the staff, even the ones that were not serving me. Easy to deal with, reasonable prices, they dealt with minor issues quickly and without the need to push them to help. Van was great. All in all a good service, I would use again

Always received good service at great price. Please make a complete clear video before driving off. Last time the video saved me from trouble with their tiny crack on windshield which was only noticed after a lady did a return inspection. She's got an eagle eye.

Fantastic Service - I will defo be using again! Picked up from my home and dropped off again. Friendly, cheerful, informative, professional staff. Can't fault them at all. Car was top quality too! Very reasonable charges - much cheaper than I expected.

Service was terrible! I was offered £50 as a good wheel gesture to make up for the awful service I received. It’s safe to say it was such a good wheel gesture that the £50 was never received! Absolute disorganisation at its finest.

Guys there were great, was some slight discrepancies with the damage reports from the original hire, but they dealt with it promptly and helped put as much as they could! Made my move to the UK so much easier! Thanks again guys!

They way they treat white people is significantly different to anyone else! What a horrific experience! Most of them were ethnics just like me! Stay well clear unless if your not ethnic then you will be treated like royalty!!

Thank you Naz and Harry for being awesome and providing exceptional customer service! Naz, Harry went above and beyond to help us out and we highly recommend this branch. We are very grateful for the assistance provided

Hired a car for 4 days with my partner, offered a Jaguar E Pace which we gladly took and was great for the distance we needed to drive. Excellent service from the team and Luke throughout. Would certainly use again

Enterprise hiring process was very quick and convenient. Staff at the Woolwich branch were also super helpful and friendly, thank you for all your help! Will definitely be using their services again. :)

I am an occasional user of Enterprise - their rates are reasonably competitive and the service has always been excellent. Good selection of vehicles and a knowledgeable team to discuss any queries.

Always positive, I have been renting the car front this branch for last 6 months and I rent every week. I have not been disappointed ever, staff is always treat as it’s first day. 5 …

Shocking customer service. I left a key in one of their cars and that was enough to make me homeless for two days! They can't be bothered basically!!! Weigh other options first.

what a lovely place the young lady molly was just a bundle of joy friendly and very helpful she Is a asset and all staff in there friendly would highly recommend well done guys

make sure you dont leave anything in the car they are thief's in there!!!!!! i 100% left something and the cleaner says theirs nothing in the car thiefs is all i can say

Absolute No. their admin charges more than 2 times of full tank gas charges. Pathetic service I really insist to go with some other options which are easily available.

Perfect reliable cars, friendly and very helpful staff, hired a car for a weekend, didn't have the car I acturly hired but gave me an alternative which was great x

Thank you for a great service. Jannick explained everything with a great professionalism. Very happy with the car and the renting. I will recommand! Merci Karine

Me and my Partner rented A car for the weekend. We got Vauxhall Corsa . Member of the team was very friendly and the car was clean. Service was quick and easy.

I have rented here a few times now. The staff are always polite and helpful. The vehicles were all delivered on time and as advertised. I highly recommend it.

First time renting from enterprise, staff were very helpful and rental agreement was explained very clearly. Will definitely rent from enterprise again.

booked car on the website only to reach the office and being told that the website books all the car even if nothing is available!! dont book online

Charge an admin fee without permission to debit the card. Quite scary that they store card details such as long card number, security code etc.

I've rented vehicles from this depot a few times, really great staff who make the process quick and effecient and with goof customer service.

Amadu and prince nice customer service , from taking the car and returned it, very satisfied with they’re service while my car was repaired.

I would advise anyone to take out exrtra insurance someone scratch the van i hired and it would of cost alot more great service and people

Thieves. They have taken money out of my account even though it’s going through insurance. Wouldn’t trust as far as I could throw them

The staff are efficient, friendly & helpful. The hire vans are always clean & in perfect running order. We always rent van our here.

Top quality cars to hire quickly and cheap. The staff are very friendly. Definitely recommend this place if you need to hire a car

Van was good - my experience with customer service rubbish unfortunately. Dispute ongoing for a dent which I did not do...

Provides a fast and reliable service. Renting a car is easy and affordable. The staff are extremely accommodating!

Best customer service I've ever had. True professionals. All vehicles I've rented are kept in great condition.

Very quick service when it came to hire a van for 24 hours easily to preorderand collect. Also easy to return.

Wouldnt personally recommend them, has really bad experience, rude, never do as they say! Wouldnt use!

If you are needing a car last minute Enterprise are not very competitive. Worth looking at Zipper/Van.

Excellent service received, the car provided is fully loaded with electronics, clean and comfortable.

Returning customer as it's a convenient location plus the staff are always friendly and efficient!

Friendly staff and always helpful. Quick service. Good variety of vans. Would always recommend.

Great and efficient service and customer care. Also friendly making you fell very comfortable.

No issues. Nice and fast service. Very friendly staff. Highly recommended place to deal with.

Very good value, quick go. Thanks to Kofi and Shahid, so easy to rent Van very helpful guys

Good service and the car we hired was new and well maintained. Would rent from here again.

Excellent customer service and right next door to McDonald’s for your convenience …

Staff were friendly and extremely helpful.Exeptional high standard of customer service.

Polite, courteous staff.. Easy transactions.. Will definitely use again.. Very Happy..

Do not use , will charge you for damages a few weeks later scam artists utter rubbish

Booked car was not ready, got a free 4x4 upgrade for the weekend to Birmingham.

Straight forward service. Recommended COVID 19 measures in place well done guys

Very helpful staff .very nice cars . good prices.i definitely use again …

Really good experience - easy pickup, new/clean car and very friendly staff.

Very good customer service and I got a car that was better than I paid for.

Staff very friendly and attentive. Wouldn't hesitate to use them again.

This company is despicable. Do not use EVER. Even if you have to walk!

Courteous staff and the van was actually clean. Would use them again.

Very helpful staff. Process of collecting car was quick and easy

Service is top tier! Naz was amazing!!! Very helpful. Thank you!

Staff very friendly and helpful, everything was quick and easy

Brilliant service, quick and really helpfull. Will use again.

Great service overall! Good selection and unbeatable price!

Very efficient staff! Enabled a very last minute booking.

Fantastic service, great vehicle. definitely recommend!!!

The staff are fantastic. Friendly and very professional.

Very helpful and friendly service, will use them again

Poor customer service Wouldn't recommend it to anyone

Always efficient, fast and great choice of vehicles

Excellent, friendly service. Helped our charity.

Good polite,friendly and helpful staff as usual.

Extremely friendly staff and fast operations

Excellent car hire and customer service.

Very friendly service. Easy and helpful

Great place to rent your car and van

Poor communication and service

mislead and charge for it..

Good customer service