ZERO STARS. The WORST quality of furniture. Trying to get someone to help from RTG is a joke. Purchased a "leather" sectional in which we were repeatedly told, when asked, that it was genuine leather on all areas you touch. So everything but the back of the couch should be leather. Ok. Understood. This is the FAKEST genuine leather. We specifically wanted leather because we have pets and our last leather sofa lasted YEARS and was great. As we were moving into a new home we wanted something new of course...wrong. This couch has worn down to holes in multiple seats and shows wear in other seats in the short year we have had it from normal sitting. Your jeans will scratch the color off immediately. We have had a few spills and cleaned it but it does not clean well and a smell lingers as if absorbed immediately. The recliners bend and are so fragile they could break at anytime. We do have warranty but trying to get someone to help us...it would be easier getting help from a toddler. We get NO WHERE. Absolutely the worst experience and worst product for the amount of money we paid. Complete WASTE of money. I was warned but decided I really liked this sectional...which by the way is not a true sectional as we were told in the store. There is no way to connect the 3 pieces as they had in the store. Ok we did a little more research and that was on us for believing the stupidity of the sales reps we spoke with...who obviously just wanted the sale. We are now out of our hard earned money with a sectional that looks like it has been ROUGHLY used for 10 years. We take care of our furniture and our last couch was used for 10+ years and had less wear on it than this one. Do not buy from RTG. Worthless. GO WASTE YOUR MONEY ELSEWHERE BECAUSE THE QUALITY IS A JOKE! RTG needs to take responsibility for the quality of the material used on their products.

Well.. we found what we wanted online and just went in to buy it to ensure we liked it in person..likely the easiest sale of that salesman’s life. First delivery, the entertainment center was broken… ok not a huge deal, annoying but not the end of the world. Where things took a turn. Store said “we’ll refund your delivery” then proceeded to call an hour later and apologize and say that they actually weren’t going to refund delivery because of no notes from customer service?!? Not a good look. Second delivery showed up and once again our entertainment center was broken now for the second time. And… I took off work to accommodate a delivery exchange for a non-broken one and now customer service says they’ll refund the $49 delivery but that’s all they can do. $49… for an $1800 sell second time screw up not to mention the delivery was over an hour late and the guys didn’t speak English …no other accommodations… you’ve lost a customer for life. When your food gets messed up at a restaurant they’ll comp it or make it right. When you buy from Amazon and they get it wrong they make it right… your team did NOTHING. How cheap and bad customer service can you be? UPDATE: HORRIBLE. That message below led to “Zoe” not doing a THING! I don’t want an apology I want this made right!! Guess what! We’re now on hold AGAIN for customer service for a 4th broken delivery!!

First time ever visiting a rooms to go and I was simply blown away. First of all super clean and smelt wonderful. Second the salesmen did not follow us around like a lost puppy dog. He let us brows and look around and let us take our time. Every once in a while he would come up ask if we were okay or hand any questions then off he went bebopping around doing his own. But when we needed him he was right there! So very friendly and helpful. I don't walk good due to health issues and I have to hold onto my fiance's arm to walk and no one in there made me feel like I wasn't important or even looked at me like I was weird. Treated me like a normal human being and I am so thankful for that! I super positive experience with everything about this visit from the store to the associates to the buying process. Our salesman explained every single thing to us and did it in a manner to where you can understand. From the buying process. What charge is for what. How the warranty works how long the warranty is. It was amazing. If your looking for furniture please don't hesitate to go see Edwardo!! He is amazing and will make you feel like family!

Please! Please! Please, go to RTG for your furnishing needs. They are flexible and let us break up a set because our living room can’t hold the entire set and tables. Our sales person was AH-mazing, THANK YOU MARY DAVIS 10 star service on a 5 star scale! So we ordered that 3 seater couch with all the bells and whistles, just ordered in grey! That is our accent chair and pillows for couch. And guess what…ordered and paid today-will be delivered by end of week so absolutely AWESOME and we will be back for more furniture needs!!! Here is a kicker…We also ordered two new barstools because the other set we purchased from undisclosed retailer (EF where low prices live) a little over two years ago and the stand to raise and lower stool bent/broke off. I actually was looking to invest in them and purchase but no, no not anymore!!! So I normally do not do reviews because it is usually talking someone up to garner business but glad I did the review!!! Next purchase entertainment console to hold tv and electronics!!

The store and the sales person where just fantastic. It was delivered with a defected leg which was sent via mail right away. As far as service to repair the leg - well that's another story. I only had access to the sofa until June 1 as it's in a home that is a rental and tenants moving in. They tried to push off the repair for 2 weeks. Finally got them to agree to come before June 1 and waiting for 4 hours for them to show up. They never did. No call, no text, nothing. I called them and they said the driver "had an emergency and tried to call but got a busy signal" which is a total lie since my cell beeps in when another call is coming in. Then they wanted to schedule after June 1 ( which is when they originally wanted to schedule). They said they couldn't come until then. Now I have to inconvenience my tenant and wait ANOTHER 4 hours and hope they actually show up this time.

I won’t be purchasing items from rooms to go ever again…. When the delivery came, they brought the wrong pieces to my bed after thoroughly reviewing the order, and initialing at the store that that was, in fact my order. The delivery drivers are incompetent and they don’t know how to assemble your bed when they get there or hook things up appropriately. It took three weeks for me to get the appropriate parts and when they were finally delivered, the delivery driver stopped at the door and said they won’t be able to assemble it because they have to leave the parts in the garage where they found the previous parts still in their original packaging (Hu? … are you kidding me?).. when they left, I spoke with someone from rooms to go, and they stated that the delivery drivers were supposed to assemble the bed when they left….

I purchased the Nanton Park Gray 3 piece king upholstered bed. Aesthetically the bed is nice. The frame is poorly built and does not support the weight of the mattress. The adjustable legs are 2 pieces made of plastic that slide on wood flooring and bend no matter the amount of times they are adjusted. You have 48 hours to figure this out yourself or you will be past the return policy deadline. A “tech” is able to come out and if they deem the bed defective then they will replace the bed, that’s as far as that goes. Rooms To Go is quick to let you know that they are not held accountable for the way the bed was built, that that is the manufacturers responsibility. But again, you must figure that out within 48 hours of having the bed. Highly disappointed in Rooms To Go and will not be a returning customer.

My family and I went there a few weeks ago to purchase furniture. Unfortunately, I have to say that we had an unfortunate experience with our salesman. I believe his name was Kai (though I might have spelled it incorrectly). As salespeople, we understand that their job is to sell, but we soon realized that everything he told us was a lie. The furniture we purchased was supposed to arrive a month later, but he claimed he could make an exception and try to expedite the process. Surprisingly, there's no such thing as that. What’s more, he added a warranty to our purchase without our permission. I just wanted to let you know that if you encounter him, be very cautious and don't believe everything he says. I'm giving two stars only because I know there are some honest and hardworking employees there.

Do Not Shop Here!!!! We bought an adjustable California King bed from Rooms To Go and it was to be delivered on June 24th. When the bed came in, it did not have the right base, so it could not adjust up or down. It also didn't have the legs. So basically, we paid almost $4,000 for a futon. The 2nd delivery today was supposed to fix those issues, but the delivery people said the base was wrong and they did not have the legs. The base was actually right, but they didn't know that and then the person we talked with also said it was wrong. So if they don't even know their product, how is the customer to trust them? Rooms To Go said it would be another 2 weeks to fix the issue. We have returned it and will be finding another company that can deliver the correct product in a timely manner.

My wife went into purchase a dining room set [Floor model $975]. earlier this afternoon.[9.2.23]. Salesman David Lucadou explained that he would throw in the delivery for free which also included a 3yr warranty for $1195. Come to find out, delivery is free when your purchase is $1200 or more. At the end, we were charged $119 for the extended 3 yr warranty. My wife was extremely happy as she finally found the table she actually like however didn’t notice the $120 charge until i she showed me. Of course, Management from R2G didn’t care and didn’t honor it. “Either return it or pay for it, that’s the only options, no one here, not even the GM has rights to discount “ blah blah blah. Very disappointing from a customer service stand point.

We ordered the Nanton Park Gray 3 Pc King Upholstered Bed and let me tell you it's the worst piece of furniture we have ever received. The frame and supports are poorly and cheaply made. They do not support the weight of the mattress no matter how level you get them they always bend. On top of that you only have 48 hours to go figure it out or else you'll be stuck with it. We've had the bed less than 30 days and are now stuck. Customer service was of no help and made it clear that they(Rooms to Go) are not responsible for how the bed was made. But they are quick to take your money. I do not recommend this or any of their products since they don't stand behind them. I will not recommend them and will not be a return buyer.

Very disappointed in the coordination of the delivery. They arrived 1 hour earlier and said the dispatch will wait 15 minutes as I was around the corner. As I arrived there within the 15 minutes of the dispatcher calling me there was a sign that said 'Sorry we missed you' on my door. The driver did not even bother to call me like other furniture delivery people do. The only time rooms to go could reschedule was another 2 weeks later! That's a 4 week wait for a very expensive sofa which I paid extra for shipping. There are serval places with much quicker lead times and more responsive delivery crews in the area. Take that into account before paying all that money for something that's 'in stock'.

Horrible beds, customer service, and particularly this store has extremely rude workers. I wanted to get one of the worker's name to report him to the manager because he was yelling at me and he told me a fake name and even called me a 'Karen'. They do not honor their return policy. I ordered two identical beds. One of them was fine but the other one had a noticeable manufacturing issue meaning there seemed to have been some layers missing. The bed was completely flat and sunk in. There is no return policy concerning a manufacturing issue. And you cannot request a return until 30 days after you had the bed. Lol. So you have to keep a defective bed before you can make a complaint.

I have made the worst mistake purchasing a sofa sleeper sectional from Rooms To Go. The arrival was long (3 months) and split delivery. They send one out of the 2 pieces sofa incorrect. Store manager Amy was unhelpful and rude. Only solution was given to pay $200 difference due to the price of the correct sofa piece. I feel like it's not my fault that the order number was placed incorrect and it's not fair when I paid the whole amount of thousands of dollars the same day of purchase. NO RETURN POLICY!!! so now I have to sit down too uneven color and unfinished sofa sectional. Makes me upset every time I look at it.  I will never purchase or recommend from Rooms to Go!!!

Rooms to go customer service is AWFUL...living room set purchased in March is breaking down, I need an afternoon window for service technician to come and see damage (cushions breaking down and arm broken from barely leaning on it) but because i live in 77521 zip code, they only come in morning for service, even though i request afternoon, i am always told you only come in morning to my area, awesome customer service, they should be proud of their Amazing Customer Service. I regret spending $4600 for lack of quality furniture, i should have spent more money and purchase the Love Sac modular set instead of their knockoff modular. Wish i could just return it all.

I have always liked Rooms to go. Today I visited the one near Baybrook Mall in Houston, Texas. I was needing a mattress for my daughter. I had the best salesman Bryan E. He patiently took us around mattresses 3-4 times and explained each one in full over and over until I finally decided on the one. No pressure to buy a more expensive mattress he just gave us all the options. I would highly recommend visiting this location and asking for Bryan. He was very professional and friendly and had a great personality. Thank you Bryan for helping me with my purchase. The pleasure was all mine!!

Positives : The delivery date was as promised The sales person was reasonably transparent with the price and options to choose. Negatives : The delivery guys were supposed to put the boxes inside the homes as we had prepaid for the delivery. But they were delibarate in trying to get more money to put the boxes inside the home. For high price items delivery is free/included elsewhere in Costco, galleria etc. RTG seems to either pay less to their delivery folks as they resort these tactics. The price for the item is higher compared to other places for the same quality. When you include the entire cost.

Overall the experience here was a huge inconvenience — was given a time frame of all day for a mattress to be delivered, was delivered way past the frame late evening which wasted our time and was given the wrong mattress. Furniture came with some scratches and imperfections. Next delivery for the right mattress was almost a bust, they said they almost couldnt make the switch to give me the right one. Thankfully they could switch so finally gave the right one after a week or two. Honestly both stars are for Eduardo who was so helpful in-store and a great sales man.

I would caution anyone getting a king-sized bed frame from Rooms To Go. They do not have proper support to hold that large of a mattress. The one we got has collapsed TWICE, luckily no one was hurt. And so far their customer support hasn't been the greatest. I was offered a $30 refund or $50 store credit for a $600 bed that I had to fix, because their guys couldn't put it together correctly. They went up to $150, and that's it. They couldn't have cared less. Great job, guys.

Bryan Easton talks so much doesn't even know he's selling you on products he's a very good and patient with all our confusing questions and the back and forth my husband and I do.. he's so good he sold us a bed in a box without us even realizing it .. dying well all jokes a side he deserves a raise and employee of the month for real .. made the experience joyable and this place will be our first stop shop for now on when we are on the market for our home

Sales professional Kevin Torres was so patient, friendly and knowledgeable. He listened to me and took be straight to what I was looking for. Showed me lots of options and explained not only the prices but knew everything about the brand and quality. He was amazing and made my shopping experience a breeze. I purchased a dinning room set for me and a sofa for my son. Can't wait for delivery and definitely a new customer

My family's shopped here before a few years ago for a mattress for my mother. Great experience. There was no change this time. This time I needed a new bed. I believe the gentleman who greeted us was Kai. Warm friendly & showed us where in the store we needed to go. Then we met Marlone who was great in helping me find just the right mattress. The delivery guys were professional, friendly, & fast. Another great experience.

Have ordered May times from them received a bench didn’t come with a hardware wait three weeks for them to send me the hardware for the equipment never showed up came to the store the local branch where I bought it gave me hassles about returning it different days that I have to wait for them to come pick it up or I could drive an hour and a half to distribution center and drop it off completely worthless

Diane Harris, Sales Associate helped me during my visit. Her years of experience in sizing up my needs was spot on. I came in looking for something on line, and disappointed with it on the floor she offered some recommendations. They were more “age, style, & financially” appropriate. Beautiful, elegant pieces without breaking the bank. Thank you Diane. They were pieces I might have otherwise overlooked.

Very good customer service! I fell in love with this bed for my daughter. Since it was Labor Day weekend I got it on sale so that was a plus! Luckily they had it in stock at the warehouse so we had to go pick it up in katy. Kyla Lewis was very friendly and she helped me a lot and had a lot of patience while showing me different mattresses that would go perfect with this bed! I highly recommend them!

Mary is the best! She went way above and beyond to help me out and sat down with me and went out of everything and made sure everything was ordered right and above all she was very honest with delivery dates and didn't hide anything from me like some sales people do...over all the furniture is exactlyyyyy what i wanted and I couldn't have been assisted any better.. Thanks Mary Davis!

I bought a reclining sofa during their Labor Day weekend sale. Linda Tran was great to work with. She wasn’t overbearing and allowed us the time to look at all the sofas we wanted. She answered all our questions and helped us determine which package was the best based on our needs and budget. I’m just waiting on the new set to get delivered, but the purchasing experience was great!

Fantastic. We got lucky to have the manager, Sam, to help us. The others were busy and still did their best to help us while helping others and went to find us help. He explained everything and was very considerate of my mom who is in a wheelchair. I just wanted a bed frame and left with extra stuff because I just couldn’t help it haha Can’t wait to go back!

I needed some new furniture for a remodel. I spoke with Marlone, who was awesome! He’s hilarious, and at some point we were talking about random stuff, not even the furniture lol. He never tried to push anything, was very respectful and again, hilarious. If he reads this I hope he doesn’t think I’m joking, he really was great. Would recommend Marlone!

We just made our second visit to see Mary and once again she did an amazing job. We will definitely be back to see her soon. After a few issues.. ( on our part) Mary & managers Pam & Amy have made sure we were happy with our purchase they went out of there way. As said before we will be back to purchase in the future. Thanks again ladies for your help

We went in to look for a couch or sectional but Bernie, our salesman, was awesome and ended up getting a whole living room set. He was amazing and got us exactly what we needed and matched exactly what we wanted. Next time I go in I will be looking for Bernie. Loved the stressless transaction. Worked with us on every aspect of the buying experience.

My husband and I are moving to a bigger house and needed all new furniture. Mary was absolutely amazing and extremely patient as we figured out the best option for our situation. She did not try to push us into buying more than we needed and made herself completely available to answer any questions. We will definitely return for future purchases!

Our salesman, (sorry, I don’t remember his name), was absolutely the most helpful salesman we’ve ever come across. He was knowledgeable, insightful, he directed us and then left us alone to look and talk for ourselves. We made great purchases because of him. I hope you can look on our account and see who it was and give him a raise.

I would like to thank Kai for his perfessional experience with helping my wife and I find the perfect mattress! He is very knowledgeable and compassionate about his job and his ability to help people. We will definitely reach out to Kai when we get ready to buy more furniture in the future. Thank you very much for your blessings today!

The last time we did this it took over three hours. This time the salesman was personable, friendly and could tell what we wanted. The whole process took about 90 minutes from the time we entered the building, met the salesman, made our decision, finalized the purchase and left. This was a much better experience than we had before.

Anthony was incredibly helpful from the moment we walked in. He explained all options, asked questions and gave us our space to look around as we preferred. He was right there when we needed him and made the entire buying experience painless, quick, and simple. I'm extremely grateful for his help and outstanding customer service.

As soon as I go inside the store Diane was welcoming and instantly ready to assist us for any questions or concerns. Giving a small explanation of the furniture that I wanted she instantly knew what I was imagining both style and affordability. Highly professional and honest not afraid to speak her mind which I truly appreciate.

At first I walked in, and I didn’t like how one salesman attacked me with his sales tactic. I ignored him, and found a boss guy who sweetly gave me another sales associate by the name of Mary! Omg she did great wasn’t pushy and I got a great deal on a dining table! Thank you so much for your business and great patience with me!!

Great selection and reasonable prices. I recommend Eduardo as a sales rep. He does not pressure you but goes above and beyond to make you happy. The only reason I did not give five stars is because I wanted to buy a chair, but it was not in stock, and would not be available until July. I would, however, give Eduardo five stars.

Lee Jiles was a sale professional. He was patient and a great listener and provided me the customer with everything I wanted. He did not try to oversell me or push products on me that I didn't want or was it necessary. He made the experience pleasurable and I would definitely come back to see Lee again. Way to go rooms to go.

I am not one to usually write reviews however, Bernie was amazing! If you are looking to purchase new furniture and need someone to explain to you the do’s and dont’s he’s the one!! He was patient, sincere, and actually cared about our purchase. I would definitely recommend him to my family and friends. Thank you Bernie!

Mr Kai was very helpful in assisting me on purchasing my new living room set. He made sure I found the right pillows to accompany it as well. Additionally he assisted me in choosing the right type of rug and one that would look awesome with my new furniture. Top notch customer service, very pleasant and professional!

Upon arriving was greeted by HUDA, she has great customer service and very helpful! Finally decided what we wanted after the second day and she patiently helped us BOTH days!! Very detailed oriented and professional! Prices are great definitely recommend!! Ask for HUDA you wont be disappointed!!! Shes amazing!

Lee Jules was very helpful and patient as I needed to find furniture for my guest bedroom for family coming in for the holidays. Lee helped me find the best deals Rooms To Go had to offer for what I was looking for. It was late and I never felt rushed nor pressured. Thank you for a great shopping experience!!

Bought a new mattress at Rooms To Go. Anthony was great. He showed us a variety of mattresses and let us try them all out. Explained the differences between them and was very very knowledgeable and helpful. I would definitely recommend Rooms To Go. If you go there be sure to ask for Anthony

Save yourself a headache, customer service is horrible. Sales people are great but when something gets damaged you're on your own. The extended warranty you can purchase also gives you the run around. Furniture is cheaply made. I was a long time customer, but they've lost my business.

Lee is a great and will allow you time to walk around and find what you are looking for. We truly enjoyed our time with him. Never pushy - never over our shoulder - and he even worked on our purchase the next morning to get our delivery date pushed up!!!! You have to ask for Lee!!!!

Got the wrong configuraion on my sectional sofa. I wanted the configuration that they had on display but still he made the wrong order. So now i have to keep the one they game unless i want to pay a $300 plus deliveri fee to change. Like if it was my mistake in the first place.

Our salesperson, Kai was amazing! We came in but he let us look around by ourselves. He came by a few times to check on us and then we bought a new bedroom set from him! Thank you Kai for not being pushy and all in our face! Best furniture shopping experience in a long time!

Kai was so great with helping us choose a couch! He was very informative and did not hover which we greatly appreciated. He gave us some options, allowed us to walk around and browse and then he helped us secure our new couch!! 10/10 experience. Keep doing a great job Kai!

Leonard was great helping with my purchase. His knowledge of the product line and familiarity with the pickup process at the warehouse is invaluable to me and other patrons. Thank you Rooms to Go and thank you, Leonard, for making the buying process easy and worry free. .

This is the second time we have bought furniture here and used Kai as our salesman! He is AMAZING!!! So knowledgeable, personable, kind and funny. We will continue to always ask for Kai. He’s is AWESOME! Make sure to ask for Kai when you go to Rooms to Go Friendswood! :)

Love love love working with Roxane her patience and dedication is amazing Also, we got the chance to meet Kai and purchased our new bed set thanks to him. The man don’t look passed 50! *inside joke* Really good character! Such a great team at rooms togo. …

Had such a great experience. Kameron was so helpful and knowledgeable. My husband and I went back and forth on 2 different living room sets and he was so patient and kind. It truly was like having a friend help find the best fit. Can’t wait for our delivery!

It was a pleasure having Eduardo being our salesman. During the process of buying our new dining room set, we could tell he loves what he does and who he works for. A family man through-and-through, and attentive to your needs. Thank you for everything!

I had an awesome experience at Rooms To Go with Lee! He assisted us with finding the perfect sofa for our home. Made it so quick and easy to buy and schedule delivery date. Highly recommend coming to Baybrook location. They will take care of you!

We had a very positive experience at Rooms to Go, especially with Mary! She was extremely helpful and was very patient. She even helped us move tables and couches around the store so we could better envision what our pieces would look together!

I purchased a tan living room set in 2012 from a Rooms to Go in Houston. I also purchased a matching recliner for ~900.00. This year the recliner begin peeling and bubbling in certain areas. It is just my wife and my self, so this furniture

Customer service was good when buying the living room set also not a problem with delivery but the leather couch we had for almost a year started fading called talked with someone left messages, emailed,called again talked with someone else

Lee was very excited and patient while assisting us with finding a new living room set. Lee gave honest, tailored, and thoughtful advice. He even stayed late to help us get exactly what we wanted and never once did he make us feel rushed or

Me and my friend had an exceptional experience. Bryan was extremely awesome and helpful And Tony was very helpful with detailing the different mattresses and prices. Awesome customer service ! I recommend the Baybrook Rooms To Go location !

Eduardo was fantastic. Answered all our questions and showed us exactly what we were looking for! Great prices, great financing and the quality of furniture really is better than many other stores! Definitely recommend! Thank you Eduardo!

Spent to much money for them to mess up delivery not once but twice and it’s still not here. Two days of work lost due to their incompetence. I keep getting the run around. They never take blame for their own mistakes. NEVER BUY FROM HERE

I had the pleasure of working with Bernie at Rooms to Go, and I couldn't be happier with the service he provided. Bernie's expertise and dedication were truly exceptional. He helped me find the perfect style and size of furniture, going

I had a great experience with buying my new bed frame and mattress today with Kai's help! He was so helpful with finding me the best mattress. Kai was extremely knowledgeable with the mattresses and knew what would work best for me. He

Kevin is a wonderful asset to this location! He was very professional, informative and fortunately for us, was not pushy. We are having out mattress replaced under warranty and Kevin assisted us and walked us all over the store to try

I wasn't home when the delivery happened, but my brother was there and he didn't notice anything. When I came home, I noticed a scratch on my wall and was shocked. There were multiple cracks on my marble table, I'm very disappointed.

I was helped right as I walked in, very friendly staff and very knowledgeable as well. They have a great selection and I enjoyed choosing what I wanted. Anthony did a great job helping me out.This will definetly be home store!

I Recently Bought A Couch, Mattress, and Bedroom Set From Rooms To Go BayBrook Store# 2302 My Sales Associate who got Everything taken Care of was (KAMRON VITAL) He Did An Excellent Job he was Very Patient With me, Super Fast

Quick and easy furniture buying process, without any pressure. Leonard was great, making sure we got exactly what we wanted and explaining the delivery process clearly. I would recommend this Rooms to Go store very highly.

We purchased a bed, and so far it has been a nightmare to get the bed right without damages. Footboard and rails damage from the beginning. This is the third time we are trying to get the bed replace to correct the issues.

Mary went above and beyond to provide an absolutely incredible sales experience. I’m beyond excited to receive my new sectional, and I can promise I’ll be back to shop at rooms to go whenever I need additional furniture.

Went in to find furniture to furnish an entire house and Mary the sales lady was very helpful and taking the time with getting me what I was looking for with the budget and delivery I needed. Great services and prices.

Lee was great. He moved furniture around the store to match with other pieces. He even was able to change our delivery date to accommodate us. He was the best. 5 stars. Prices are good and they have a great selection.

Kai helped us shop for a new couch and made it such a wonderful experience! He helped me find exactly what we needed and was super patient and not pushy at all. 10/10 would come back to rooms to go to shop with Kai!

Very Friendly staff and respectful. Linda let us look on our own and then when we had had questions she joined us and answered our questions. Very easy process. We were able to buy our sofa. Thanks Linda!!! ❤️❤️❤️

Mary was absolutely an amazing salesperson. She was very knowledgeable about what I was looking for and assisted me with my purchase to complete my living room. I will definitely do business with her in the future

Our Salesman, Kai was very informative and knowledgeable about the furniture we were interested in. He was not pushy but instead was very friendly. This is one of the reasons I enjoy shopping at Rooms to Go.

Kevin was very helpful today. We were looking for a sofa and love seat which we found. Kevin explained everything we needed to know. We also ordered a Purple mattress We really appreciated Kevin’s help.

Went in to Rooms 2 Go to test out a bed, and after speaking with Kai, ended up purchasing a bed. Kai was very personable, knowledgeable, and patient. Will definitely be returning to Rooms 2 Go!

Good furniture at a great value and great service by Diane Harris. She was knowledgeable, figured out my preferences quickly and helped me map out a plan for my new home - all in one session!

Marlone did an awesome job helping us choose a bunk bed and mattress. . He gave us all the options and explained everything. He helped us find everything we needed. Great customer service!

Sales staff member "Paul" was extremely helpful today with our purchase of a new sofa and loveseat. The purchase and delivery arrangements were made seamlessly. We are very pleased .

Excellent service from Kai at Rooms to Go! He’s incredibly knowledgeable about the inventory and helped us find the perfect sofa. Smooth and efficient experience, highly recommend!

First time at rooms to go. Huda helped us through the whole process. So kind, helpful and patient in answering our questions. Never felt pressured to buy anything! Highly recommend

Sales Rep. Leonard Miletello was very courteous and helpful. He was very knowledgeable of the merchandise. Our first visit to this establishment and Have no complaints. Thank you

Miss Linda Tran was very friendly and made it very comfortable to make our purchase. I highly recommend coning to rooms to go and asking miss Linda Tran all your furniture needs.

Lee was very helpful from the day we walked in to the store, all the way to the day we purchased our sectional. He answered all of our questions and made our purchase smooth!

The service by Anthony Wickware was awesome. He took his time and showed me a variety of options of furniture to help me make an informed decision before I made my purchase.

Great service while looking for furniture today. Employees are friendly & willing to help on purchases. I would & will recommend Rooms To Gobto both family & friends. …

Keith was awesome and helpful. Really made the shopping experience easy. Didn’t pressure or use scare tactics. Really worked with me on my budget and figuring out a plan.

Rooms to Go has quality furniture and beautiful sectionals to choose from. Thank you Paul for giving us such a great experience buying new furniture for our living room!

Kai is absolutely the best! He's knowledgeable and honest but doesn't pressure you. He goes above and beyond to make you happy. We had an overall wonderful experience.

I most differently will go back to rooms to go Lee was really nice and made sure I got everything I needed and made the process faster then I thought thanks again Lee

Kamron Vital was very knowledgeable, helpful, and polite. Seem to know a great deal about what he was doing. We appreciate all of his help. God bless thank you.

Kai was awesome and got me a special piece that will look perfect for my entryway. I recommend you ask for Kai when next you are shopping Rooms to Go Baybrook.

Very great experience , Eduardo really helped us with what we needed gave us time to look and explain everything !! Really good person ,if you go ask for him

Had a pleasant experience picking out several pieces of furniture and Bernie was excellent in giving us all the info we needed to make our purchase amazing.

Mary was very helpful and patient with us. She went out of her way to make sure we were happy with our selection and gave us our space while looking around.

Lee greeted us and was extremely helpful and friendly. He made our purchase fun and easy! Highly recommend using him to help you with your furniture needs!