1st time eating here. What a pleasant surprise. They appeared to be busy, however that did not stop them from saying hello, the First Lady that took my order, with everything going on behind her she was very courteous. Then the lady who cooked it was also right on point. Her second hand talent shined because of her first rate customer service. I got a picture perfect burger, literally looked just like the pictures. It didn’t stop there. I was still hungry so I ordered some more. Get this.! The next lady who helped me was also very nice. Ordering was a breeze and she said all the things you should say, working a front counter. Picking up my second order. And I’ll be darned. Not only was he very nice, he also seemed to know exactly the right time to pull my onions rings up. If you like to stuff fries or onion rings in your mouth as soon as you get them, like I think most people do. The good ones should burn your mouth. That’s exactly what that first onion ring did. Awesome!!! All and all with the 4 employees I interacted with directly. Perfect! It wasn’t fake, over the top, or excessive. Nor was anyone rude, inconsiderate, or pompous. Great all star team.
Food: 5
Service: 5
Atmosphere: 5

We've been to this location before and had a good experience but this time was terrible. After waiting 5 minutes for a cashier someone finally came to take our order. They spoke so quietly and the music was so loud that I had no idea what they were asking. When I asked them to repeat it, I got another quiet question. After receiving our overpriced food, the drink machine had no ice. We finally figured out that you had to ask one of the few people running around in the back to give you some ice from their drive-thru. The ketchup dispenser wasn't working either, so we had to request packets. With less than a spoonful in each packet, the 4 they gave us were not nearly enough. We had to keep going up and catching one of the busy workers every time we wanted another. The bathroom had no soap dispensers but instead had a bottle of commercial hand soap that I was able to get a couple drops from to wash my hands. Then, when a customer dropped a cup of soda on the floor, the staff put a caution sign by it and left the soda there for the rest of our visit. We had wanted to get some dessert but quickly left because of what a terrible experience it was.
Meal type
Lunch
Price per person
$10–20

The staff steals the general manger is very rude the store is dirty don’t eat there they don’t use any soap to wash there dishes eco need to shut them down there still using the dishwasher with no type of cleaning supplies and they do it after 5 when they are not suppose to they serve old meat that’s brown or grey and smells and moldy buns I personally seen it they have roaches crawling all over everything including inside the food and yes they still serve it they serve half done burgers they still be bleeding I can go for days and post pictures so if you want the bubble guts I suggest you don’t eat here and I promise you nothing is clean in that store it may look like it but it’s not the manger name is Charlie she bald headed with a nose ring and some weird colored hair she is so unprofessional and doesn’t know how to properly run a store

I wanted to take a few min to share my experience at the Freddy's at Beach and Suni Pines. Personally, I've always believed you can tell everything about a company by the way they treat their employees, and by the way they treat their customers. The manager, Charlie, and associates Allison and Travis exemplify both of them in spades. They were genuinely happy, kind people who went above and beyond for my order. They made me feel like my little order mattered; like I mattered. I wasn't just a "order #37?" as a paper bag was slid across the counter- which is what one almost expects from any kind of fast food nowadays. They are all assets, and I hope they are regarded as such. Thank you, Jack Harris
Meal type
Dinner
Price per person
$10–20
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Sandwich

First impression is that the patio area we walked through smells strongly of urine...maybe is used by people as shelter overnight. All of us (4) ordered combo meals that include drinks, only to find out after we paid that the CO2 was completely out for days and you couldn't get any sodas. The employee never said anything and when I tried to ask for a refund for drinks, the employee told me no because drinks don't even add cost to combo meals (NOT true!). No ketchup in the ketchup dispenser. Food was okay. Nothing amazing but not bad. Floors were greasy and slippery...felt like you were ice skating through the restaurant.
Service
Dine in
Meal type
Lunch
Price per person
$10–20
Food: 2
Service: 1
Atmosphere: 1

I ordered three things at their drive thru. I had to wait 10 minutes before I was even at the speaker to order and had to wait five more minutes there. Then I waited again at the window. I ordered a concrete made with vanilla and strawberry and banana. And two mini identical sundays with 1/2&1/2 chocolate and vanilla with hot chocolate and strawberry. Instead they put the chocolate in the concrete and the concrete was so melted I couldn’t even call it a shake - it was basically sweet milk and not even how I wanted it flavored. The Sundays were wrong too. I left my receipt because I will never go back.
Price per person
$10–20
Food: 1
Service: 1
Atmosphere: 1

Have visited a few times. Consistently the slowest service of all "fast food" restaurants I've visited. The food is salty and pricier than it should be for the quality and quantity. Unique seasoning to the fries, though the salt unfortunately overpowers other flavors. Appreciate that they offer concretes on the menu though they were closer to soft serve consistency than concrete consistency.
Meal type
Dinner
Price per person
$10–20
Food: 2
Service: 3
Atmosphere: 3
Parking space
Plenty of parking
Parking options
Free parking lot

I just wanted to take a moment to give a special acknowledgement to the General Manager Angie and her staff. My experience was exceptional. The food was perfect, hot and fresh. The food suggestions by hostess were great. Freddy’s locations are the only place in Jacksonville Florida that has Vienna Hot dogs, which is a midwest staple. Thank you for my wonderful dining experience. My family and I will be back for years to come.
Service
Dine in
Meal type
Lunch
Price per person
$30–50
Wheelchair accessibility
Had nice wide spaces to get

I've been to Freddy's in other cities, and this is by far the worst one yet. Most Freddy's are friendly with good food. This Freddy's is more akin to McDonald's. The staff seemed to be bothered by my families patronage and got my order wrong. It took almost an hour to get the right food. They added the "remakes" to the end of the order line. About 15 orders went out to the drive thru before they started on mine. McDonald's would have been the better choice, and cheaper.
Meal type
Lunch
Price per person
$30–50

I brought my elderly parents here for the 1st time. My 1st impression was not favorable. It was warm and humid, the floors were incredibly slippery due to the cleaning substance they use and they were out of lids for the small/med drinks. My father uses a cane and almost slipped and fell immediately upon entering the building. On a more positive note, my parents and daughter did enjoy the food, though it was a bit pricey. The employees were friendly and accommodating
Food: 5
Service: 5
Atmosphere: 2

First time at Freddy's and won't be back. Fries good, milkshake pretty good, jalapeño burger decent at best. Chicken sandwich was horrible. It looked cooked but I can only describe the texture as what I would think a raw piece of chicken would have, (like rubber)and tasteless. When I got home, I took a bite and gagged. Went right in the garbage. The drive through person was great.
Service
Take out
Meal type
Lunch
Price per person
$10–20
Food: 1
Service: 4

Food is fresh and the staff friendly. Being from Chicago and knowing frozen custard and butter burgers, this place is definitely a chain with chain-like quality. Burgers and fries, while good and fresh, are really more akin to Steak n Shake. The frozen custard was tasty, but the melt factor was HIGH. Like, we struggled it was melting so fast. The portions are HUGE with the custard, which left me more full than I anticipated. The portions in the cups are of their "mini". Huge....

I waited 15-20 minutes at the drive thru just to order my food. Every time id try to get their attention i was told sorry about the wait theyd be tight with me. Not a single person in front of me. By the time they got around to me no less than 6 cars had gotten out of line behind me. No idea how they make money. I love Freddy's food. But I will not be coming back to this location.
Meal type
Dinner
Price per person
$10–20
Food: 4
Service: 1

Kudos to your beach blvd store - we ate inside for dinner and it was super clean and the staff was all super nice. Unfortunately someone had puked all over the men’s room before we got there and my husband had to let them know but the shift leader/manager went in and cleaned it up immediately and I’m sure that wasn’t easy for her. Just wanted to let you know they’re doing a great job :)
Service
Dine in
Meal type
Dinner
Price per person
$10–20

The only downside here was the people working behind the counter. They definitely seemed to not want to work. The tables could be wiped down better. Lot of crumbs and sticky. Food was great and custard was good to.
Service
Dine in
Meal type
Other
Price per person
$10–20
Food: 5
Service: 3
Atmosphere: 4
Recommended dishes
Frozen Custard
Parking space
Plenty of parking
Parking options
Free parking lot

How disappointing! It was my first visit ever. I ordered the hamburger on a lettuce wrap. I've never seen a burger that thin! I also couldn't believe it was cold as I waited 10 or so minutes on the order- they were not busy at all. I was only one of two cars there. I wanted to love this place so much but $7 for a cold, thin, small burger- not again.
Service
Take out
Meal type
Lunch
Price per person
$1–10
Food: 1
Service: 4

After waiting for over 5 minutes just to order in the drive thru someone finally took the order, only to have to sit at the window for another 10 while 2 employees sat outside smoking and the other employees just stood around, not sure why we were waiting, food was not only incorrect but also cold. Awful service, if I could give zero stars I would.
Service
Take out
Meal type
Lunch
Price per person
$10–20
Food: 1
Service: 1

I love Freddy's but I doubt I'll be back to this location. Rude staff, long wait time, melted concrete in newly, not-advertised smaller cups, cold fries halfway full, and a tiny, soggy "crispy" chicken sandwich. Parking lot was near empty and I was the only person in the drive-thru. Oh, also couldn't redeem the points on their "rewards program" because they are switching apps???
Service
Take out
Meal type
Lunch
Price per person
$10–20

This was our second visit to a Freddy's, our first was out side of Memphis where we just had the concrete. The concrete was not as good here, but the burgers, cheese curds, and onion rings were good. The staff was nice, but the tables weren't clean. Update: check out these onion rings, someone looked at this and put them in my bag. Come on, really?!!
Meal type
Dinner
Price per person
$20–30
Food: 3
Service: 3

Food was good, service was pretty good as well. But, there were only 3 people working and one lady, I assume the manager, was way over worked, doing everything and obviously very stressed. But she was doing her job and doing it well. I just hate to see a place lacking in staff and it all falls on one person, a good employee, who will burn out and quit. Damn good double cheeseburger!
Food: 4
Service: 4
Atmosphere: 3

The order was messed up twice there was not a manager in sight or at least that’s what o was told only one grill person.I don’t even know if I was overcharged!! I will never go back you need to train people and have Managers there this was at lunch!! The girl on the grill cooking slammed the hamburger that was messed up in the trash can. I cannot believe the experience I had here!
Food: 1
Service: 1
Atmosphere: 1

Tried the new Bacon BBQ Steakburger. It's pretty good. Next time I'll ask for a little less sauce. Have a lot of napkins handy. It's a little messy! :) Floors were a little slippery by the soda fountain self serve area. The mat slipped. Almost did a split.
Service
Dine in
Meal type
Dinner
Price per person
$10–20
Food: 4
Service: 5
Atmosphere: 4
Recommended dishes
Frozen Custard, Burger

Dana was absolutely amazing! She has a great personality and beautiful demeanor. Great food and Great service is all I can ever ask for, thank you.
Service
Take out
Meal type
Lunch
Price per person
$10–20
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Burger, Onion Rings
Recommendation for vegetarians
Highly recommend
Vegetarian offerings
Vegetarian menu or section

Staff was very nice. Food was great. Simple, quick steakburgers and tasty frozen custard. I got the Pretzel Bacon BBQ and it was great. Looked just like the picture too! Only bummer was that they burned the onion rings, but everything else was great!
Service
Dine in
Meal type
Lunch
Price per person
$10–20
Food: 4
Service: 5
Atmosphere: 4
Recommended dishes
Frozen Custard, Burger

Although I do enjoy the food at Freddys I have dropped to 3 stars because I was shorted on my food, not just this time but I finally decided to voice my disappointment. If you look at the attached photo you will see a picture of the order of cheese curds I purchased today, can you tell me that this amount should cost $4??? I even checked the bottom of the bag thinking for sure the rest fell out, but no

Our first time in a Freddy's. We loved every bite. A REAL Chicago hot dog with real onions and chili. A REAL patty melt, REAL onion rings, and a REAL banana milkshake, with REAL banana in it. I would have liked the shake blended a little more thoroughly, but maybe it wouldn't been quite so real. The staff had the place spotless, and excellent service and smiles. This ain't cheap fast food, but it's REAL.

Had a chocolate brownie delight Sunday and it was very good! The other food smells great also. The person who took me and my girlfriend order and fixed our ice cream was so pleasant and kind. And on top of all of that is has a 50/60 look
Service
Dine in
Meal type
Other
Price per person
$1–10
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Hot Fudge

If not for the TON of mayo put on my birger and the oily rings my wife recieved, this would've easily been 5 atars. Take it easy on the mayo ya all!! ") seriously though, Freddy's is a good steakburger joint!!
Service
Dine in
Meal type
Lunch
Price per person
$10–20
Food: 3
Service: 5
Atmosphere: 5
Recommended dishes
Burger, Chicago Dog

Mimi at Beach Blvd., Jacksonville, FL was so sweet and professional. Such a delight.
Service
Dine in
Meal type
Other
Price per person
$1–10
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Frozen Custard
Parking space
Plenty of parking
Parking options
Free parking lot
Parking
Beach Blvd, Jacksonville, FL

I am from Michigan and was so excited to take my Florida kids. Well we walked in and the place was disgustingly dirty! We were going to go ahead and order and.the guy at the register was doing both drive through too. We finally left because it took so long. NOT his fault management do better! Such a sad thing ours are not like this!
Service: 1
Atmosphere: 1

Only one person taking orders and kept waiting 7 min before she was able to get away from the drive through. A roach was seen crawling on the wall. I was there in the middle of the day for lunch.
Service
Dine in
Meal type
Lunch
Price per person
$1–10
Food: 4
Service: 2
Atmosphere: 1
Recommended dishes
Burger

Burgers were great. Sundaes had cold chocolate flavoring instead of hot fudge and only a dab of whipped cream. Server had no idea how to make the signature turtle sundae. Very disappointing.
Service
Dine in
Meal type
Dinner
Price per person
$10–20
Food: 3
Service: 2
Atmosphere: 3
Recommended dishes
Burger

The staff are some of nicest I’ve ever been around in the fast food/quick service industry. The frozen custard I got was simply amazing. Not a 5 star though because the food just wasn’t that amazing especially the fries they are similar to shoestring potatoes, just not for me.
Service
Dine in
Meal type
Dinner
Price per person
$10–20

Its ok just didn't like having to skate around on the floor. I was very slippery. The other thing i didn't like was the custard maker was leaking and they were just putting it back in the machine
Service
Dine in
Meal type
Lunch
Price per person
$20–30
Food: 3
Service: 3
Atmosphere: 3
Recommended dishes

What can I say but yummy! My friend took me out here for my first time a few weeks ago and it was delicious. They have the super skinny fries that I love and their burgers are fresh and so juicy. I can only comment on the burger and fries as I didn’t try a milkshake or any of their other offered menu items. For sure worth checking out.

The food and customer service was great as always. I like my burgers and fries well done and they always do it. Unlike other fast food restaurants that never will cook your food well done if you ask. Also, the frozen custard (which is a type of ice cream) is amazing! It's definitely some of the best ice cream you can get.

Never had a better steak burger, never had worse service. Everyone here should be fired except the girl taking orders. No one wears gloves. BUT, the onion rings and the cheeseburger are 10/10, good sweet tea too
Price per person
$10–20
Food: 5
Service: 1
Atmosphere: 3
Recommended dishes

Great burger! Awesome girl helped us and cooked our food. Only complaint is floor was slippery like it was mopped with greasy water.
Service
Dine in
Meal type
Lunch
Price per person
$10–20
Food: 5
Service: 5
Atmosphere: 4
Recommended dishes
Frozen Custard, Sauce, Burger

Absolutely awful experience. No working soda machines. Where never told they were broken when ordering. Fries cold and stale. Burger was just ok. Took forever to get someone to help us at the register. The one guy just ignored us while filling mobile orders.
Food: 1
Service: 1
Atmosphere: 1

Restaurant seemed messy. Trash cans were overflowing, drink and condiments area was a mess. Tables did not appear to be cleaned or they had been cleaned with a dirty rag. Steakburgers were great. Fries tasted like they had been fried too long in old oil.
Food: 3
Service: 3
Atmosphere: 3

Found Freddy's on our way out of town. I had a strawberry ice cream cone. Delicious! Will make this a definite stopping place next time we see in town
Service
Take out
Meal type
Other
Price per person
$1–10
Food: 5
Service: 5
Recommended dishes
Frozen Custard

Burgers were PERFECT !!! Edges were absolutely gorgeous. A happy shout to the cook ... Jayla. She's a real asset to your company.
Service
Dine in
Meal type
Dinner
Price per person
$10–20
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes

Delicious food! Better than Culver's! Recommend the California steak burger, shoestring fries and onion rings. Fry sauce packets similar to 1000 Island dressing. ***Frozen custard!!!! I like the Hawaiian Concrete (has macadamia nuts!) with added banana. …

Waited 20 minutes for a quart of soft serve vanilla custard. The employee was short with me when I asked for my order. She continued to make other orders while ignoring me. Had to get my money back. It's disappointing, as we like the food. Won't return.
Service: 1

Food was just ok. Milk shake was runny. I would probably not eat here again for the cost outweighs the quality.
Service
Dine in
Meal type
Dinner
Price per person
$10–20
Food: 3
Service: 3
Atmosphere: 3
Recommended dishes

LIKE CULVER’S BUT NOT QUITE! Very similar to Culver’s - burgers, cheese curds, ice cream. Overall, I put Culver’s above it leading to the 4 star. Staff was great and I do believe freddy’s cheese curds are better than Culver’s. Overall very close. Good, not great.

I went through the drive-thru. The lady that was serving through the window was very nice food was excellent
Service
Take out
Meal type
Lunch
Price per person
$20–30
Food: 5
Service: 5
Recommended dishes
Burger, Sandwich

My burger and shake was very good. Especially the shake. But the dining area should always stay clean....true it was slightly busy at the drive thru but where the guess are eating should stay priority.
Food: 4
Service: 3
Atmosphere: 2

So understaffed waited 20 minutes for a concrete Mini. Music too loud, food greasy, cheese curds did not taste that good, bitter ending. Felt bad for the one person that was handling customer walk-ins and the drive-thru. Seemed a little overwhelmed. More

I had the French Onion Steak burger and it was amazing. Thank you Mariah for making an awesome .
Meal type
Dinner
Price per person
$10–20
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Burger

I've never been to a freddys where the employees are so nice , I got my food super fast and it was in best quality. The Manager in charge short Grey hair i belive her name was Angie she was wonderful very very nice greeted us as soon as we

If I could rate this place a zero I would. We stopped by around 4:30pm and the place was empty. We still waited at least 10 minutes for someone to take our order since the staff of 5 were all socializing and paid no attention to us. The

Last week was my first visit. It was a wonderful visit and I will be back soon! The Cashier who waited on me, was very patient and helpful-since she knew it was my first time visit. When I got home with our combos, I called and told the

Went here for the 1st time today,and to start off the cashier was not friendly at all. She was also rude to me and a friend with me. The place was not even busy either for it being just before noon time. So I don't know if she was just

The nearest Freddy’s to us is two hours away so whenever we find ourselves near one we always make sure to stop in. Today we walked in to learn that their computer system was down, what could have been a disappointing experience was an

Dana in the drive through is extremely professional and experienced. She delivered through service with a smile and completed our order in literally seconds.
Food: 5
Service: 5
Atmosphere: 5

Did drive threw and the workers were extremely kind ♡ also the food was amazing ! Not even a long wait ! I really lobe the fries; I wanna go back and try the custard ☆ I'm excited to order from them again! More

This place is super delicious!! My friend got the cone with the chocolate and vanilla custard and I got a vanilla milkshake with brownies and bananas. I would strongly recommend trying it!! Enjoy!

Dana is AWESOME! She’s always smiling, cheerful and goes above and beyond! She makes this Freddy’s location a real pleasure to visit! 10/10
Food: 5
Service: 5
Atmosphere: 5

Donna Robinson is the best. She makes me feel so welcomed and does an amazing job. Thank you so much for all you do for me. ❤️
Food: 5
Service: 5
Atmosphere: 5

Excellent. Fast, courteous service, nice menu, good kid's meal options, great fries. Also I asked about no-bun options and they had a nice option for me!! Will be back again soon!

Good burgers and fries. Staff was very friendly and kept the restaurant very clean. I’d recommend stopping by I know I will again as I didn’t get to try the custard ice cream!

Food is made fresh to order. The spicy french fry sauce is great. Order was ready quickly, only problem is they bring your Custard with the meal so it melts while you eat.

Friendly and fast service. Food is great! I had a chicken sandwich and my husband had a steak burger and both were awesome! We will be returning on a regular basis.

First time here got the bacon cheeseburger single woth fries...good burger and good tea!! Finished up with a mini shake...chocolate always and it was great!! More

Best experience I’ve ever had at Freddy’s. Angie and her team took great care of us. I work in the area and will definitely be back regularly for lunch!

Paid almost $12 for 2 shakes and a “medium” fry. This is pathetic. Definitely not worth going to. Don’t waste your money.

The food was okay. There was not as many fries as usual. The patty was dry. I'll try again another day.

It’s kind of like Steak and Shake Good burgers and great shakes!
Food: 5…
More

Great hamburgers!! My favorite the all time classic chocolate ice cream cone… yummy