BUYER BEWARE!!! I was sent to this enterprise when dealing with an insurance claim and was immediately made to wait for a rental for 4 days after having my vehicle stolen. Once I got a vehicle I was given a free upgrade since they didn’t have my style of vehicle available. Once my insurance stopped paying for the insurance they offered to give me a discounted insurance rate to keep the vehicle for another month. Once those 30 came to an end the assistant manager Robert neglected to run my card when I asked him and instead ran the card hours later when there were no funds available. The next day I noticed the funds were still not removed from the account so I called and was assured by a staff member that the account was okay and the balance was taken care of, the following day Robert Ran my card again (without my permission) and locked my account preventing me from paying the balance that should have been paid days before. He then informed me that he could no longer take the payment and that I would need to find another form of payment or return the vehicle by the end of the day. Rather than continue dealing with such an unprofessional and unpleasant manager I decided to return the vehicle and cut my losses. Upon returning the vehicle I requested that Robert apply the balance that I had requested since days before be paid the following day and to bill me for the rest. The following day the charges were still not removed from my account and I had to contact the branch Manager to handle this issue. Long story short if you go there make sure to work with ANYONE but Robert. He is rude, confrontational and negligent. Instead go straight to the boss Cesar or work with one of the friendly staff members

I reserved online through a third party that was contracted out by Enterprise. When I arrived at the counter the attendant made me feel like I was a thug wearing saggy pants, prison boots and gold teeth in my mouth. They didn't have the car I originally requested so he rented me a more expensive one. He didn't want to accept the insurance I purchased from the online travel agent although I had previously verified the vendor was a certified contractor of Enterprise prior to the purchase. I also had to wait forever as the attendant took all of my personal information that was given to the authorized travel agent weeks prior to the day I arrived at the rental counter. It was as though nothing transferred over to this office prior to the day I arrived at the counter. That wasn't so bad but they gave me a car that had tires that were best used on dry pavement. The tread pattern on that Toyota caused the car to hydroplane easily whenever I hit a puddle. It also slid easily on icy or snow covered roads. I couldn't believe that car had Colorado plates on it because it with those type of tires on it during the later Fall early Winter months. During the trip out of state, I had to stop by the Enterprise Car Rental office because the Maintenance Light lit up on the dashboard. Either the last maintenance performed was not performed or they forgot to reset the counter during the last service. I wonder about that one? This was not what I would expect of a nation wide auto rental company. Enterprise, you have some work to do. I would not consider renting another car from that office again.

My experience at EnterpriseWas amazing!I was having a hard time trying to get a rental car from another locationI had a reservation atAnother location closer to my homeAnd when I made the reservation the lady asked me what time I wanted to be picked upWe agreed on the 11:30 a.m. on a Saturday11:30 came no one showed up. When I called to see what was going on she said they don't pick people up on the weekends. Then she said she was busy with other customers and couldn't help me said she would call me back but never did. I called back and no answer So I started calling around to otherEnterprise locationsI got a hold of the West Side locationAnd talk to the manager thereAnd he told me that I was out of their driving range to pick me upAnd apologize for the inconvenience andI said thank you have a nice day and I hung upJust a few minutes later he called me back and told me he was sending someone to come and pick me upWhen I got there I was greeted so very well I felt so specialNot only did he come and pick me upBut he made sure that I got theCar that I neededAt the rate that I was promisedI had so many things I needed to doOver the weekendAnd he really came through for meThe manager's name was everageAnd he's amazingI won't be going to any other EnterpriseBesides this location from now onBecause I know that I'm dealing with professionals at this oneThanks so much guys I appreciate you for going above and beyond!Very friendly service. Respectful and compassionate

If I could give them less than 1 star I would. I had booked a rental for truck for my kids field day at school and we needed to move tables and tents. I booked the rental, I wanted to use my debit card, you can't use a debit card unless you have: phone bill and 2 utility bills. It was my fault for not reading through the 3 page disclaimer that hidden in the middle of the 6 paragraph it does say you need to have these items. However I had to go there after work in traffic and when we hot there it was 5:45 pm and they closed at 6 and I did not have time to go home and get these items, HOWEVER I did have the bills on my phone and they would not except them. Needless to say I guess they are so successful that they don't need my business. I have rented from the airport numerous times, as well and multiple other locations throughout the US and have NEVER been treated so badly. Unfortunate that a group of poorly trained and rude personnel can change a previously happy customer. I work in customer service and I would NEVER treat any of our customers the way we were treated.

The absolute worst management team ever at the lomas store be careful cuz they will call your insurance and file a false claim and say you did all kinds of damage to their vehicle this place gave me a rental car because my insurance which I have full comprehensive and collision had booked me a rental car there I gave up my credit card before the deposit they charge me every day $900 I pay for 3 weeks my insurance company paid $1,800 for 3 weeks also they called the cops on me and sent them to my house said I stole the vehicle when they took money from me that morning and then called my insurance company and made a claim that I damaged the vehicle this company is a joke I intend to file every bad thing I can against them and I will never use them again nor will anybody in my family nobody in my circle nobody in my world fu Enterprise you're the worst furthermore if anybody knows who they use for insurance I would love to know it

Very bad customer service. Was told to come in a week later after insurance reserved a vehicle for me. Called the day of pickup and was told that they do not have any vehicles and that I would need to call the following day. When I called the following day they told me that they did have my vehicle but I didn’t show up the day before so they gave it to someone else. If I was told that they had my vehicle I would have picked it up especially after waiting a week after the reservation was made and having to walk. The person working at the location wanted to argue with me and say they he worked the prior day as if that meant something to me. If it wasn’t for my insurance using this company I would have never came here. I use Hertz and they do much better.

Be VERY careful about taking your business here! I have used many car rental companies and I have never been treated so badly as I was here. Everything was fine until turn in. They claimed I damaged the vehicle that I didn't do (and to be honest, that u can barely see. The had three people come look at it because u could barely tell it was there). Told me they were going to keep the $50 deposite and pressured me multiple times into paying upfront right then my $500 deductible without even filing a claim or determining damage costs or going through my insurance first. I will never use them again and will make sure everyone I know knows how sketchy this business is.

If I could give 0 stars I would. The manager there named Jaime pernounced ( hi-me) is extremely rude and unprofessional. He didn’t want to hear what I had to say and told his fellow employee to “just take her home” since they picked me up because my vehicle was not drivable. He said this because the rental car they were trying to pawn off on me wasn’t what I was needing or wanting. So instead of trying to make it right, he had his employee take me home to shut me up. I am disgusted with his manners and how he handled it. I will NEVER rent or do business with this location again ever! He is the worst no compassion what so ever!

Happy to get a car cause the airport enterprise had none. At pick up car and rims were extremely dirty like rub off on your clothes dirty. Had to take a cab for 50.00 since that enterprise wouldn't pick me up at the neighboring airport enterprise. The interior smelled like musky mold. Sprayed with fabreeze. The turning on the car would rub something underneath. Just not a acceptable experience with enterprise. I mentioned all this to the drop off rep. Not sure this gets pipped up the chain cause I've heard nothing in return.

I rented from this location last week. The customer service was outstanding. Everyone I interacted with was very helpful . I would encourage anyone using a debit card as I did to be sure to read the Enterprise corporate policy on their website. They do require utility bills as a condition to rent with a debit card. I had the proper paperwork with me and had no problems at all. I would definitely recommend this Enterprise location to anyone renting and I will be using them again.

Rented a car and had issues in first car, they switched it out. Second car door was broken and wouldn't close. Went to office and Everett the Assistant Branch Manager was very unhelpful. He said he'd "mark it down" and that was his solution. Second solution was to take it to the body shop, which would leave us without a car for hours/days. He was very rude, unhelpful and also unable to wear his mask over his nose. Overall a horrid experience.

Poor service! I notified them at lease 3 weeks before I was needing a special vehicle. They told me they would have one available by the time I needed it. I called 3 days before the pickup date and was told they had my requested vehicle on the lot and made me an appointment to pick it up. When I arrived on my appointment date, having already committed my personal vehicle to the shop for repairs; they didn't have my requested vehicle.

I have been going to the Westside Albuquerque office for several years now about once a week for business and the staff there have always been friendly and courteous and have always gone out of their way to make sure I had a good experience and provided me with the car I needed for my purpose. I have been very happy with their service and I am glad my employer chose them for out car rental needs

Do not use a Debit card! Was charged the standard $200 refundable fee, but was charged an additional $98 fee without any notice or justification. When I called i was told it was a problem on their end, but was told they could not issue a credit until the car was returned. The car has been returned and still have not received the original $200 credit or the $98 refund. Beware!

Great rental. Truck was exceptional. Clean, looked great, and road great. Need to extend by a day, phone customer service was quick and cordial. Pick up and drop off was where the experience was started lacking. Understanding Covid-19 restrictions and all, it took an hr to get in/out with vehicle. Standing outside with no shade. Drop off was similar experience.

Re. Customer Service: There were no lines. The attendant, James, took very good care of me -- both when picking up the vehicle as well as when returning it. He was very friendly and helpful, making the pick-up and drop-off very easy, straightforward and quick. Re. Vehicle: The crossover SUV (Jeep Grand Cherokee 2021) was in excellent condition and very clean.

These guys are by far the best group of professionals in town. They have taken care of all my rental needs and are very accommodating and understanding of my needs. I don’t live close to their location but the trip over to their location to work with their staff is worth my time. Thanks enterprise and the crew over at the eagle ranch location in Albuquerque.

We went to Albuquerque for the balloon festival few weeks ago, Zach Carter was so great helping us I made sure to save his card just to be able to write this review at some point. He also upgraded our car ( going from a economic little car to a Murano ) for minimal difference in price, Im glad we did that as we ended up driving a lot . Great customer service

The car was clean and in good shap. The rental agent told me that the vehicle was non smoking. when I got in the vehicle there were burn marks in the headliner and the vehicle smelled heavily of smoke. ERAC tried to mask the smell and over deodorize the car. it didn't help. The smell was overpowering. I used fresh coffee grounds to help subdue the deodorizer

Make sure to ask questions, and also question what that are telling you. This place is full of false info, and horrible management. You need to speak to an area manager for any complaints. One employee yelled (while the manager was speaking with me) at me then left the room. I had to ask for an appology for his behavior. Do not trust, always question.

My mistake was buying a car here, be careful because they fraud my car is not even a month old and they sold it to me with a broken transmission and I have to pay for the rental of a car because they did not want to help them with anything they just make excuses I do not recommend that you go to this dealer. they only steal your money

I had previously had issues with this westside location, however, it has truly been night and day since Robert and the new staff started at this location. (Over a year or so now) They are so helpful and have always made the experience accommodating and effortless. Thank you for all of your hard work and excellent customer service!

The customer service is always great. The car I got this time was horrible though. It ran terrible, it was dirty, there was trash in the glove box, the seats looked questionable, and it had no gas so I had to make an extra stop before heading out. I told them when I dropped off and they just shrugged it off.

The staff at Enterprise are amazing! They are all professionals but they still know how to joke. I have had a lot of opportunity to deal with each of them at this location and I can tell you that each one is a great person. They care about you and your experience. Any time I need a car, I am coming to them!

COLD HARTED!!! So my car was in the shop because of a hit and run, then to make it worse the rental I had was stolen. The manager here said they would not rent me another car until I paid the $500 deducible! Even after the car was received! I went without a car for three more days! Thanks Enterprise!!!

Top notch customer service! From inspection to insurance details, no stone was left unturned. I was given the option of a standard ho-hum vehicle or a 2019 Dodge Challenger, went with the cool car! Drop off was just as smooth and will recommend them to anyone in need of a spare car for a few days!

This is in Albuquerque. The San Mateo location was out of cars. They searched & found what I needed twenty minutes away. When I got to the westside location the manager from San Mateo pulled up too. He brought my license and Visa that I'd left behind. Absolutely extraordinary service. …

Horrible experience will never rent from enterprise again.The manager needs peoples skills on how to deal with the public.I will tell all my family and friends about this place never again will I be humiliated like this again.Be very careful who you mess with it might come back to haunt you.

Very happy and pleased with my experience at Enterprise. Cesar D. at the Albuquerque location on Westside was so helpful. I arrived not feeling to good and he went above and beyond to quickly handle everything. Thanks to Dion for giving me a ride. Great customer service!

West side Enterprise rental car company is one of the best and most helpful locations I rent from. As a Platinum member, I rent a lot of cars, which means I see a lot of locations. The people are very friendly and accommodating. The manager is great to work with. Thanks

We had a very good experience renting with Enterprise.The lady that checked us in and the manager that checked us out did a great job.They were very professional in getting us in and out and our way. I will definitely use this location for future rentals. David Lovato

Everything was good the service was quick. However I did notice that the air pressure on the front right tire was low and the panel on the lights were flickering on and off. That should have been something that the customer service agent checked before I drove off

Enterprise was the rental agency that helped me when my car was in the shop for body work. Being that their office was next door to the body shop, the drop off and pick up was a breeze. Vehicle was great, service was excellent and had no issues with my experience.

I've only rented vehicles from Enterprise in the past and will only rent from them till this day. Never had any problems with their rentals and the staff have always been helpful and friendly. I recommend anytime someone needs a rental to go with Enterprise.

Odd location, but great service. Both at pick-up and drop-off a service rep walked the car with me and did all of the paperwork. They explained the 24-hour billing process to me, which allowed me to adjust my drop-off time and save a day's worth of billing.

I rented from Enterprise 6/6-6/10. I received a Volkswagen Jetta. It got great gas mileage and ran very smooth. Customer service was fast and efficient when I picked up and when I dropped off as well. Very quick and easy! I always rent from Enterprise!

We rented a car for 5 days from Enterprise A couple weeks ago while my car was in the shop getting repaired. The service was great, however, the car we were issued was ok, but very shaky and uncomfortable. Overall, Enterprise has great customer service

I been renting from them for a long time but this time had to bern the worst my bby had to be transferred to Denver for heart surgery she was only a week old I usually get amazing deals but they got me for 1600 for 3 weeks that is crazy never again

Upon returning the rental vehicle, female staff asked if there were any guns in the vehicle and if we removed them. I feel like I was profiled because I have tattoos visible on my arms, neck and face. That was uncalled for and unprofessional.

These people do customer service right! Above and beyond! They even called our first evening of rental to make sure we were doing ok, if we had questions, and verified that we were satisfied with vehicle we rented! Will definitely recommend!

I was told a full-size sedan would be ready for me at 3:30 today. I left work while I’m the clock to drop my wife off to pick up the vehicle and they’re telling me the vehicle is not ready until about 415 or 430 now I have to leave my wife

They dropped the ball really bad. I put a reservation 30 days prior to my departure. When picking up my rental they did not have one available. They said a week before I was to pick up my Suburban which I had reservation on thar it would

This West Side Location is one of the best locations to provide customer service and James does a great job. They actually made a horrible experience from the 2nd street location in Albuquerque to a wonderful experience. Thank you James!

I frequently rent with the West Side location, & all the agents are friendly and welcoming. They always make sure I get taken care of. The managers are great too! Zach & Kyle are on top of everything. Thank you guys, see y'all soon! (:

Not only fast but friendly service as well. Hands down better service then Avis. Thank you Enterprise for helping our family get to my mother-in-laws and kids grandma's funeral we could not have made it if it wasn't for you. …

This particular Enterprise is head & shoulders above the rest in customer service. There's one half the distance from my house, but I'll go the extra time to use this particular location. Great people and they do a great job!

They took great care of us here We got a rental at a different location that didn't quite for for what we needed, and they swapped out vehicle it quick with no questions asked I would definitely recommend these guys

Enterprise rental car have used them for years both through my work and personally great company really good employees sometimes they don't have a car available but they always try to help you keep up the good work

Came to pick up car reserved, and they gave it away. Will never rent from them again, also lady was rude. Couldn't do anything to help us get a vehicle. Terrible experience. Ruined out little weekend vacation.

Such nice people working here. They worked with my schedule and picked me up as soon as I called for a ride. Bailey is amazing! She is so kind and patient and fun to talk to. Glad I rented from this location!

I used Enterprise when my car was being repaired. I had specific requirements for the vehicle and the staff at Enterprise went out of their way to make sure I had something suitable. Well done!

Hannah and Kimberly we great. Kimberly driver picked me up got me to where I picked up my vehicle. Paper work, vehicle inspection was fully informed. I would recommend Enterprise to anyone

The vehicle had some scratches and dents that the rep overlooked until I pointed out. It also needed new tires so I wasn't too comfortable driving to Phoenix. Luckily nothing happened.

Very helpful customer service. Went above and beyond making sure everything is transparent as well as following up with our insurance to make sure there would be no surprise charges!

Brittany and her staff have always treated me very well. I have rented from them weekly for the past 5 years and have never had a negative experience. I would not go anywhere else.

Want to do a shout out for Logan. 5 stars for excellent service with detailed explanation and knowledge of the entire rental process and communication! Excellent customer service!

Poor customer service. They failed to provide me with a car rental. Kia had made this arrangement for me because my Kia engine locked up. Don't waste your time with this company.

When my car was totaled the easiest part was getting my car rental. They also gave me a reference to their used car sales and I bought my new used car there!! Thanks Enterprise.

Picked up car a Bode aircraft at Double Eagle airport in Albuquerque. Bode and Enterprise were very helpful with my reservation. I will use them the next time at Albuquerque.

Insurance rented a car for me, got to the agency and was told that the insurance company could not make an appointment and the next appointment was in a week. Useless place.

I had great customer service!! Thank you Yvette for all you help, great attitude keep up the great customer service !! Thank you Michael Oliver (manager) you are the best !!

Edit - I did receive a very nice phone call from the regional manager regarding my rental. I appreciate them taking the time to review teh situation and make things right.

This particular office of Enterprise has always come through for me and my business over the years. Time and time again they exceed expectations in service and quality.8

Location is a little difficult to identify since its tucked in between some car dealerships. Customer service is great! Polite, attentive, efficient & friendly staff.

The customer service at the Westside location was horrible Dino was so very rude and I can’t believe that this company has someone this bad working with the public.

Great service. The only down side is, there isn't a night time drop box for the keys. If you're going to return a vehicle, it needs to be during business hours.

Really the staff did a good job making up for whatever their dumb computer system was doing. Very professional and kind. Had an overall good rental experience.

Just plain first rate. This has to be the best experience I've had, and I've rented hundreds of cars all across the country. This is where you want to go.

I had an issue with the windshield wipers, but it was made good by Enterprise paying for the repair and they also gave me a discount for the inconvience.

Everyone was so accommodating. James and Tylor worked so fast to get me into ap car after my wreck. I'm so appreciative of them and the whole team.

Great location with friendly, knowledgeable staff. The entire experience from calling for a reservation to dropping off went above my expectations.

Finally good service from Enterprise. Car actual felt new compared to past experiences with cars that needed much needed maintenance or not safe.

Great customer service, very professional, they give you the information that you need, and make sure you're accommodated in the right vehicle.

Perfect service, friendly team. It is time that Kyle (?), the assistant manager gets a promotion. That man deserves 20 stars, every day again!

This location did not have the vehicle I reserved, but rep went out of his way to get us into something we could use. Great customer service.

We rent from this place often. It's great and you can use a debit card instead of a credit card, wich is a huge bonus for a lot of people.

Enterprise does pick you up… car was clean inside, nice car. It was a quick rental due to a car accident. Very friendly and professional.

The staff went out of their way to help me with free upgrades. Their pickup and delivery was always on time. Great people and nice cars!

Theu didn't have available cars. Had to wait for 90 mins to get a car although i had made an appointment to through my insurance company

Vehicles all over, have to wait to find out if they even have what you want. Vehicles are clean, well kept, but patience needed.

Jennifer, the manager did a great job helping me out. They all did great. They accommodated me till the end. Highly recommend.

The service was very good the car was ready when it was supposed to and the representatives from Enterprise were very helpful

Experience was wonderful and everyone was so nice and helpful. Customer Service is important to them. Hope they never change.

Well managed location !! Zach does a fine job with customer service. I rented a Nissan Altima and was very pleased with it.

My experience has been smooth and the reps are very accommodating, especially with my situation of being without a vehicle

Always professional, polite, helpful, and most of all knowledgeable. They will go farther than an extra mile for you.

Great Service! Easy, fast pick up, and drop off with friendly staff I will definitely rent from this location again.

Manager James was outstanding. Hassle free especially since our vehicle was out of commission and at dealership

Farmers sent me here when I had a claim and Justin at the front was outstanding. Very helpful and friendly guy.

Friendly. Agents need to make certain their clients understand the technology of each vehicle. Safety first!

Wow! Talk about service! These guys are great! Best car rental service experience I’ve EVER had! Thank you!

I have had good luck with this place... They usually are able to pick me up within 30 min to go get a car.

Had to rent a car due to an emergency. Was well taken care of, got a minivan ...nice and clean! Recommend

These guys took care of me after I had an auto acckdent. They were amazing. Very much appreciated …

Excellent customer service provided by Justin. Don't work with the blond female as she is cold and mean.

The team was great to work with, will defiantly continue my rental car needs with the Enterprise Team.

Moises Lebron Amazing Crew!!! Love coming here to pick up my rental car. Always clean always fast.

Expensive and I swear all the cars I've been in smell like potato chips and swamp butt. Hmmmmmmmmm

I can rent anywhere for business but I go back to the Westside location for the customer service

Great customer service. They even offer a ride back to your residence within 10 miles of store.