I am so grateful for Mr. Greg in lowes today. His help was beyond amazing. If it wasn't for him I would have bought all the wrong stuff for my fence. He helped me and my brother out tremendously. I wanted to brag about him to a manager but I found out he was the manager. I will be back because of him and his help!! Thanks Mr Greg!!

I-35 and Stassney would not let me return 2 door knob sets that I had bought there because it was longer than 90 days since purchase. Same store, unopened, receipt in hand and I had the same credit card. They wouldn’t bend at all and were happy to tell me NO! I called customer service and the supervisor and they just said sorry.

We were expecting our refrigerator to be delivered today, which was supposed to be delivered between 8am and 12. They never showed up. Customer service gave us the run around. We are a big family and we need a fridge! We are disappointed in the customer service. I took the day off for nothing. I don't recommend.

I love the friendly staff at Lowe's. About noon today I took my four legged fur baby nephew Floyd. He loves riding in the cart. Today in the garden center Floyd was gifted a Maytag Lowe's bandana, we put it on right away and he has not let me take it off he loves it. Thank you Lowe's

A big shout out to Kasean! I showed her a pix of a trash can I’d seen on-line. Said two in your store. She promptly asked a sales rep to help me. It was ii active, so on clearance wall. On way out of store, Kasean asked if I had foun the trash can. I was impressed by her care.

I found some great specials, but was charged full price at checkout. The drill bit kit was actually charged $10 more than the lowered price, even higher than the "was" price listed on the price tag. Make sure to check your receipt, and take

I would like to highly recommend Sergio Garza at the 5510 S IH 35 78745 location in Austin. He went above and beyond and should be rewarded by your company. He helped us with rugs, shutters, paint, plants, etc. He was super friendly and you

Im very disappointed on lowes, i bought a brand new welder and after getting home and unpacking the box, i realize the product inside was used, and I went back the day after just to found out the lowes didnt care or take any responsibility

We went to buy water filtration system for our house and found all the products we were looking for. Associates were super helpful in bringing it down the rack and loading it onto our vehicle (although we had to wait for sometime before an

Nice Lowe’s! We went late at night so it was not crowded. I appreciate that they are open late until 10 pm also. No lines and no wait at the self checkout. Also, because I do go late, I prefer it be in an area that is safe, which it indeed

We ordered a grill with assembly. We got an email that our order was ready! Including the grill. We went to pick it up. It’s not actually ready. But they did give me the cover. Lol Through typical corporate diffusion of responsibility, the

Great Lowes location. Had placed a special order through the website. Not only did it arrive 10 days early (which was awesome) but the staff at customer service were incredibly professional. They even had someone from receiving bring it to

Customer service at this Lowe's location is the worst. It's close to my house so I keep trying to make excuses for the multiple rude interactions: "Oh! He/she is having a bad day," but I'm at the end of my rope. Today is an example of the

Joey in the Pro Center is a great guy, employee, and human. He helped us with our trailer purchase today with aplomb and a minimum of fluff or fuss. I was worried about buying a trailer from a big-box hardware store, but Lowe’s and Lowe’s

Just FYI - coming in the evening it’s hard to get help. Like if you have questions, come during office hours or weekends. Cuz it’s really hard to get the help you need later in the evening. Was going to dock off a star but nah cuz overall

I was in there today for quite some time during the ice-pocalypse, Katrina or Kat, was super helpful and patient. Spent a long time helping me look all over for what I needed since the inventory said y'all had some. And then spent a while

I purchased a water softener in 2020. I purchased it under warranty from Lowe's. I was told that the extended warranty kicks in when the manufacturer's warranty runs out. Now it's time to fix it because my softener isn't working. I called

HORRIBLE experience purchasing a washing machine. We purchased it on a Friday and expected Sunday delivery. Sunday morning comes with no call of delivery time frame, so we called for a window. We were given 4 pm-7 pm with no way to track

Was told by an associate that they had a compatible mower blade for kobalt 80v max. I even told the lady what time I would be there so they could pull it from backstock. Caught an uber there and caught an uber back. They did not have any

A few weeks before moving out of Austin, I came in one morning to grab some supplies, and needed help finding supplies, the sort of help beyond “Go look on aisle ___” (they were wrong). Employees would sit around and talk with each other

Buyer beware! I ordered a refrigerator from Lowes and due to their faulty attempt at installing the ice maker the lines froze. I spent several hours over multiple days (mostly on hold) trying to get them to fix the problem. After calling

I'm a contractor here in Austin so I am a repetitive customer at Lowe's. I purchased a large amount of deck boards for a client about 4-6 weeks prior to our scheduled start date because we were ordering deck board that was advertised on

Employees hanging out in groups and ignoring me and my kids standing right next to them asking for help. Products all jumbled in the wrong bins in every department we went to. Deliveries of new stock cluttering the aisles unpacked, with

I was pretty happy with the service in this place. There was plenty of people working, so it was easy to find someone to help compare to Home Depot. Looks like Home Depot runs their stores pretty lean. Lowe's is the opposite. Lot of

Wow! The folks at the Pro Desk are amazing at this location! Thank you to Pierre, Cynthia and Frankie for taking the time to provide professional and courteous service. As a result, our wallet is loyal to this Lowe's location.

The people working here are awesome they helped me with a new project EasyGrow4Life by getting me all the materials for my prototypes. Can't say enough good stuff about the folks here, just amazing …

I went today to try to purchase a new stove. Unfortunately, they did not have any of the ones I wanted in stock. Lanette was super helpful and even went out of her way to try and contact another store for me.

I wasted 200 dollars on a kerdi system, I lost the receipt but paid cash for it I couldn't return or even store credit I'm stuck with 200 dollars just sitting there, don't take cash if u can't return it

I just received a card from Lowe's so excited to start fixing my porch. Waited 2 hours for 2 employees to tell me someone was coming. Nobody ever did I was so disappointed. Back to Home Depot.

The people who work at the return desk are doing the best they can, and they seem to alway be calm, which is more than I can say for myself when I come to the return desk.

Outrageous prices, why they think their Chinese merchandise is any better than other places chinese merchandise. As bad as Grainger. "We shop China so you don't have to"

Lowe's does not know the difference between oak wood tape. They think that Birch wood tape will pass for Oak wood tape. Left in a lurch, thanks Lowe's

Avoid Appliances Department at ALL costs. You will waste weeks of your life addressing issues with installations and machines.

The only reason that 1-star was given, versus ZERO stars, is because one of the managers named Kent is exceptionally helpful.

Lowe's always proves to be a solid experience, no matter where my travels take me or what my needs are.

Update on 09/07/23: I was parked at curbside pickup and checked in via the app at 9:50 pm to pick up

Friendly service during this trip, but there appeared to be a lot of overstock sitting on the floor

3rd time I've come looking for something that they didn't have. Shelves a mess (light bulbs, G8)

Order dishwasher on 11/24 Never arrived on install day.

Summary: plenty of parking, helpful staff Details: