Lowe's Home Improvement

1959 reviews

13201 Ranch Rd 620 BLDG. G, Austin, TX 78717

www.lowes.com

+15129188777

About

Lowe's Home Improvement is a Hardware store located at 13201 Ranch Rd 620 BLDG. G, Austin, TX 78717. It has received 1959 reviews with an average rating of 4.2 stars.

Photos

Hours

Monday6AM-9PM
Tuesday6AM-9PM
Wednesday6AM-9PM
Thursday8AM-8PM
Friday6AM-9PM
Saturday6AM-9PM
Sunday6AM-9PM

F.A.Q

Frequently Asked Questions

  • The address of Lowe's Home Improvement: 13201 Ranch Rd 620 BLDG. G, Austin, TX 78717

  • Lowe's Home Improvement has 4.2 stars from 1959 reviews

  • Hardware store

  • "Personnel is friendly and helpful"

    "No one showed up for curbside pickup and I had to go inside finally and no one there as well to help"

    "Very unhelpful workers I would say about 90% seem to just show up to collect a pay check but don't care to help people"

    "I came here to buy some wood to make floating shelves but the saw they use to cut the wood wasn't working, which was quite the bummer"

    "The delivery experience has me ripping out my hair"

Reviews

  • S.L. Colbert

Personnel is friendly and helpful. Store is well stocked, clean and well organized. Pro desk people are great!! Got signed up easily and quickly, got approved for commercial account instantly. Been shopping at this location for several years and will continue to do so. Highly recommend …

  • Sachin

No one showed up for curbside pickup and I had to go inside finally and no one there as well to help. I had to manually go to multiple counters request folks there, finally someone showed up in the end after a good wait. Pickup experience sucks.

  • Anonymous User

Very unhelpful workers I would say about 90% seem to just show up to collect a pay check but don't care to help people. The pro desk used to be very helpful and professional and now they are flat out rude. I guess you can find your way and

  • Maryum Boyd

I came here to buy some wood to make floating shelves but the saw they use to cut the wood wasn't working, which was quite the bummer. It was actually cheaper to buy premade ones from Amazon anyway, but I did end up leaving with these cute

  • Genesis Caldwell

The delivery experience has me ripping out my hair. Was scheduled for the 12th between 4pm-8pm. They never showed up. I didn't get a call or anything, I had to reach out to the store. After 30 minute hold was told the notes say "Drove too

  • Tim VZ

Michael, Charlie, Kelly, Tony, Adrian and Jackie all worked together to take a disaster and turn it into something as good as it could be. They are the perfect example of teamwork and how customer care is truly handled. I can't say enough

  • Stacy Bouwman

I've waited a bit to write my review as I want to be fair. I just purchased a washer and dryer from this store. The sales process was easy. I wanted something fast so they hooked me up with items they knew they had in stock there at the

  • Brent Beal

I usually go to HD and now I remember why. I go in to get paint at 6:30pm. There is no customers and I ask the gentleman for a gallon of a particular paint. I then decide to get two more gallons and the guy proceeds to roll his eyes and

  • Deb Russell

Where do I begin... I will never hire Lowe's to subcontract work again. Their contractor, Victor's Exterior's, illegally detached the meter and fuse box from the house with a reciprocating saw! Almost caused a house fire (see photos in

  • Leocia LX

I had an order for a set of washer and dryer. It took them 3 times back and forth, a lot of phone calls to schedule it up. Still not working properly. I paid over $2500 for the whole set. Customer service always promise 24 hours return

  • Jesse Escareno

Went to look for a flashlight holster. Did not see any. I asked this Lowes associate and he started looking for them to help me find them. He went thru many areas and we didn't see any. He decided to do an inventory check and found the

  • Chris Romano

This location seems to have had a major turnaround in employee enthusiasm and organization. I'm installing new flooring and these guys completely formed a team to help me out and solve problems and get the best deal. Shout out to Paul

  • Munir Khan

Recently we remodeled our kitchen and paid 35k for cabinets. Our experience with cabinet designer was excellent. However the installer lowes uses is below average. They could not install the crown molding correctly and made me order

  • Debbie Copley

Terrible customer service! I purchased a fan online for store pickup within a couple days. I then needed to exchange the fan (unopened box) for a smaller size within a couple days of receiving the item. The returns desk clerk was

  • Timothy H

I went in there to by the best drill they had and the customer representative led me to a drill that was more than what I needed for less money. He did it again when I bought a socket set. This place will always have my business.

  • Claudia Hisky

I recommend looking up for a product on their website before heading to the store. This is a big site. If this is your first time heading there, you need to know the exact location of a product, otherwise its hard to find it.

  • Felix Laura

Lowe's is your standard diy hardware store. I prefer it over home depot just because the one I go to (183 & 620) the employees are just nice. I try to fix things at home to help keep living costs down, but invariably I

  • Kerri Lewiston

I had the nicest cashier ring me up in the outdoor garden section, Norma you rock! Thank you for teaching me how to care for my new Aloe plant. You are very kind and patient. Super experience shopping here today. ❤️

  • Benjamin Ross (MIND'S EYE MARKETING)

Customer pick up lady at the counter has an absolutely repulsive attitude. Proceeds to tell me why I can’t pick up an item instead of actually try to help get it authorized, then it’s authorized 30 seconds later.

  • Stephanie Nold

North Austin Texas Lowe’s is a valued partner with Boy Scouts Troop 150 donating to many Eagle Scout Projects over the years and supports the troop as we support the community through our Woodyard Program.

  • Brandy Brown

Won’t be coming back to this Lowe’s. SELF CHECKOUT ONLY and have to travel the whole store because apparently you might steal something coming in through the exit. Bye bye Lowe’s.

  • Peter Henriquez

Amazing, always they trate us like a real customer...not like a simple buyer. All drammas that homedepot put to buy something on them...LOWE'S in simple matters solve.

  • Ray Smitherman

Amazing customer service!! Grill was assembled on arrival. Only thing I could not get help loading. I waited 30 Minutes’s finally managed to load myself.

  • vicki wagher

First thank you for helping me out. I am a female that needed a plunger. I found Korky beehive plunger. Genius. Help a sister out for sure. I'm impressed

  • Ken Fiduk

Lowes has almost everything we need. (nobody has everything) Salespeople are always helpful Excellent selection, competitive pricing, quick checkout.

  • treborz dob

Always have what I need with reasonable prices and friendly staff. Used to be Orange (The Home Depot) but turned Blue (Lowe's)...their plant

  • James DeWhitt

It's time to put a store in Taylor TX. It's not the distance to Hutto that's the problem It's the traffic and it's only going to get worse.

  • Josh L

Horrible customer service in the blind department. Some rude know it all lady wouldn't cut blinds be cause she would be off soon.

  • Roland Rodriguez

Fully stocked store. This store is large and has a very wide selection of various home improvement items. Friendly staff

  • Jason Davis

It's a lowes, waited over 5min before someone showed up to get my online pickup. Pretty normal for this location.

  • Jacinto Guillaume

30 minutes to get acrylic cut , nobody would help , terrible service, if you need help this is not the place

  • Courtney Jackman

See Craig for all your needs. He's not even in the garden department yet he helped me buy all my lawn care!

  • George Wang

This place is OK. I actually preferred Lowes over Home Depot for years, but they do have some issues.

  • Samuel Espinosa

Items with wrong price tag seems to be an issue. I walk up to pay and it's the wrong price tag..

  • Grandiso Gran Master “El Gran Jefe Huevo” Grande

People were kind and willing to assist. They also assisted with my project as well.

  • Cody Mitten

Customer Service was EXCELLANT on my return. FAST! FRIENDLY SERVICE!!!

  • Mike Oliphant

Lowes is going to be installing the rest of our Jeld-Wen windows.

  • Johnnyb Jr

I'm one of those folks that can spend hours shopping Lowes.

  • Coursey

Great Deal on Appliances right now.(11/2023)

  • Sherry Glover

Cheaper than Home Depot. Better Quality.

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