RUDE, RUDE, RUDE!!!!!! First of all the branch manager Kevin is so rude it’s pathetic. I reserved a Maserati for prom for my children and the car wasn’t available. However the online reservation number said it showed available when I booked it literally ten minutes within calling it’s gone. They never answer the telephone so I had no choice but to contact customer service because you can’t leave a message due to full voicemails. Secondly, I was quoted a totally different price for the of $150 originally deposit which the online the CSR quoted only later to find out from Kevin that the deposit would be $500 and up when none of this was explained supposedly Enterprise Plus loyalty members receive discounts but I clearly can’t justify the price increase for the exotic rental and needless to say you only get 300 miles and .50 per mile overage rather than the unlimited miles for the entire day at most other exotic companies. The attitude behavior here from both the CSR whom made the reservation and the branch manager Kevin was totally rude, disrespectful, nasty attitudes, and not helpful considering he informed me the reservation was just booked and it’s a busy weekend for mother’s day and he’s short staffed. All I received was attitude and nastiness. I’m also contacting corporate about the branch’s behavior and the poor level of customer service. I already own a Mercedes so why would I need to rent one for prom for the kids. When I specifically asked if they had a Maserati available I was told it was available then for the branch manager to get nasty like basically you called and booked at the last minute so whatever type of behavior. I definitely don’t recommend this location to anyone considering how I was treated. I would literally be using all the 300 miles to drive from the North side to pick the car up and take it back this is a horrible deal and they’reripping folks off. Customer service here is crappy and who would want to spend their money in a place like this and be treated so poorly. He mentioned to me we’re in Buckhead and we’re not apart of the other Enterprises as if that was supposed to mean he was talking down on me like I’m beneath them seriously. Thanks but no thanks horrible service and I cancelled my reservation because I won’t support a company that treats me badly. Check out Milani Rentals they’re a lot more nicer and affordable too.

The Piedmont Road location has the best customer service I have experienced in my 20 + years of renting vehicles. Throughout these many years Enterprise has been my first choice when renting a vehicle and this location exemplifies the qualities required for a five star rating. I am always impressed with the manager-trainees, the shuttle drivers, the on-site manager and the clean cars. The complimentary pickup service is phenomenal and the loyalty program and promotional specials are icing on the cake. From their convenient locations, to the wide array of vehicles Enterprise leads the pack. I have tried other rental companies but if you’re looking for a pleasant, easy and simple experience when renting a vehicle then Enterprise should be your first choice.

Disappointing - The vehicle itself was great. The customer service not so much. Enterprise prides itself on the "we'll pick you up" motto. I returned the vehicle early in the morning when the location opened and asked to be dropped off at work. The agent got my work location information and said it'd be a 30 minute wait. After I'd waited, the agent told me that the 7 miles to my job was too far, because it would take her out of the office for too long, and she could only take me within a 2 mile radius. She told me to make arrangements for someone else to pick me up or she'd drop me off at the train station. When she left me at the train station she said "I hope you're not late".

I cannot adequately express my gratitude and appreciation for the staff at Exotic Car Collection by Enterprise on Peachtree in Buckhead. They worked with me on providing a rental car over a fairly lengthy time during which my car was under repair from a car accident. The folks there - especially Denorah (I'm sure I misspelled her name) -- went out of their way to provide customer service to me that far exceeded my expectations, including bringing to my office a garage door opener which I had inadvertently left in the rental car when returning it. They were thoughtful, punctual and extremely nice, without fail. Thank you very much.

I needed to rent a 7 passenger minivan. The messages I was receiving from most of the websites, was that availability of minivan vehicles were low due to a surge in requests during the month of July. There were some available, but the prices were close to $500.00 for the 4 days that I needed it. I decided to reach out directly to this location as I had recently had a very good experience with them when I rented to take a Girls Road trip to Florida. I was thrilled when they had a nice Dodge minivan in line with my price range of less than $350.00. Thank you Enterprise on Piedmont.

HORRIBLE HORRIBLE HORRIBLE! We had made a reservation to rent a car for our wedding. Reservations were made for 2pm pick up. They close at 2pm. We arrived 10 min before the scheduled time and they were already closed. Now why would you schedule a pick up for closing time?!?! Never did we get a courtesy call asking if we were coming or follow up afterwards. We called enterprise headquarter and were quoted more then twice the amount to pick up another car 1 hour away from the location! Ruined what was suppose to be a memorable time.

I rented a car from the Atlanta airport location. It was a Porsche 911. It had a problem with the gearbox. I drove it back the next day and they would not give me a refund not even a partial refund. They told me the shop would look at it and they would get back to me. Not a single word. Very poor service. Most likely the car has been banged up. Will never do that again. Get your act together enterprise exotics! Also please do not ask me to contact customer care I already tried that and no one really seemed to “care.”

I had the most horrible experience! I made a reservation 3 days ago only to get to the car rental location for them to tell me that they didn’t have any card available. The rep stated that they were out before I reserved and didn’t know why I was allowed to get a reservation. She had no empathy and made no attempt to remedy the situation, very unprofessional. This was a big event and I needed a vehicle only to be turned away on the 11th hour and to think I’ve been a loyal member for 20 years. Absolutely horrible!

The customer service is horrible .. I still haven’t received a call back after leaving several voice mails it’s been almost 2 months and the voice mail is ghetto !!!! Like what kind of company is this .. And plus my daughter has prom coming up and I been trying to get in touch to get a car ! And nobody contacts me back ! Wow ! I even sent in the car insurance info still no call !

Great staff who were friendly, cared, and were as helpful as they could be. However, they didn't have the car (or any remotely similar cars) to my confirmed reservation. Overall - if you want to reserve a car and know it will be there, I'd choose a different company/location. If you want to rent from a location and gamble whether you'll get a car or not, this is the spot for you!

Exotic car Enterprise location on Piedmont Road was great. The Enterprise location on Roswell Road is absolutely horrible ! Twice, they have not had cars available even with a guaranteed reservation and this last time it was going to be an hour for a pick up when I live 1.2 miles away from the location.

Wow.. I have read some of the bad reviews and I'm shocked.. I have been dealing with Kevin and Victor since 2014 and I have 'never' had a problem with them or the customer service. Always the best with me. I rent from her all the time.. from the vette to the Escalade and I always get what I ask for...

Kevin and Vic gave my wife and I great customer service. We rented a 2017 Corvette Stingray for my birthday and they went above and beyond to make sure we were happy. I will for sure be renting with this location again.

This particular Enterprise location was wonderful! Everything about the experience of going in person and seeing the car. I was treated with so much respect it was all in all a great experience!

FANTASTIC!!!! I was treated so well by Imran and Charles that I will CERTAINLY rent from you again. Top notch customer service! These two went above and beyond my expectations. THANK YOU!!!!!

One of the guys gave us one price for Porsche' getting up there he said he didn't think we could get when asking him why did he tell us a different price. Very prejudice and unconcerned!

Victor and Chase are very professional and excellent to deal with. They made the whole process very simple and I was on my way quickly. Looking forward to my next rental!

Rented from a lot of different companies but Kevin is the guy to deal with awesome service great people always takes exceptional care of his customers

Awesome experience!! They were very accommodating and rental process was quick and easy. Plan to use this location again this coming weekend.

Quianna and team at Enterprise Exotic in Buckhead did a fantastic job taking care of me. No problems.. vehicle was clean and shiny

These guys have been great. They care, attentive to customers. With reservation I was in and out. Very friendly and trying hard.

Greeted warmly. Fast check in/out. Nice driver to MARTA station. Reasonably priced. Would rent again in a heartbeat.

Always a great experience with enterprise, I rent about once a month and they always deliver the goods so to speak.

I value my relationship this enterprise. Just as with all of my past dealings here, they really took care of me.

Took advantage of the Piedmont Road location. Excellent customer service. Will use them again.

This location of enterprise provides excellent service and takes good care of customers.

Apathetic staff and poor communications make this a poor excuse for customer service.

The car was awesome, the customer service was great and they delivered the car!

Quiana is the best!! No one better. Responsive, fast, helpful, zero complaints.

They had no one working and they told us we had to come back in the after noon.

Friendly staff, clean car, good rates, extended hours, could not ask for more.

The customer service st this rental location is rude and unprofessional.

Adam is the best! Great experience-excellent customer service.

Always positive ..........never a negative experience!!!

Very good customer service! Interacts and satisfies all

Friendly staff! Easy in and out and very accommodating.

Great experience, Great staff. Extremely satisfy

Great customer service at Peachtree location!

Great vehicles and great customer service

Had good experience with the upgrade.

Great service, staff and people.

Incredible customer service!

Great and attentive staff.