We recently built a house and dealt with many different suppliers over the past year. La-Z-Boy (on Ellice in Winnipeg) was the absolute best. When we arrived at the store for the first time, Mary Chen greeted us kindly and offered her help. She is a great salesperson, as she didn't hover and yet she always turned up again as soon as we had questions. She bounced on the couches to show us firmness, gave us heated massage chair treatments to show us how the specialty chairs worked, and even flipped a couch over like a superhero when I asked what the legs looked like underneath. She was extremely patient and helpful. We also felt very safe in the quiet, peaceful store during this time of covid restrictions. When we made our purchase, Mary gave us a good deal on a warranty. She told us the estimated delivery dates, and in the end they were exact. No pushed dates or unexpected waits. Even during a period when nearly everything else about our new house build was being canceled or severely delayed at the last minute, La-Z-Boy was extremely reliable. When our couches were delivered, we were informed beforehand by a very friendly and understanding delivery manager. The truck arrived right at the start of the 3 hour window on both occasions so we didn't have to wait around at all. The delivery men wore special shoes so they could slip them on and off easily when entering and they wouldn't track dirt on our nice new floors. They offered to put the floor protectors on the bottom of the couches, and when the metal was too cold for the pads to stick, the guys even stayed and warmed the metal up until they could. They also offered to stay and help me rearrange my new living room set in different ways until I was happy with it! I didn't make them stay for that but I was so touched that they would actually offer! One day shortly after our final delivery, Mary Chen called me. She said she was on her morning walk and thinking about us because she remembered we had our final delivery made that week. She just wanted to check in, make sure that we were happy with our products, and see if there was anything else we needed. We were very happy already, but Mary insisted we call back if ever anything should come up. Our products are amazing. Our living room set (sofa, love seat, and recliner) are the most comfortable things we've ever sat on. They're actually a little dangerous because I almost always fall asleep shortly after sitting because they are so soft and cozy! They work awesome and still look like brand new 7 months after receiving them. If you are considering buying from La-Z-Boy but aren't sure because of the steeper pricing, just know that it is well worth it for the quality of the furniture and for the fantastic customer service you receive. Compared to The Brick, which has given us horror stories to last a lifetime, I almost want to cry with relief at how smoothly everything went for us with La-Z-Boy. They do furniture business right. Thank you La-Z-Boy Winnipeg for the 10/10 customer experience.

Originally promised the product would be in within 2 weeks when we purchased it the third week of August. We had been debating between this sofa/loveseat combo and a competitor's similar product that was in stock. After we ordered and paid in full (and bought their $600 insurance package with pet rider), things went downhill. Checked in three weeks later and was told the sofa would be in at the end of September and the loveseat was now coming in November. I was told the sales person that we purchased from, would be in the next day and call me back. I called again the next day at 2pm and told that Bruce was with a customer but would call me back shortly. I called back at 4pm and was told Bruce had left for the day. I then asked to speak to the store manager (Carolyn). She offered to waive my $120 in delivery fees (the interest I would be paying before I got the product was higher than that since I had paid in full expecting a 2 week turnaround). She then noticed that Bruce had ordered the pieces in different colours. This changed my delivery dates to September for the sofa and January for the loveseat. The next day, she offered me $100 off each the loveseat and the sofa plus free delivery (totaling a 9% discount, not including the commission they would have made off the insurance upsell). She then admitted that the September sofa delivery wouldn't happen as the company hadn't even decided on a production date for the item and she had no idea when it would be delivered. She also admitted that Bruce had mischarged us on the insurance. The next day, I cancelled my order. They promised someone would call me back. I gave the manager my phone number. 5 1/2 hours later, I called back to find out what was happening. Apparently the financial person was calling me on a different number than that I had given. Way too many mistakes and a 9% discount after all of that was ridiculous considering most retail stores (excluding electronics, appliances, etc) operate on a 100% mark-up. La-Z-Boy is a manufacturer and wholesaler, meaning their mark-up is significantly higher than that. The excuse from Carolyn, the store manager, that her boss wouldn't allow her to make decisions on higher discounts is ridiculous considering the item wasn't even on sale when we purchased it. For the record, my interest payments on the product on my credit card would have almost totaled $200 before I received the January item. They have lost a sale, and they have lost a customer permanently.

This is the first time we have shopped for living room furniture at Lazyboy and it has been a great experience. Sylvia and Fran are not only helpful but truly take the time to understand your vision, needs and budget. Our furniture arrives in 6 months when we requested it. As we were shopping before we actually needed the furniture we were able to purchase the items on sale and it was a great saving. Although we don’t have the furniture yet I am very pleased with all the interactions we have had and feel very well taken care of. I have edited this review as we now have the furniture and I wanted to share our experience. I purchased the Midtown swivel gliding chair custom ordered in an off white leather. The chair arrived however it didn’t swivel. We found out the shipping bolts had not been removed by the delivery crew. We spoke with the store and they offered to send someone out but we took them off ourselves. The glider was working correctly however the chair was uncomfortable. It seemed to tilt towards the front floor and made you feel like you were going to slide off. I contacted Sylvia and she informed me that as my chair was custom ordered it was non refundable. They would send someone out to have a look at the chair and see if it could be adjusted. Tristan came out a few days later and discovered the chair base had not been put on properly at the manufacturer. He attached the base to the correct position and the chair no longer had the tilt issue. The chair is much better. I am happy with the Talbot Sofa, Soren Rocking Recliner and the Cascade Round Cocktail Table that we also purchased. The decrease in rating was due to the poor communication regarding fixing my issue from the sales department

We were primarily looking for dining room wooden chairs of good quality with a particular price point. Our sales person named Cathy Funk was very attentive but not overbearing and explained non-inventory items may take quite long for delivery or availability. This was helpful to avoid going through a long sales process and then in the end finding out that delivery was an issue. Very good sales process by Cathy. After we made our choice and availability for delivery was determined, we knew what we were were dealing with. As for price point, the chairs were initially well beyond our expectation and like buying a car, the dickering began. For me I accept this as part of the process but my wife doesn’t like the back a forth. If a retail outlet can offer a reduction in price at the end of the negotiation process, this is what she believes should be offered at the outset. I suppose this doesn’t allow for a sense of accomplishment by either the seller or buyer, so I get it. We did received a “discount” which we were satisfied with so all ended well. Due to the service provided by Cathy, we also ended up buying a lift top cocktail table which she reduced the price on by a similar percentage as the 8 chairs. Over all, very pleased with our purchase and our sales person. Now we wait patiently for delivery so we can enjoy.

A very positive and enjoyable experience! We are two hours away from the Winnipeg store. I initially called the store to inquire about a certain chair. Laura answered my call. She was very friendly and helpful she offered to send me pictures (from her personal phone) of what was available. She answered my questions and gave me lots to think about. In days and weeks to follow we kept in touch as there were more questions and we had to plan the trip to the store when Laura was working. But Laura offered to come into the store to meet with us even if it was day off!! Now that is customer service! When we finally arrived and met for the first time, it felt to me like we were old friends. We got right down to business, she knew exactly what we were wanting but was happy to show me other options too so I was confident with my choice. Very patient, Laura asked questions and listened to what we had to say. She made us feel very comfortable and it was a fun experience! Fran was also a tremendous help with the choosing of the fabric. She has a great eye! We will recommend to other family members and friends. Already thinking about our next purchase!

They have very nice things, good quality. The one of the best I have seen winnipeg so far where quality is concerned. The store is a little pricey but it's worth it. The reason I am giving them one star is because I bought a lot of things from them on my first visit. But the staff was not nice to us at all and I know it's because we are black. Everyone else were well attended to. We were just told to look around on our own, I guess no one expected us to actually buy something. Even after that there was this attitude. I like the furniture so we returned the second time. But again there is just an attitude which is very difficult to explain. I love their things but I am going to stay away as much as I can. It's not wise to shop where obviously you are not wanted. I know it's racism. ,

Dear Jamie ( Store Manager) I want you to know how much I appreciate the excellent service your Dynamic Sales Team provided on Tuesday, March 15th when I came to purchase a Recliner for a dear family member dealing with health issues . The Sales Team empathy for the situation was heartfelt , great communication skills, and their ready smiles & Wonderful demeanour made the experience even better than I could have imagined:) Please accept my gratitude towards your customer staff team for this wonderful shopping experience . I would especially like to commend The fantastic Trio Pat, kelsie & Lauryn for their professionalism and amazing customer skills. Very satisfied customer and will definitely be repeating my future shopping at La-Z-Boy store .

I am posting a review before I have my product..a leather recliner..so this review is based on the service so far. Our salesperson, Sylvia, was extremely knowledgable. She invested a lot of time to show us many options, listened to our requirements, and even priced out a few options so we could make the best decision about the getting the right product at the right price. Sylvia is one of the best salesperson that I have dealt with in a long time. The chair itself will take several months as it is a custom order..not sure if that is on par with other furniture retailers that customize..we were OK waiting but something to be aware if you need the product sooner! Overall a good start to our experience! I will update when I reveive the chair!

I did not like the sales rep. I had. She seemed in a rush and more worried about getting as many customers she could. She left me on my own and seek out another customer to help. She didn't give me any information on the chairs I was looking at or tell me if it was a good fit for me. After hearing another rep talking to her customer explaining the features and who it was a good fit or not, I was very disappointed I didn't get that kind of help. If there is a next time I will be sure that if I don't like the kind of help I am getting I will be asking for another. As for the chair I bought I haven't gotten it yet. So I do hope it will fit in with my other furniture. Also hoping it will turn out being what I wanted.

The sales staff were welcoming and knowledgeable. I was searching for a recliner and the associate helped me stay focused and concentrate on how each recliner felt on certain body areas (shoulders, lower back, etc.). They helped me pick the right chair for how my body wants to feel relaxed after a hard day. I was very pleased with the customer service experience. I can't say I was the biggest fan of the lead time before I receive my chair. It will be over two and a half months before I can pick it up in Winnipeg. For an in-stock item it seems like this is a long time to wait. Maybe Amazon has spoiled me as I've recieved bulky items (rowing machine) from them previously in about a week and a half.

We have been shopping and making furniture purchases at your store for the last 20+ years. Product quality, a particular sales staff (Pat), and customer service is what keeps us coming back. If we have ever had an issue with any item it has always been dealt with promptly and professionally. I always seek out your salesperson Pat. We have dealt with her for years. I tell her what I want and why and she points out the best products for our needs and within our budget. She makes us feel very comfortable. She has great product knowledge and offers practical and decorating advice (I need it :) I have always felt that the management and staff truly strive for complete customer satisfaction.

I was greeted immediately upon entering the store by Chris Kreutzer. He directed me to exactly what I was looking for. Even though he was attending to other customers he always checked back with me and answered all my questions and concerns. I was given all the time I needed to find the right recliner. I did leave to shop other stores. Not finding any store that had what I wanted I returned to Lazboy to purchase the recliner I wanted. Chris attended to me promptly and gave a deal I could not refuse. He also set me up with a loaner until they received my purchase. It was the attention, quality and options of the recliner that helped me make a decision. Thank you Chris and Lazboy.

Thanks for the opportunity to comment on the service that I received from La-Z-Boy in Winnipeg on Ellice Avenue. The sales team as well as designers walked me through all options that addressed my home decorating needs. Cathy and Lee provided excellent customer service and went the extra mile to accommodate my time line to attain the products. In the end when making big purchases that will be with you for years to come it’s all about the quality and their products far exceed expectation from the sleek styles, design and manufacturing details. Will I go back? In a heartbeat, as I now know Cathy and Lee and will call ahead to inquire as we’ve established a relationship and trust.

We were very pleased with our sales gal Lorraine and designer Lee-Ellen and their assistance in helping us pick out our furniture. We are not at all satisfied with the after purchase service! I have emailed the service department 3 times regarding a large permanent swipe mark on the coffee table top which is of a concern as it shows up drastically when the light shines on it from the window. The service department has completely ignored me. We need more furniture to finish off the decorating and pulling the room together but we definitely won't be shopping at La-Z-Boy for that. We are very disappointed in their lack of response. Eldon and Joan Montgomery

My wife and I purchased $8,000.00 worth of furniture, just this past spring of 2016. We were very happy with Mary Chen, as our sales personnel. We also did the at home decor visit with Mary and Gale. Again, very happy with the suggestions given. Actually, very helpful! The furniture arrived about 2 weeks early. The delivery guys were excellent. Helpful and nice to deal with. We did have one minor flaw with our new arm chair. Rob, at the service centre had Tristan come out to look after the issue. All in all a very very positive experience. After seeing the type of furniture that was being sold through other stores, it wasn't difficult to choice Lazyboy!

This review is based solely on our in store experience .. the furniture is ordered and on it's way!!! What can I say ... from the very moment we walked in the store to the second we left, we felt like our business was actually appreciated. Bruce educated us on their products, our questions were answered and Bruce was up front and honest with regards to delivery and product availability expectations. Thank you Bruce! And thank you Lee ... we look forward to having your expertise and design experience come to the house to help make our home amazing! Many thanks to you both!

I went into the store and immediately met this friendly welcoming representative or staff of the LA-Z-boy store. I told her what I was looking for and she took me to the area of a seeming endless number of recliners!! This is where my husband and I had bought recliners and enjoyed them immensely!! If one is looking for well built, sturdy and functional, reliable recliners one should always visit the LA-Z-Boy Store first!! Laura was cheerful, informative, allowed me time to try different recliners. It really turned out to be a very pleasant experience!!!

I was very pleased with the quick service and the respect the sales people showed me while I was making a decision. No pressure from anyone. Also when I entered the store a sales lady approached me and asked a few questions. She realized I had been in before because I was talking about a specific product. She was so professional as she asked who I dealt with on my previous visit to the store. I mentioned the salesman 's name and she immediately went to find him. I thought this was very professional!! I am excited to see my order when it arrives!

On July 26th we went to the Ellice location to return a chair that didn't work for us and really look into the perfect chair going forward. We were approached by sales associate Laura who was very friendly and down to earth really taking interest in all our questions and concerns. And having an answer for all our questions. She wasn't the typical sales associate who was only after a sale. She took the time to explain all features and pricing on each chair and listened not just telling us what we think we need. Overall her service was amazing

We love lazy boy furniture but the shopping experience was less then desirable. We were told we were getting our insurance at a certain price then when we reviewed the bill we were charged full price. The “discounts” on the bill did not jive with what we were told. We also ordered a swivel base for our chair only to find out when we went to pick it up it was the wrong one. When we went back to get a refund it was like the salesperson didn’t even know who I was. The warehouse staff were awesome and very knowledgeable, so kudos to them.

We were very pleased with the way our sales person Pat Isbister listened to our requirements and suggested various products for our consideration. Pat ensured that the furniture we selected fit us properly. She was very open about delivery times and didn't try and upsell us. Pat worked hard to get us the best possible prices and delivery time. We couldn't have been happier with the way she dealt with us. I would strongly recommend Pat and Lazy Boy to anyone who is in the market for quality service and products.

I recently purchased a sofa at the Winnipeg location and was very pleased with the service. I was helped promptly and the sales person (Mary) was very knowledgeable about the available products. She was also helpful and patient, allowing me several days to find the perfect fabric combination for my room. The only reason I didn’t give it a five star is the very long wait time for my sofa (estimating 20 weeks for delivery). I recognize there are challenges with the pandemic, but 5 months seemed a bit long.

We went to your store back in Dec in preparation for our move in June but we uncertain of our timeline at that point in time. I went back the end of May and found the salesperson very helpful and knowledgeable. She knew her stuff and was able to assist me in making my purchase. We are a little disappointed that it is 8-10 weeks for delivery but such is life. I was grateful for Pat’s input and would rate our service 5/5. We have purchased from lazy boy prior and we are very happy with the company.

It was a very good experience. When we walked in the salesman showed us where to look in the store for what we were looking for and gave us some info to start. Then left and gave us some time to look around. He didn't hover, and wasn't pushy at all. He would come back to check on us and answer any questions. It was the perfect amount of attention. We didn't feel pressured and he didn't seem desperate to make a sale like at other stores. Will definately consider Layz boy for future purchases.

Designer staff (Cathy) worked patiently with us to choose the furniture that best fit our space and assisted us with many options to choose the right materials and colors to match our new flooring and planned decor. The CAD cam designer (Fran) drew up a floor plan according to the dimensions of our room to ensure the furniture we had chosen would fit in the space before we purchased. It assured us that we could purchase with confidence considering the investment of quality furniture.

We went into Lazy Boy in Winnipeg, MB to purchase a new couch and love seat. We had a new employee Alexis Johnston assist us. She was great, very polite and patient with us. She always went to ask if she was unsure of something. We did have our heart set on leather but the cost was just too much out of our price range. We are very happy with the service we received and now will wait patiently for our new sofa and love seat. Good Luck Alexis in your new job, you will do wonderful.

Mary was very attentive to my needs and spent a good amount of time assisting in my purchase. Also provided lots of possibilities and alternatives to what I was looking for. I visited the store twice to finalize my choice. She made efforts to see that I got a good price on my selections which I really appreciated. As well after the purchase showed me other furniture ideas and lamps. I really appreciated the time Mary took to ensure that I was a happy client.

I walked into the La-Z-Boy store on Ellice Avenue, Winnipeg. I was greeted by Chris. I found the sofa I wanted. I called Chris over to ask a couple of questions. He checked to see if the item I wanted was available. It was in stock and much to my surprise was priced lower than the advertised price. He was very helpful and knowledgeable. I purchased the couch and am looking forward to it being delivered on Friday. I would definitely shop here again.

Was looking for a comfortable electric recliner and Lazy Boy had just what I was looking for ..I walked in and was seen by Kristi the best salesperson ever about comfort and when I felt the adjustable headrest I was sold...wasn't as cheap as Leon's but you pay for what you get ...March madness sale was perfect timing to get 20% off on my new Trouper Electric Recliner ...thx Lazy boy I will be back again for a Electric Recliner Couch

We had a very pleasant experience with Sandra and her associates. Sharon and everyone she called to assist us was tremendously helpful and gave us lots of time to select, try out and help us with colours and styles. We thought Sandra was so down to earth and loved having her show us around the store looking for specific chairs. We finally settled on two chairs and really appreciate the help she and her associates gave to us. Joan Taylor

Good store. Quality furniture to last a lifetime. Made in North America. We decided to buy 2 recliners with custom fabric and we will have to wait many months for it to be delivered. This delay is fine for us. A person could choose an in-stock item and have it immediately. Our salesman was kind and let us take our time to look at everything. He checked in on us to answer questions, but we did not feel crowded, rushed or pressured.

I purchased a La Z Boy sofa recliner almost a year ago I had to have more stuffing added twice so far due to the seating going flat Now the cable that operates the reclining mechanism has broke and it no longer reclines Don’t waste your money on a La Z Boy sofa! They are garbage! Will never buy another La Z Boy product ever again! Sadly in order to post I have to add a star otherwise there would be none!

My partner and I went to La-Z-Boy in 2019 to find a leather recliner. The salesman wasn't very friendly. Business must be good because he didn't even try to make a sale. We thought the prices were steep anyway. We had an expensive leather sofa and chair but we needed an additional recliner. Anyway, we were happy to find a recliner on sale for $700 at another store and the customer service was great.

We had such a pleasant experience at the La-Z-Boy on Ellice! The staff were friendly, knowledgeable, and listened to what we were looking for, before showing us what stock they had and making sure we could see which upholstery we could get on the couch. After a tour of the store, Laura helped us find the perfect couch! If you're looking for a couch with longevity, La-Z-Boy has you covered!

Today, I’m not here to leave a review for the sales staff or how great the quality of furniture that they sell. I’m here to give a big thanks to Rob and all the delivery team and the individuals that make repairs to their furniture (Tristin, Dustin?, etc). You guys saved my day on more than one occasion. You Rock!! After sales is where you shine the brightest. Keep up the amazing work!

I order a recliner rocker chair and love seat that also reclined and both are perfect. It took a while before I got them, but it was worth the wait. These are so comfortable, we went to La-z-boy and bought another chair. We now have a couch, love seat and three chairs. We love the comfort of this furniture and it is really good for our backs. Well worth the purchase especially on sale.

We went in looking to purchase two swivel rockers. The salesperson, Bruce Hedland was very knowledgeable, attentive and helpful. We had looked in a few other stores, but were happy with the service and choice La-Z-Boy provided. We went home and measured our space and phoned in our purchase. We’ve been very happy with the service and expect to pick up our chair in approximately 1 week.

Selection was excellent and quality of the recliners I was looking for and trying out was beautiful. Mary was terrific! She clearly knew my needs, was very knowledgeable, super friendly and fun! I couldn’t have purchased my recliner without her help and I can’t wait to receive it. I recommend this store and I particularly recommend Mary! Wonderful experience all round.

Recliner shopping, and we found excellent, non pushing sales service at the store. Great information provided to our questions. Chris gave us time to look around and come to our own decision. We changed our mind a couple of times before a decision was made and Chris was patient providing a few quotes. Would recommend visiting the store to anyone looking for recliners.

While our experience at the Ellice Avenue store was good, we are not happy with the finishing on our Canadel dining room suite. We have had Canadel before and I can say that it certainly doesn’t compare to what it used to be. After only two years of very careful use, the finish on both the table and chairs has chipped and marked. I would not buy this make again.

We worked with Jennifer Bird and Lauren from the Ellice Ave. store in Winnipeg. These two women are incredible at their jobs. They listened to all of my ideas and worked alongside my husband and I to create the vision we had for our family room. I was sad when we completed our purchase because I really enjoyed this experience and working with these two women.

We had been looking at furniture for about a month before we walked into La-Z-Boy. Mary was super helpful and made the decision making process so easy. I also appreciated that she spoke to both my husband and I equally, not just to my husband. She was knowledgeable and answered all of our questions. Looking forward to receiving our new couch and love seat!

I have purchased La-Z-Boy furniture before and enjoyed the quality. Most recently I needed to buy some living room furniture — I really appreciated the help from Sylvia and Lauren to narrow down my choices and to select colours that would really work in my home, with my lifestyle. Lots of great suggestions, and they were very helpful without being pushy.

Product was in stock, excellent quality and really great service . Furniture lasts for many years (10+) so prices higher than some stores. Brad Kittner was thorough, patient, and immediately found us what we wanted, which was a huge challenge in a time of such high demand and low supply. Great guy. Highly recommend for truly comfortable, lasting seating.

Chris made it incredibly easy to make our purchase. He recommended the perfect fit for my mom’s needs. The price was good and instead of waiting 2 weeks for delivery he was able to find one in the city that could be delivered in a couple of days. We will continue to purchase our furniture at Lazy Boy and will request Chris as our sales representative.

Had a good experience here when I was looking for a recliner, I was asked if I needed help shortly after I entered. After I had browsed and comfort checked all the chairs I liked the salesperson helped direct me to all of the fabric and leather options and once I decided on the one I wanted it was a seamless process to go ahead with purchasing it.

Best place to buy a La-Z-Boy recliner, but the salesperson was a bit much. We bought 2 matching chairs and look forward to getting them. Product is great, but the sales experience was over the top. We are NOT extroverts. I almost had to say leave us alone. To sales people everywhere, pull it back a notch. We don't need you to be that extra.

We found exactly what we were looking for, and the price expectation was good. It was also very refreshing to have our sales person connect with us on her day off to keep the conversation going. The store was tidy and well organized. Amazing that it was possible to make a slight change to our order the day after by phone. Much appreciated.

Wonderful service from Mike Silver. I personally don’t like having salespeople lurk around me when I’m actually looking to purchase. Mike made himself available when we needed information and help but gave us the space to explore and eventually make a decision! Within a couple of days we had our beautiful new Laz-y-boy chairs in our home.

So pleased with the furniture we purchased! We worked with Lorraine in sakes in Winnipeg and Lee-Ellen for design! They are a great team! The furniture we have is all the highest quality and we love the iClean fabric with our 2yr old son! We had a small issue with one table and the way it was handled was 100% professional, fast and fair!

The staff at this store went above and beyond to help me out. They worked with me to understand my needs. They made an effort to find a quality chair in my price range. And they were patient during the pandemic to coordinate through delivery. I have nothing but high praise for everyone in this store and especially Caroline and Jamie!

Excellent sales person (Chris). He was fully knowledgeable and helpful, yet applied no pressure to “buy now”. Lazboy has so much selection and all is high quality. Their warranty also makes it so that you don’t have to buy an extended warranty like the other stores try to sell you (it was over $700 at another store).

Experience with sales associate Lorraine was exceptional. She showed us cost effective products that we were looking for. Offered 2” legs to be placed on sofa to heighten as I’m in a wheelchair. Gave us several moments alone to discuss options as well. Great delivery staff did not rush and suggested options.

We were incredibly pleased with the amazing service at this location. If you are considering a purchase, do yourself a favor and stop into their showroom. The experience will speak for itself. The staff are phenomenal, and if you have a design in mind, Laura and Lauren are there to make it a reality.

I purchased a recliner on a Saturday and it was delivered three days later. The process was quick and easy from research on the La-Z-boy website to meeting with Bruce, my sales associate. The two young men who delivered the recliner were polite and efficient. A great experience from start to finish.

I had a great experience with Pat a sales representative in store. She was very knowledgeable about the products and provided insight in what shades would work best in my living room. Additionally, she was upfront about the expected shipment times. I highly recommend the in store experience.

Fantastic service! 10/10 would recommend. The sales agent listened to my needs and provided suggestions to give me the best options. There was NO judgement on my needs or personal circumstances. All options were presented and alternative fabric and cost substitutions was clearly explained.

We purchased a recliner. I compared different store and none of them came close to the quality the Lazy Boy offers. We're very happy with our purchase. I can't wait to pick our new recliner tomorrow. Our sales associate was great we will be back when we replace our sofa & love seat. Thanks

Cathy Funk was wonderful. Went in looking for a recliner and possibly a couch. Came out with that and so much more. Cathy was great every step of the way, always had tons of suggestions and was able to show me all the things I wanted. I am totally satisfied with my shopping experience

Dealt with a very friendly and competent lady who would not allow us to buy a recliner until we had actually sat in lots of different ones. It was really nice to be treated as though what was best for us was the main focus. Would highly recommend dealing here. They treat you right.

We were very appreciative of the knowledgeable service we received in selecting the right chair for senior aunt. Jennifer compassionately listened and guided us to the features and chair choices that would provide exactly the right support and comfort we wanted for our Auntie.

Pat Ibister was excellent in helping us make our decision to purchase a new Glider/Swivel/Recliner. She was is very knowledgeable about her store products, and has a good eye for color and decor. Thank you goes out to Pat for her patience. Martin Roer & Juliette Dubois.

Very good service and nice store. The reason I'm only giving a 3 star is because my leather lazy boy recliner is only 3 months old and is dis- clouring. They where really good about replacing it. To bad the leather is painted not dyed. Certainly brings the quality down.

Pat was the salesperson who worked with me. I was looking for something specific and she showed me various options. When I decided what I wanted, she helped select a fabric etc. She was helpful without being pushy and I really liked the style of the furniture I chose.

I really knew what I wanted when I went into the store! The Lazy boy products sell themselves! I found the colour I was looking for and was the full size sofa bed was in stock in Calgary. A salesperson arranged to have it delivered to my home an hour out of the city.

After spending most of a day comparing quality/prices at various outlets, we close a la z boy couch and chairs. Pat our sales rep was awesome! We are happy with our experience in store so far! Hopefully our wait for our new furniture is a bit quicker than estimated.

Great service. Was fortunate to be able to pick up our Rowan Rocking Recliner right away. It is very comfortable and simple to put together. We are happy with the product. Mike’s service was also excellent and we didn’t feel pressured into a decision.

Sad to say, that after many years, I will no longer be a customer. Salesperson was great, but that’s it. The quality of the sofas and electric recliner is very poor for the price we paid. No customer service whatsoever. Would not recommend.

My husband and I had the pleasure of experiencing a guided tour by Lauren's interior design using products that Cathy helped bring forward based on our needs. Thank you very much for all your efforts to create our dream living space!

My wife and I thoroughly enjoyed working with Jennifer Bird on the purchase of our new sofa. Jennifer supplied several options so we could make an informed decision based on what our needs were. La-Z-Boy does have a quality product.

We were very impressed with La-Z-Boy! We were greeted upon entering the store. Lee was our consultant & she was excellent! She showed us recliners until I was satisfied with my selection. I would definitely recommend shopping here!

The staff were very helpful and explained any questions I posed. The store is well laid out and the furniture is displayed in such a way that you can picture it in your own home. An enjoyable experience from start to finish.

Had a wonderful experience at Lazboy searching and finding what we were looking for . We had very specific wants and our Design consultant Laura went above and beyond to accommodate and make the process relaxed and friendly.

Our sales person, showed us different options, for our needs, she listened to what our situations was, and presented us with various solutions, after helping us, we felt the sales person, was friendly and very professional.

Chris was amazing at helping us find the perfect rocking recliner! He showed us around and gave us time to try out chairs and answered our questions. I would highly recommend seeing him at the La-Z-Boy store by St. James!

The in store experience was excellent. The incorrect model was delivered and it has a functional flaw. I received a refund and kept the lesser model as a ne one would take four months to get. Repair is expected next week.

We went in to the store on Ellice looking for a replacement loveseat that would go with the older set of La-Z-Boy couch and loveseat we had. Excellent service provided by our salesperson and we eagerly await its arrival.

Great service at this place! The employees really know their products. They were very accommodating and also friendly. My son has sensory issues and they helped us find the perfect chair. Thank you Kelsie and Pat!

Be careful, leather quality is hit and miss. Leather doesn’t last more than a few years maybe 5. No warranty on this. Colour is painted not dyed. Also sold there is bonded leather which wears even quicker.

Great service. I dealt with pat and kelsie amazing people. Order over the phone little issues on my end. They stayed calm and we finally got it all figured out. Very happy with everything.

Excellent customer service!! Cathy was very attentive and extremely knowledgeable of the furniture. Bought a sectional and am very pleased with it. Thanks again Cathy! You were awesome!

No pressure or upsell tactics from the sales gals! Friendly and laid back atmosphere in a place you wouldn't expect. Got the exact chair I wanted! Shout out to Kristy for all her help!

Ordered a recliner last Thursday and delivery was today, Tuesday. Men were very friendly and respectful. Chair is extremely comfortable. Very pleased with my purchase. Thank you LAZBOY

I haven't been here for years but very friendly people, thanks for being kind all those years ago, I still remember and it leaves great energy every time I pass by your business

What a great experience purchasing two sofas at Lazy Boy! Krista was fantastic to deal with and we are so excited about our purchase. We can’t wait to have them delivered!

Very good service, they had lots of patience for us deciding on which chair. Let us take 2 swatches home to look at colors. Laura is very friendly and knowledgeable!

When I walked in I was immediately greeted by Pat who spent the next three hours giving me personal and professional service and advice. It was much appreciated!

What a wonderful store to shop in! Mary was wonderful in helping us to choose through the variety of fabric options once we found the perfect chair! Thank you!!

Prompt service. Polite, knowledgeable clerk. She asked what we wanted and took us to a number of products to find the exact chairs we were looking for.

It was a very pleasant experience very knowledgeable people to deal with helping us with our choices we made would recommend to friends and family

Called and they helped me order my lazy boy rocker recliner and gave me a great sale price!!! Best recliners, will buy again! Great service!!!

Very happy with our new recliners. Excellent service from sales to delivery. No pressure. Pleased with the whole experience.

My experience at Lay Z Boy was outstanding. Sylvia was quick to help and we found what I needed for my wife in her recovery

If u have an extended warranty u better not be in a hurry. I have been waiting since August to have my recliner repaired.

We had a great experience with our sales person Mike. We were only disappointed that our order couldn’t have higher legs

Very good buying experience! I knew what I wanted, and they showed me a few options! Overall... a great experience!

Excellent service from Mary and Lauren at the store in Winnipeg. Helpful, efficient and knowledgeable. Thank you!

I had an excellent experience with Jennifer who helped me select the best power recliner for my 91 yr old father!

Sales lady was well informed on the chairs and most helpful to ensure we left with the best chair for our needs.

Jennifer was incredibly helpful. She knew the products very well. We are very happy with our purchase so far.