Helping Hands Express Moving & Storage is a Mover located at 4212 Hwy Ave, Jacksonville, FL 32254. It has received 140 reviews with an average rating of 4.7 stars.
Monday | 7:30AM-6PM |
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Tuesday | 7:30AM-6PM |
Wednesday | 7:30AM-3:30PM |
Thursday | Closed |
Friday | 7:30AM-6PM |
Saturday | 7:30AM-6PM |
Sunday | 7:30AM-6PM |
The address of Helping Hands Express Moving & Storage: 4212 Hwy Ave, Jacksonville, FL 32254
Helping Hands Express Moving & Storage has 4.7 stars from 140 reviews
Mover
"This company is a scam! My original quote was for 6 hours of moving"
"I chose Helping Hands because of the rave reviews"
"I would not recommend anyone use this company"
"Helping Hands moved us from Holiday, FL to Jacksonville, FL"
"We highly recommend Helping Hands! We contacted them on a Saturday after our initial moving company screwed us"
This company is a scam! My original quote was for 6 hours of moving. I spoke to multiple people and explained I had a 2 bed 2 bath apartment (upstairs) and moving from FL to GA (3.5 hours away). I was informed of a flat rate for the move and that the 6 hours was for any packing they would do and to get it loaded in the truck. The quote was for $2480. Flate rate was $450 and the hourly was $170. I was sent an email back in May that quoted differently and called multiple times to verify the correct amount. My quote also included boxes that we may have needed for the move that we didnt use! Once they got to the destination and unloaded every thing my total jumped up to almost $2700. They did the loading and unloading in 3 hours and 15 mins. When I questioned the charge they told me I was being charged for 12.75 hours. 4 hours for the drive and then 8.75 for the move. If I was originally supposed to be charged an hourly rate for the drive also, common sense would have said there is no way we could pack a 2 bed 2 bath apartment load it into a truck, drive it 3.5 hours and unload it all within 6 hours with 3 guys. Don't waste your money and find another company! Math is simple 7.5 hours of travel + 3.5 hours of moving = 11 hours x $170 = $1870 $1870+$450 truck fee+$60 packing fees comes to $2380. So how was my total $2677.50.... Oh that's right I was charged for their $297.50 for the luch break that they took! And if you try to do the math for the original quote it still doesn't add up.
I chose Helping Hands because of the rave reviews. My expectations were exceeded! Brandon, Javon, and Adam were awesome. Brandon's leadership and customer service from the entire team was exceptional. The team communicated with each other, stayed organized, where on time and extremely friendly. These bright young men were extremely professional, giving me advice, thinking through how to lift heavy furniture upstairs. My move was two days and involved moving furniture/belongings between three locations in Jacksonville, Tallahassee, and Ponte Vedra Beach. One location had three flights of stairs, another two flights. Started early, stayed with it, always smiling and joking with me, keeping me calm and updated along the way. Sam Vinson delivered on his word, "you will be impressed with our team" I would not only recommend these guys, I would gladly work alongside them in any capacity...they were that good. If you are moving, hire this company.
I would not recommend anyone use this company. It took them about 10 hours to move a 3 bedroom home. I was charged over $1700 when i had expected many fewer hours. I actually picked up things myself and carried to the truck while 2 of the men stood around. The manager phoned me and wanted to come see the way things were unloaded into my storage shed…which was simply throw things in and stack with no order. I have many antiques and other nice items that were not covered with the moving blankets that i own. They simply stacked things which has scratched other items. I scheduled a date and time with the manager to come out. I sat all morning waiting on him and he did not show. This company is not reliable, not professional, and not trained to be quality movers. I gave one star because i could not review with 0 stars.
Helping Hands moved us from Holiday, FL to Jacksonville, FL. The guys who moved us treated our things like their own. They were professionals who knew what they were doing. Moving us was a big job. It took them several hours to load everything from our house and from our storage area. They worked hard and efficiently and showed us tremendous respect and courtesy while they worked. In addition to the excellent service of the guys on the moving crew, the people in the office helped us handle our move in an organized manner. Since we had not moved in four decades, we needed all the advice we could get. Moving is a stressful, strenuous activity and Helping Hands did everything they could to reduce both the stress and the strain we were facing. If we had to move again, I cannot imagine doing it without Helping Hands.
We highly recommend Helping Hands! We contacted them on a Saturday after our initial moving company screwed us. Amy immediately put us on the schedule for the next day. We had a noon-4. I called Amy about 12:30 as they hadn’t gotten there but she explained the window time frame. They arrived at 5:30 after they were detained at the previous job. Amy was very patient as I was getting nervous that the crew would be too tired to do our job and called her 2 more times. Mike and his crew loaded and unloaded our stuff in 3 hrs flat. The price was right and the service even better. They carried and handled our stuff with care. I would use then again, but I hope I won’t have to. Moving is a lot of work! Lol
The worst movers on the planet.,complaining as they worked opened up my boxes and I don’t understand as I see my things didn’t want to move my things to my second level, I told the lady in the office when I made the appointment that I needed a 26 in truck, 3 workers, moving from 2nd floor to a townhouse approximately 6 hours the older man was so hostile and very disrespectful to me,I gave these men a very good tip each because that the kind of person I am, if I tipped them for the quality of the job they did they deserved nothing! This company need to do better. These men don’t like moving people to second level they like only one level moves and made that vey clear
Helping Hands did a complicated double move for me in January and their professionalism, responsiveness, and careful handling of several valuable antiques were all excellent. Jesse and Jonathan were punctual and friendly and they worked efficiently. At the second delivery stop my sister accidentally fell and broke her wrist while leading them into the yard and they both fussed over her and regularly checked in with her and made sure someone had arrived to take her to urgent care before they left. This was a hard task, because I was distributing items from my recently deceased mother's estate, and Helping Hands made it so much easier to get through.
From my 1st contact with Amy until last day of service was excellent. Movers very customer friendly, arrived on time at 1st location. Sadly I had to put my household good in storage due to new location not ready. Upon notification my new home was ready phone call to Amy and my household goods were on their way. Delivery was on Sunday. Movers called to let me know they were on the road 2 1/2 hr drive. There was no breakage, nothing lost. Will use Helping Hands again if need comes up. Highly recommend let's not forget even with storage overall cost cheaper than moving company I had used in the pass.
The company was a reference from our daughter who used them a couple of times. The 3 man crew arrived on time, were professional, and worked together smoothly. Best of all, we were in a jam with a change in plans that was out of our control. The owner, Isreal, went out of his way to reschedule his teams and help us. I also want to compliment Zack on his friendly manner and willingness to do whatever it takes to get the job done. Their price was very fair as well. We provided lunch and that was the only real break they took. We have moved several times and I would highly recommend them.
Could not be more satisfied. After being told by 10 companies (mostly pool table moving companies) that they could not move my bar pool table to my second floor, Israel promptly returned my call, came out to survey the job, assured me his team could do it, and a day later the table was on the second floor. James and Jessie were amazing as well. All three guys had the job done in about an hour, and done PERFECTLY! I have not worked with any companies more professional or responsive than Helping Hands. I cannot recommend them more highly than I am. GREAT JOB GUYS!!! Thank you so much!!!
Helping Hands is definitely a perfect name for this company! We had a terrible experience with another moving company, so we were very particular about our antiques and items that we were moving. After speaking with Amy, we felt quite confident we are in good hands. But after meeting Seth and Jessie, we knew we were in excellent hands! They were very careful with ALL of our personal property, were courteous, obeyed the COVID regulations, and were just good guys! We would definitely recommend this moving company to any of our friends and family. 5 stars all the way!
Our team was amazing! Nothing was damaged, no walls were touched, no items harmed. The guys knew how to pack a truck and drive safely. I was extremely happy with our crew (Jesse and his team). If I ever move (hopefully it won't be for a long time, lol), we will 100% use Helping Hands again!!! The price was extremely fair and the whole business was professional. If you are not sure who to use for moving services, HELPING HANDS is the go to business for you!!! Thank you so much for making a stressful time more peaceful.
Outstanding service. I scheduled them for 2 days later and they were on time, extremally professional and moved everything with no issue. All of my items got to my destination with no damage and they put everything together quick. Sometimes when getting paid by the hour they seem to take their time, these guys were very thorough and yet moved quickly and got things done. Very communicative about appointment time, arrival, breaks and getting to the new location. I would highly recommend them. Very appreciative of them.
Jesse, Sean, Johnathan and Doug came to help us do a move to multiple places. They were very professional and accommodating. We had a hiccup late in the day due to us forgetting a piece of furniture that needed to go into storage. The guys were wonderful about it and made the extra stop to add it to storage before delivering the rest of the items to our townhome. They were friendly and made the day so much less stressful for us. Quality matters and they strive to make their customers happy.
Shawn, James & Melvin were a great team and provided excellent, friendly service. They worked hard on a big job and were careful with our belongings. They disassembled and reassembled our bedroom furniture at our new location seamlessly. These guys hustled to get the job done and we are so grateful for the timely, professional, and courteous service. If you are looking for movers, save yourself some stress and get Helping Hands Express on the job! Thanks guys!
Helping Hands were exactly as their name indicates, helpful and hands-on. From my initial phone call, Amy answered all my questions promptly. On our scheduled move day, 3 polite moving men arrived on time and ready to help. They were thoughtful in listening to my instructions of the delicate, valuable equipment they were transporting. Each was hardworking and meticulous. I definitely plan on using Helping Hands again for future moves of expensive equipment.
Moving is such a stressful experience. Helping Hands seems to understand this, and went out of their way to make us happy. Our team of Chris, Jonathan, and Jesse handled our items with care and patience. Even though our furniture was extremely heavy and they had to climb stairs to the second story, they stayed polite and caring. I would not use anyone else. Everyone at Helping Hands, from the owner, to the office, to the moving team were all excellent.
I would give them 20 stars. The movers I hired bailed out. I was left in a panic had to be out that day. I called helping hands they had a crew there in 4 hours. These guys worked. They covered wall corners with material and they were extremely careful with my stuff. Nothing scratched or dinged. Very professional. The owner stopped by to check in and make sure I was satisfied and all was good. Thank you again for saving the day Helping Hands!!!
We have moved many times over the years and Helping Hands is by far the best moving service we have ever used! Jason, Shawn, and Carlos were very professional! They handled everything with care and went above and beyond what was expected! On a 90 degree day they never complained once! We will definitely be using them again! You can tell Helping Hands is a great company just based on how caring and dedicated the employees are!
We recently relocated to FL and needed help in unloading a 10' rental truck containing our possessions. Amy was able to schedule us for the day we needed. Adam, Donavan and Jerimah arrived and moved all of our goods up to our third floor condo. Updates were provided throughout the day with Amy and Adam keeping us informed of their arrival time. What great service! I highly recommend them if you need help with your move!
I had the pleasure of having Doug, Mike and Coby show up for my move. I couldn’t have asked for anyone more polite to show up. They were on time and got right to work. Without having everything as organized as I wanted, they just took it all in stride and took over. I would definitely hire helping hands express again and I would ask for these three men again. Made my move easy and as stress free as possible.
Helped me in time of need. Finished the area in less than 1 hour that I needed help with. Then dove into anything I asked for the next hour. I got way more than I expected from Chip and Mike. They were courteous, kind and did everything to take care of moving stuff for me so that I wouldn't hurt myself. Caring and empathetic since my husband just died. I would definitely use them again.
We have used Helping Hands twice in the past year. I would highly recommend them to anyone needing a moving company! The young men arrived early and moved quickly. They were friendly, polite, and professional. My father was not feeling well and they encouraged him to sit on the sofa as they moved everything else first so he could rest until they had to load it. They were outstanding!
My 2 movers spent the time on thier phone, eating, getting gas on my time going to eat without them telling even telling me then eating while working for another hour. They were Lazy, took advantage because I’m a woman.they add so many fees at the end cost me twice what it would have someplace else! Over all the only nice one was on the phone never use these people scam artists
I have to say this company was so professional and courteous. From the person who first took our call to the three movers that came to move us in to our new home. We had some furniture and items we didn’t need and they were able to take them back to the warehouse and find a a family in need. I highly recommend helping hands express to anyone needing a reliable moving company.
I had a small move but with items going to 2 addresses. Office team was always courteous and responsive by phone. Walter, Moses, and Dante arrived and furniture and shifted a mountain of boxes in under 2 hours. They even rearranged furniture at my sister’s when we dropped off some items with her. They were very careful but so efficient. Super to work with. Thank you so much!
Jesse and his team did exceptional work. They were true professionals. It was a long hard day and I never heard a complaint. They were courteous and treated our house and our belongings like they were there own. I would use Helping Hands again, and would recommend them to anybody we asks. Thanks for getting everything done and moved in one day.
Humphrey, Michael and Tank went above and beyond with our move. The communication was also on point. We suffered injuries during a car accident and they truly went the extra mile to ensure our stuff was taken care of and we didn’t have to lift a finger. I would highly recommend them and will certainly be calling them again for our next move!
Michael and Jessie were two of the nicest and most courteous helpers that we have met. They were on time and very efficient, so glad that we contact your company and hired you guys. We look forward to hiring you both again on the unload. Israel was also very professional, called me to make sure we were good for the help the next day.
These guys, Crump, Simbo and Coby were wonderful! They were punctual, respected my property, and were so kind and respectful to me. Not only did they move my furniture, they put my bed together, my heavy 3 piece wall unit, and my table. I felt like I got 3 brothers? I would hire them again in a heartbeat! Thanks guys for everything.
With sweltering heat and furniture that weighed a TON, Michael, Brian and Tank worked constantly, all the while making sure our furniture was safe, and secure. They had to unload to a storage unit and couldn’t have done a better job. Highly recommend them for any move and will be using them again in the near future! Thanks, guys!!
I had a great experience with Helping Hands Express. Doug, Gary and Keon were absolutely wonderful. They were careful with my furniture, the boxes, loading and unloading. They did an excellent job and I would highly recommend this company for any moves. Amy was also great to work with. Thank you, Helping Hands Express movers!
I highly recommend this company. They were flexible when we weren’t quite ready for them; when we were ready they came and worked very hard and were pleasant to speak with. We even had a little extra time so Sebastian and Humphrey moved more boxes either upstairs or downstairs once I knew where they needed to go. Thanks guys!
I love this company. Mr Jim is no nonsense, about getting your move going. Basic info and he’s ready to roll. I have had to move several times short distances in Jacksonville and they’ve helped me each time I’ve used them three times so far and I’m going to use them two more times for my final move! Thank you Jim and Crew.
Helping hands is really what the do!! We got injured in a car wreck a week before moving that left us with limited mobility. They went above and beyond their normal protocol to assist us in the move. It couldn’t have been easier for us. Micheal, tank, and Humphrey are the best, good people and very helpful.
We had these guys come help us move our things including a big pool table. They did a wonderful job!! Laughed and worked the whole time they were with us. Thank you to Brandon and his crew! We will be requesting them for our next move! Hands down some of the coolest, nicest people we’ve ever met!
Jason and Carlos were attentive, thorough and knowledgeable with everything we had to move. They handled everything with care and were very efficient. We will be recommending their services to friends and family; as well as use their services again in the future. Many thanks to Helping Hands!!
Helping Hands ran into a bigger than expected job with our move. They tackled it with a good attitude and professionalism. Three movers worked an 11 hour day to ensure a successful move. And they did it WAY cheaper then quotes we received from three other well-known movers. Highly recommend!
The only place that will pick up my phone call rather than to leave a message and wait for them to call you back. Mike and Johnathan were a dream team very fast but also very careful with the items that needed to be moved. If I to need a hand in the future definitely going to call them!!!
Jesse, Shawn and Zach were an amazing crew. They were fast, polite and professional. The price was the best quote we received, but I feel the quality of the work surpassed the expensive places I have used in the past. These men take pride in what they do. I would definitely recommend!
This company worked on their DAY OFF to save us after another company canceled on us an hour before they were supposed to do our move! They were efficient, well-priced, professional, and pleasant... I already recommended them to our townhouse complex and recommend them to all of you.
Michael and Tank were amazing in helping up unload the packrat that Michael and Jessie loaded. These two men are very nice and very respectful towards their customers, if i could give them 1000 stars I would because this company is that amazing especially Michael, Tank and Jessie.
On a scale of 1to 5 Helping Hands deserves an unquestionable 10. Exceptional would be an understatement. Brandon & his crew not only performed the physical move extremely well but aided us thru the emotional stress of moving. Their pricing is competitive. No need to look further
Helping Hands was a relief from the stresses of attempting to work with other companies. From the moment I spoke with Amy on the telephone, I knew I was in great hands. And…I was from beginning to end. The fellows who handled the driving, packing and unpacking deserve the most!
We had an amazing experience with this company. Walter, Dante, and Shawn were the DREAM TEAM! They quickly moved my home into the truck and into storage, were extremely professional, so kind, and so helpful. I will definitely be hiring them again when we move into our home.
Brian, Chip,Jesse, & Michael were amazing . They were Fast , professional and fun. They took all the stress out of moving.They worked non-stop and are a great bunch of guys. I would absolutely recommend Helping Hands Express and will definitely call them on our next move.
Shawn, Walter and Dante did an outstanding job moving our furniture and belongings from St Augustine to Ormond Beach! They were punctual, friendly and extremely courteous. I really appreciated there advise on unpacking/ take it slow and have wine and wind down.
That's moving company in College Jacksonville I have moved over 35 times in my 33 years of service and there's these cats are as good as the Japanese these cats are as good as Daniel Koreans and I have seen some movers and these guys are the best rock on German
I’ve moved five times in five years and never had as fantastic of an experience as I did with these movers! Jesse, Ty, Tim and Humphrey were kind, funny, professional, fast, extremely careful…I just don’t have enough good things to say about these movers.
Had awesome experience, reasonable price and no hidden fees, movers showed up on time, actually before the agreement time in front to the house, they were friendly, hard working and careful, BIG 5 star. Special thanks to ANSHAWN and NATE for great job.
They broke bag full of things. Promise a quote than charged double that at the end. Add fees we never agreed upon. Took break to eat like 30 minutes. Took their time moving. I regret using them. Most they should had charged us should had been $500.
Best packing job I have ever experienced. Very fine antiques made the 500 trip in uhaul without a single scratch or cracked glass. Un-loaders commented on the excellent way the furniture was wrapped, protected, secured and loaded. 1st rate company.
Great move!! Can't say enough about Walter and Dante, they we awesome guys who did the moving of our stuff. Be aware though that if you are having them move your TV's it cost $50 each. I was not aware and it did catch me a little off guard.
The ABSOLUTE BEST moving company around. Professional, fast, efficient, seamless and so pleasant. Helping Hands Express is the best in the business, specifically Isreal and his teams in Florida - you should definitely ask for them!! We’ve
I cannot say enough good things about Helping Hands. They were professional, fast, hard workers, careful, and friendly. Our family enjoyed time with them. Nothing was broken and they were incredible to work with. I highly recommend them!
What a great company!! They responded immediately and were able to schedule a very convenient pickup and furniture exchange for me. Sebastian, Humphrey, and Earl were an excellent crew. They were very respectful of the property and took
Both of guys that came out and helped me were very polite and professional. They moved all of my stuff in a very timely manner and moved all of my furniture into place until I was happy with where it was. Would definitely recommend!
Adam and his crew were awesome. Very professional. Worked steady. The lady who booked our appointment was very nice and professional. Will be using them again for sure. Thanks for give me the HELPING HAND that I needed.
Helping Hands Movers are great company to work with. They have an excellent crew in Jesse, Shawn and Mike. They worked quickly yet were very cautious with our things. If we ever move again they will be our first call.
Came on time. Didn’t waste our time and they helped in every way they can. We were glad they were sent to us to help us unload our PODS. They are quick and efficient, courteous and respectful. 5 stars all the way.
We are so excited to write this review! My husband and I were very impressed with the professionalism and friendliness of Shawn, Chris, and Jessie! They were awesome! We definitely will call this company again!
Jessie and his crew were true professionals. These guys know what they're doing and take great care like it's their own stuff. Definitely recommend. I was quoted a much higher price by another company.
Branden, Jake, and Jaylin were AWESOME. Super efficient and professional. Completed my move in exactly the estimated time! Great service and great price - will definitely be using for future moves.
Our crew came a few minutes before they were expected, after calling to get approval. They were pleasant, took great care of our belongings, and our home. Very professional. We were very pleased.
Daniel, Doug and Cameron were amazing today! They were on time and very polite and professional. They got the job done in under four hours which I was hoping for. They couldn’t have been better!
Professional, courteous, on time and careful. They unloaded our moving truck for us and we could not be more pleased with the service. Do not hesitate to call them if you need moving services!
I would like to highlight their outstanding quality of work, they were extremely gentle and always with a good mood and we liked most the care they took with our things. I’m very satisfied.
This was the best moving experience I've had in my lifetime. Walker, Dante, Anthony are a great team, professional, fast, careful. I hope to work with them again ! Thank you !
Nate, Dan and Seth were phenomenal. Long distance move from Jacksonville to Charlotte. They were consummate professionals and took great care in my move. Thanks gentlemen!
Amazing experience! I'm so appreciative of their kindness and their professionalism. It was the best moving experience with a company I've ever had. Highly recommend them!
From my very first interaction with them, I had an excellent impression of this company. Of all the estimates I got from different companies, this was the best offer.
Walter and Dante were extremely professional AND knowledgeable. They were on time and delivered my piano as if it was their own. Highly highly recommend this company.
Excellent service provided by Michael, Chip, and Coby. Top tier communication and items transported/placed efficiently, safely, and without damage. 10/10 Recommend.
These guys are amazing! Very fast and efficient. They handled all items with care, and the move was very reasonably priced. Great job Michael, Tank and Coby
Shawn and Daniel did a great job. Was not an easy job but these guys were great. Company was very good to work with and it was a real quick…. Thanks Guys!!!
I love these people Israel was so understanding and very nice he helped me out a lot me and my kids GOD BLESS THIS COMPANY BECAUSE THEY ARE WONDERFUL PEOPLE
I recently moved and leader was Jesse workers were DJ and Humphrey! They did a fantastic job and I am so pleased I chose them for my kind distance move!!!
Jason and his team Carlos and Moses were absolutely amazing! They were 5 mins early, and finished the job very timely! Couldn’t have asked for better!
Helping hands helped pick up a house hold of furniture. They were on time, professional, very careful, very polite. I would highly recommend them!
Dante, Walter and Sean were incredibly hard workers and worked quickly with a very heavy work load. We were satisfied with their work ethic.
These guys rock they came out to our hotel and unloaded 3 trucks and took inside building highly recommended Zach and his crew are awesome
The hot tub move went smoothly! They were on time, experienced in their job and very professional! Thanks….highly recommend them!
Professional, efficient, and went the extra mile for us. Michael, Tank, and Chip were awesome and we highly recommend them!
The team was awesome and professional. Jessie, Tank and Chip was professional and friendly. Highly recommend this company.
Michael, Chip, and Humphrey did an amazing job. Kind and extremely professional.I will use this company again.
Helping Hands made our move absolutely seamless. Micheal, Adrean, and Humphrey were great! …
Michael, Chip and Tank did an excellent job and were very professional. I highly recommend them.
Two gentlemen came to move some furniture for me. Polite and efficient. So glad I found them.
Loved having Nate Jessie and Dan. These three were professional and experienced.
Michael, Tank, Humphrey and Brain were professional and courteous. Great team.
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