The recent experience I had at this establishment has left me profoundly disappointed and frustrated. On August 5th, 2023, I visited Exclusive Furniture Store with the intention of purchasing a combination bedroom set that included both a dresser and a chest. During my visit, I made my requirements explicitly clear to the salesman. After considering various options, I finalized my decision based on the repeated assurance from the salesman that the bedroom set would include the necessary chest. It was crucial for me to have the dresser and chest together to accommodate my children's clothing. However, the subsequent sales process was marred by confusion, misinformation, and a notable lack of transparency. The rapid discussions and handwritten calculations, along with items being rewritten multiple times, that transpired during this 2.5-3 hour financing process left me increasingly uncertain about the details of my purchase. My dismay deepened upon the delivery of the furniture on August 8th, 2023. Not only were the delivered items unwrapped in transit, broken and mattress torn, but they also did not correspond to the bedroom set I thought I had ordered. This was when the delivery driver made me aware of Exclusive Furniture's grave mistake of writing the wrong items for my order and not including the chest, which was integral to the purchase. Taking time off work during lunch to address my concerns at the store on August 9th, 2023, I found the manager's response to be wholly unacceptable. The manager informed me that the corrected bedroom set I desired was available, albeit at a $200 higher price point than the set I unknowingly agreed to purchase. He credited the $200 difference, but even with this correction, the set would not include the necessary chest. Why could they credit $200 but not credit the amount to get the chest as promised! He claimed it was impossible. He offered to send someone to "fix" the torn mattress threads. Furthermore, I immediately called Exclusive Furniture's customer service to address my concerns. However, my interaction with their customer service was disheartening. The representative lacked empathy and failed to acknowledge the gravity of the situation. I was informed that the best they could do was schedule a delivery for August 11th, 2023 (Friday), failing to take any meaningful steps to address my concerns about the unethical sales practices and the delivery of incorrect items, and inability to deliver today despite the same-day delivery promise as advertised on TV and radio. My preferred resolution would have been honoring the same-day delivery promise as advertised, with the inclusion of the chest at no additional charge. This would serve as compensation for the inconvenience and the unethical sales practices that coerced me into purchasing an incomplete set. It is pertinent to stress that during the financing conversations and the ensuing confusion, I repeatedly inquired about the inclusion of the chest. Each time, I received affirmative assurances, which further exacerbates my frustration. I firmly believe that my experience highlights several deficiencies in Exclusive Furniture Store's business practices, including unethical sales practices, misleading advertising, and inadequate customer service. As a consumer, I expected honesty, accuracy, and trustworthy service, all of which were regrettably absent in this instance. In my own experience in various industries, companies go far above the norm to settle issues like this. As a family business it is concerning that this is how they operate. As I reviewed the BBB I found that there are similar complaints filed there. If I owned this company, I would want to do more for a wronged customer who is taking time off work to address issues created by their company. The way the sales are unethically completed, it seems like they are really hurting for money.

I had the pleasure of working with an exceptional saleswoman named Jojo during my recent furniture shopping experience. Jojo's expertise, warm demeanor, and dedication to customer satisfaction made my shopping journey truly remarkable. From the moment I stepped into the store, Jojo greeted me with a friendly smile and a willingness to assist. She took the time to understand my furniture needs and preferences, demonstrating an in-depth knowledge of the products available. Jojo's insights into the quality, materials, and craftsmanship of the furniture were invaluable in helping me make informed decisions. Throughout the selection process, Jojo's patience and attentiveness stood out. She never rushed me into making a choice and provided valuable guidance to ensure that the pieces I selected not only matched my aesthetic preferences but also fit comfortably within my budget. Jojo's dedication to customer satisfaction was evident at every turn. What truly impressed me was Jojo's exceptional customer service. She remained accessible and responsive, promptly addressing any questions or concerns I had. Jojo went above and beyond to ensure that I was completely satisfied with my choices. Thanks to Jojo, my furniture shopping experience was not just efficient but also enjoyable. I left the store feeling confident in my selections and grateful for the outstanding service I received. I wholeheartedly recommend Jojo to anyone in need of furniture expertise and a top-notch shopping experience. Her professionalism, knowledge, and commitment to customer satisfaction make her an invaluable asset to your team.

Customer service with the warranty is horrible! I emailed 3 weeks ago (6/12/23) about my child's bed being broken as per the policy. Never got a call. I called on 06/27/23 because no one ever called. I was told that I would receive a call the next day by the warranty department. On 06/28/23 the same representative called me back stating that the person handling warranties was not in and she would have them to call me upon their return the next day. Instead I got a text message at 2:05p on 06/29/23 stating they had slots available in the next 2 days. I agreed to today (6/30) but asked for a time. I was told they wouldn't know so I asked for a 30 minute call ahead. Today, at 9:48 a (while at work) the automated system verified a 12p-5 window. I agreed to it thinking I would get a call ahead as requested via text on yesterday. You guessed it, they just showed up. When I called to complain, the manager essentially said since I agreed to the 12-5p tineslot (less than 2 hours ago) I was notified of the delivery. Never apologizing for the inconvenience of my son's bed being broken for 3 weeks without so much of an acknowledgement then when I do get communication for a last minute repair, I can't get the common courtesy of a 30 minute call ahead as though now I'm just waiting for them to come. I spend too much money with them to receive this type of service. The manager and since of the salesman at the 99/ Grand Park store knows me by name because of my purchases. Never again.

I’m so disappointed, this is my 5th time buying from Exclusive Furniture and I never had such bad experience, they delivered the wrong sofa and I went to the store and told the sales person and she told me that she had send an email to the corporate office and that they will exchange the sofa for the one that I actually purchase and is going to be a month and I’m still waiting and I want to have my house inauguration party and I can’t because I have that sofa wrapped ready to be taken. I bought the wireless charger sofa recliner and they brought me the previous model that does not have a wireless charger. I already called and visit the sales person and she keeps telling me that the corporate office takes a long time to solve this issues but is not my fault they delivered or order the wrong sofa. In the first picture you can see the actual sofa with the wireless charger they have on display for sale at the store and the second picture the actual sofa they delivered with just a regular charger. I don’t know what to do, I think I going to contact the BBB or a lawyer because this is taking too long to be solved. I just updated this store to 3 starts because they did resolve the problem but it took them a month!!

Hello - anybody out there, anyone concerned about the customer, anyone care that customer credit score is suffering because they've been sold bad quality, manufacture defected furniture and expected to pay for it. July purchased sofa/love seat - noticed pillows had lines and elbow markings on it and defective on side of love seat, noisy when you move around sofa/ l love seat. Called corp early Sept- no response. Called again and said someone would be out on 24rd - and a man from Care Team came, took pictures said it was mfg defect. Went to store on N fwy spoke to Mgr Landon. Told me to look for something else - couldn't find anything that didn't look defective. Landon said another Mgr would reach out. Nope - called month later to corp again and they reached out o Landon who called me to assure someone would follow up with me. It's December and NO CALLS TO REACH OUT TO ME. Called Friday D8th to corp with my complaint - as of today Dec 12th no one has reached out to me. I am demanding my $200 layaway amt be returned to me they pick up this furniture (second request) and they straighten out my credit with Synchrony Bank. Poor and disgusting customer service E

Purchase experience was fine but the so-called warranty is a joke. I tried to contact them regarding the warranty on a broken frame on my daughter’s bed. The loft bed collapsed in the middle of the night but thankfully she wasn’t injured. When I called they asked me to text pictures. They then responded that this part wasn’t covered, even though it specifically says in the warranty that the frame is covered. Then they said that it was out of the 1 year warranty, which is also not true. I called for a manager, who never returned my call. The wood is poor quality to collapse like it. I won’t shop at exclusive furniture in the future.

We needed a couch and began our search at this store because it got the best reviews on Google. Now we see it was for good reason. We were greeted by Kaynesh Williams and she had such a nice easy-going manner. She allowed us to browse without feeling pressured, and was always available if we had any questions. And all the free bottled water we desired! (because it’s hot in Texas!) She also threw in a free promo gift we didn’t even realize we were getting. We will certainly return to buy a bed and will request her assistance as well. Kay certainly represents what great customer service should be!

This is a great place! It will be my 1st stop next time I'm furniture shopping and I will recommend to everyone. Easy shopping experience. The clerk kept an eye on us but let us do our own thing and was never pushy. Wide selection of sofas and loveseats. Frozen margarita or wine provided. The pricing exactly what I wanted to pay, around $900 per couch (the range offered was $600 - $3K I think). I am very happy with my selection. The check out process and delivery scheduling was straightforward and satisfying. Delivery was on time, the 2 guys very accommodating.

Today was another great experience in the book as we shopped with EF. Jorge and Ace provided EXCELLENT customer service- they listened, accommodated, and understood the assignment. Honestly, I have been doing business with Exclusive Furniture for years and it's time for my family member to experience top notched service as well. If you are looking for quality furniture/mattress and a great experience while shopping please stop by and ask for these guys. Here is a previous purchase that has lasted over 7+ years. I can attest to the durability of the furniture.

Ms. Kay was very welcoming from the time we walked through the doors, introduced herself to us and was very professional throughout the whole process. Mr. Bobby came to assist us as well, very professional also. We wanted to leave to get some other items elsewhere, but they managed to convince us with the items in the store, went extra mile to keep us comfortable in our choices and payment plans. Both Ms. Kay and Mr. Bobby were simply excellent in customer care. We were offered refreshments too!!! The store looks very clean also.!!! Thank you very much.

Ace helped my wife an I find a mattress to ease us into our dreams at night! He was knowledgeable of the benefits of the mattress and we found the perfect one! Then Kay came in and aided us in finding a new living room set. We found something that will be durable against our three boys and our little princess! They both seemed to work magic! We are so appreciative of their professionalism and knowledge about the products they sell. When you come to Exclusive Furniture, come and ask for Ace and Kay!

The best attention I’ve ever received right from just walking in. I came with my husband to take a look at the prices and was greeted by Tavares. They were about to close but he managed to give us the best attention and we ended up purchasing our dream bed frame that we’ve always wanted. All thanks to him for making us feel special and for his amazing energy and spirit right from the beginning to the end. Definitely became our #1 furniture store and we plan on returning 100% for more furniture

The service when we bought a living room set was excellent in May, the next day after delivery the thread began to unravel on a sofa, I called immediately because they told me that if anything happened in the first 72 hours, they would solve the problem themselves. It's been 4 months and they haven't solved anything, they tell me that in 15 days, 1 month passes and another 3 weeks and so on. I am disappointed in the place. I hope no one goes through what I am going through with this company.

We purchased over $3500+ over a year or so! The salesperson was aggressive to make the sale he made lots of promises they could not deliver on!! They told us our sectional was all leather. That is not the case! The leather is starting to stretch and develop holes, and seating is starting to slump down on one side...We would never recommend anyone to buy furniture from exclusive furmiture... Their furniture is similar to something you find on street corner!!! Please photos are forthcoming!!

I visited the Southwest freeway location today and was greeted by Jaslyn. She was able to assist me with making my purchase today. She made the transaction very smooth as this was my second time in because I’m not an impulse buyer. I appreciate her patience and answering all my questions as well as addressing my concerns. Thanks for making my buying experience a great one! I’ll make sure to send you some referrals. Great customer service goes a long way. Oh and thanks to Bobby as well!

From the moment we walked in, Jorge, the employee who assisted us throughout the process, greeted us with positive energy and charisma while guiding us through the store. He answered each of our questions with knowledge and professionalism. He is also fluent in both Spanish and English. His guidance allowed us to purchase our future home furniture. Bobby, the manager, also assisted in the process. His assistance made the buying experience feel smooth.

I am writing this review while i still at the store! The guy who talking to us, his name is Louis and his service is really really bad, the fact that he give us the attitude and we ask him to give us a item that in stock which not that display item in show room. We told him we can not pay a 1500 item with broken wood and scratch glass. He told us, it either we buy or not. We don’t like the attitude and the way he talk to customers.

Amazing Experience with Manny and Bobby! Me and my wife came to the store about an hour before they were scheduled to close, well guess what? They stayed 2 hours after close time to make sure we were taken care of! One of the best customer service me and my wife got after visiting 7+ furniture stores in Houston! Keep up the great work Exclusive Furniture! And thanks again Manny & Bobby for your outstanding service!

Kay was absolutely amazing ! From greeting us at the front door to walking us throughout the entire store and getting us approved for all of our furniture needs down to our monthly payment she was absolutely amazing . Her professionalism, gentleness and care for our needs was beyond my expectation. She values her customers and cares about what she does. I’m well pleased with my service and selection today.

I just want to give a big shout out to Jas who helped me so much along the way, from the time we stepped in the door we showed her one example and she it was like she knew exactly what to show us that point forward. We hit a little hiccup but we were lucky to have Eduardo come in and save the day!! Thank you so much guys for all your help!! I would most definitely come back to come shop here again !!

After going to 4 different furniture shops we finally found so many wonderful options here! Thank you so much Zaid for having the patience and care to help my mother and me out for soooo long. He was so helpful and explained everything so well after we finally decided on a living room set! Will definitely pick Exclusive Furniture as my automatic with any of our furniture needs in the future!

So, I started shopping at Exclusive Furniture in 2010 and in 2023, I’m still shopping there. Never had a bad experience and Mariel from the Humble store showed me why I keep coming back. Very professional and courteous. She was knowledgeable and put up with my crazy questions. I’ve been back before and thanks to Mariel, I’ll keep coming back to Exclusive Furniture…Were low prices LIVE!!!!

Roxy and Bobby took care of us at the Southwest Freeway location. We weren't forced into options out of our budget. They worked with us on delivery and offered different deals for quality and budget. Free snacks and play area for our 3 elementary aged childten made things so much easier. Each customer is treated with respect no matter what the budget. There is a great selection.

Great shopping and buying experience! Our salesman Eric was very friendly and helpful. He went above and beyond to ensure we got the best possible deal. Ace helped us out with the many different options in mattress’s and helped us pick the perfect mattress for our needs. All and all we couldn’t have asked for better service! Highly recommend exclusive for your furniture needs.

Been to this location for the first time and I must say how good the experience was just because of Mr Syed Ali. He was recommended by a very good friend of mine and he made sure I get what I want, his politeness and patience towards me was very appreciated. I would definitely go back to purchase more furniture and will recommend other folks to go and get service from him. Can

I definitely want to recommend Exclusive Furniture on southwest freeway, ask for Kay!! She went above and beyond to meet my expectations and made sure I was content with my mattress preference and even suggested different options that worked with my budget. Kay made my experience a lot more clear and easier. Thank you ma’am! PS. Complimentary drinks helped for the wait!

My first time at Exclusive Furniture and I was there with my wife and my two doys, just for a window shopping but because of the fantastic and amazing good treatments we received especially from the sales associate Mr. Levi and the store manager. We end up buying a Furniture that worth more than $5,000. I will recommend this location to my families and friends. Thanks

I love this furniture store so much. This is our second time making a purchase from here. The selection is big and varied - there’s something for everyone. The prices are great and they have a couple of different financing options. The best part is the lady who helped us, Kay. She was so helpful and very easy to work with. If you go in - ask for Kay!

Kay gave me the best customer service and i had the most greatest top tier experience ever!!! She’s gained a forever customer! I loved her attitude and she was very patient with me and my family. I’ll definitely recommend everyone to buy with her. She was dedicated to giving me most affordable options for my budget. Thats what i loved the most.

Absolutely love this store . The process fast and simple . They approved me in secs and I walked out w some beautiful pieces of furniture. Ask for mr. Cárter ! He will get the job done ! He is the man ! This has been the best shopping experience I ever had . They have bomb margaritas on site while u shop .. y’all need to come see mr Carter !

The Tech came out with a screwdriver! The whole bed set was 3,000$ and I paid extra for the insurance. I was made to wait all day. The window was from 6am to 6pm the tech came out at around 7 pm with a screw driver in hand! Disgusting costumer service! DO NOT SPEND YOUR HARD EARNED MONEY IN THIS STORE. My daughter just wanted her bed fixed.

Just purchased a bedroom set Manny was awesome. There was no sales pressure at all and he was very professional. He helped us choose a bedroom set and we liked it so much. Service was great and looking forward to purchasing a new living room set in the near future and of course manny is our go to guy. Thank you Manny see you again soon.

Exclusive made it pretty easy for me to get financed and plus I GOT WHAT I WANTED! That's what I appreciate when shopping for furniture to invest in! The salesman dude, Ace made it a great experience. Ace understood what I was looking for and got me there! He also suggested the pillows that stay cool! I sleep really well now, lol.

I was looking for sofa sets but were not aware of the types, models, etc. Luckily for me Syed was there and was really helpful in guiding me and felt comfortable in making a decision to buy from Exclusive itself that matched our needs and was a perfect fit for us both design and financially. Will come back for future endeavors

Third times always a charm! I love shopping at Exclusive Furniture at 59S! The customer service and attention to detail is always top tier. Kay took care of me from the time I walked in the door with her approachable and professional demeanor! She made my end of day purchase so smooth! Special thanks to Bobby for the assist!

Jimena was at the door when i walked in immediately assisted me answered all my questions and honored the listed discount I got what I walked in for. Outstanding customer service even the manager Bobby was professional and helpful. I recommend anyone looking for furniture to come to this location on 59 and SW freeway.

My girl PATTI is the absolute best! I was on my 5/5th stop of the day, just about to settle for a couch I seen at the 1st stop, until she swooped in with a bunch of info and deals. I found a great couch for a great price & was in and out in 20 minutes! 10/10 recommend Exclusive Furniture & specifically ask for Patti.

Jorje was very helpful made sure to help with any information about the furniture and provided me with some water while I waited . Led me to speak to the mattress expert. I didn’t expect to have such a great service but this was top tier , great atmosphere, great employees and wonderful service 10/10 would recommend

Tia helped me in selecting my TV stand and rug, she was very helpful in giving me financing options, Crystal the receptionist was very sweet as well when I was making the payments. Luis the manager was very patient and attentive. Overall, I’m satisfied with my experience here at exclusive. I will definitely be back.

Loved my sales representative I came in with my children took them to a play area while I looked and choose my bedroom set helped me with what I needed I want to thank you so much Ms Kay for helping me have a great experience in the store would most definitely go back for more furniture or anything in the feature.

Went to look at some mattresses and expected to same ol thing, but Ace really helped make this a much more pleasant experience than I expected. Wonderful customer service, expertise on the products he sells, and above all else- patience. Definitely will recommend to anyone I know looking to upgrade their mattress.

Awesome customer service from sales department to the managers, also got the chance to talk to mattress specialist and he got me an amazing mattress. Displays look really good hard to choose the right color and style. Also serve wine and margaritas just like the nail salon ,

Zaid and the team made my experience amazing from beginning to end! I was also helped by their mattress specialist who was very knowledgeable and also their interior designer. They made same day shipping happen for me which was close to impossible to find in the area. Highly recommend them.

Jaslynn was so amazing she was helpful and had the discounts ready for us she also was personable and relative she is easy to work with and able to get anything you need for your home even if it's not on the showroom floor I'm referring everyone to her here at Exclusive Furniture off of 59

Extremely satisfied with the service and kindness. If you are looking to get new furniture for you or the kids go see my girl patty at the Southwest location she is truly one of kind and will make sure you get what you need and want done. We are completely satisfied with our new bed set.

Jaslyn was more than great keep her word always made us feel welcomed and nice she was great for business and very informative about product and helping pick the perfect fit your home if you are at exclusive furniture on southwest fwy ask for jaslyn im sure you wouldn’t be disappointed.

I really enjoyed my experience at Exclusive Furniture it was amazing. The sales associate Mrs. Patti was great. She really helped me with my purchase process she explained everything to me and did such an amazing job. I recommend anyone to go and ask for Mrs. Patti when you get there.

Thank you Jaslyn for all of your patience and professionalism. She and her manager worked out a super deal. They work with you until you are satisfied. They even stayed after business hours to complete my sale! Kudos to you Jaslyn and Exclusive you really exceeded my expectations!

Tia and Luis are AWESOME. On top of the 3 room package, they gave me scratch off that helped with taking some money off. The table I needed Luis sat and took his time to make sure I received what I wanted. Tia was very patient with me as this is my first time buying furniture.

Jaslyn and the other team members have supreme customer service! They are all very professional and have great interpersonal skills! The Manager, with his great sense of humor, has created a great environment aimed to please customers! That’s why they are Exclusive Furniture!

First time here and my boyfriend and I were looking for furniture for a new apartment and we were greeted and helped by miss Kayla! She was absolutely fantastic and very helpful and patient, friendly and I most definitely recommend you shop here with Kay! So worth it❤️

Kay was so helpful to me and my family since we first walked in. She helped my mom furnish her first home from the dining table to the mattresses and living spaces. I definitely would ask for her when you walk in if you want to walk out with fairly priced furniture!!

Kay was fabolous! She walked us through the store and helped us find the perfect living room set. Then Ace came in and help us find a mattress to aid us in a better sleep at night! THANK YOU BOTH for your professionalism and expertise! We appreciate you!!

Calvin and Lorenzo went above and beyond to help us purchase our sectional and mattress. Most importantly, delivery was within the next 2 days. Good luck finding delivery within the same week anywhere else. We definitely recommend Exclusive Furniture!!!!

I love this location! Jorge did an excellent job helping us out today picking out a recliner for my Dad. I love the no pressure sales attitude and how easy going everyone is. Great store with amazing prices! You will not be disappointed shopping here.

Great Experience. The sale representative Kay Williams was kind, friendly and had a ton of patience. She wasn't rushing us nor did she ever pushed us to get something we didn't like. We had come here before and will continue coming in a near future.

I visited Exclusive furniture southwest location and I had an incredible experience with Patti and Luis. We found everything we needed at a great price. We are even getting design service for FREE! Please ask for Patti when you visit the store.

Kay was great,her custumer service skills are beyond great.she made us feel at home and very relaxed,this was a fun shopping experience thanks to her. Kay is very knowledgeable and friendly. If you come here ask for her,you won't regret it.

I had such a wonderful time coming here. Eduardo greeted me immediately and helped me get a couch and rug on my first visit. I really appreciate all of his work and helping me figure out what I wanted/needed. A wonderful establishment!!!!!

I have been buying from exclusive furniture this location for the past 15 years. The furniture is quality. Customer service very accommodating and friendly. They called several times to make sure everything was good with my delivery. And

I had a great experience. Kay and Ace helped me out tremendously. I came to purchase a bed for my daughter and they treated me and kid’s excellent. We thoroughly enjoyed our experience… and got an adjustable base.for the parents. Thanks!

Everything is great when you are purchasing furniture. But when it is time to reach them regarding your warranty everybody goes ghosts because the quality of their furniture is not holding up. I have been trying to get in contact with

I just purchased my dream bedroom and a mattress from Patti at the southwest location. She was very professional and informative. The best part is that I get my furniture this weekend. Please ask for her when you visit this location!

Really enjoyed my experience today with Jojo. She showed me exactly what I was looking for and was very knowledgeable. Can’t wait for my items to be delivered! They have quality items at a reasonable price. Will definitely be back.

Don't recommend!! The costumer service is very bed we bought a bedroom set and the night table was broken, they send someone to fix it but he couldn't. They are not replying don't want to return or change the product!!!! …

So helpful and understanding! I came in to get a new sofa and left with it and 2 mattresses! Such a good and knowledgeable group of associates! I will continue getting more things from Exclusive! Zia’s is a real asset to the team.

My sales person Jimena was amazing. I’ve dealt with her on two occasions and each time she made my buying experience great. The prices are reasonable and the funiture is great quality. I will definitely shop with Exclusive again!

I visited the SouthWest location and Patti helped me find the perfect mattress Ann’s adjustable base. Everything was in stock and being delivered in just a couple of days. Please ask for her when you visit this location!

Kay and Bobby were attentive and extremely helpful in our furniture buying process. We were able to get what we needed at an affordable price! Highly recommend coming to this location and speaking with Kay and Bobby!

Thank you for your excellent customer service Jorge @ SW Location! Me and my family are very happy with our purchase! Prices were great! We even got a a few extra pieces that were not on our shopping list …

I had a great experience purchasing a dining set with Kay and Nina. Nina was nice but still new but assisting. Then Kay came in and closed deal. Kay answered all questions and gave a demonstration and we was sold.

Can’t say enough about Exclusive Furniture! This is our second time purchasing from Exclusive and again, we received excellent service! Thank you For always providing great quality and service! We’ll be back!!

Had a wonderful experience from the minute we walked in the store all the way till furniture got delivered, Terry and Ed were very pleasant to work with. I would definitely recommend exclusive furniture.

You have to get over to see Ace at the Southwest Freeway location of Exclusive Furniture! He's a great salesman! Very knowledgeable and good service. I'll be making my next purchase with him for sure!

Hey guys Kay and Ace were simply amazing. I have shopped Exclusive Furniture many time; however todays customer service was by far the best Inhave ever received when shopping at Exclusive Furniture .

I just bought a whole house full of furniture from Patti at the southwest location. She gave me the best deal and I get my furniture the same day!! Please ask for Patti when you visit this location

Kay and Ace made this visit easy and being truthful was a plus! I came in and left satisfied with the outcome of my visit…because I got me a mattress some furniture!! Customer service at its best!

I visited exclusive furniture southwest and Patti gave me the best furniture at a fantastic price. The good news is I get my furniture this week. Please ask for Patti when you visit this location!

Excellent customer service! Tia and Luis were so helpful! Tia was so patient with me and made my process a breeze. I definitely recommend this location if you want a painless and easy experience!

Ms. Kay is the best salesperson in the store, she did not rush us to make our selections and help us to get exactly what we wanted.. We highly recommend her!!! Thank you Kay …

So I got this dinning table set and the customer service was amazing they helped me out. Yuri helped me out she was very negotiable and she was very friendly. I really enjoyed her service.

Ziad excellent sales person he went out his way to satisfy myself and wife and closed the deal. Edward the store manager was excellent also he made sure we received all our discounts.

Thank You Jorge for your excellent customer service! Me and my family are very pleased with your services and purchase! May God bless you always! From: Nelson Joya & Family

We had the amazing experience with Diamond and Carter. They really helped us with our bedroom set and Diamond really knows her mattress. She got us the tempur pedic set.

Kay and Ace did an amazing job helping me pick out my furniture for my new house! They have made this transition from Louisiana to Houston easy and amazing!! Thank you!!

This is the second time I've purchased from Patti at the southwest location. Please ask for her when you visit exclusive fur inure. You won't be disappointed!

Brought a friend to Exclusive Furniture for a mattress. Sale associates Ace and Patti were a great help and extremely knowledgeable. 10/10 highly recommend.

Love the selection so many beautiful items to choose from. Much better than Star furniture!! Ace was very knowledgeable with his mattresses …

Ziad was super helpful and was there when we had questions but gave us space to look around and enjoy the store! Will be coming back for all my sofa needs

I had an amazing experience shopping at this location! I was greeted by the manager Eduardo and he provided excellent service! I will definitely Be back!

Just awesome!! My 2nd time buying furniture from Exclusive Furniture. Love the prizes they offer. 1st time I received a free TV and this time $500!!

I bought a set for my room and loved it. Jaslyn was our sales person and was very helpful with us throughout the whole process. Will be coming back.

Syed Ali took wonderful care of me. He helped me find exactly what I was looking for and made some amazing recommendations. My place looks amazing.

I just got the cutest bedroom set and a comfy mattress. Patti helped us out and she was great! Please ask for her when you visit this location

Ziad and diamond? I think that’s the name of them. Overall he was a great helper to accompany my dad and I. It was a great experience. 10/10

Mr. Ziad was very helpful and great to us. He went above and beyond to get us a great deal on our furniture. We’re coming back to get more.

Sales representative Syed Ali Provided great customer service and I would highly recommend him as he knew exactly what we were looking for.

Tia and Eduardo made my experience amazing! Very helpful and attentive. Definitely will be coming back for more furniture because of them!

Kay was wonderful! Gave my family superior service with a smile! Sold us more than we were even expecting with a great deal! Loved her!

Great customer service, as well as prices. Syed and Greg were exceptionally professional and attentive. We're definitely coming back.