Not happy at all with this place, but my daughter saw a bracelet that she wanted so I had to order from them First. their new customer 15% off is a very selective discount. Because the brass plated bracelet was on sale they wouldn't give me the new customer discount. I'm sure the $6.30 discount would send their GPM plummeting. They would have still made a killing on it for $36. I've never been denied a new customer discount, most of which happen on Black Friday. Secondly. I placed order at 12:20 a.m. and when I called at 9 a.m. I could not cancel order because it was already on floor processing. What a joke, what is happening to "customer service" nowadays. Get up off your butt or make a phone call to the back and cancel the order. The customer will remember this and pass the word how great Kendra Scott is. Well that will never happen for obvious reasons. Because of these two things I wouldn't order from them again if you paid me. I have 3 teenage daughters that will be told not to put this expensive costume jewelry on their Christmas Lists again. By the looks of the 2 stars they have Kendra Scott needs to learn a thing or two about "quality" customer relations.

the worst expirience. I place an order on line for a fundraising event and there was no option to write down the event code so, I called customer service next day and nobody answered so I sent an email to let them know what had happened so they can place my order for the fundraising I was donating for and they answered that unfortunetlly it was not possible that when I could return the things I got and place the order aGAIN IF THE FUNDRAISING WAS STILL AVAILABLE, but It was not, so that is totally fraudulent you can not do so as a non profit. Then next day they charged me $200 more on my bank account without letting me know, when I asked they ssaid that it was to ensure my delivery on time, that they will dropped it off when I got my merchandise. I just got it but incomplete and the extra $200 have not been returned. This is unexeptable I coul never imagine that a famous corporation could do something like this. Be carefull with this Company.

I was here last Wednesday and Anna was the one helping me. I was in a bit of a rush because I had 20 minutes until I had to meet with someone so I told her 'For now I'm just looking around but I will definitely be back before you close.' She was proactive and gave me her business card just in case I got held up and to confirm the items we put on hold will still be there the next day. I was able to make it back in time and she continued to help me make my decisions and was very knowledgeable about my areas of concern and the products I was interested in using my birthday discount. In the end, I spent waaaay more than I anticipated (over $300!), but I am so happy with my purchases. South Congress is my closer location but I'm inclined to come back to this location to shop to work with her again! Thank you Anna!

I ordered a Christmas gift online for my fiancé and it was shipped through UPS. UPS lost the package. Luckily, when I called the Lamar central store Sydney assured me that if I came to the store she would take care of me. I went to the store with my fiancé to get her gifts and we ended up finding something even better. Sydney was very friendly and helpful! She was great at recommending jewelry based on what my fiancé said she liked. I will definitely go back to this location for future gifts and for Sydney’s advice. Thank you for turning an upsetting experience into a great one! You rock Sydney!

This is by far my favorite location! It's huge and super nice! There is a ton of room here. There is a parking garage in the back and I believe they are moving the corporate office above this location. Natasha is super helpful and sure friendly! She took the time to help me see what was new and what would look good. She was super helpful with the color bar and didn't rush me on picking my stone out. I am in love with this location and with the customer service here!

I stopped by on Mother's Day 2020, after purchasing a Mother of Pearl combo for my wife at Rudy's BBQ earlier in the week. Hanna the associate assisted me in purchasing two necklaces for my mother and mother-in-law. I was not aware the store was open by appointment only, and accommodations were made to allow me in and purchase the gifts. Guess who is going to be back next month for his 19 year wedding anniversary gift... THIS GUY!

The employees I have encountered at this store are not as friendly as the ones at the store in the Domain.This location doesn’t honor health exemptions to facial coverings (illegal as a place of public accommodation) and the employees get agitated if you lower your mask just to take a drink of water. The Domain location is preferable in every way.

Got a defective item from a KS store (one of the earrings will not stay closed) and brought it back to this store. They do not have it in store but looked on line and it’s still in stock, but now want me to pay shipping to replace the item that was defective. Something isn’t quite right. What happened to customer service and making things right?

Very nice store with a whole parking garage attached to the building. The staff is super nice and helpful. They have little cakes and drinks on the weekends (may have them all the time, but I’ve only been on the weekend) and those are yummy. This location isn’t as small and cramped as others so you can actually enjoy the shopping experience!

Great service, great parking (had to ask directions to store since pkg garage separate from bldg), well lit store, friendly staff. Indara (sorry, i forgot) was especially helpful at Lamar location. She beautifully wrapped my gift card & presentation was a nice, unexpected bonus. Will definitely use as great gift option in future!

I really like these stores. They are fun to shop in. Their jewelry is very nice and not super expensive, you can find something for every budget. I also really appreciate how much they give back to the community with their charity days. They allow groups to advertise in their store and get a portion of sales. Very cool.

I want to give a HUGE thank you to Pam at the Lamar location. I had a terrible experience at the domain location and was ready to swear off KS completely for life. Pam went out of her way and was extremely helpful to fix the situation. Thank you Pam! You are a great representation of what wonderful customer service is!

I love this place. One of my favorite jewelry stores! I love how they have all the colors in the world in every style. Also, I love how the layout of this store. It’s very organized and clean. The workers are very helpful and patient. AND when it’s your birthday month, I believe you get a 50% discount off of one item.

Worst customer service ever! The sales lady ( Mary ) was horrible at her job and making me feel welcomed or help out with a selection. If I really didn’t need to get something I would never spend a dime at this store. Too bad since I think the brand is nice but definitely not the service at this location.

Parked at curbside to get my nieces gift. Called 5 different times back to back. I walked in the store & asked if the phone was broke. They claimed they were helping a customer. Mind you there are 3 workers & ONE CUSTOMER!! Seriously! You’re too busy to answer a phone for curbside with 3 employees?

Called before going to make sure it was okay that I only wanted to size my finger for a ring I am going to order online. Jen was super nice and seemed genuinely happy to help. I will likely go back to buy my soon-to-be wife jewelry there just because of this great customer service experience.

As soon as I walked in the door I was greeted by a woman who was so nice and helpful! She helped me get my return situation handled and was really patient when I was trying to decide on charms. The store was pretty, clean and smelled great! I would definitely go to that location again.

I bought my gf a special bday gift and wasn't too sure on the selection, the staff was very patient with me and guess what?... I was a hero on my gf's birthday! Beautiful bracelet and earrings to match and a good price.... thanks to the wonderful staff there.

Wonderful experience, as usual! Friendly staff, they know how to help you pick a beautiful piece! With it being close to Christmas, there were a lot of lost looking men trying to find something. The staff were great about asking the right

The staff here is very friendly and helpful and the location is very clean. They always have great sales, I couldn't be happier with the pair of chandelier earrings and pendant necklace I bought. Thank you KS for your great service!

Went in Tuesday to get a necklace fixed. The ladies here are super helpful and got my problem handed. Bought another one when I was there. Diffently worth stopping in and checking this place out. Will return for sure. Thanks again.

I just bought my wife some earrings and I don't know what I'm doing. That staff at Kendra Scott took me in and helped me fine the perfect ones. I will be going back again because it was so easy and the prices are not ridiculous.

Excellent customer service! Never had to wait to be attended to. They took the time to show me how a bracelet would look with the stones I wanted even though I was not ready to buy. Will definitely be back!

The staff was friendly and super helpful. I knew I wanted a black stone and one of the employees pointed this necklace out and I’m so glad he did I love my new Kendra Scott necklace. Thank you so much !!!!

Went shopping with my partner in support of an Impact Austin charity event. Staff were very friendly and we enjoyed sparkling wine and popsicle sticks that were offered as part of the fund raiser.

This place is amazing, Tiffany was so helpful my sister lost her earing and they replaced it for half price and also replaced my moodring because of normal wear! I highly recommend this location!

I love this place. One of my favorite jewelry stores! I love how they have all the colors in the world in every style. Also, I love how the layout of this store. It’s very organized and clean.

I actually work in this area and I decided to stop while on lunch and they were very sweet and outgoing ladies I will definitely be coming back for the holiday shopping

Mallory was so helpful & kind. She helped me pick out earrings matching to my necklace & she showed me abundance options. She was very nice & great customer service

The people are very professional and I don't have a clue cuz I'm a 6'2 very large and charged person of what they do but they're very nice so kudos and be blessed.

Attended for a friend's color bar party and walked out with way more than strictly necessary. Shout out to Peyton for hosting us and being so attentive and patient

Love the ample room at Kendra Scott on N. Lamar. Always have what I need. Blake and Ana were incredibly helpful, friendly, knowledgeable, with great smiles!

I stopped in the store on July 3rd to pick up some gifts for friends. Madison was my stylist and she was very helpful and a pleasure to work with. Thanks!

Super cute store. The associates are very helpful I went in for my 25$ birthday gift. You have to sign up for their emails many perks that they give you.

Kendra Scott Store at South Lamar & 39th Street beautiful store. Good Customer service but not enough merchandise to see and decide for the right gift.

I love this location! There's a tall girl with long dark hair who always helps me - I think she's a manager. Either way she's great to work with!

I'm 8 months pregnant and they have no public restroom. Not good. Was going to buy Christmas presents for all my sisters here, but not anymore.

Love this location. Its smaller than the Domain but its not usually as busy. Every attendant is super nice each time I have shopped here.

Ample parking in the parking garage located off of Medical Parkway. Building security is very helpful and friendly as well as the staff.

I was able to do curbside pickup for a pair of earrings I was really wanting for the birthday discount. The process was easy and quick!

Kate was so helpful! She didn't mind at all when I changed my mind a dozen times. Thanks for helping me find my perfect birthday set.

Megan helped me with all of my questions and was so great in her costumer service. Kendra Scott is lucky to have her as a employee.

I loved the super sweet employee that was helping us. The store was really cute compared to other Kendra Scott stores. …

Lots of women, especially if your a dude lol. Free cookies, cupcakes ans jewelry. This was a grand opening and so nice

Kendra Scott has gorgeous jewelry. The employees are very helpful and the selection of jewelry is very unique

I purchased as a gift for a friend who wears this type of jewelery. It fell apart before she got it home

The employees at this location were super chill and polite. They were helpful and certainly upsold us!!

First time in this place and they have really really nice things and the customer service was great

it was a cute place but didn't have what i was looking for . staff was helpful, and very polite.

Brilliant all items are half price during your Birthday month. Makes Xmas shopping a breeze.

Small and not a lot to look at. No one offered to help us. I was ready to purchase 3 gifts.

Easy parking in the garage, helpful staff. I enjoyed a quick visit here this afternoon.

Service at the Lamar store is horrible. They treated me like they didn't want to help.

Ordered online and did curbside pick up. Super easy and friendly and fast service!

Service just ok....south congress location has much better customer service...

Friendly environment. Smelled amazing. Made me want to go through the process

My daughter Loves her custom Birthday necklace & earrings. Thank Y'all...

Doesn't have a large sale selection, has a good color bar station

Great with returns and birthday month half price is amazing.

Excellent store with attractive jewelry all at fair prices.

Absolutely lovely experience, super friendly and helpful.

Adult daughter had a ball with all the pretty goodies.

Great experience! Everyone was very nice and helpful.

The girls who work there are amazing and very helpful

An amazing place full of amazing people and jewelry!

Friendly, helpful and pleasant shopping experience!

Great place for holiday gifts. Extremely popular.

Great quality. Always fun to browse the store.

Sales people are super nice and super helpful!

What's to say OMG it's freaking Kendra Scott

Clean and organized store. Staff seem nice.

Great service and a fantastic jewelry line.

Short staffed took 20 minutes to check out

Great store & staff. Very accommodating!

I love their program Kendra Gives Back.

Very friendly staff and very helpful!

Great product and wonderful service

Nice hand made jewelry for my wife

Tiffani was very helpful and kind!

Love the birthday deal ❤️❤️❤️