To complete the task of moving, especially long distance interstate moving, can be time consuming, stressful and costly. We would like to share our experience with the moving company, International Van Lines, via the following review. We first searched online to find several companies based on reviews. After a few phone calls we decided to choose IVL because of the excellent communications with the Relocation Specialist, Rick Gray, who served the coordinator throughout our entire moving process. We would like to emphasize that Rick was not only responsive to ALL our questions and requests very promptly by either replying to our emails or calling back upon receiving our voice messages, but also very patient about explaining everything in detail to ensure our understanding. He was articulate and made it easy for us to understand their volume based charges per cubic foot (some companies charge differently by weight) with boxes of small/medium/large and special items in different sizes. Thanks to his upfront clear explanations, we were able to provide relatively accurate information on the numbers and sizes of all our boxes. In addition, he pulled our house on MLS listing with photos while talking to us to make accurate estimate of all pieces of furniture to be moved. This in turn, according to Rick, made it easier for him to give us a more accurate overall estimate. As a result, there was no unexpected extra charge when the pickup team came. (This is one of the complaints found in online reviews of different moving companies.) And we think the actual cost of the moving is fair compared to quotes from other companies. Rick’s job did not stop here, He coordinated the whole process very well. Everything happed, in sequence, was exactly as he described. We received an email and phone call from Lisa, the account manager and one of the team members, the day before pick up with all the details. She helped us with minor modification of the number of boxes and finalized the bill. The pickup team arrived within the window frame as specified by Lisa. During the transit, we received emails with updates from Carlina of the dispatch service. We received phone calls from the delivery team 2 days prior to the scheduled delivery. When the weather changed unexpectedly on the planned unloading day, the delivery team communicated with their main office and got back to us with the decision to postpone unloading to the next day out of concern of possible damage to the furniture in heavy rain. Again, Rick was making the calls for the rearrangement and communicated back to us very promptly. The whole process was seamless. We also would like to mention that both the pickup and delivery teams were very professional and handled all the items with care. Again, Rick’s job did not stop here, he went above and beyond. We received a call from him during the unloading process and another follow-up call the day after delivery to make sure all was taken care of timely and appropriately. My wife and I expressed our hearty thanks to Rick and his team and we shared our experience with Rick. We both agreed that it is the team work that satisfies both parties. And the key to working as a team is COMMUNICATION, COMMUNICATION, and COMMUNICATION! But we also would like to emphasize that it’s Rick’s customer-oriented attitude, patience and excellent communication skills that makes him exceptional. As he puts it: “I’m the specialist and you (my customers) are special”. We highly recommend the Relocation Specialist, Rick Gray, of International Van Lines, to anyone who is planning to move, especially long-distance interstate moving. We also would like to suggest preparing a list of commonly asked questions related to moving before making calls to moving companies.

My family's recent move from Virginia to Texas turned into an absolute nightmare when we made the mistake of hiring International Van Lines. I cannot stress enough how awful our experience was with this moving company. From start to finish, they demonstrated a level of incompetence that has left us speechless. I do not want anyone else to go through what we did. Let me just start off by saying our items were packed and on the moving truck in Virginia on July 11th. We were told the truck would arrive in Texas, latest July 19th. It did not arrive until the morning of July 30th. Their communication was practically non-existent throughout this entire experience. We had to constantly chase them for updates, and even then, we received vague and misleading responses and they’d say they “weren’t allowed to speculate when we get our things.” They seemed to be indifferent to our concerns and lacked any sense of accountability for the delays and problems they caused. The only reason we knew where our belongings were was because of AirTags we put in our suitcases. One of the most frustrating parts of this whole thing was they couldn’t provide us with a clear delivery date in Texas. We were left in the dark, unsure when our items would arrive. This caused immense stress and left us scrambling to make alternate arrangements. Not to mention, some of our items showed up broken. I cannot stress this enough: DO NOT use International Van Lines for your move. They lack the basic qualities one would expect from a reputable moving company. I genuinely hope others won't have to deal with what we went through. It's important to find a moving company that values communication, takes good care of your belongings, and treats you with respect. Moving is already stressful enough; you don't need a company like this making it even worse. Save yourself the stress by choosing a more reliable and professional moving company.

Do not use International Van Lines. I was reassured when booking my move that my items would arrive within a matter of days of my requested delivery date. Based on the conversation with the sales associate, we intentionally had our items picked up two weeks before our requested delivery date, because he indicated this would mean our items would arrive on time. The sales associate further led me to be concerned that if I did not book then, my dates may no longer be available. Having only his reassurances to go off of, I paid a nearly $2000 deposit over the phone before being able to review any official contract. While I thought International Van Lines would handle my move, they actually hired another company called American Knights to do it. When picking up my items, American Knights had a contract which stated that they would deliver my items within 21 BUSINESS DAYS. We felt pressure to sign this contract, having already paid the nearly $2000 deposit. My wife, our two dogs, and I are going to be in an empty apartment for up to five weeks now. I’ve been told multiple times in the past month that American Knights are waiting for the “next available driver,” but I simply cannot believe this is true as their customer service agent told me that it’s still “very early in the delivery window.” American Knights has repeatedly claimed that there are variables beyond their control, but they have my money and my items while I spend weeks in an empty apartment. International Van Lines and American Knights need a better analysis of their capacity and of their sales practices.

After having done online searching for a good moving, IVL was on the top choice on my list. It was a big mistake. After going through inventory check room by room, I was told the estimate was under $6000. In the pickup day, someone from HeartLand Relocation services ( then I realized IVL was just functioning as a broker) told me the estimate was away off the mark. I had to make a hard decision to throw out many pieces of furniture away (not moving) . Even though the total cost was $8421. The story did not stop here. When the furniture arrived, I found many pieces of the furniture accessories were missing and some furniture got damaged. The cost was supposed to include unpacking and re-assembling of the furniture. However, the delivery company (Cargo-express) just left much of furniture unassembled due to missing parts. When I contacted IVL, they said I must contact the mover (HRS), but the latter just gave me a website for filing a complaint. It has been over 1 month; I have not heard anything yet. There is no response from HRS either. It has been very bad experience with IVL and its partners. Before having signed a contract, they acted like the best caring businesspeople in the world. Once having got customers' money, they all disappeared. My experience could serve a reminder “ don’t true some online review”. I hope this industry should be closely monitored and regulated.

This was my 6th long distance move and by far the worst. To start the company did not reserve a parking spot which is required by the city. I inquired a week prior with no response and then was told the day before it was my responsibility. The permit requires 5 days and details on moving company and truck length/size so impossible for the customer to organize. On packing/loading day the crew were very rushed and did not pack a significant amount of items. When asked they said they were on the exclusion list but we’re not. Instead of arguing I shipped them via UPS myself.I had also asked for a painting to be crated which wasn’t organized in advance and was only done once the painting arrived at the logistics hub. On arrival none of the boxes were labeled making it difficult to know where to place them and what might be missing. My driver and helper did not speak much English, I received someone else’s items, and several of my items were significantly damaged. I’m also missing items-when I inquired they shrugged and said it was not their fault. Communications once you book are poor and the sub-contractors even worse. Ignore all the list that say they are good-they are by far the worst long distance move I’ve ever had.

Prepare to have broken furniture This was a whole mess that cost me $5k+ I was given arbitrary schedules, yelled at over the phone and forced to pay extra for late fees I didn’t know about until after I had missed deadlines I didn’t know about. I won’t bore you with the whole story so The key points would be: They did not answer my calls They hire out movers on both ends for the cheapest price. They did not give me updates on arrival until day prior. They berated me for not being available less than 24hrs prior after having been told my furniture’s hasn’t even left the original state. Furniture arrived, tv broken (after paying extra for the tv packing service lol) parts of bed frame missing and bookshelves destroyed. Funny enough I'm not asking them for any compensation just because I don’t want to talk to anyone associated with this company. Be warned. Special thanks to Dianna ‘Anna’ in dispatch for insulting me over the phone for not having my schedule free Dianna’s supervisor April for ignoring me Justin Davis my relocation coordinator for never returning calls, texts or emails. Danielle Farinato in dispatch for advising me of late fees AFTER they had occurred after asking repeatedly for any updates.

Cross country move with full pack turned into massive loss and damages. Here is the “short” list…loss of three boxes containing everything my daughter owned, broken glasses by the packer while packing (he shrugged it off telling me to “just file a claim”), packing tape directly on wood, used huge wardrobe boxes tossing books and shoes haphazardly in crushing all contents, many items not wrapped or padded (audio equipment dented and knobs broken off as they banged around in a huge dish pack box), all my lamps are bent/dented with parts missing, precious handmade ceramic art broken with horrible wrap on one sheet of paper, multiple pieces of furniture broken beyond repair all ending with late delivery, zero communication, day laborers hired with ZERO experience on furniture handling and zero accountability for any damage or repair. Mid century modern furniture was dragged, the finish destroyed. The claim process is a joke. You upload a detailed list with photos to what you think is an outside source…it’s not. There is no claim process or fair arbitration. They deflect and ignore all calls. 25 grand was paid to have my items ruined and lost.

They accept credit cards for the initial deposit but only accept money orders for the remaining balance. Upon pickup, the driver charged extra fees for long carry and made up the distance. They delayed my delivery and were unreachable for days. When my furniture finally arrived over a week late, they lost my mattress. The driver wanted Venmo payments for the delivery to his personal account. What reputable company operates like this? It’s extremely hard to reach them for any help, and their drivers are very unpleasant. It’s been 10 days since my items were delivered, and I still can’t contact anyone to help find my lost mattress or for compensation. They never respond to emails or phone calls after they have your money. Stay away from IVL.

I'm very disappointed to have to leave this review, but I have tried for nearly a month to get ahold of someone to schedule and discuss an upcoming move. With such great reviews I was so excited to work with IVL. However, I have tried reaching out online for service, calling numerous times to various departments, and even leaving nice (and some slightly frustrated) voicemails. Can't ever get someone on the phone, and nobody can be bothered to even return a phone call or send an email, for going on a month now. TERRIBLE service, and I look forward to taking my business elsewhere- all future moves included.

I had the worst experience with International Van Lines. They called me on the pick-up date and said that their truck broke down. I had to give them solution to rent a Uhaul to meet the scheduled move-out date. They brought insufficient packing materials so I had to go to Home Depot to buy supplements. My wife and I had to do 100% packing even though I purchased for full packing service. A crew stole my belongings, a crew smoked weed in my garage in front of my 2.5 years old son. The worst part is, I've claimed for all this matters and IVL was not responsive and accepted the claim.

The worst people I've ever had the displeasure of dealing with :) We had to cancel our move and on their website it claimed you can cancel within 48 hours you would receive a full refund. Apparently it is actually 48 business hours. Even with that we reached out on their website to cancel within 48 business hours. They never responded to that so we called the next day and they are claiming we are not within the 48 hours any longer because the weekend is between now and my move so now I am out $2000. If you are considering booking with them run as fast as you can the other direction

They hire shady crews. When I asked for identification before they pick up 15 square feet the crew drove off. International Van Lines stated I cancelled due to extra charges to my Mastercard deposit and kept it. Crooks bottom line please do not use. FYI found out another person lost all of their belongings in a move with international vanlines and you will see in their fine print they pay only 60% of your actual value on claims. Don’t worry though you will get nothing because they will never return your call!!! CROOKS , Do Not Hire , Thieves!!

Thanks to the Team at International Van Lines for a stress-free move. The team moved us in less than 1/2 a day and did a great job assembling our furniture. We’ve used their services before and were so happy with them that we used them again without even getting quotes from other companies. Professional from beginning to the end. Thanks again International Van Lines.

Locked me in with a great offer and and then increased the cubic feet by 60% later. I personally measured the volume of the load upon arrival (including pictures of the measurement tape) and the numbers they had didn't match at all. Their 'compliance' team is useless and incompetent. Several thousand dollars gone - plain fraud.

The moving crew from International Van Lines did a fantastic job. Even though it was extremely hot, they were able to solve a problem with a walk-up on the third story. Excellent maintenance and neatness. When I was younger, I did work similar to this, thus I can speak to the fact that these guys are great to collaborate with.

I no longer need to search for ideal moving services because I've found them – International Van Lines. Compared to other providers, they stand out significantly. I have complete confidence in their capabilities. They proved to me that I can trust them with my move. I placed my full trust in them, and they didn't let me down.

Our move went according to plan. The cost was competitive compared to estimates from other movers. The moving team prioritized safety with their protective gear. There were no unexpected additional costs after the move, a concern we've heard from friends in the past. We wholeheartedly recommend their services.

What an amazing group of people! focused on the task at hand. They know a lot and are also very nice and willing to help.They helped me to move when my previous company refused to come at my place due to bad weather. They cooperated with me whole time and I give my full support to everyone!

I engaged IVL for my relocation. Their efficiency and punctuality were commendable. On the day of the move, everything went incredibly smoothly. No issues, no damages, and the team were respectful. If I were to move again, I wouldn't hesitate to use their services again.

Outstanding customer service in every way! We'll use IVL once more without a doubt, and we've already told several of our friends about them. As soon as the relocation was completed, their customer care called us to make sure everything went smoothly. Ten out of ten!

The service has been EXCELLENT. Max and his guys were prompt, friendly, accommodating, and PROFESSIONAL. They took care of my one-bedroom apartment belongings, taking things apart and putting them back together, which is beyond amazing in my experience. So happy!!!

They provided top-notch service at an affordable price. Their staff was attentive, responsive and went the extra mile to accommodate our specific needs. We felt valued as customers throughout the entire process. Highly recommend their outstanding care and service.

I was worried about my piano, but these movers were experts at it. They used padded straps and special boards to move it carefully. I couldn't believe how smoothly they transported my piano without a single scratch. It was a pleasant surprise and a huge relief.

The movers were punctual and treated my things better than I could have imagined. My bookshelf particularly was difficult to deal with. However, the movers first packed and sealed it tight, and then lifted it down my narrow stairs as if it weighed nothing.

IVL provided outstanding service. My items were quickly boxed up in the special packaging and tagged. They took care of my expensive items and nothing was broken or damaged. I'd want to use this forum to express my gratitude to everyone who contributed.

Jayson and his team of three did an amazing job. We chose them for a reason, and they didn't disappoint. They were efficient, fast, polite, and skilled. They took care of our things as if they were their own. We'll pick them for our next move.

This team is the real deal in every way! They're highly skilled at what they do. They're the ones who can effectively handle your ever-changing concerns. When my wife and I needed a long distance mover, we hired them, and they were fantastic.

Jack and Smith listed everything, including everything from plants to computers. They even evoked the proper arrangement for each cubicle! It was like seeing a well-rehearsed performance as they set up our workstations and other gadgets.

The pickup and delivery of my belongings went off without a hitch. The movers were pleasant to deal with and they extended a helpful hand when I had to set things up in my house too. They’re great at providing quality customer service!

During the move, an unexpected rainstorm hit the area. Despite the challenging weather conditions, the movers remained undeterred. They quickly covered the furniture with protective tarps and plastic wrap to shield it from moisture.

The crew has impressed and delighted me. They arrived on time, were kind, efficient, and careful with the goods. I would have no hesitation in using the services again or recommending them to family, friends, and coworkers.

We were very happy with how quickly and well the movers did their job during our move. I appreciate their teamwork and dedication for our flawless move. Their unbeatable speed and effectiveness made the process look easy.

The move-in and the move-out were difficult (through the garage and up an elevator), but they performed a great job. They were completely committed to providing exceptional customer service throughout the entire process.

We were grateful for International Van Lines' support and guidance in handling the necessary paperwork for our international move. We were clueless and they explained everything clearly so we could prepare for our move.

Within a few hours, everything was wrapped up. I was highly impressed by the skill and work involved. Thank you! The movers wrapped everything so well despite the lousy weather, and nothing was damaged during the move.

We were amazed by how ready and attentive your team was to our needs. Everything about working with James and his team was great, from our first phone call to our meeting with David to the whole moving process.

Professional, friendly, courteous, and speedy service/team. Easy to hire and continuous communication throughout the process was appreciated - helpful. Can't recommend it highly enough. I will hire them again!

They got the delivery to me quickly and kept me informed every step of the way. The movers were professional, kind, and careful with my valuables. I have no qualms about employing their services once more.

We are grateful to International Van Lines for handling all the details of our move abroad. Their thoroughness and knowledge were truly appreciated since this was our first time moving out of the country.

All of them went way beyond what was expected of them. They are great workers, and I would definitely recommend them to anyone who wants to move to a new town. Together, there was no way they could lose.

International Van Lines exceeded my high expectations for customer service. Everyone was really professional and considerate. They did an excellent job of coordinating my move to a new location.

Not a single dish was harmed in move. Adrian and Thomas were both excellent movers for your company; they were considerate of my personal space and handled my belongings with great care.

Fantastic movers! I would highly recommend it. The team was impeccable and meticulous. They did a brilliant job and were extremely careful moving a heavy treadmill I needed to relocate.

Fabulous Movers! Thanks to all the effort from calling them to the execution of the move. The guys were professional, polite, punctual, and prepared. I will used them again!!

My friend used this company and had a terrible experience. They delivered their furniture over two weeks after their “promised” delivery date. Poor communication throughout

International Van Lines proved to be reliable movers who were punctual and efficient throughout the entire process. We are very pleased to have received such great service!

I'm relieved that I used them to relocate my family. They were professional, kind, and careful with my belongings. They made the whole process easy and stress-free for me.

International Van Lines exceeded our expectations. Their capable movers took good care of our belongings. The efficient service makes them a company we'd highly recommend.

The team was well-prepared with all the necessary tools and equipment. They dismantled and assembled my furniture without any issues, and everything was securely wrapped.

Professionalism was evident at every step, from on-time arrival to efficient packing and smooth loading. The final bill was lower than the quote, leaving me impressed.

International Van Lines staff did packing efficiently. Thanks to their thorough packing, all of my belongings made it to my new house without a scratch. Great job!

Our belongings were treated with the utmost care by IVL. Their attention to detail and excellent packing skills ensured that everything arrived in mint condition.

They moved us to London a few years ago and we used them again to move back to TN. They took care of all of the paperwork and were able to focus on getting home.

International Van Lines proved to be reliable movers who executed our move across the country like a well oiled machine. Our move to Raleigh was super smooth.

They provided a detailed moving plan in advance, which helped me understand the process. On the day of the move, they were punctual and worked efficiently.

They took apart and packed everything so well, it amazed me. Fragile stuff was safe too. They made moving stress-free. Thanks a lot for their good job.

Jack and Daniel were my movers. They completed the task with efficiency and kindness. For my next relocation needs, I will hire the same team again!!!

The packing and wrapping were flawless. The moving crew was professional and experienced, making the entire process enjoyable. Highly recommended!!

International Van Lines is undoubtedly a great company. Their dedication to excellence and attention to detail made our move smooth and worry free.

The customer service provided by International Van Lines was outstanding. They were friendly and always ready to assist. A big thumbs up!

These movers were lifesavers! They hustled, packed, and moved my entire place without a scratch. 10/10, would recommend. Excellent job!

I highly recommend using this moving company. They moved the process ahead quickly and with a cool demeanor throughout. Good job!!!

Wesson the man in charge, did an amazing job labeling and packaging everything. Nothing was damaged on the bumpy road.

Movers expertly disassembled/packaged my grand piano with precision and care, resulting in a faultless relocation.

They even suggested adding an extra person to the team based on the number of stairs we had, which was helpful.

Their moving crews were the friendliest and most courteous people I have ever encountered!

Kind and caring! The movers understood our emotions. They treat our memories with care.

International Van Lines provided excellent service that was well within our budget.

Highly recommended to all my friends and family and definitely use them again!!

It was impressive to see them delicately packing and loading everything!!

We had a great move and great service!

I will never use this company again.

I would absolutely use them again!!

The best moving experience ever!

So impressed with these guys.

Great from start to finish!

Everything went smoothly!!

I highly recommend them!!

Fast moving service

Excellent work

Well organised

Awesome guys

Good job