Stayed on a busy time of the year, appreciate the hotel's info system and location. Check-in went smoothly considering the rush. A few important things were missed in the room and had to remind FO/operator a couple of times before they send someone over which took time but got done in the end. Had breakfast the next morning which was busy but was pretty good. The restaurant staff was extremely helpful. We had some issues post check out in terms of credit card charges and to resolve that we tried calling back to reservations/front office to reach through and discuss about it but couldn't even get through after trying at different intervals of time, which is not a great welcoming sign for us. Eventually we did receive the call back but still couldn't get clarification and we dropped from returning again to this establishment.
Trip type
Vacation
Travel group
Couple
Rooms: 3
Service: 3
Location: 4
Noteworthy details
Please check Credit Card Charges levied pre/post check out from hotel and seek clarity while making reservations about any miscellaneous charges
Hotel highlights
Great view

Our experience at the Intercontinental hotel in Adelaide was rather ordinary. The rooms felt a bit dated, relying mainly on lamps for lighting, and lacked ample power points for charging devices in the bedroom. The buffet breakfast was passable, but it didn't quite justify the additional expense. The hallways had noticeably dirty and stained carpets, which was a bit off-putting. The bed was less than comfortable, leading to a restless night and making one's partner feel like they were on an air mattress. On a positive note, the staff members were genuinely kind and attentive. Valet parking proved to be a bit challenging at times, as it wasn't always easy to locate the valet team outside. It's advisable to call at least 30 minutes ahead of time if you need your car. Overall, our stay didn't live up to the expectations one might associate with a 5-star rating. However, the location was undeniably excellent.
Trip type
Business
Travel group
Couple
Rooms: 1
Service: 3
Location: 5

I travel a fair bit and stay at hotels here there and everywhere. I've come not to expect much and I am grateful when there is a pod coffee machine instead of instant, so arriving at the Intercontinental was like, wow! Did I have the right place, this looked far more flash than the budget normally allowed! From the person meeting me at the door to take my luggage to the bathroom that had a bath.(and shower) robes and slippers. And there was a pod coffee machine, winner!!! Such great value for money! I'll never stay anywhere else when in Adelaide.
Travel group
Solo
Rooms: 5
Service: 5
Location: 5
Hotel highlights
Luxury, Great value

Lovely staff and wonderful service. The only negative thing was about dinner. Portion sizes are too small for the price. Specifically the steak. Otherwise, everything else is great. Cleanliness in rooms is excellent. Maria from Housekeeping and Tharushini (not sure if I spelled the name correctly) from the concierge was very nice and delivered great guest service. Breakfast was exceptional and the staff at breakfast was lovely and helpful. Will recommend this hotel to anyone.
Trip type
Vacation
Travel group
Family
Rooms: 5
Service: 5
Location: 5
Hotel highlights
Great value

A lovely place to stay in the centre of Adelaide. The staff at the reception are very good and efficient. This place is very close to many of the tourist attractions and the railway station,tram and bus services are just a few steps away. The Adelaide oval is just behind the hotel and you get lovely views of it if you are staying in the north side rooms. The Torrens river bank is near the hotel and walks along the promenade is beautiful. The breakfast spread is very good and the staff courteous. Highly recommend when in Adelaide
Rooms: 5
Service: 5
Location: 5

I have been staying at this hotel for 25 years. My last visit in October was a little disappointing. Lack of preparation for my arrival lead to a very long check in process and unfortunately I was not given the room type I prefer. On a very positive note the club lounge was excellent and food choices the best they have ever been at this hotel. The staff in the club were also outstanding. I also appreciated the lovely welcoming amenities.
Rooms: 3
Service: 4
Location: 5

Great place if you're visiting to attend the convention centre as it's next door. Rooms are a bit tight, and the doors sometimes block cabinets opening. The bathroom is large but the door is narrow too. Clean rooms, friendly staff and some nice places to eat. Breakfast buffet it's packed with a lot of options; I could never fit it all in. Close to everything worth seeing in the city.
Rooms: 4
Service: 5
Location: 5

Returned after nearly 15 years for a weekend stay. Hotel has excellent location, and our suite was showing its age but was well maintained, and the staff were amazing. Loved the quality of breakfasts and evening drinks in the Intercontinental Club.
Trip type
Vacation
Travel group
Couple
Rooms: 4
Service: 5
Location: 5
Hotel highlights
Luxury

Amazing location right along the river. Easy walk to city centre, gardens and sporting precinct. Rooms were quiet and very comfortable. Really nice bar area for drinks & catchups. Conference catering was ok.
Trip type
Business
Travel group
Solo
Rooms: 5
Service: 5
Location: 5
Hotel highlights
Great view, Quiet

Very comfortable hotel with great amenities. Rooms were nice but a little aged. Excellent breakfast buffet and placed really close to garden walks and Adelaide oval. Recommend
Trip type
Business
Travel group
Solo
Rooms: 4
Service: 5
Location: 5
Hotel highlights
Great view, Great value

The best hotel experience I've ever had. We came for a conference, brought our baby, we were flustered and stressed but the helpful staff made it a thoroughly relaxing and enjoyable experience. Food was delicious. I can't speak highly enough.
Rooms: 5
Service: 5
Location: 5

I really enjoyed my stay at the Intercontinental Hotel in Adelaide. The staff were professional and helpful, going above what I expected. The hotel's location was perfect for attending a conference and is also close to the CBD. I would highly recommend this hotel and look forward to returning.

Excellent service was provided from our arrival right through to our departure. The proficiency of the hotel staff was standout. We were escorted (Raymondo) to our room on an upper floor. There was a really good daily breakfast and we were … Read more on IHG

From the time we checked in till the time we checked out to go to the Ghan, we enjoy the fabulous hospitality and amenities of this beautiful venue. I cannot say enough good things about the entire staff at the hotel. I especially love the … Read more on IHG

All the staff I met during my stay were extremely helpful and friendly. Aaron, Gary, (and a few others whom I forgot to ask for their names) were very sincere and nice. The guestroom was well-equipped and extremely clean. Massive TV, nice … Read more on IHG

I had read that the Intercontinental Adelaide was dated and desperately in need of an upgrade. Yes, I could see certain areas of the hotel which could do with improvements but overall I loved my stay. The welcome from reception staff was … Read more on IHG

This Intercontinental Hotel is a great place to stay. Book the club for your stay and enjoy the breakfast before heading off to the shops, and travelling on the tram. I find this very convenient to get to the RAH. You can take a trip to … Read more on IHG

Wanted to upgrade for my second night. Room was put on hold and went to pay cash for my second night as had trouble paying by card. Wouldn’t accept cash even though I offered to pay double the rate with cash as I did like the hotel and … Read more on IHG

After a long travel day and late check-in, I was looking for an easy evening. Valet service was very much welcome and helpful staff (Midi) provided me with assistance. I checked in at the front desk with a gentleman (I believe his name … Read more on IHG

Hard product is horribly dated and badly in need of a refresh. This is more than made up for with the service from staff who were excellent. IHG needs to invest a lot more money into this hotel, especially with the far superior Sofitel nearby. More

Stayed 1 night while attending the Santas Snowy Christmas for work function at Convention Centre. Room was clean & tidy. I did request light milk on our booking special request section, which was obviously overlooked because all we found

Please be aware of their very misleading terms and conditions. We cancelled at last minute due to contracting covid. I was aware that I would lose a deposit if we cancelled after a particular date and prepared to accept that. They had

We had a wonderful stay at the Intercontinental. The room was beautiful and the location was excellent.... especially for staying for the footy. Public transportation is easily accessible and also close by. The buffet breakfast was

avoid. no customer service. they email and cancel bookings. good luck getting a refund or another room. corporate con artists. will have to dispute booking charge via my bank. flag inn would be better, or a caravan park. More

Third stay here. The staff are always lovely, particularly in the Executive Lounge. Great views over the river and right next to the main railway station and tram service. One of our favourite hotels anywhere. More

Check in was easy ...staff were amazingly friendly ..room was outstanding and clean and to top it all off a delicious buffet breakfast . A wonderful and relaxed experience all round we will definitely be back

I like my “John Wick” experience so much that I am choosing to stay again for my next stay over EOS. Congratulations to all the staff. The front staff’s fabulous! Thank you … Read more on IHG

Stayed in a Club room which was upgraded to a Riverview room on the top floor which was very good with a pleasant view of the Adelaide skyline and the River Torrens. … Read more on IHG

Room was a bit average with terrible doors into the bathroom. No booklet of information so lucky I turned on the TV where the information is. Apart from that the place was lovely. More

I was disappointed in the stay. I was disappointed that I was not contacted following my previous review. … Read more on IHG